GetaroomReviews 6,371

My husband made a reservation and made a mistake. Alos 5 minutes of having made the reservation called direct Holiday Inn of Miami Bayside to cancel and it is funny because they told him that to cancel it he had to have called 48 hours before, as if he had just made the reservation anyway I wrote to the corporation and according to them they returned the money to getaroom, but these people are going to keep the money for them because they are applying the rule of cancelarion so the hotel return without any problem and getaroom they want to keep my money people very careful with these people if you make a mistake you will know that you have lost your money

I booked with getaroom and wanted to change the reservation within 15 minutes because i thought i was booking direct with the hotel. They told me there is no refund - even after such a short amount of time. Then I asked to keep the reservation so I wouldn't loose out on the money. They wouldn't keep the reservation. So they kept my $450 and i got nothing. I have filed with the attorney General due to illegal policies.
I did get a followup with getaroom and they refunded my money.

I called the reservation number thinking I was calling the hotel direct. Not realizing until after I booked and received my email confirmation that I used a 3rd party and paid much more than I would've booking direct.
I went to check into said hotel only to find that they didn't charge the resort fee and I had to pay additional $71. The front desk clerk advised how cheap the walk up price was less than what I paid.

**Getaroom update 11/23/22 - I did get a partial refund with prompt response to my issues. Thank you for the follow up and understanding. Made it a little less painful.

When I booked it took double the amount put, I did not read it properly, the taxes added etc. I called Getaroom straight away and a lady called Elia sorted it for me immediately. She was very professional and updated me with every step, from getting in touch with the hotel to my refund being processed. I appreciate it very much.

Charged me $2,313.41 cancellation fee and I cancelled within 5 minutes. I eventually got my money back, but Gateroom's business practices are criminal.
Don't book with them!

Maureen Haggerty Jordan
United States

SCAM COMPANY
First, at no point did I know that I was on a 3rd party website. They trick you as appearing as the website for whatever hotel you look up. From the many negative reviews I have read, I am one of MANY that have been duped. They should NOT be legally allowed to advertise a rate of $159 a night for 2 night and then charge an extra $157 in taxes. These extra fees do not show up until after booking. How are tgese business practices legal? I booked a room for the Tiger Hotel in Columbia, Missouri tonight and was shocked to see the final price, AFTER I was charged $475 total. I canceled reservation and was then told no refunds. I called the hotel directly and they informed me I must have booked through a 3rd party website, as they only charge $136 a night. I looked at my confirmation, and sure enough, it was from GETAROOM.COM. I called their customer service number and the agent apologized but said nothing could be done. THIS IS A SCAM COMPANY! I've booked hotel rooms through 3rd party companies like Hotels.com, Booking.com, Hotwire.com, Expedia, etc, but I always knew I was on their website. This company, at no time, informs you that you're NOT on the hotel's website.
I am a widowed mom of 4 with health problems trying to take my daughter on a college visit and this company has scammed me out of almost $500. I will complain to the Texas Attorney General and leave reviews on every travel website.
My reservation # is R*******866.
In case someone has a conscience at your company and wants to do the right thing.
This is the WORST travel company I have ever dealt with!

A room was booked on this site for what should have been 186.00 but an additional 75.00 was added at check out. I should have known better when Chase texted me asking if it was me and declined the charges at first until I was stupid enough to let them know yes it was me. The called to cancel the reservation within 3 minutes of it being made and was told it was a NON refundable purchase. And the info for that was posted- yes it sure was posted I could receive a full refund if I purchased the room 2 days ago. What a joke

I booked a room and immediately noticed I had made a mistake. I cancelled the room within minutes and called the customer service. They Initially told me it was non refundable. They did have a customer service representative reach out to me and worked with me on helping me with a refund

If I could give no stars I would. I booked what I thought was a room on the holiday Inn website (It was Getaroom.com), priced at £150 only when I paid it showed £245! On confirmation, So I panicked and cancelled it as I didnt have that money to spend and it was far more than I had thought I was booking. Then the problems started as I see Non refundable!... I quickly emailed the company to explain what I had done (I couldn't call as its an american phone number, and im UK)
It has taken them 8 days to even respond to me, I have been told that I can not be refunded so im £250 out of pocket. I then emailed back and asked can it at least be re instated as I dont want to be left with nothing!. And well the response was they can not reinstate it! So im left with no room booked and £250 out of pocket.
AVOID COMPANY AS THEY SCAM YOU OUT OF MONEY!

My daughter booked a room for me on Aug. 10 and received an error message (indicating the reservation did not go through), I believed it was due to the fact that she used her contact info (email and phone#) with my Credit card so we tried again with my contact info and the reservation was confirmed. Unfortunately, a second confirmation (indicating a double booking) showed up while I was on the road. I spoke with the desk clerk when I checked in and explained the error, I thought it had been resolved. Two charges showed up on my Credit Card statement so I disputed the 2nd charge. It took awhile but Getaroom's customer service was willing to look at this again and did issue a refund for the 2nd charge. If you use this site for a reservation be sure to read the no refund policy.

Went through Hilton site to cancel and reschedule a room. Cancellation worked out well but when I pressed reschedule, somehow I got transferred to getaroom website. As soon as I noticed that I hit cancel. Now I am being told that it is non refundable even though Hilton is telling me that they never received a request for the new room. I am reporting a fraud to American Express since getaroom is telling me that they can't help me. Ironically they want me to add my reservation number below THERE IS NO RESERVATION, NEVER WAS ONE ACCORDING TO HOMEWOOD SUITES BY HILTON!

Want to book for tonight it say I can come at 2 pm