• Getaroom

Getaroom

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Overview

Getaroom has a rating of 3.1 stars from 6,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund, and easy process. Getaroom ranks 9th among Hotels sites.

  • Service
    341
  • Value
    271
  • Shipping
    35
  • Returns
    74
  • Quality
    244

This company responds to reviews on average within 11 days

Positive reviews (last 12 months): 76.3%
Positive
116
Neutral
6
Negative
30
145
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How would you rate Getaroom?
Top Positive Review

“Death in family, they were amazing”

Rachel G.
6/24/24

I booked a hotel to coincide with a jazz festival and my 32nd wedding anniversary. Unfortunate my nephew passed form cancer. The funeral is being held during the time I booked the vacation. The small print on the reservation said NO REFUND. I had no luck with Affirm who paid the amt in full. Finally, when i reached out to geta room, I was treated with compassion and respect and within 24 hours Affirm received a refund and I am no longer on the hook for this. They did what affirm did not do in a week in 24hrs, Affirm even asked me to send in a copy of the obituary! When I called the next day, they said they did not ask for it. GETAROOM solved my problem. Thank you Rachel Gray

Top Critical Review

“Fraudulent”

L T.
8/1/24

Bait and switch reservation website. Horrible to non-existent customer service - they are trained and scripted to give you the run around. They always can not find your reservation, can not confirm your identity, will provide a new number for you to call next, and will promise to get back to you in 24-48 hours and never do. Wave goodbye to your $ if you book with them.

Reviews (6,388)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (545) credit card (348) holiday inn (56) hotel room (139) booking experience (25) booking process (39) use site (16)
Thumbnail of user keishar2
Virginia
1 review
5 helpful votes
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April 21st, 2014

1. They the site is no help/good (filters) you have to call in
2. They still have no info on rooms
3. Double charge my credit card
4. I was told it looks like that one of the charges will fall off... both charges posted
5. Call back to inform them that both charges posted REP act like something was wrong with phone and it hung up... I called back and they are still saying that one of them was cancelled like I can't see that both of them posted then the REP said the money will be back in my account in 30 days...

Thumbnail of user judyg240
Minnesota
1 review
6 helpful votes
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January 13th, 2020

GetARoom should provide the ACTUAL amount that will be charged to your credit card when booking. I paid more here than I would've on other sites, but chose this site because of its (dishonest) lower price. GetARoom advertised the price I could have gotten directly from the hotel and then they added almost a 50% fee on top of that. After weeks of back & forth and a negative review here, I received an $85 credit. Ask for and keep your hotel receipt.

Thumbnail of user socialm4
Social M. – Getaroom Rep

Judy, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.

Thumbnail of user louises71
Washington
1 review
0 helpful votes
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January 26th, 2018
Verified purchase

Was searching for a hotel near the colosseum that I had stayed in and fell in love with another but could not book it online. I called and resolved the problem with a super customer service rep I believe his name was Gabriel?
We also solved another problem and service was 5 stars. Thank you. Looking forward to my trip in June.

Thumbnail of user megs38
Colorado
1 review
0 helpful votes
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February 6th, 2018
Verified purchase

Generally when you reserve a hotel you dont get charged until you check out, and if it says fully refundable, its fully refundable. This site charges your CC right away and if you need a refund, their ridiculous fees arent included in that equation. If I had known this, I would not have booked through them. This info was not mentioned at the forefront in any obvious way. More transparency needs to happen.

Thumbnail of user zildasb
Canada
1 review
0 helpful votes
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January 4th, 2018
Verified purchase

Pleasant but felt rushed to book on the spot. Send email to get confirmation whether or not this reservation includes breakfast and shuttle without extra fees. Still have not receive a email back to confirm this booking.

Thumbnail of user craigg59
Philippines
2 reviews
4 helpful votes
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December 23rd, 2017
Verified purchase

Received a room that was less than what I booked. My only compensation was a refund of taxes paid...

Update: customer service contacted me and made me whole for this transaction. I have updated my review accordingly.

* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user michellel409
Arizona
2 reviews
1 helpful vote
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December 21st, 2018
Verified purchase

My husband and I literally just came back from Cabo this week. We stayed at the Holiday Inn Resort all inclusive which was 'ok' but we were trying to save money. We only stayed for 2 nights. So in that case you get what you pay for. We're going back for a wedding in Feb. And found the Absolutely Gorgeous resort Playa Grande for 2 extra nights (4) for only $40 more using getaroom! I work for a Major Airline and even my employee discount couldn't compete! Getaroom will always be my go to when looking for a great easy-to-use deal!

Thumbnail of user unsatisfiedc35
Arizona
1 review
2 helpful votes
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February 29th, 2020
Verified purchase

I wasted days trying to book a room on this website. Not only did not one of my attempts to book go through at the end, but each time I tried it still sent a pending charge to my credit card company who in turn locked my credit card. After I contacted my credit card company, I called the number instead trying to book the hotel and spent 45 minutes on the phone picking one room after another with the same results. Total frustration. Don't waste your time!

* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user karenb355
Karen B. – Getaroom Rep

We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.

Thumbnail of user kenr191
Nevada
1 review
0 helpful votes
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February 9th, 2020
Verified purchase

I asked to change an existing room arrangement to accommodate an additional family member guest, but was not allowed to do so. I think that's poor service and doubt I will ever use "Getaroom" in the future!

* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user socialm4
Social M. – Getaroom Rep

Ken, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.

Thumbnail of user joanner122
GB
1 review
0 helpful votes
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March 27th, 2020

I was very disappointed when we put in the search 2 adults 2 nights in York which came up with a hotel advertised at £138! Even if that was per night that would only have been £276! I was charged £418:81 I rang up to be told there was nothing they could do as it was tax's I was not aware of this and feel cheated, that's £142:81 tax that's even more than it was advertised at! What adds salt to the wounds is that breakfast wasn't even included in this price, I will never use this company again

Thumbnail of user socialm4
Social M. – Getaroom Rep

Joanne, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.

Thumbnail of user carriem147
Carrie M. – Getaroom Rep

Joanne, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do see that your refund has been processed. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely, Getaroom

Thumbnail of user briant88
Florida
1 review
0 helpful votes
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July 19th, 2016

Booked a room in Fort Lauderdale 7/15-7/19 a month and a half previously. Getaroom.com charged me $392 through Kyak. I check out today and see on the receipt from Hampton inn that they only charged $330 for the stay when I asked the desk clerk about the difference she said it would be refunded to the third party who made the reservation and they should credit it back to me. I called getaroom.com and they were like no it was higher when you booked and we can't help that it is lower now. I asked about a credit and she said that there would be none as they had to pay the $392 but Hampton inn says it will go back to them. So shame on Kayak for even using a rip off company such as this I'm basically out $60!

Thumbnail of user suzannea9
Colorado
1 review
5 helpful votes
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August 6th, 2015

Thought I was calling Hotel directly but my Iphone connected me with this co. Worst experience ever. Booked a Hotel for 4 nites for 479.00. When got the reservation it was only 3 nites and 130.00 fees. Called these people said would investigate because all calls are recorded and after 5 days called them back ask for supervisor and said they would get back to me./ I called my credit card company to have them submit their charges for fraud. Also when talking to customer service they hung up on me 4 times.

Thumbnail of user summert49
South Carolina
1 review
0 helpful votes
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May 25th, 2022
Verified purchase

An error was made in booking and when I called to fix the error, I was put one hold for at least 30 minutes each time (four separate calls), denied the chance to speak to a supervisor, requested a call back from the supervisor (which never happened), and could not get the issue resolved. Because the error in booking was for April instead of June, the cancellation policy forced me to pay the full cost of the room. The entire fee of the room was not fully disclosed and resulted in over $200 more than I was expecting due to taxes and fees. Common sense, customer service and a supervisor's override could have easily fixed the situation. Instead I did not get the hotel reservations I wanted, paid $900 for a hotel room that I never got to stay in, and have nothing good to say about my experience.

Thumbnail of user socialm4
Social M. – Getaroom Rep

Summer, Please know that we do take our customers' reviews very seriously. In follow-up, after unsuccessful attempts to reach you to work toward a favorable resolution, we will note this case as closed due to no reply from customer. If you change your mind and wish for assistance, please reply to the separate email sent to you directly. Thank you.

