Getaroom

GetARoom should provide the ACTUAL amount that will be charged to your credit card when booking. I paid more here than I would've on other sites, but chose this site because of its (dishonest) lower price. GetARoom advertised the price I could have gotten directly from the hotel and then they added almost a 50% fee on top of that. After weeks of back & forth and a negative review here, I received an $85 credit. Ask for and keep your hotel receipt.

Was searching for a hotel near the colosseum that I had stayed in and fell in love with another but could not book it online. I called and resolved the problem with a super customer service rep I believe his name was Gabriel?
We also solved another problem and service was 5 stars. Thank you. Looking forward to my trip in June.

Generally when you reserve a hotel you dont get charged until you check out, and if it says fully refundable, its fully refundable. This site charges your CC right away and if you need a refund, their ridiculous fees arent included in that equation. If I had known this, I would not have booked through them. This info was not mentioned at the forefront in any obvious way. More transparency needs to happen.

Pleasant but felt rushed to book on the spot. Send email to get confirmation whether or not this reservation includes breakfast and shuttle without extra fees. Still have not receive a email back to confirm this booking.

Received a room that was less than what I booked. My only compensation was a refund of taxes paid...

Update: customer service contacted me and made me whole for this transaction. I have updated my review accordingly.

My husband and I literally just came back from Cabo this week. We stayed at the Holiday Inn Resort all inclusive which was 'ok' but we were trying to save money. We only stayed for 2 nights. So in that case you get what you pay for. We're going back for a wedding in Feb. And found the Absolutely Gorgeous resort Playa Grande for 2 extra nights (4) for only $40 more using getaroom! I work for a Major Airline and even my employee discount couldn't compete! Getaroom will always be my go to when looking for a great easy-to-use deal!

I wasted days trying to book a room on this website. Not only did not one of my attempts to book go through at the end, but each time I tried it still sent a pending charge to my credit card company who in turn locked my credit card. After I contacted my credit card company, I called the number instead trying to book the hotel and spent 45 minutes on the phone picking one room after another with the same results. Total frustration. Don't waste your time!

I asked to change an existing room arrangement to accommodate an additional family member guest, but was not allowed to do so. I think that's poor service and doubt I will ever use "Getaroom" in the future!

I was very disappointed when we put in the search 2 adults 2 nights in York which came up with a hotel advertised at £138! Even if that was per night that would only have been £276! I was charged £418:81 I rang up to be told there was nothing they could do as it was tax's I was not aware of this and feel cheated, that's £142:81 tax that's even more than it was advertised at! What adds salt to the wounds is that breakfast wasn't even included in this price, I will never use this company again

Booked a room in Fort Lauderdale 7/15-7/19 a month and a half previously. Getaroom.com charged me $392 through Kyak. I check out today and see on the receipt from Hampton inn that they only charged $330 for the stay when I asked the desk clerk about the difference she said it would be refunded to the third party who made the reservation and they should credit it back to me. I called getaroom.com and they were like no it was higher when you booked and we can't help that it is lower now. I asked about a credit and she said that there would be none as they had to pay the $392 but Hampton inn says it will go back to them. So shame on Kayak for even using a rip off company such as this I'm basically out $60!

Thought I was calling Hotel directly but my Iphone connected me with this co. Worst experience ever. Booked a Hotel for 4 nites for 479.00. When got the reservation it was only 3 nites and 130.00 fees. Called these people said would investigate because all calls are recorded and after 5 days called them back ask for supervisor and said they would get back to me./ I called my credit card company to have them submit their charges for fraud. Also when talking to customer service they hung up on me 4 times.

An error was made in booking and when I called to fix the error, I was put one hold for at least 30 minutes each time (four separate calls), denied the chance to speak to a supervisor, requested a call back from the supervisor (which never happened), and could not get the issue resolved. Because the error in booking was for April instead of June, the cancellation policy forced me to pay the full cost of the room. The entire fee of the room was not fully disclosed and resulted in over $200 more than I was expecting due to taxes and fees. Common sense, customer service and a supervisor's override could have easily fixed the situation. Instead I did not get the hotel reservations I wanted, paid $900 for a hotel room that I never got to stay in, and have nothing good to say about my experience.

