Getaroom

Last minute surprise getaway with the wife was a COMPLETE success, largely in part to Get-a-room and their great service. Got a screaming deal on a Top 10 romantic hotel in Downtown Denver and saved over $100. Boom! Who's the winner? That's right, I am.

We canceled our reservation within 10 minutes of making it. The person on the phone said we could not cancel even though we had just made the reservation minutes before. Then he suddenly could not "understand" us and acted like we were speaking a foreign language and promptly hung up. We have absolutely not been able to speak or send an email to correct the situation. Booking.com was totally unresponsive to our predicament. Don't use them. Hampton Inn, Westborough, MA reservation date 12/30/2023.

As others I thought i9 was booking directly with the residence Marriott but soon found out by email that it was get a room. My friends room the same night was 50 bucks cheaper. We were there for a funeral. We compared receipts. No help from company. Hid the cost in Tax. Fraud.

If rating could be negative it would. Looked like I was booking rooms through hotel. Made reservations for 2 rooms. The person I traveled with paid for her room. When I received my CC bill, I was charged for both rooms. Checked and the person I traveled with was charged for their room at a much lower price than I'm getting stuck with. They will not reduce it. Still trying to get her part of the bill removed.

Peppermill registration tried to tell us that the website didn't confirm the king bed and that we would have 2 queens until I showed them my confirmed reservation. I overheard the same speech to two other customers near me. Their buffet was totally overpriced, $80.00 for two senior citizens.

I would give zero stars if possible! NEVER book with this company! They will rip you off with fees. They charge 46% more than the price offered! They don't provide a refund, whereas the hotel I booked from does provide a full refund within 24 hours. I accidentally booked with getaroom.com because it was on the website of the hotel and I clicked on the wrong thing. Expedia offered the room for $10 cheaper than getaroom.com, and getaroom.com states if you find a room cheaper they will give you a refund or at least refund you the difference. They do not! This website is a scam! Beware! NEVER BOOK THROUGH THIS WEBSITE!

Always leery of booking hotels on line. But gave it a shot. Paid over $200 for one night. NON-REFUNDABLE! So we were in no matter what. Recommendation for GetARoom,,,, Scope out the hotels before posting on your site. The price paid was not close to what the room was worth!

While viewing properties on the site, the rates were constantly changing so that by the time I have viewed the possibilities, a rate of $175/night changed to over $200 and the downtown location I was originally interested in was over $300... looked like bait and switch to me. Not satisfied.

Only booked 1 night in Reno, shouldn't have been too hard. Agent was barely English speaking. I had to spell everything to her. The room was booked as smoking with 2 queen beds. I had requested non smoking, 1 king. She also told me this included all fees. I was a bit dubious and of course there was a $25 resort fee, which was on top of $24 of tax and convenience fees getaroom.com already charged. Won't be bothering with them again.

Fast, easy, and convenient. I was pleased with the easy process and very please with the price!

I searched online for a specific hotel's website to make a reservation. Apparently, the site I chose had a toll free number to call, so I did. The agent that assisted me, although very cordial, did not once identify themselves as a Get A Room agent so I just assumed I was booking with the hotel directly. The next morning I get 7 reservations for a 14 day stay booked two days at a time! I called back to cancel and was told they could not refund my money unless the hotel refunded their money. In addition, the service fees for the 7 reservations were added and utterly ridiculous. Very sneaky Get A Room! Never Again!

I wanted to cancel the reservation because I made it at the wrong la quinta Inn in. Tyler texas. My son is getting married 8 hours away and the out of town wedding party I am with is at another motel. La quinta inn reservations have been great. Will not recommend you to anyone esp any of the wedding guests.

After I gave them the below review, I got a phone call saying they would refund my money and they have since done so.

I wish I could give zero stars. I reserved a room through what I thought was the hotel website, only to find out later it had gone through a third party. When trying to cancel due to findinf s better deal they told me it as non refundable. This is absurd to me! Total scam!

I thought I was booking through the Willard Intercontinental; turns out I was actually on a clone website created by GetARoom. They charged me an additional $104 in fees and refuse to refund. I have reported this business to the BBB. Unfortunately because it's a company that imitates other reputable hotels and organizations I don't think I could have known this until it was too late. Their customer service is abysmal and rude. I have reported them of fraud through my credit card company as well.

My rep Karen was so easy to work with and efficient! She guided me to make the best choice for my family and I on a hotel room. Polite and respectful. I will use this service again in the future due to her help.

Thought I was calling Hilton directly, but not the case. What should have been a simple reservation, was so difficult to get through. When I arrived at the hotel, the reservation did not include our pet which the Getaroom rep said it did and find out that I'm not eligible for honors awards because it was a third party reservation. Horrible experience dealing Getaroom. I have now added the Hilton app so I don't make the same mistake. Have to say though Home 2 Suites in Little Rock West on Shackleford Rd. Is awesome. We travel with our dog - the room was clean, smelled amazing and the staff exceptional.

I called the reservation number thinking I was calling the hotel direct. Not realizing until after I booked and received my email confirmation that I used a 3rd party and paid much more than I would've booking direct.
I went to check into said hotel only to find that they didn't charge the resort fee and I had to pay additional $71. The front desk clerk advised how cheap the walk up price was less than what I paid.

**Getaroom update 11/23/22 - I did get a partial refund with prompt response to my issues. Thank you for the follow up and understanding. Made it a little less painful.

This review is purely referring to their customer service. I originally had an error in my room reservation, after reaching out to getaroom I was contacted by their customer service right away and they were able to help resolve the issue with no trouble. Good customer service.

We booked a room on June 5 2017 rates looked good until we hit confirm. Hit me with a $200.00 service fee for booking on line with them. Cost was suppose to to $470 for 2 nights on river walk will not say what hotel. But cost me $670.00 Rip Off will never use again.

I accidentally cancelled a reservation thinking it was a duplicate (there were 2 Hyatt hotels involved and several rooms). 2 seconds later I realised the mistake and tried to reverse the cancellation. Called customer service but could not get through to a human being. Charged $548 for the mistake. Do not ever book through GetARoom.

Thought I was booking a room directly with the Heathman Hotel in Kirkland, WA (even had their website in the address bar) for $265.68 per night. Paid with credit card and charged an extra $113.56 "Tax Recovery Charge and Service Fee" for a non-refundable total of $379.24 from getaroom.com, an entity I had no idea I was dealing with. Called the invoice customer service # and they explained it was basically a "resort fee." Asked to speak with a manager and told none was available. Called again and after much haggling and excessive hold times they agreed to refund $26 and emailed me a help ticket/link to zen desk.com which required sign up/registration. Then spoke with hotel front desk who told me they had never heard of getaroom.com and said the hotel doesn't charge a resort fee. Struck me as a case for the Attorney General.

I was told it would be a 2 minute hold time. After 15 minutes i hung up and called back. I wanted to adjust my reservation by 1 day and they were not able to do that. They had to cancel my reservation and remake a new one. This took over 30 minutes in total

1. They the site is no help/good (filters) you have to call in
2. They still have no info on rooms
3. Double charge my credit card
4. I was told it looks like that one of the charges will fall off... both charges posted
5. Call back to inform them that both charges posted REP act like something was wrong with phone and it hung up... I called back and they are still saying that one of them was cancelled like I can't see that both of them posted then the REP said the money will be back in my account in 30 days...