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Gearbest

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Overview

Gearbest has a rating of 4.6 stars from 10,722 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality, and fast delivery. Gearbest ranks 348th among Gadgets sites.

  • Service
    3310
  • Value
    3286
  • Shipping
    3316
  • Returns
    2441
  • Quality
    3267
Positive reviews (last 12 months): 0%
Positive
0
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1584
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How would you rate Gearbest?
Top Positive Review

“Good store and happy with my dealing so far”

Nadjib H.
6/19/17

I have ordered few items from Gearbest, the latest being a Mi Band 2. The product itself is very good, as advertised, and arrived well packaged. In general Gearbest is better value for money than most other sites. The delivery usually takes 2-3 weeks, although this is slower than I would like but it is within the advertised timescales and it is free. I haven't tried the paid faster delivery option. Based on my dealing so far with GearBest, I do recommend the website.

Top Critical Review

“Gearbest is a scam”

Vern M.
12/3/23

I ordered items from gearbest in the past several years ago and did receive them but more recently they just offered items and never delivered and wouldn't return messages and never refunded me the money or sent the items

Reviews (10,722)

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Reviews that mention popular keywords

customer service (1466) customer support (418) quality products (316) delivery time (270) credit card (129) store credit (65) post office (92) phone number (31)
Thumbnail of user viktorm15
1 review
0 helpful votes
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August 29th, 2019
Verified purchase

My favorite store. Transparent delivery. Powerful support service - for 5 years there has been no case when my problems would not be resolved. Unlike other stores and sites, the product always matches the description. Prices are pleasing.
This time I bought for 27 dollars the two lamps I needed, which in another, the most famous store in China, would cost 35-37 dollars.

Мой любимый магазин. Прозрачная доставка. Мощная служба поддержки - за 5 лет не было ни одного случая, когда мои проблемы не были бы разрешены. В отличии от других магазинов и площадок, товар всегда соответствует описанию. Цены радуют.
В этот раз купил за 27 долларов два нужных мне фонаря, которые в другом, самом известном магазине Китая, стоили бы 35-37 долларов.

Thumbnail of user mateuszk7
1 review
0 helpful votes
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December 17th, 2017
Verified purchase

I've ordered U'King pen flashlight at Gearbest which was very cheap thanks to coupon. After a month a received the package. Flashlight gives surprisingly bright light for such a small size. It's very well done and a little bigger than my index finger. I would have to pay at least 3 times more for this flashlight at local shop. I keep this flashlight in my car in case I need it at emergency. I'm very satisfied with my purchase and customer service.

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Thumbnail of user maim39
1 review
1 helpful vote
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January 11th, 2021
Verified purchase

I like shopping at this store very much. The prices are low and the quality is pretty good. Shipping may take a while to Canada but since the shipping fee is so low, I would still rather shop here than other online stores. Customer service is pretty responsive and professional too. I have not had a bad experience yet and plan on shopping here regularly for electronic accessories.

Tip for consumers:
Shipping to Canada by cheapest method takes a long time sometimes. Longest I had to wait was 4 months.

Products used:
Charger cables, USB charger, game controller

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Thumbnail of user marior37
1 review
0 helpful votes
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August 26th, 2017
Verified purchase

I would like to share my shopping experience with Gearbest, the smartphone arrived in 14 calendar days, it came with no apparent problem. Everything working fine so far, including the fingerprint reader that many complain about malfunctioning. The only thing though was that I did not think the product was well packed, luckily the carton was not kneaded and the unit could have suffered some damage. I already have 4 months of use of the product and everything is perfect, my first experience in Gearbest was great.

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Thumbnail of user eulerm
1 review
0 helpful votes
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August 7th, 2019

It's been 3 years that I usually buy at Gearbest. Among the stores from which I import to Brazil, it stands out as the best for: (1) offering various products at a very competitive price; (2) Excellent payment methods, meaning anyone can easily buy, (3) Your freight rates are really good for most products and delivery is as expected. There were some cases that I needed store support and Gearbest served me very well! That's why I recommend it to many friends.

