Getaroom

I've been travelling the country since the 1980's for work, and this is THE worst experience of what has been a wide range of experiences. A total sham. Would love to know what shopping center storefront this business operates out of. Hopeful that Hyatt and other hotels will not do business with them much longer. Scott G.

Not sure how I got to GetARoom site, but I was pleased with the ease of booking the room (at a rate lower than the hotel's website offered!), receiving a confirmation within minutes and with the option of cancelling should plans get scuttled. If all goes well, will keep the site for future bookings

I had to cancel my reservation since the customer care booked the room in different state with same city name. Gave her all the landmarks while making the reservation but still made the mistake. Told Ms. Maria to cancel it on the same call and was transferred to customer care and was on hold for 53 min. They told me they will check the recordings to work on refund.

Attempted x2 by calling them. Now they don't have the recordings of my call. So I was charged for someone's negligent job and I am totally dissatisfied with the experience and she ruined my trip. Please be aware and careful..

I made reservations thru a hotel website complete with pictures etc. I was extremely surprised the next day to call the hotel and found I could not change the reservation since they said it had been made thru a third party called getaroom.com, which I had never heard of. I finally got a copy of my reservation after finding a number for this company on line. They promised a 20% refund for not being able to change but I have not seen anything about that yet on my credit card.

They skirt legality by not identifying themselves and pretending to be the hotel reservation service rather than who they really are. They add extra fees! You wore will pay more than dealing with the hotel directly so make sure you stay away from them!

Quick, easy, user-friendly. The website is organized and very well thought out.
I like how the room descriptions are clear, and also I really appreciate the call center where I can speak with an expert 24/7! Thank You for providing outstanding service and quality!

Update to the issue listed below.
I previously had a issue with my original booking. I made a comment on this page about the service and Get A Room was helpful, concerned and called me back to resolve the problem. I left the conversation completely satisfied.
Thank you for resolving my problem.

I asked a specific question and was told no then when I received my confirmation email after the reservation had been booked and paid for the answer was clearly stated and should have been yes rather than no

This site is a complete scam. They take your money right away- which should have been a flag for me-and do nothing to help when there's a problem. They just say "sorry". Norma- the night shift manager is useless- she refused to help. They lied with everything they said. The hotel was willing to work with us to help but the site refused any assistance. I was trying to make reservations for my son- he is across the country- and it was a horrible experience. DO NOT USE THIS SITE!

Booked a room for two nights and the Tax Recovery Charges & Service Fees showed $75.00 on the web. When we received our confirmation, the fees were $122.58. They also misrepresented themselves as Hotels For Everyone. I later was informed that they use the same call center. I contacted them and I wanted a breakdown of the charges and they would not provide. Their explanation was that the tax recovery charges is a recovery of the estimated taxes that they pay to the lodging suppliers for our reservation. These charges were way more than what the hotel would have charged if we would have booked directly from them. They get you by having a low booking but make up the difference in the so called Tax Recovery Charges & Service Fees and the room is nothing like the room they advertise on their SCAM website. I will not use this service again!

I will never book any holidays with yourselves. I have been charged over £60 in charges for a cancellation. No fees are mentioned at the of booking.

I total disgraceful site. I will not be recommending this site to anyone

We contacted the hotel the next day to inquire about early check in and they told us we had no reservations while my credit card was fully charged almost immediately. We called and I am still unclear on the matter

Booked a london hotel for £130.77... thought I was booking directly with the hotel... was charged £198.68... The difference was for tax recovery and service fees?!... It did not show up until payment had been taken. Have tried to call to cancel but impossible to get through. Called the hotel who said that the booking was made by Agoda. Rang Agoda who were very unhelpful and said that they had sold the rooms on to getaroom and would take no responsibility. This is a con and they should be shut down... Agoda should know better than to have anything to do with them... shame on them

Thanks his company is a total
Scam. Do not use it. First, they add additional charges that you don't see until after you are charged. Then, you can't cancel! I booked rooms that were $150 per night MORE than what I thought and then the cancellation fees were going to be more than $1,000 for a four-night booking! They are scam artists. Beware. This company is terrible.

