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Gearbest

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Overview

Gearbest has a rating of 4.6 stars from 10,722 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality, and fast delivery. Gearbest ranks 348th among Gadgets sites.

  • Service
    3310
  • Value
    3286
  • Shipping
    3316
  • Returns
    2441
  • Quality
    3267
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
1584
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How would you rate Gearbest?
Top Positive Review

“Good store and happy with my dealing so far”

Nadjib H.
6/19/17

I have ordered few items from Gearbest, the latest being a Mi Band 2. The product itself is very good, as advertised, and arrived well packaged. In general Gearbest is better value for money than most other sites. The delivery usually takes 2-3 weeks, although this is slower than I would like but it is within the advertised timescales and it is free. I haven't tried the paid faster delivery option. Based on my dealing so far with GearBest, I do recommend the website.

Top Critical Review

“Gearbest is a scam”

Vern M.
12/3/23

I ordered items from gearbest in the past several years ago and did receive them but more recently they just offered items and never delivered and wouldn't return messages and never refunded me the money or sent the items

Reviews (10,722)

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Reviews that mention popular keywords

customer service (1466) customer support (418) quality products (316) delivery time (270) credit card (129) store credit (65) post office (92) phone number (31)
Thumbnail of user lincolnl7
1 review
1 helpful vote
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March 9th, 2018
Verified purchase

Excelente Loja, recebi o produto sem nenhum problema. Indico à todos.
O produto corresponde ao anúncio, excelente qualidade e belo designe.

Thumbnail of user danilob8
1 review
0 helpful votes
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January 9th, 2018
Verified purchase

Muito seguro comprar na Gearbest super indico esse site, demorou um pouco mais valeus muito a pena.

Muito obrigado Gearbest

:)

Thumbnail of user jonathanj115
1 review
0 helpful votes
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October 24th, 2019
Verified purchase

Los productos son tal cual la descripción y la calidad descrita. Solo deberían apresurar el empaquetamiento y el envío del pedido.

Thumbnail of user sasr1
1 review
0 helpful votes
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September 11th, 2017

Es una tienda muy confiable, mi pedido llego en buen estado y en el tiempo establecido, sin duda es muy recomendable.

Thumbnail of user wesleyr26
1 review
1 helpful vote
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August 3rd, 2018
Verified purchase

Prático, rápido e barato...
Sempre com a melhor solução pra tudo.
Melhor preço e custo benéficio ótimo

Thumbnail of user ekrema
1 review
0 helpful votes
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January 26th, 2018

Güvenilir bir alışveriş sitesi. Ürün kaliteli güzel bir ürün. Sparişim 2 hafta içinde adresime teslim edildi. Teşekkürler

Thumbnail of user carmines12
1 review
0 helpful votes
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June 9th, 2017

Ho comprato diversi oggetti su questo sito e mi sono sempre trovato bene. I prezzi sono convenienti e le consegne sono puntuali e precise

Service
Value
Shipping
Returns
Quality
Thumbnail of user josem236
1 review
0 helpful votes
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January 17th, 2018

La mejor pagina para comprar en china, me agrada comprar en esta pagina.
Tienen muy buenos productos y me agradan sus formas de envío.

Thumbnail of user crislainec
1 review
0 helpful votes
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February 13th, 2020
Verified purchase

A descrição dos produtos é precisa, a entrega ocorreu no prazo e o atendimento pós é extraordinário.

Thumbnail of user hamzan4
1 review
0 helpful votes
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September 29th, 2019
Verified purchase

La meilleure. Site de shopping.sur internet
J'achèterai tout les accessoires téléphones et de la maison merci beaucoup

Thumbnail of user hamzao7
1 review
0 helpful votes
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January 26th, 2019

J'ai acheté de plusieurs sites mais gearbest est le meilleur un bon service de bon prix de bonne qualité et la livraison est rapide

Thumbnail of user mariod47
1 review
0 helpful votes
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September 20th, 2018
Verified purchase

Loja excelente para efetuar compras, com entregas muito rápidas e com excelente serviço de apoio ao cliente

Thumbnail of user luizc9
1 review
0 helpful votes
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January 9th, 2018

Pra quem quer um celular com qualidade com 4 de ram é 64 de memória interna na faixa de r$400 pra cima com processadores mais atuais. Só na gaerbest!

Thumbnail of user augustob3
1 review
0 helpful votes
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April 5th, 2018
Verified purchase

Muito bom produto, loja loja 1000% recomendável, trata o cliente muito bem, tem todo suporte melhor loja do mercado digital

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Augusto,

We appreciate your effort of writing this review.

We look forward to next cooperation.

Thank you,

Gearbest Customer Service Center

Thumbnail of user peterb268
1 review
1 helpful vote
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January 14th, 2018
Verified purchase

Nagyon jó a tapasztalatom a Gearbest-el, sokat rendelek tőlük. Gyorsan megérkeznek a csomagok, azt kapom amit rendelek, minőségi az áru.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carlosc134
1 review
0 helpful votes
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December 22nd, 2017
Verified purchase

A loja é muito boa, extremamente confiável, o único ponto negativo é a atualização de estoques que não é preciso.

