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Gearbest

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Overview

Gearbest has a rating of 4.6 stars from 10,722 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality, and fast delivery. Gearbest ranks 344th among Gadgets sites.

  • Service
    3310
  • Value
    3286
  • Shipping
    3316
  • Returns
    2441
  • Quality
    3267
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
1584
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How would you rate Gearbest?
Top Positive Review

“Good store and happy with my dealing so far”

Nadjib H.
6/19/17

I have ordered few items from Gearbest, the latest being a Mi Band 2. The product itself is very good, as advertised, and arrived well packaged. In general Gearbest is better value for money than most other sites. The delivery usually takes 2-3 weeks, although this is slower than I would like but it is within the advertised timescales and it is free. I haven't tried the paid faster delivery option. Based on my dealing so far with GearBest, I do recommend the website.

Top Critical Review

“Gearbest is a scam”

Vern M.
12/3/23

I ordered items from gearbest in the past several years ago and did receive them but more recently they just offered items and never delivered and wouldn't return messages and never refunded me the money or sent the items

Reviews (10,722)

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Reviews that mention popular keywords

customer service (1466) customer support (418) quality products (316) delivery time (270) credit card (129) store credit (65) post office (92) phone number (31)
Thumbnail of user dragov1
1 review
0 helpful votes
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September 25th, 2017

I'd like to share with community the great experience I'm having with Gearbest. I buy from Gearbest for more than 3 years and I was never disappointed, is the best website I've ever bought, super reliable. Always my purchases are swiftly avoided and always arrived very well packaged. Whenever I need to activate the support I am well treated, my doubts are clarified and the problems solved by the support. Customer service desk is there to help you in any problem you have. Site and app application are very useful. It's very easy to find the products interesting in. They have a big range of payment methods and shipping methods. Brought many items from this shop and also will buy more in future. Excellent support, cheap products, great deals, quick and original orders. Recommend!

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Thumbnail of user alperk
1 review
1 helpful vote
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January 14th, 2018
Verified purchase

The prices are very competitive, and with the flash sales they sometimes get ridiculously low! The communication is excellent, as is the customer service - all my questions were always answered promptly and satisfactorily. I never had any trouble with shipping. Some orders did take longer than others to reach me, but in the end I always received all of my parcels. What I like the most about shopping at Gearbest, however, is the fact they provide genuine, high-quality products, that are true to their description.
I strongly recommend Gearbest to all those looking for a trouble-free, satisfactory shopping experience."

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Thumbnail of user michals16
1 review
0 helpful votes
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October 7th, 2017
Verified purchase

I order from the store regularly. They are mostly small but also bigger orders. The store has clear web pages, good prices and quick response to customer requirements. Payment with paypal account and VISA card is seamless and correct. I am also satisfied with the transport to Slovakia. Delivery time is between 12-20 calendar days from China to Slovakia. Gearbest was the first shop, in which I bought from abroad. All orders (approximately 20) received me without problem. I have only one reminder - better package tracking system. On the web sites and app, tracking system is incomplete or displays event late.

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Thumbnail of user allenw26
1 review
2 helpful votes
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December 5th, 2015

Hate to say this but any positive reviews are fake and generated by an automated bot. I've scrolled back a little and noticed that some of the positive reviews repeat themselves! I have ordered a smart watch a few days ago, no response from gearbest. Classic scam. I feel so stupid for not reading reviews before purchasing... STAY AWAY from this seller!

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Allen,

We're extremely grateful for your constructive feedback.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.

It would be very appreciated that you could reply us in original tickets.

Many thanks.

Gearbest.com

Thumbnail of user briank45
1 review
2 helpful votes
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April 20th, 2015

Worst experience using online ordering. After providing payment information for a $175 order they requested I email them front and back copies of my credit card and drivers license. I cancelled the order and actually received a confirmation email the order was cancelled. Gearbest still withdrew $180 from my account (handling fee). I opened a ticket with them complaining about the withdrawal. They stated they would refund the money and another email stating they had refunded it. This was over a week ago and no refunds have been provided yet. Also, there is no further responses to my multiple requests. The phone number for support is only an answering machine. Stay away from this company.

