Gearbest has a rating of 4.6 stars from 10,722 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality, and fast delivery. Gearbest ranks 361st among Gadgets sites.
I have ordered few items from Gearbest, the latest being a Mi Band 2. The product itself is very good, as advertised, and arrived well packaged. In general Gearbest is better value for money than most other sites. The delivery usually takes 2-3 weeks, although this is slower than I would like but it is within the advertised timescales and it is free. I haven't tried the paid faster delivery option. Based on my dealing so far with GearBest, I do recommend the website.
I ordered items from gearbest in the past several years ago and did receive them but more recently they just offered items and never delivered and wouldn't return messages and never refunded me the money or sent the items
Delivered quickly, in two weeks. The courier brought home. High quality shoes. Included spare laces and socks. The sneakers are very comfortable. Wore to the cold every day, my legs do not get tired. Excellent service. Five*
I have bought items from this store on severally occasion's, i'v not found any problem. Their customer care has always been there with good responds, quick refunds if needs arises by me, free shipping, cheap items. I recommend gearbest.com
I came in 13 days very beautifully packaged gearbest shuan online shop made single site
Do not try other sites solved every problem thanks
The product is medium quality but it does work. The record was nice enough when the light was on
I ordered a dozen items and I was happy every time. Good contact with support, fast shipping, cool promotions are just some of the things that convince me to Gearbest.
Last order: **************617
Cheap product, fast delivery and good quality, gearbest is a very nice website wherein it gives beneficial to mankind due to its products low prices but excellent in quality plus the free worldwide shipping
Gearbest order number: **************777 (31/03/2019)
I purchased a backpack for my laptop, after about two weeks it was delivered to me in Italy by the courier and the product fully satisfied me.
I have been shopping on Gearbest for more than one year and I had no issue regarding my orders till now.
Every time I asked questions, via chat or TT, I always received answers in a very short time.
Prices are low and sometimes you can find coupons, flash sale and discounts that allow you to save more money.
I usually pay with PayPal without any problems.
This is my favourite Chinese store as the prices are always that bit cheaper than everywhere else. I've put in seven orders since December and received them all no problems. I like the NL post option (recommended) which seems to get the package quicker to Ireland. There's always good discount coupons available if you search the Web for them! I've not had any problems yet (touch wood) so I can't say what their returns process is like. I mainly buy TV boxes from them.
Tip for consumers:
A good tip is to search for Gearbest coupon codes on the web before shopping.
One of the best shops for online shopping. Huge selection of products, many categories. Several delivery options, including FREE. Adequate and responsive support, ready to solve your possible problems with the purchase. Very often there are discounts on popular goods that you can buy MORE cheaper. Best prices on ******* flashlights. I'm happy with this shop and recommend to others.
Tip for consumers:
Before you buy something, do not rush to make a purchase. On most products you can ask for discount coupons and get a better price.
They block honest negative and inconvenient to them product reviews. That is why all their $#*!ty products have ratings close to 5*. Their support ignores questions about it. I'm done with them. Ali offers better service.
Tip for consumers:
avoid buying there
Despite all the fake positive reviews, I am a real customer purchasing 3 orders from GearBest. Out of 4 items I ordered 5 months ago, I received 1 item only. The rest 3 items are still missing and nobody knows where they are. On GearBest web page it marked they were delivered which is a complete lie. This company is basically a thief and scammer. They took your money but don't ship your goods. Please don't buy from this store if you want endless frustration. The CS department is useless. If you look at the positive reviews, they are fake.
Sent already paid video card 2 months. After half a year, the choke squealed and fans made noise, the card was sent under warranty, where it could not be repaired and refused to make a replacement and a full refund. Only partial refund. NEVER buy in this store, no service.
1 defective item, 3 never shipped
I placed two orders. On 10/14/20. Today is 1/29/21
One **************774) for a "spy camera". It was not as described and I asked for a refund. They jerked me around that it was "one of their vendors" and refused to take responsibility. Eventually, I filed a PayPal dispute. Finally, I was issued a refund for the camera ($31.99).
The second order **************646) was for three items. One was shipped and received. Three items were NEVER shipped. They finally agreed to cancel these items.
I'm am owed $39.93 for these three items.
They refuse, claiming the $31.99 somehow covers both issues...
They have jerked me around for three months.
And now I can't file a PayPal dispute. I'm sure that was their plan all along. So, now I will file my complaint here.
Tip for consumers:
I’ve had some good orders.
Most stuff is low price/low quality.
Customer service is terrible.
They blame stuff on “their vendors”.
EBay takes responsibility for “their vendors”. These guys don’t.
If you want to make an order for stuff that you don’t really care if you ever get, this is your place.
Products used:
Never shipped
No information on track number provided, ticket submission does not work, no response for contact, false promise on delivery time...
If gearbest.com continues its current ways of doing business, the Chinese officials should shut down such an international scam!
We will see!
Update: I made a mistake for not doing research before making purchase at gearbest.com.
I just found so many bad reviews on this "company". Here is my advice to gearbest.com: 出来混迟早要还的.
Dear Guestof,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We will sent you an email to m******8@gmail.com with a better solution.
Please check and give us an confirmation back.
Thank you for your time.
Gearbest.com
After reading reviews, I'm afraid I am going to fall into the same trap as everyone else. It's been 4 days and it hasn't even shipped, and I contacted customer service over 24 hours ago with no response.