Sincerely,
Getaroom

Thumbnail of user johnm1114
GB
1 review
0 helpful votes
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July 21st, 2017
Verified purchase

I recently booked a room with GetARoom through Trip Advisor. The booking process was easy and went without a hitch, as you would expect and I paid in full. Unfortunately, I had to cancel my booking, and that was where this company excelled. One phone call was all it took. My booking was cancelled and my payment was refunded immediately and was back in my account within 3 days. We'll done GetARoom!

Thumbnail of user shellyc72
California
1 review
1 helpful vote
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March 24th, 2019

This company is a scam! Do not use them! Unknown to me, I was redirected from my original booking site. My $600 total booking charge for three nights at a hotel in Northern California, turned into $821 on my final bill. Non-refundable, no cancellation. I was charged more than 35% of my bill as a service charge. This site took me for $221. It is a total rip-off. Stay away from them.

* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user davidb4660
California
1 review
0 helpful votes
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August 21st, 2020

Wife booked a hotel, was quoted $85/night. NO indication that these leeches were going to tack on a bogus $50 "taxes and fees" charge. When contacted, they said "you booked it" and refused to do anything reasonable. Yeah, that's a nice "markup" for basically doing NOTHING. From their reviews this is one company NEVER to do business with. I've booked with major sites many times, no "surprises". Never heard of these jokers, you do biz with them at your risk apparently. Confirmed with hotel that $85 rate is their regular rate... GetARoom refuses to refund the scam charges. AVOID THIS SITE!

* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user karenb355
Karen B. – Getaroom Rep

David,

On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for updating your Star rating of your service experience on the Sitejabber site to reflect your satisfaction with your positive resolution. Thank you.

Sincerely,
Getaroom

Thumbnail of user kristenw107
Kristen W. – Getaroom Rep

David,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that your refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.

Sincerely,
Getaroom

Thumbnail of user michaeld1416
New Jersey
1 review
1 helpful vote
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October 29th, 2019

2 things...
1. Embarrassingly I was fooled... I did not realize I was booking through a third party until too late...
2. Also embarrassing I booked the wrong Doubletree hotel in Tulsa... wanted to switch hotels 8 miles apart. Was told by get a room customer service agent this was non refundable and no changes would be allowed. I called each hotel myself, and was told it would be no issue to change if the getaroom agent would call and request the change. I called getaroom back and got the same unhelpful response.
I guess I have been lucky in life so far - this was by far the worst experience I have ever had with a service provider ever...

* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jeffreyh460
Massachusetts
1 review
0 helpful votes
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April 1st, 2020

We booked a room at the Scandic Front Hotel in Copenhagen, Denmark for three nights, August 22 - 25th, 2019. Having never been to Copenhagen nor having any familiarity with the hotel, we opted for the Free Cancellation rate, which was more expensive than the standard rate. We spent one night in the hotel. We were not happy with the room as there was a loud party going on across the street. The next morning the front desk agent accepted our check out no problem and said the booking agent would handle the refund. While it took longer than I hoped, GetARoom did refund our money for the unused nights. In the end I was satisfied with the outcome. I thank the organization for their attention to our situation.

* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user socialm4
Social M. – Getaroom Rep

Jeffrey,
Thank you for your patience while this issue was worked on. Great news-Your refund has been set up! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,

Thumbnail of user dennisl242
Ohio
1 review
0 helpful votes
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April 16th, 2020

It is quite a shame getaroom.com is not giving refunds due to COVID-19 cancellations. Based on my employer mandates of no travel for official or personal purposes, I had to cancel. Shame on you. I will be sharing my opinion.

I heard back from customer service and they are refunding my money for the room. Bravo! Glad you folks responded this way. Thank you.

Thumbnail of user karenb355
Karen B. – Getaroom Rep

Dennis, Great news-Your refund has been set up! We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.