Tip for consumers:
Stay away from GearBest

Service
Returns
Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Brian,

Thank you for your important feedback and for letting us about your experience with us.
I want to extend my sincere apologies for the problems you have experienced.

Please send us an email to Gearbest@outlook.com and offer us your order number, we'll resolve this in priority.

We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.

Best Regards
Gearbest Customer Service

Thumbnail of user rylans1
1 review
6 helpful votes
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November 1st, 2015

Never received the item, Gearbest sent the item via unregistered post (not registered) without my consultation. Other items took over a month to arrive, their postal time estimates are false advertising. I was ignored when asking for my money back. Fraudulent company who stole my money.

Tip for consumers:
The positive reviews for Gearbest on this website are fake, as are the replies made by gearbest to unhappy customers. They have no intention of resolving any issues.

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Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Ry,

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.

From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?

We want to say thank you for providing us with important information about your situation.

Gearbest.com

Thumbnail of user andrek7
1 review
0 helpful votes
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January 24th, 2019
Verified purchase

I know that Gearbest sells even cloths, but my experience is still limited to tech products.
It has good price, compared to some other stores that I am used to buy, like AliExpress or Tomtop, and detailed information about the product, with very fast response, while using support channels. You can pay either with credit card or PayPal, with options to use bonus, gotten on reviews, daily sign in and from the items bought, with helps to reduce the cost of the product.
My lack of the five star stays by the cost of shipment, a little more than used in other sites, and because of selling without having the item on stock on flash sale (the sale said it was on stock). If you want fast delivery, think twice on buying pre-sale and flash sale.
In spite of this, I will probably continue to buy there, having my recommendation for others to by too.

Thumbnail of user michalp10
1 review
0 helpful votes
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October 7th, 2017

Firstly i was afraid of buying anything from China... then i discover gearbest.
To be honest one of my favorite online shop at the moment.
This is a place with low price and great value. I usually to buy there earphones.

Thumbnail of user tomekk2
1 review
0 helpful votes
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December 30th, 2017

I often order on gearbest.com. Buying there is simple and clever. My last order came to my house normally - about 4 weeks. But the packing was solid. And quality of that what I've ordered - just great. I really recommend it :)

Thumbnail of user stuartb40
1 review
0 helpful votes
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May 19th, 2015

I have been using Gearbest for quite some time for several reasons. Firstly they offer a competitive pricing structure on toys and electronics. If you can find a product, rest assured GearBest will have it at cost or below the competition.

They boast one of the best range of stock around and are quick to pick up new products.

Customer service is friendly and professional and quick to resolve any issues which may arise. They offer live chat.

Gearbest also offer review points system. You can earn extra points by reviewing products purchased by them, which can go towards a discount on your next product.

Gearbest is my first and best reseller I use.

Thumbnail of user jakeh42
1 review
4 helpful votes
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December 22nd, 2015

Poor service, i ordered a tablet 10 days ago and i have received nothing, this people has the worst customer service ever, i left them an email 2 days ago with no response, there is not phone number to call and file a claim and if you try to contact them through the live chat option then it says that all his representative are too busy, dont buy this company or you will regret

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Jake,

We're extremely grateful for your constructive feedback.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.

Thank you again for bringing these matters to our attention.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.

Gearbest.com

Thumbnail of user jakubj5
1 review
0 helpful votes
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January 29th, 2018
Verified purchase

Each package has arrived. Most are very well packed.
In case of problems, support has helped solve the problem several times (no instructions, damaged item).
Thanks to the gearbest I had great presents for Christmas!
I recommend shopping to everyone. Low prices are their biggest advantage!

Thumbnail of user roberts716
1 review
0 helpful votes
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December 8th, 2017

I have recently bought a smartphone from gearbest, it arrived quite quickly as allways, never had any problem with an order from them and the customer support is great, they even help with customs if needed, Gearbest is my go to site for shopping from China

Tip for consumers:
watch for flashsales

Thumbnail of user davdil
1 review
4 helpful votes
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September 30th, 2015

Paid for a mobile phone over 2 weeks ago. Asked for details of shipping three times. No response. Gave me a shipping number which I am unable to have authenticated by any firm. I suspect the worst. Avoid this site.
David

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Davdi,

Thank you, we always welcome feedback from our valued customers.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Could you please tell us your order number so that we can offer you a better solution?