Thumbnail of user fedord1
1 review
0 helpful votes
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January 26th, 2019
Verified purchase

I am fully satisfied with the order on this site - Gearbest, fast delivery, responsive support service, quality goods. I will continue to buy on this trading platform. I recommend you.
He ordered an engraver, brushes for metal for the same drill and rugs for trivia. Everything came in safe and sound.

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Thumbnail of user sinany1
1 review
0 helpful votes
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August 31st, 2018

I have made numerous orders from this site that provide relevant customer service and quality products. I did not have any problems with any of the products I bought and I am very pleased with almost all of them. This is a great site where you can supply 3D printers and electronic products at reasonable prices. There is customs duties application in Turkey for the products above a certain price limit. Gearbest paid me back half of the customs duty which i had to pay. The other good thing about the site is the free shipping opportunity for many products. I recommend this web site.

Thumbnail of user chrisw136
2 reviews
1 helpful vote
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November 26th, 2015

I have shopped at several online retailers, but I have been most pleased with Gearbest! They have a huge catalogue of products, and ridiculously low prices. Products have MUCH higher quality than one expects from the prices. Customer service is quick to respond to any questions. I will be shopping here much more often!

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Thumbnail of user oksanam8
3 reviews
0 helpful votes
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February 1st, 2018
Verified purchase

I like gearbest very much for its prices, promotions and delivery speed, in comparison with aliexpress where I was buying my previous purchases before that is much more better. Even customs declaration value are available to download in orders details and that is awesome!

Tip for consumers:
A tip, search for coupons and wait for a flash sales - they are often very big, especially before some holidays and blackfriday :)

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Thumbnail of user ardaa9
1 review
1 helpful vote
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January 27th, 2018
Verified purchase

I had doubts about shopping with GearBest first. Because I did not do online shopping from a company that worked internationally before. But I ordered a few products from GearBest.com, which I can get a lot more money on a friend's suggestion, very cheaply. My products have been delayed for the Christmas season and I suspect it will not come a little. But the Gearbest.com support system has relieved me with fast and satisfying answers, and soon my products arrived. The products were truly satisfying in quality and beauty. I would like to thank Gearbest.com for these nice shopping and support. I will shop again soon.

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Thumbnail of user puhalskiyy
1 review
0 helpful votes
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December 24th, 2015

Very nice and convenient online store. I enjoy Gearbest. Good prices, quality products, good packaging goods, fast order processing and delivery. Excellent communication with the sellers. I advise you to Use!

Tip for consumers:
The order came very quickly. Good quality. Works great. I was very pleased!

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Thumbnail of user sergiop15
1 review
0 helpful votes
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April 24th, 2017

Good prices, they were way cheaper than others yet their products are original and way better than what you would find in stores. The customer service was very helpful, if you had any problem they won't hesitate to assist you.

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Thumbnail of user alexxxp
1 review
1 helpful vote
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March 11th, 2018

Good online shopping service, has different payment methods and the items they sell are of excellent quality!
I bought in GearBest Xiaomi Mi Drone which was original product with English guide.
That was best price with "flash sale", fast delivery to Ukraine, good package.

Tip for consumers:
Search coupons on the Internet for GearBest!

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Thumbnail of user geancarloa
1 review
0 helpful votes
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September 20th, 2017
Verified purchase

Gearbest is currently my favorite online store. I can buy quantity of products with a good prices and frequent discounts, such as clothes, gadgets, phones accessories, etc. I have bought more than 15 products and i have never had any issue. Highly recommend. I love this store.

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Thumbnail of user petark1
1 review
0 helpful votes
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December 4th, 2017

I'm shopping from GearBest very soon, but until now I am very excited to always get things on time, even in advance. Everything I ordered arrives as described on the site (no exceptions) and for every thing I have turned to the site through the ticket has been returned immediately, the attention has been answered quickly and adequately. Besides the correct and accurate attitude of the site, I am very pleased with the constant offers and hints that they make and allow me to meet the desired things at an attractive price. I highly recommend the site to all my friends and not only continue to like things from it.