Sincerely,
Getaroom

Thumbnail of user mattd222
GB
1 review
0 helpful votes
  • Send Message
October 23rd, 2019

This company is very misleading and borderline crooks. They show prices that are lower than most other sites and during the booking process all you see is the price you believe you are paying. It was only when I got the confirmation email that I noticed they add taxes onto it which now made the room more expensive than most other sites. I realised the pay button shows on the website and the taxes explanation is after the pay button so unless you scroll past the pay button to the bottom of the page you naturally miss the extra charges section. Very sneaky and dishonest and I hope people realise and dont make the same mistake again. When I emailed them they stated that they make the additional charges very clear but judging by the amount of 1 star reviews you can see this is not the case. I was given a small discount but this still made the total price of the room more expensive than going direct to the hotel.

Thumbnail of user karenb355
Karen B. – Getaroom Rep

Hi Matt,
Great News! Our Service team has reviewed your case and have set up a refund for you. They have emailed and called you with the positive resolution. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for updating your star rating of your customer service experience on this Sitejabber site to reflect your satisfaction with your refund. Thank you.

Sincerely,
Getaroom

Thumbnail of user olivial91
Canada
1 review
0 helpful votes
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October 19th, 2019

I had a problem with my booking online because of the website company which is out of their hands just a technology glitch. The customer care team still were able to fix my problem and credit me back. I received excellent customer service while dealing with the customer care team.

Thumbnail of user karenb355
Karen B. – Getaroom Rep

Olivia, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Trustpilot review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.

Thumbnail of user rippedo41
New York
1 review
0 helpful votes
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July 11th, 2023

I wonder why the other review sites rate this lousy business very, very, poorly. Yet, This review site mostly has positive reviews. Maybe this site is in cahoots with these criminals? They stole $800 of my money. I called their customer "service" rep to cancel and get a refund, and was promised a refund in 3-5 days. Then, nothing showed up as a refund. So I contacted them and they told me "too bad, we have your money!". So I contacted my credit card company to dispute the charge. Get a Jail Cell told my credit card company that I wasn't entitled to a refund, even though their VERY OWN EMPLOYEE promised me one. So, beware of this scam company! They lie, cheat, and steal.

Tip for consumers:
I will be suing them in civil court.

Products used:
None, they are crooks.

Thumbnail of user socialm4
Social M. – Getaroom Rep

We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.

Thank you,
Getaroom

Thumbnail of user deank34
Washington
1 review
0 helpful votes
  • Send Message
May 2nd, 2018
Verified purchase

To their credit, there is a voice on the other end of the phone, but they are not empowered to make any requests on behalf of the customer they just told me to wait a couple of days then call the property to ask for adjoining rooms. They have great pricing, so hope this reservation works out.

Thumbnail of user caylap
Cayla P. – Getaroom Rep

Thank you for your feedback! We are thrilled that you have had a quality customer experience using Getaroom! Our team is always available to chat should you need any assistance with future bookings or reservations.

Have a great trip,

Getaroom

Thumbnail of user dlb
Texas
1 review
6 helpful votes
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September 10th, 2013

Waste of time... I used this site to save less than $10 and it cost me over an hour of phone time with useless customer service.

This is a division of Expedia except they use foreign operators that are not helpful. (I say Expedia... since I got transfered to Expedia when I asked for help).

They booked me in a smoking room but I reserved a non smoking room. The hotel got the reservation in a fax from "GAR" but could not accept it as they had no smoking rooms. Hotel called me... I called GAR and they told me they would take care of it but after many calls and promises... they never delivered.

The best they could do for all the wasted time was a $5 discount. SAD...

Thumbnail of user davidf119
Texas
3 reviews
18 helpful votes
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June 24th, 2015

They have the worst customer service. I travel for work, and the opportunity existed to use them quite a bit. I had to make a small change (not cancel, but change) and they were dreadful. I will NEVER use them again. They even have a customer service number, where after hitting all the responses to get to a person, the recording says "please go to our website" and hangs up on you. Are you kidding me?!?

THEN, when I go to the website and type in the confirmation number from the email they sent me, the error message stated "confirmation number not found". You really can't make this stuff up. This one tops the list as the worst so far (I say "so far" because I am sure there is another more inept site coming down the pike)

I am done using third-party, third-rate sites like this. They are everywhere and far better to just use the hotel website and pay the difference. The piece of mind is worth the price.

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Thumbnail of user karenb355
Karen B.
Typically responds within 11 days

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