Dear Joe,
Thank you for taking your time to write your review. We really appreciate the feedback.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 3-5 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order will take longer to process.
Would you please send us an email to Gearbest@outlook.com and offer us your order number? We'll check the details for you.
We will be in touch with you to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Customer Service
You might save a few bucks with GearBest, but if you expect to receive your order in a reasonable time-frame, or you prefer some minimum level of customer service, you're wasting your time!
I placed an order on January 1 and paid with PayPal. On January 6, my order status was still showing as "Processing." I tried several times to call their "24/7 Super Support Center," but they didn't answer their phone. After 25-30 minutes, a "Live Chat" rep (Larry) finally came online. After chatting back and forth for a while, he admitted that it could take 7-25 more business days for me to receive my order.
I requested that GearBest cancel my order and give me a full refund ASAP. Larry agreed. I'll have to wait and see what happens next.
Very disappointing transaction!
Refund warranty?
Unfortunately, I can not report anything good here. 7 month ago I ordered a draw pad, which was faulty! Now I wait without success for 6 months and countless messages to get refunded from Gearbest!
Dear myriam,
We are sorry to hear you are having issues with your product.
Please note that most of our products come with a 45 day guarantee. After this time has passed, you may contact our Support Center for technical support.
We have sent you a ticket regarding your issue. Please contact us and we will provide a satisfactory solution to your issue.
We look forward to hearing from you,
Best regards,
Gearbest Customer Service Center
Gearbest has NO support. They say they issued tickets but when I log on nothing is assessable. Contacting them directly only gets you another ticket. Their online site hardly works and very difficult to make contact with, even then no support.
Dear Really,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your correct order number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com
I ordered a back pack from these people well over two months ago. Tried to e-mail them as to where the product was since I have not received it. Only got generic response. Now put in a claim thru paypal. If gear best does't redo; ve this I should get my money returned. Thank you paypal
Dear ted,
Thank you for taking your time to write your review. We really appreciate the feedback.
Please kindly note our shipping link: http://www.gearbest.com/about/shipping-methods.html
The shipping information is correct with what you chose when you place the order.
Look forward to helping you and resolving this to your satisfaction.
Gearbest.com
I bought a smart watch for my husband 2 days after he had it the camera has packed up it takes upside down pictures and runs out of charge within a few hours not happy with this product or support team at all stay away from dodgy asians
Dear Wendy,
Thank you for notifying us of your complaint. We are sorry to hear this.
For the quality issue, we have detail warranty and return policy. Please kindly refer here:
http://www.gearbest.com/about/warranty-and-return.html Please kindly check ### and answer to us. We look forward to helping you and resolving this to your satisfaction.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards,
Gearbest.com
Ordered a product in early December and have not received it. Sent two emails asking what the problem is, but no response. Went through PayPal and am issuing a claim against them and will get my money refunded. Too much of a hassle - avoid ordering or dealing with GearBest!
Dear Scott,
Thank you for taking your time to write your review.
We did not live up to our own expectations and want to say how very sorry we are.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Appreciate your cooperation and kindly understanding in advance!
Best Regards,
Gearbest.com
Ordered item 1/22/2015 and still haven't seen it. Chat supposed to work 24/7 didn't work any of the several times we tried to contact and customer service responded only after dispute was placed. Finally got message they have up till 45 days delivery time!
People from Gearbest must be writing these 5 star reviews themselves. Go look on their facebook for the truth (if they haven't already deleted your post).
I ordered a phone 5 weeks ago and still have not received it. No update from them at all. Tracking number says it's just been sitting in "Burlington, Ontario, Hong Kong" for 3 weeks.
Intentional glitch in their site when you are trying to reach customer support. I'm disputing the transaction through paypal and hope I can get my money back!
Dear Brian,
I want to offer my sincerest apologies to you for the delay of the shipment.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Could you please tell us your order number or tracking number so that we can offer a better solution?
Thank you for your time.
Gearbest.com
My order is still processing for 42 business days and nearly two full months after purchase on February 7,2016. Sent messages several times with no response in return. Maybe I'll get a standard we're sorry for the delay answer, but more likely I will not receive the product.
Dear DAVID,
Thank you so much for your important feedback.
We are sorry to hear that you can not contact us, please kindly check your email. I have follow your issue and send you an email. We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Thank you again for bringing these matters to our attention.
Best Regards.
Gearbest.com
Purchased an electric hover board on November 13,2015 from this company. Have yet to receive it. Have submitted tickets many times only to be told, "it has been shipped, be patient". Supposedly, it was shipped Dec 17th with delivery in 8-15 business days. They gave me a tracking number which you cannot use because it's coming from China.
I am tired of waiting. Thankfully, I used PayPal. They are now investigating my case.
Dear Kerry,
Thanks for your feedback. We’re sorry you’ve had this experience.
To reach our customer support please click this link if you'd like to talk about the specifics of your situation: http://www.gearbest.com/about/contact-us.html. Furthermore our team has already contacted you in the ticket regarding your order. To respond to us please sign in your Gearbest account and Click " My Tickets ". Thanks
We look forward to hearing from you soon.
Best Regards
Gearbest.com
I recommend this site, Very good products & price, so I decided to buy here. After payment send me item photos and track number. Take about 3-4 weeks delivery to my country. The Xiaomi are original though. No problems at all, currently just waiting my recent order, hope will be landed nearly and safely.
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Nikolay K,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Best regards,
GearBest Customer Service Center