Getaroom

Recently made reservation through this dishonest Company. I made online reservation for one night stay at $122.65. Immediately after entering my credit card information it confirmed my reservation for $169.68 I was stunned how could they add $47.03 (38%) in fees? I called and attempted to cancel due to these outrageous add ones but was told It was non-cancellable. Spread the word. Check the online complaints for this company. Beware!

I tried to book a room for the night using their rate but when i got to the desk at the hotel they said i had no reservations. The site booked my room for over a week out and when i called to get things corrected they refused to change my date or give me a refund, they told me over the phone i was wrong and sol. So i will never use this site again. After i spent over an hour on the phone at the hotel trying to solve the issues, another 2 hours a different day and emails throughout i was offered to be discounted 10% because there was no way to refund me so i wrote the top half of my review. After all that they finally decided that a refund could be made which i do appreciate but it is not worth the hassle of having to deal with again. At least offer a discount or room for the next time to try and get me to come back

Reserved a room online about 2 hours one. Made sure to look for rooms with a pool and breakfast.
Booked the room.
Upon arrival there is no open pool, and no breakfast.
I tell them it would be nice if the website was update to allow people to know. I'm not in a hotel that doesn't have a pool with children.

I am so pissed at your company. I searched google to get the actual hotel and was misled because this site came up on google pretending to be the actual hotel. I then got charged more than 60% in extra "fees" over the list price, the excess charges were at least $100 more than booking with the hotel directly (I checked this on-line when I found out I had been misled). I consider this FRAUD! I called get a room back 1 minute after booking to cancel when I saw the excessive charges, and wasn't able to... this is truly poor and deceptive business practice.

When I booked it took double the amount put, I did not read it properly, the taxes added etc. I called Getaroom straight away and a lady called Elia sorted it for me immediately. She was very professional and updated me with every step, from getting in touch with the hotel to my refund being processed. I appreciate it very much.

Do not GETAROOM, com! I thought i was at hyatt hotel/orlando airports site, which turned out to be getaroom. S they charged me $465. For what the hotel told me when i arrived was a $171. Room, and that they had never heard of such a price. The getaroom.com site showed all the cheaper room were booked, (that the hyatt said was simply not true) and only showed the most expensive room available, for $239. When i got my receipt i had been billed 465. For a room that was available thru the hotel itself for $171.
I called 3 times to getaroom.com help line, got put on hold for 30 minutes, and two rude, useless operators, one i asked if she could ask her friends to stop laughing and giggling in the background... AVOID THIS SITE AT ALL COSTS.

I booked a room in a Dublin hotel for tonight believing I was on hotels own website for €124. When the confirmation arrived in my inbox €52 extra was added to the bill. This was not shown in the booking process and only appeared in the confirmation email. I await a satisfactory resolution from the company
Update: the company has reached out to resolve the issue quite promptly and efficiently offering a refund of the extra charges as a gesture of goodwill which I have accepted. As a result of their efficient remedy I am happy to increase my rating to a 3 and advise potential customers to please be aware of the extra charges and taxes applicable when booking with this site.

Buyer Beware! My husband, who I admit is not the most computer literate person, somehow booked through them thinking he was booking directly with the hotel website. This ended up costing us about $150 for... nothing.

They are actually "Consumer Club Inc", dba GetARoom.com and they have developed their own proprietary software that links to hotel websites. I guess they are good at making money because they were touted as "Entrepreneurs of the Year for 2014"( http://www.dmagazine.com/publications/d-ceo/2014/july-august/entrepreneurs-of-the-year-ey-2014?single=1)

Absolutely awful customer service. Tried to book a room and when I hit enter, it said System error, please call or try your reservation again later. I waited a bit, tried again. Closed the browser and started from scratch, still got an error message. I didnt want to call, defeats the purpose of booking online! So I gave up and booked thru AAA for a little more. Now I look at my credit card and its been charged 4 times. Now spent an hour on the phone trying to get this worked out. Customer service rep was rude, after explaining the situation he asked what the reservation number was?- again repeated it NEVER went thru. He then argued with me that I must have hit enter multiple times- I said yes I did, the error message said try again!

I've used your service two times and both times were unsatisfactory. This time I specifically requested a room with 2 double beds. My friend and I are 2 unrelated ladies and have no desire to share a bed. I could not understand most of what Carlos told me. He needs to slow his speech.

May 31 - June 1, I stayed in the Quality Inn in Clarksville TN to attend my younger brother's funeral. There was at least 15 people from our family staying at that motel. Instead of charging me the $192 they charged my credit card $312.95... in spite of them giving me a receipt for the $192.

Tried to book a hotel room, entered personal details, credit card number; transaction failed, money refunded. Contacted customer service, was assured no reservation have been processed.
So far so good.
2 days later, I checked my loyalty account for that hotel's chain: found a new res. Placed on by behalf by a unknown OTA. Glad I checked, otherwise I would be billed as a no-show...
Again contacted getaroom: they say the OTA was able to capture a reservation despite it seemingly failed... How secure is this?
My first and last experience with getaroom.

At my buddy's suggestion, I booked a 3-night stay with Getaroom.com about two months ago. At first I was a little hesitant to do so because I wasn't all that familiar with the company. But through the company's Call Center I managed to find a cheaper rate (not earth-shaking cheaper, but any little bit helps) than those being advertised on three travel sites I looked up. We were dead set on booking at Hilton Atlanta, and Getaroom.com gave us the best deal overall.

Let's face it, folks. No company is perfect. I've also used Expedia, Priceline, and the like. I've had good and not-so-good experiences with all of them (especially when it comes to customer service!). I've only used Getaroom.com once, so I have nothing negative to say about them so far. But judging from that one experience, this company isn't as bad as others make it out to be, and I do plan to use them for hotel reservations in the near future. So, my only advice is: Don't knock it till you've tried it.

The booking process was very standard and straight forward, however the site should be giving you more detailed information about the property you are reserving.
I have, since the booking, found out that the hotel I plan on staying in has been closed since the September earthquake in Mexico City.
Currently the hotel is not taking phone calls...
We found out they have a sister property who has said the hotel should re-open at the end of March... since our reservation is for beginning April, it would be nice if we were given a heads up in case we end up having to look for an alternative at the last minute...