Gearbest

Hello, i made some shops on Gearbest and until now i'm very happy with the things I buy, nothing to say about the support center, twice needed info are quickly response, shipping is acceptable 3 a 4 weeks produts in hand, good shop, recommend buying, good stuff, and cheap prices, very nice.

Waited over 7 weeks for delivery. Package has still not arrived.
I was given either a fraudulent or invalid tracking number which proved useless. They ignored my requests for a correct tracking number.

Further contacts with customer support have resulted in nothing but generic form replies and no action.

I will be filing a fraud complaint against both GearBest and PayPal.

Quality product, cheap prices and very useful phone app are few from many reasons that have made Gearbest my daily driver for online shopping, flash sales everyday, all along the year and diverse Xiaomi products with the lowest prices.

Very fast store to process the order, in just 02 days the purchase process was completed and dispatched towards my residence, incredible speed. The gearbest also provides payment through the bank slip which makes it much easier for those who do not have a credit card and want to import products from china. 5 stars!

I had a dream to build a system of "smart house". With Xiaomi products, this has become a reality. For small money, you get a single system, including motion sensors, security cameras, door / window open sensors, smart teapots, lamps, air purifiers and much more. Now I can, anywhere I am, see who came home, turn on the lights, run the robotic vacuum cleaner, turn on the kettle. The basic set will cost you only $50.
What are the advantages of the Gearbest.com store? This possibility of free shipping, secure payment system (PayPal) and professional customer service.
I`ve received my parcel within 3-4 weeks. Everything was qualitatively and securely packed.
I can only heartily recommend Gearbest.com for shopping.

Заказывал много раз у этого продавца и ни разу не было проблем. Доставка в Германию очень быстрая, есть склады в Европе. Часто бывают акции и можно купить дорогой товар по низкой цене. Очень рекомендую!
I ordered this seller many times and never had any problems. Delivery to Germany is very fast, there are warehouses in Europe. Often there are deals and you can buy expensive goods at a low price. Highly recommend!

Amazing deals, Good delivery and Responsive customer service... what else can I look for when buying online.
Till now, I made more than 10 orders and had no big issue so far, most items arrived as described in relatively good time for my country, sometimes however, the processing time may take too long especially when an item is out of stock... the customer service is kind and helpful (didn't try a dispute yet).
Overall, I recommend this site to everyone.

I really like the store, always have great prices with flash sales and coupons or you can use GearBest points to lower prices. They are offering free shipping methods, also without another fees to lots of countries.

Their customers service is also good and fast.

Placed 2 orders, one in February. Never received anything. I issued a ticket and received an answer with a non working tracking order. Since then impossible to contact them or issue another ticket. Very elaborate scam, not only are they able to maintain a site with fake products, but they are apparently very active on review sites by creating fake positive reviews (you will notice that you only have terrible reviews from actual customers, or "outstanding reviews" from?... Very impressive...

UPDATE: Gearbest answered my comment (below) within minutes of my posting it (yet they failed to answer me through the normal customer channel). That is ALL they do: monitor the web! PS: they answered that they don't always have tracking numbers, they must not have read thoroughly my post because... they sent me a tracking number (although phony one).

Worst online shopping experience I've ever had. Check the Better Business Bureau website, F grade. All of the glowing reviews you read are written by paid scammers.

They don't have any stock, and they don't know when they will get any. They just take your money and then string you along for weeks at a time, with customer service telling you the product will ship soon.

One item I ordered from them that actually did arrive came in a box that looked like it had been fished out of a dumpster.

Company run by scammers. If the deal is to good to be true, it is. Avoid this company at all costs!

Gearbest is one of the best chinese online stores.
Both my items were delivered on time. The customer service department is excellent and ready to help you in any arising problem. I will buy many more things.
Thanks gearbest

I found this site back in September 2017. I purchased a drone. Arrived in two weeks with no problems. Ive since purchased around 21 orders, so thats over 40 items. Any time Ive received something damaged, small plastic parts (its a long trip) Ive been refunded twice what I paid store credit. Other options available. They have the best Prices, Quality, Service and Items anywhere.

I highly recommend gearbest mostly because they dispatch my orders fast and the customer support always answers in less than 24 hours in work days (Its one shop, much better than a marketplace with various vendors). The app is well made and makes shopping easier.

I have more then 250 orders from Gearbest. The shop has become very bad in past two years. The points system is broken. Shipping date information on their product page is totally false. Do not order anything if you want to save your nerves. The lower prices are just not worth it. Their support is also constantly lying and prolonging the shipping dates. You can even expect that product you have bought will be shipped after a month ( and even never in some of my cases) and the processing time was promised to be 3 days!. I am really sick of their lies and won't be buying there anymore.

I've been using Gearbest for 2 years now and I find them fantastic. Customer service is top notch. Any refunds, which is very few, are sorted instantly. All product descriptions are perfect. Gearbest also has the best prices, without doubt.

This is best chinese e-shop. Products ship very quickly to almost every country. Here are the cheapest things on the net, and for that good quality and at a cheap price. I highly recommend their professional service. I will definitely do shopping here many times.

Gearbest is an excellent store with a good selection of goods, I have been using it for a long time. All the parcels that they sent me, came on time and in good condition. The support service always answers questions within 24 hours, no more than

I ordered this product more than once. Problems never was. The shop itself is huge! You can find a lot of things for every taste at very good prices. Just want to note the large number of quality brands that can be found on Amazon. But here they are usually cheaper. With delivery also do not have problems. Not longer than in other Chinese stores. In general, I'm satisfied with everything. I will buy more here

I have been shopping in GearBest since last July. After my first successful order I made 9 more and counting! My actual mobile phone (Meizu m3 note 178 order) was bought from GB. I 've never had a problem in any orders! The nearest was a little delay caused by a stock problem but I got all the information from Support Centre and if I wanted they could have sent the money back or instantly order the phone on another color! But I ended up waiting for what I first ordered! I always wait less than a month for an order... 22 days or so! Which is great comparing to other online shops! The flash sales, discounts, delivery time and well conditioned boxes and the quality of all the products I order make GB my favourite online store!

Our order was to be delivered within 7 business days, 6 weeks later & we're still waiting. They have no legit phone number for communications, only email ticket system. They continue to stall. Don't waste your time & money!

Excellent shop! Free and fast delivery! High quality support! Low prices! Regular discounts!
I bought a mini knife. This product came quickly. Well packaged. Knife is very sharp and 5 blades in the set! Multiple use!
I recommend to everyone!

Hi all. I have great shopping experience in online shops. Liked it GearBest, because this store has the goods I need, always tracked parcels, as well as wonderful support staff who are always quick to help and advise you!

I have discovered this site for almost a year, and since then I started buying stuffs. All the products were bought at a good price compared to other websites.
Pros:
-nice portal (very friendly).
-quick delivery.
-good packing.
-fast response from Gearbest support team.
-secure payment.
Cons:
-none
Yea i had some issues with some products but it was not their fault (they are just intermediaries). Problems have been solved with help from Gearbest support team.
In two words, nice experience.