Took over 30 mins to just edit my hotel reservation from 2 nights to 1 night. I had to talk to three different people all which asked me the same questions over and again. Would never use this site again.

Booked 2 rooms at Wyndham Tulsa. Arrived at hotel and no reservation in the system. On phone with getaroom.com for over an hour while they claimed they were attempting to contact the hotel. The front desk did not get a call or an email at that time. The operator claims they can not issue a refund even though they never made the reservation. Now im out $201.52

Watch out for them! I was stranded in Galveston when the port closed and our cruise ship could not sail. Using my phone I tried to find a place to stay with shuttle. I thought I was calling the hotel to find the price - it looks like they copied the hotel's site - but instead I got Get A Room (which did not disclose who they were). The person was quite helpful and booked a hotel in just a few minutes. She quoted the hotel price at $96, said with taxes and fees it would be $111, and asked for my approval to charge that which I gave with my credit card info. When I got to the hotel they said the cost of the room plus tax was $79. I thought $32 was a bit stiff for a few minutes work. I checked my email receipt and found they charged $131, which of course I did NOT approve and made their fee an outrageous $52! I complained and they refunded $25. But the point is to charge more than what I verbally approved is fraud!

I booked a room at Holiday Inn Express & Suites through Booking.com and the room charge was $226.25 to be billed at the time of checkout with cancellation allowed up to the day before occupancy. Thirty minutes later I realized I needed another reservation for the tail end of my trip. I went back on line and thought I was utilizing the same booking service. It looked the same but I have since been informed that it was getaroom.com. The room rate was higher but I assumed that was due to the date. The trip was cancelled and cancellation with booking.com was accomplished without a problem. Getaroom.com refused any refund and kept the entire $310.58 even though they only would have been entitled to a small fee if the room was not cancelled. I will pursue a remedy from my credit card company and hope that other travelers will not be trapped in their web of deceit.

I didn't realize I was booking through a third party website until I called customer service three minutes after making the reservation for the wrong dates. I was told by a young man named Murphy that modifications or cancellations couldn't be made because it was prepaid. After calling the hotel and informed they couldn't do anything about it, I called customer service again, this time speaking to a woman named Murphy and was told the same thing. Looks like I'll be disputing it with my credit card company.

I reserved a hotel room in the wrong city and besides the charge for the room ($225) was charged an additional $140 in fees. I called immediately to cancel and they refused to cancel, saying that I agreed to no cancellation policy, which is a complete lie. Then they offered me 15% off, then 20% off but it was the wrong city and I would not use it but they just stonewalled me. I will dispute the charge on my credit card. Buyer beware, this is a very shady and unethical place to book any hotel rooms.

Do not use this website. They have zero interest in you as a customer and do not want to help. I made an error in booking a room and due to their no refund policy they would not change the date of my reservation. I was just out $150.00. Do not book through this site. They also never sent the money they collected from me to the hotel, as a result the hotel was not able to help in resolving the issue either because they never got paid. Scammers!

I was traveling to Chicago for a dance convention for my daughter. The convention offered discount rooms and it was through this service. When I called, it was passed the lockout date for the discount so I asked for the next best price - which ended up being $50 a night above retail. I didn't realize this until after my stay, so good job GetARoom, your system of catching people like me that miss the discount window really worked in your favor and left me paying way more than I should! At least I have learned my lesson and can spread the word for others to avoid your so-called service.

Booked two rooms via getaroom.com. Hotel was unfit for purpose. They refused a refund even after I supplied photographic evidence. I had not realised this is a US based company. It cost me £20 for the phonecall, staff unhelpful. I booked in Sterling, paid in Sterling then they charged me £7 to convert to USD. Avoid this booking agent.

We are so disappointed. We did weeks of research and found an incredible deal at a well-regarded hotel. With just one week until our trip, we received a phone call to tell us that there had been a pricing error and they were cancelling our reservation. Now we are scrambling without time to properly research hotels to book something.