Getaroom

getaroom.com is the absolute WORST!
I have spent HOURS on the phone with them because the first hotel I booked was apparently sold out, so they relocated me. Then thank god I noticed they never sent me a new email confirmation (when they said they would), cause when I called, they told me the second room they put me in was sold out as well! They never called me to tell me that either! Customer service is horrible! Very condescending, and unapologetic. What a nightmare! Then when they were relocating me for the second time, all the hotels they were giving me were garbage! Nothing like the original hotel I booked. Save your time and stress and book with a reputable agency.

We would like to give a big, humble thanks to Delando. We had made a big error ( booked 8 nights instead of 1) From the start he listened to what we had to say and was empathetic and helped us sort it out. We were really in a panic but he assured us he could help and he did. His customer service skills was absolutely brilliant, which we feel can sometimes be lacking in some companies. We will definitely be booking with you in the future and will also share our experience to our friends and family. Thank you Delando xxx

Delando was fantastic and an asset to your company!!

Like so many others, I thought I was booking directly with the hotel. They booked my room, got my credit card number, and then said there would be an additional $47 service charge for booking. I said this was unacceptable, they said "sorry it's non refundable" and hung up! I called back twice, and they said they would issue a refund. They did not. I called my credit card company, and they said they contacted the merchant who admitted that a full refund would be coming in 30 days. Yet another lie. Finally filed a dispute with my credit card company who issued me a refund and is in the hassle with them, but Capital One has deep pockets and better lawyers so I hope they get what's coming to them. What a scam!

We booked a hotel in London but as we didn't receive a confirmation email we rang back to check all was ok, three times we were cut off. Eventually we spoke to a chap who told us we had booked a hotel in Sussex? No one was able to change the booking, we were cut off again. We called back and the lady was so rude, unhelpful and unable to listen to our problems with out butting in every two seconds. We didn't realise we were talking to a company in America so who knows what this has cost? We are now on the phone to the bank trying to get our money back! Its not looking likely. Two hours of my life I wont get back and £341.80 down the drain!

I wanted to book a hotel in Belize that I found on TripAdvisor. It was a sponsored link. TripAdvisor routed me to GetARoom to book it. The advertised cost was $348 per night. I received an email from my Credit Card company indicating the charge had gone through. GetARoom then took my rooms away and raised the price to $411 per night. I called GetARoom and was told there was no availability at the $348 price. I called the hotel directly, and got a rate less than $348. There was lots of availability. Clearly, once GetARoom had me on the hook, they switched me to a higher rate. For 2 rooms for 4 nights, this would have increased my costs greatly. This was downright fraud.

I have used GAR twice. Both times I received everything promised. The last time the hotel was not available, so I was moved to a hotel close to the other, and this was an upgrade. I was very satisfied with GAR's agents. They were knowledgeable and when I asked a question that was not in files, she put me on hold and called the hotel to get my question answered. I did call the hotel both times to confirm my reservation. Both times I was booked into exactly what I had asked for. I was very satisfied with GAR and will us them in the future. I do think it prudent to follow up with a phone call on your own, to the hotel, to verify everything is OK before you leave.

Was talked in circles by rep that I couldn't understand. Bottom line I paid way more than I should on a " guaranteed" lowest price rate which was far from it and no satisfaction through the MGMT/claim escalation. Never again

I was on Trip advisor looking for a room in Port Clinton Oh. Some how gets room site jumped in and gave me a room. Once I completed sale found out it was the wrong date I immediately canceled not even a full minute went by. I was still charged for the room and getaroom would not refund. I had to put in a dispute through my credit card company. This is a scam if your smart you will not deal with them!

First of all the elevators didn t work and they was sendind the guests across a fake wall to get the maid elevator. It happens, ok
Then the card key was not working then back to the lobby considering the first point...
The bathroom is sad and basic. The floor suffered some water disaster. No iron table...
The bed is good and the shower powerful and fast to heat
Very noisy. You hear everyone in the corridor.
Definitely not a Hampton inn...

Found the cheapest rate online for a one night stay in a hotel near my condo. About a week later I found the same offer for about $15 less on getaroom.com. I called the number and was able to cancel my previous reservation without penalty and re-book at the lower rate. This might not work the closer to your reservation. They had a clearly stated no refund for cancellations within 72 hours of reservation. Overall a good experience.

Sounds great at first, call and make reservations for a good price- but God help you if you have to change the reservation, they won't make changes even a month in advance. I wanted to shorten my stay by one day and no help at all! I had to call the hotel myself and after over an hour final made the corrections, which get a room still can't reflect on their website! I spoke to Davia and asked for a supervisor to call me back, first Davia told me there was no supervisor and no supervisor ever called me back. This site is a joke DO NOT USE! These are very important reservations for basic training graduation at West Point, I was counting on this site to be able to provide reservations with the ability to modify (weeks before the event.)