Thumbnail of user timohat
1 review
0 helpful votes
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May 22nd, 2019

09/12/2018 - Paid the order.
09/12/2018 - Order sent. ($ 89.99)
Around 02/13/2018 - the phone was unboxed, non-working.
02/14/2019 - I wrote in support.
02/25/2019 - I was offered $ 20.
03/04/2019 - I sent the phone back.
03/12/2019 - the phone was received by the store.
12/03/2019 - Store said that they can not fix it, they will return the money.
Very long correspondence.
12/04/2019 - there is still no money, but the store said they made a refund 2019-04-08 (lying).
04/13/2019 - the store says: Return to your account takes 7-14 business days.
Very long correspondence.
04/27/2019 - Please wait 2-3 days.
05/08/2019 - Please wait 3-5 days.
09/05/2019 - Please wait 3-5 days.
10/05/2019 - Please wait 3-5 days
05/14/2019 - Please wait patiently for 2 days, then contact us.
05/17/2019 - Please wait patiently for 5-7 days.
05/18/2019 - Please wait patiently for 5-7 days.
No money, no phone, more than 4 months have passed.

09/12/2018 - Оплатил заказ.
09/12/2018 - Заказ отправлен. ($89,99)
около 02/13/2018 - телефон был распечатан, оказался сломан.
02/14/2019 - я написал в поддержку.
02/25/2019 - мне предложили $20.
03/04/2019 - я отправил телефон обратно.
03/12/2019 - телефон получен магазином.
03/12/2019 - мне ответили что починить не могут, вернут деньги.
Очень длинная переписка.
04/12/2019 - денег все еще нету, но магазин говорит что вернул еще 2019-04-08 (обманывает).
04/13/2019 - магазин говорит: Возврат на свой счет занимает 7-14 рабочих дней.
Очень длинная переписка.
04/27/2019 - Пожалуйста, подождите 2-3 дня.
05/08/2019 - Пожалуйста, подождите 3-5 дней.
05/09/2019 - Пожалуйста, подождите 3-5 дней.
05/10/2019 - Пожалуйста, подождите 3-5 дней
05/14/2019 - Пожалуйста, терпеливо подождите 2 дня, затем свяжитесь с нами.\
05/17/2019 - Пожалуйста, терпеливо ждать 5-7 дней.
05/18/2019 - Пожалуйста, терпеливо ждать 5-7 дней.
Денег нет, телефона нет, прошло более 4 месяцев.

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Timoha,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
In some cases, we need customers' assistance to provide refund account.
We will deal with your issue in ticket T190****2089.
Please kindly reply to us there.
Gearbest.com

Thumbnail of user annettemodec
2 reviews
1 helpful vote
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August 13th, 2018

Ottimo sito, veramente eccezionale, prodotti ottimi e spedizioni veloci e sicure, prezzi veramente eccezionali. Consigliato 100%

Thumbnail of user cagrib
1 review
0 helpful votes
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January 24th, 2019
Verified purchase

Güvenerek ve severek yurtdisindan alışveriş yaptığım tek site. Tavsiye ediyorum. Alışveriş yapmak isteyenlere sözüm güvenli site

Thumbnail of user andreas447
1 review
0 helpful votes
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December 10th, 2017

Gearbest è uno store affidabile e veloce! Continuerò ad acquistare da Gearbest! Consiglio Gearbest a tutti!

Service
Value
Shipping
Returns
Quality
Thumbnail of user manuelp41
1 review
1 helpful vote
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January 14th, 2018
Verified purchase

La experiencia de compra ha sido demasiada buena, estoy encantado con la facilidad con la que se puede comprar y la basta selección de productos.

Thumbnail of user rudis4
1 review
0 helpful votes
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April 27th, 2018
Verified purchase

Obrigado por todas as compras que fiz e nunca tive 1 problema a melhor loja virtual sem duvida a onde fiz as melhores compras a melhores preços

Thumbnail of user antoniojosec
1 review
0 helpful votes
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April 11th, 2018
Verified purchase

Muy buena pagina para comprar, la uso a diario y para muchas cosas... he comprado varios moviles y muchas cosas en general

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Antonio,

Thank you for sharing your experience with us.

We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.

We look forward to seeing you on Gearbest.com again soon.

Gearbest Customer Service Center

Thumbnail of user goncalom3
1 review
0 helpful votes
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March 20th, 2018

(Português) em caso de perda do item o comprador não devia precisar de um seguro pois caso não o tenha será penalizado o que é um incomodo

Thumbnail of user paulos26
1 review
0 helpful votes
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February 12th, 2018

Das lojas de compras internacionais, com certeza a GearBest é a mais confiável e com maior variedade de produtos a bons preços.

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Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

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Thumbnail of user lilyl19
Lily L.

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