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

Best regards,
Gearbest.com

Thumbnail of user disposalservicew
4 reviews
1 helpful vote
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December 11th, 2015

I have been finding sources for knives and gears, and came across GearBest. They have one of the wider range of folding knives available, and they do not restrict shipping to Singapore, unlike some other websites.

So far I have made 3 transactions on GearBest, and every transaction took 2 days to ship including my most recent one. That is considered pretty fast. Interaction with their customer service also proved to be quick and responsive.

Highly recommended!

Tip for consumers:
Purchases rack up points, which you can use to offset future purchases. Good if you frequently buy knives and other gadgets online.

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Thumbnail of user maximog4
1 review
0 helpful votes
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September 23rd, 2018
Verified purchase

In my honest experience, it is an excellent store to buy online, has almost everything you are looking for and sends your products to almost anywhere in the world, also has several payment options, customer service more than excellent, responds very fast and solves any question or problem you have, and they are very kind. I only share this because I really recommend GB, they take good care of their customers.

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Thumbnail of user cassiam1
1 review
0 helpful votes
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December 26th, 2018

I'm from Brazil, and was a little afraid of importing electronics. But it worked really well! It arrived pretty fast and I had no problems with it. I've bought a Xiaomi cellphone and the Mi Band 3. Loved them both! The seller (the support team maybe?) even sent me an email asking if everything was OK. Very considerate!

Thumbnail of user jamess295
3 reviews
3 helpful votes
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September 11th, 2015

My overall experience with Gearbest has been very good. *Prices are awesome. *My items have shipped from overseas in a timely manner and have arrived in excellent condition. I would recommend everyone give Gearbest a try. You will not be disappointed.

Thumbnail of user sabirn
1 review
1 helpful vote
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December 8th, 2015

Hello World,

Today I want to speak about my good deal with Gearbest web store.
I'm not a new online buyer - around 6 Years I'm successfully using a lot off web store.
My experience with The Store is a Perfect!
Items are fully originals as per descriptions.
Shipping is acceptable for me. No any problems with packages.
Thank You to spent couple of minutes to read this review.
I hope this is useful for another people from online-buying community!

Best Regards,
Sabir_Nurbekov

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Thumbnail of user muzaffery
1 review
0 helpful votes
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August 6th, 2019
Verified purchase

I have been shopping from GearBest since 2015 and never had a problem. Products were delivered on or before time and without any damage. My gadgets are still working fine. I can easily advice you to visit and check their products.

Thumbnail of user sergeyf1
1 review
0 helpful votes
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April 24th, 2015

I recently heard about this store, made and received several orders. Good prices for most commodities. Several methods of delivery in Russia and intelligent logistics!
Excellent community on social networks.
Leave honest store 5 stars. I look forward to future cooperation.

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Thumbnail of user yurid8
1 review
1 helpful vote
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April 3rd, 2019
Verified purchase

International purchases are things that usually give us fear, but using Gearbest we can be sure that you will not have any type of problem is safe, fast and helpful the site the best shopping site for these types of products

Thumbnail of user martint98
1 review
0 helpful votes
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October 29th, 2018
Verified purchase

I've purchased multiple things from Gearbest before and I've had some issues with one of the orders but when I contacted support it was fixed in a matter of minutes. Everything is cheaper than most places and shipping is really cheap. I'd totally recommend Gearbest for anyone looking to save money and get good quality support and products!

Thumbnail of user grzegorzk5
1 review
0 helpful votes
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December 22nd, 2017

Gearbest is a good online store. Shipments are very well packed. If even the shipment came damaged / faulty then the help center quickly helps solve the problems.
I will continue to shop there.
They have very competitive prices. I would recommend.

Tip for consumers:
Please do not be afraid of shopping in this store.

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Thumbnail of user ayouba10
1 review
0 helpful votes
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January 11th, 2018
Verified purchase

Gearbest is the one of my best shopping websites because it ships fast and if you didn't get the product it will give you a refund in 2 days max. I recommend the website to all who want shop without problem.

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Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

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Thumbnail of user lilyl19
Lily L.

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