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Thumbnail of user davids180
2 reviews
1 helpful vote
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April 4th, 2019

Ordered a variety of charging cables (3 for iPhone, 3 for micro usb) on March 21,2019. Used cheapest shipping option and no insurance. Site said shipping could take up to 21 business days. Received all 6 on April 1; just 11 days (7 business days). Items received were as described.

Thumbnail of user vladimirl8
3 reviews
2 helpful votes
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November 6th, 2023

I would like to tell you about my successful shopping experience in this online store. I bought the phone Xiaomi mi 8 lite as a gift, at that time there was a very good price for this model. Plus a little bit lower in price due to points for reviews of purchases.In the end, it all came together, a global version, in blue. And most importantly, I liked the gift. My recommendations to the store.

Thumbnail of user dafkoi
1 review
0 helpful votes
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January 26th, 2019
Verified purchase

The site itself is well made, you can clearly see the price, shipping day and the reviews of other people. There are many promotion and flash sales and i get good things for cheap. Custom support is great, when my package didn't arrive in the time they return my money the next day.

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Thumbnail of user miguell48
1 review
0 helpful votes
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September 28th, 2018

I've ordered from them 9 times so far. The only downside from this website are the shipping times, something understandable as everything gets shipped from China and I live in Spain. I had to contact their support center two times, and both of them they resolved the issues and were really kind. That is something I didn't expect, as dealing with customer support in shops from China can be tricky. Gearbest is definitely a site I trust.

Thumbnail of user deniss44
1 review
0 helpful votes
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November 24th, 2015

I recommend this store gearbest.com
It's many orders that I pass, I have received in any two weeks lost except one that was shipped again.
All packages of (a value greater than $ 40 is a Tracking #
Often very interesting promotions.
Very good dialogue with the customer service.
Thank you GEARBEST

Tip for consumers:
by registering you get 50 points gifts

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Thumbnail of user marcelod21
1 review
0 helpful votes
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January 18th, 2020
Verified purchase

Gearbest is one of my favorites e-commerce. They offer you good prices, good products and a reliable service. I totally recommend the store, I'm using for about 2 years and never had a problem. I always find xiaomi products at a great price.

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Thumbnail of user erdincp
1 review
0 helpful votes
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January 26th, 2019
Verified purchase

GearBest is one of the best sites considering order tracking systems, after purchase support and product range. GearBest is not a rubbish like AliExpress or DealExtreme and does not create obstacles like Amazon or E-bay (shipping payments, shipping range, stock levels etc)
Yes sometimes you may experience order delays but you know, they use local vendors for products. It's really understandable and who needs a wrist band so urgent? Right?: D
I like spending time on GearBest hope they keep their enthusiasm.

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Thumbnail of user franciszekm
1 review
0 helpful votes
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January 28th, 2019

I am very happy with the products that I bought in gearbest, they always have them at unbeatable prices and they arrive quite fast (I live in Poland). The deal with the customer is very good. I recommend this shop to anyone who wants technology at a great price! They often provide lovely discounts. Nowadays they have opened many magazines in Europe so delivery time is often under one week.

Tip for consumers:
Try to use as much from new user discounts :)

Products used:
Every one

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Thumbnail of user pawels9
1 review
0 helpful votes
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September 6th, 2017

I'm very satisfied with my latest order on Gearbest. Shipping was fast and packages arrived in perfect condition. Product fully matched it's description. I also used Gearbest points so I got myself a nice discount. Payment was very simple and and a lot of shipping methods were available. Can't recommend Gearbest enough!

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Thumbnail of user guilhermec12
1 review
0 helpful votes
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April 24th, 2019
Verified purchase

I had never worn a VR glasses, and I knew through GearBest I would have the opportunity. This order took a while to arrive, but when it arrived it was worth it, it served perfectly in my cell of 5.5 ', very comfortable, fit and focus and the grandfather was satisfactory. Even did not try advanced features was a great product for the price that was sold. I recommend it!

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Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

Company Representative

Thumbnail of user lilyl19
Lily L.

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