Wife booked a hotel, was quoted $85/night. NO indication that these leeches were going to tack on a bogus $50 "taxes and fees" charge. When contacted, they said "you booked it" and refused to do anything reasonable. Yeah, that's a nice "markup" for basically doing NOTHING. From their reviews this is one company NEVER to do business with. I've booked with major sites many times, no "surprises". Never heard of these jokers, you do biz with them at your risk apparently. Confirmed with hotel that $85 rate is their regular rate... GetARoom refuses to refund the scam charges. AVOID THIS SITE!

I recently booked a room with GetARoom through Trip Advisor. The booking process was easy and went without a hitch, as you would expect and I paid in full. Unfortunately, I had to cancel my booking, and that was where this company excelled. One phone call was all it took. My booking was cancelled and my payment was refunded immediately and was back in my account within 3 days. We'll done GetARoom!

This company is a scam! Do not use them! Unknown to me, I was redirected from my original booking site. My $600 total booking charge for three nights at a hotel in Northern California, turned into $821 on my final bill. Non-refundable, no cancellation. I was charged more than 35% of my bill as a service charge. This site took me for $221. It is a total rip-off. Stay away from them.

2 things...
1. Embarrassingly I was fooled... I did not realize I was booking through a third party until too late...
2. Also embarrassing I booked the wrong Doubletree hotel in Tulsa... wanted to switch hotels 8 miles apart. Was told by get a room customer service agent this was non refundable and no changes would be allowed. I called each hotel myself, and was told it would be no issue to change if the getaroom agent would call and request the change. I called getaroom back and got the same unhelpful response.
I guess I have been lucky in life so far - this was by far the worst experience I have ever had with a service provider ever...

We booked a room at the Scandic Front Hotel in Copenhagen, Denmark for three nights, August 22 - 25th, 2019. Having never been to Copenhagen nor having any familiarity with the hotel, we opted for the Free Cancellation rate, which was more expensive than the standard rate. We spent one night in the hotel. We were not happy with the room as there was a loud party going on across the street. The next morning the front desk agent accepted our check out no problem and said the booking agent would handle the refund. While it took longer than I hoped, GetARoom did refund our money for the unused nights. In the end I was satisfied with the outcome. I thank the organization for their attention to our situation.

It is quite a shame getaroom.com is not giving refunds due to COVID-19 cancellations. Based on my employer mandates of no travel for official or personal purposes, I had to cancel. Shame on you. I will be sharing my opinion.

I heard back from customer service and they are refunding my money for the room. Bravo! Glad you folks responded this way. Thank you.

This company is very misleading and borderline crooks. They show prices that are lower than most other sites and during the booking process all you see is the price you believe you are paying. It was only when I got the confirmation email that I noticed they add taxes onto it which now made the room more expensive than most other sites. I realised the pay button shows on the website and the taxes explanation is after the pay button so unless you scroll past the pay button to the bottom of the page you naturally miss the extra charges section. Very sneaky and dishonest and I hope people realise and dont make the same mistake again. When I emailed them they stated that they make the additional charges very clear but judging by the amount of 1 star reviews you can see this is not the case. I was given a small discount but this still made the total price of the room more expensive than going direct to the hotel.

I had a problem with my booking online because of the website company which is out of their hands just a technology glitch. The customer care team still were able to fix my problem and credit me back. I received excellent customer service while dealing with the customer care team.

I wonder why the other review sites rate this lousy business very, very, poorly. Yet, This review site mostly has positive reviews. Maybe this site is in cahoots with these criminals? They stole $800 of my money. I called their customer "service" rep to cancel and get a refund, and was promised a refund in 3-5 days. Then, nothing showed up as a refund. So I contacted them and they told me "too bad, we have your money!". So I contacted my credit card company to dispute the charge. Get a Jail Cell told my credit card company that I wasn't entitled to a refund, even though their VERY OWN EMPLOYEE promised me one. So, beware of this scam company! They lie, cheat, and steal.

To their credit, there is a voice on the other end of the phone, but they are not empowered to make any requests on behalf of the customer they just told me to wait a couple of days then call the property to ask for adjoining rooms. They have great pricing, so hope this reservation works out.

Waste of time... I used this site to save less than $10 and it cost me over an hour of phone time with useless customer service.

This is a division of Expedia except they use foreign operators that are not helpful. (I say Expedia... since I got transfered to Expedia when I asked for help).

They booked me in a smoking room but I reserved a non smoking room. The hotel got the reservation in a fax from "GAR" but could not accept it as they had no smoking rooms. Hotel called me... I called GAR and they told me they would take care of it but after many calls and promises... they never delivered.

The best they could do for all the wasted time was a $5 discount. SAD...