Like headaches? Book with Getaroom. Wanted to change my reservation by one day, not asking for a refund and they wanted to charge me $122! Um, no, I never agreed to that. I asked to speak to a manager. Ok, after 10 minutes on hold, they say they'll waive the fee. Oh, how nice of you. Can you change my reservation then? Sure. So, they change it and give me the same confirmation number from my original booking. What? Shouldn't it be a different number now? Can you email that me? Sure, I'll send it now, but it might take 3 hours to get there. I needed peace of mind so I had to call the hotel directly to make sure the changes actually happened. They sent me the email confirmation, with new numbers, by the way. That was 1 hour of my day. Gone. I'll never get that back.

After being disappointed with the service that I had originally received, customer service reached out and helped resolve the issue and took care of the matters at hand. Thank you for the good customer service.

My husband and I booked our hotel to Bermuda through getaroom.com. There had been a mistake in booking and they had us checking out a day early. When I had called customer service they were extremely unhelpful. I had been passed around from department to department. After explaining to a customer service representative for the 4th time that there had been a mistake and we would like to stay for one more night for the same rate; I was hung up on. Finally calling back again and getting through to a supervisor named Josephine she had explained to me that I can only have the room for one more night for triple the price I was already paying. Even our hotel agreed to honor the price I was originally paying if a representative from getaroom.com would confirm that. However Josephine the supervisor refused. I'm extremely unsatisfied with getaroom.com. I would not recommend anyone book through them.

I had an very good experience with this reservation. I usually book directly with the hotel but took a chance. I was very nervous since I never heard of this online company before. Everything went very well though. I had to change my dates and I was required to cancel and re-book, but the refund came through right away, I was able to get the same rate. I was so nervous that I checked with the hotel to make sure I had a reservation adn they gave me the option of a higher floor. Then when I checked in they upgraded me to ocean view! I've always heard these types of bookings get the worst rooms. Not for me. The main problem is that neither this booking web site, nor even the hotels web site alerted me to how much was closed due to remodeling. And how much construction was going on. A whole wing with a pool and restaurant is closed and the food options are limited. There are also ongoing elevator problems. Not good at Christmas time.

Get a Room has a cute little charge they call a recovery fee. You don't really notice it until you've booked the hotel, made your credit card entry, and received a confirmation. THEN you see it! I thought I was booking through Trivago but apparently they utilize Get a Room.

The URL shows up on top in Bing as if it is the hotel's own site. Then you land on a page titled Guest Reservations. It's all slick and looks genuine, but I was too much in a hurry to compare and look closely at their outrageous fees. Now I feel bad about myself and hope the hotel is not going to treat me funny for being accosted by GetARoom. This is exactly what it feels like being molested. I also blame the search engine for accepting business from scammers like GetARoom.

Booked for around $160 and when I confirmed my purchase 5 minutes later, the price changed to $188. Felt like this was bait and switch. Since I was booking through my company card, I went ahead with the purchase, but I will definitely not come back to use this site.

We booked a hotel, and 15 minutes later when we arrived, we were literally greeted by a guy doing a drug deal in the lobby and a prostitute propositioning people. The hotel lobby was made out of old plywood, and the guy at the front "desk" was using his personal laptop to try checking us in. After that failed for a few minutes we asked if we could just cancel the booking, since he had a long line of freaky people waiting. He said no problem, the website would refund us.

Called them immediately after leaving the hotel, and they said that because I didn't get the guys name and title, they would charge me a $295 dollar cancelation fee. It has been less than 30 minutes since I booked!

Be very wary of this company. They shift blame to the hotel, which shifts blame to them, but at the end of the day, the getaroom scam is they charged the card, and refuse to provide any support or refunds.

I accidentally booked through get a room via the phone thinking I was booking through the hotel directly. I was charger $400 for a $180 room. When I called to have this issue resolved I was out on the phone with someone who was not a native English speak, therefore the communication was very poor! After asking for a supervisor several time the man told me to "watch my language or he will hang up"? And continued to refuse transferring me to a supervisor. After having my card charged for over $200 more than the valise of the room I had to go to my bank and disputed the charge since get a room decided "there was nothing they can do". This is an absolutely horrible website and you must beware even when calling the hotel directly because I was actually transferred to them when I thought I was calling the hotel. I don't understand how they are still in business!

I think you are better if you can to book at the hotel all else equal. If you book with them, be careful what you commit to with your booking and also check what the service charges are. I have to say though they did resolve the issue eventually, but it took quite a few calls. That is why I give 3 stars. Thanks for that.

Really I cant believe that a company would refuse to refund a booking for a room during a national health crisis. The event we were going to attend was canceled due to the rising cases of the new virus that is sweeping our nation and this company is the biggest group of RIP offs that ever hit and will not refund my. Money. How dare you use a time of crisis to line your pockets. I will make sure that no I know ever uses your company and exactly how you take advantage of a world. Crisis to line your pockets.

We booked a room for travel lodge, unwittingly through get a room, and found the added price too much. We then phoned round 3 different companies and found we couldn't cancel, with the blame passed around. However, after posting a negative review here, get a room got back to us and we've been told the booking is cancelled and are awaiting a full refund. All this within 48 hours.