Getaroom

I was able to get all my needs met but took several transfers to finish. I also had a bit of issue with figuring out exactly what was being said a couple of times - some due to not knowing how to pronounce the name of the city so I recognized what was being talked about. But all ended up completed as my needs were met.

To start with, for my original reservation I only ended up using GetARoom through deceptive advertising... I Googled the resort name and thought I was dealing with them directly. Then when Covid-19 messed up our plans, it's been nothing but a headache dealing with their customer service. Even though I've confirmed my email address, I've never received any email confirmation of my transactions. When they changed my reservation to further out to September they made me charge the room for the new reservation and said they'd refund the charges for my earlier reservation. The new charges went through, but I've yet to see a refund for the original reservation. I would never recommend this site to anyone

Arrived to check in and my reservation that was paid for in full days before my trip were not available the hotel workers re sold the three rooms I had booked. Left my family and kids with no room to stay had to waste 3 hours to find a room for the night.

I called to book 2 rooms with double beds at the last minute as I was arriving at the train station. I thought I was calling the hotel directly, but I got connected to these scammers. The man said that they had 2 rooms with double beds and took my credit card info and he said "actually, we only have one room with a double bed, so the other one will be a twin." I told him to cancel it because that isn't what I asked for or paid for. I booked another hotel down the street. They charged me for the two rooms and when I called and filed a complaint they basically said "too bad." AMEX is dealing with it.

I wrote simple questions to Service Center via email. I recieved a reply only after the escalation of not getting any answer. It's odd, no?! By the way, they didn't actually answered about early check in possibility but only provided the hotel contacts. Hm... on one hand it's good to have contacts of the hotel, but on the other hand it's a very simple question and why don't you want to know it?!

Arrived at my hotel, only to be told my PAID IN FULL room was cancelled! I was on the phone with them for more than an hour only to get 4 of my 5 days granted. Had to wait until the 4th night to find out I had a room for our last nights stay!

I received a queen room, when I paid for a king. Contacted getaroom and was told they would reimburse me $100 for what I paid for the king room and all of their garbage, only to be told they'll give me only $50 since I can't prove I paid the hotel extra. WHY would I pay the hotel to upgrade when I paid getaroom for a king suite!

Terrible customer service, terrible company! I can not believe that tripadvisor recommends this horrendous company.

Steer clear! Not worth the aggravation!

On March 28 I was told I would be receiving my refund within 3-5 business days. It is now April 14th and I have not received the refund. I have read many of these reviews and they all say the same thing about this company. I understand it may take longer because of the pandemic but I am also concerned that this is just a scam so that we get tired of waiting and forget about it. I believe that we all need to start filing complaints with the Better Business Bureau.

I booked a 2 night stay in Moscow and when I got to the hotel, they informed me that they had my reservation, however, the hotel did not get paid by Getaroom and that they were not reliable. They would not give me access to my room unless I paid them or if Getaroom called and talk to the hotel manager. The hotel staff said that Getaroom in many occasions have not make payments. I told them that they had taken my money since 2 months ago but they would not listen to me unfortunately. I had to spend time calling Getaroom and because of time difference it was a hassle. I will never make reservations with them ever again.

I had a terrible time cancelling and getting a refund for reservations I had made and payed an extra $50 for to be able to cancel. The number I called was supposed to be GetARoom and the people on the phone said they were GetARoom and said I would get a refund in 24-48 hours. I called 3 times and then turned it over to my credit card company. It took 2 weeks to get a refund. This was critical because the reservations were for several rooms for a group of under-privileged children who were traveling to compete in a sports competition. Today I received a call from GetARoom. They said they had not received calls from me and when they received a call from my credit card company it took at least 5 business days to issue the refund. They have no idea who I had spoken with before. It had sounded like I was reaching a phone room not in the USA.
The correct number for GetARoom.com is *******578. If you ever use this company be sure to use this number.

I accidentally put in the wrong date when I booked a room with getaroom.com. I called within two minutes to cancel and I was told that they could not cancel. Their customer service blamed the hotel for not being able to cancel. The hotel is not able to cancel third party reservations. Getaroom.com are the ones who did the transaction, accepted my money and claim to not be able to cancel. Their call menu has an option for cancellations. When you get to the person who does the cancellations, they claim they can not do the cancellation. A simple mistake with a touch screen costed $71.50.

I dealt with two agents and a customer service representative and all three were very professional and polite. Especially Chris who called me back and gave me an excellent room rate. My one problem is that the two emails of the reservations I made (the two rooms), won't print out for me. Would it be possible to send the two reservations to me in a different form? I would appreciate it very much. Thanks.

After some difficulty with their customer service getaroom was able to make things right for my stay. I was on the phone with them for quite a while, but they were able to refund some charges to ensure a good experience. Thank you.

I want to thank getaroom.com's customer care department, specifically Carrie for handling my situation with a booking at a hotel that didn't turn out the way I wanted it to. They corrected the situation and made everything perfect and I truly appreciate it!

May appear the cheapest when you do a search for a specific hotel/date, but always check prices include the VAT - not an issue for businesses who can reclaim the taxes but in the UK, we are used to consumer prices being quoted as including 20% VAT. There may also be a "service charge" bumping the costs for the privilege of routing your money via the US. Having said that, Getaroom customer services were very responsive when we complained so that brings the rating back up

My rental was listed on several other booking sites. However, I got my booing for $200 cheaper by booking with Getaroom. I pray that this is legit bc my trip isn't until 1 month from now. If this is legit, I highly recommend.

Charges you more than going straight to the hotel to book! Not a good deal at all! Their site makes you think you are booking on the Hilton site, so triple check! Also, when I arrived at the hotel, they had not received my payment from get a room, so I had to pay the hotel again until it was worked out.

The person who took my call had a thick accent, I simply could not understand. I asked to speak directly to the hotel and she would not put me through. I asked three times. She did however get me about 50$ off the advertised price of the room.

The room was relatively inexpensive and had a high rating. It was definitely not the lap of luxury, but was very well cleaned and offered a nice place to rest. The breakfast just that. Coffee, tea and other miscellaneous quick snack type foods. Did not use the pool because I didnt have time. I would definitely stay there again and recommend it to others.

We got a great deal on a hotel through this site, we are excited to get to our vacation date. Hopefully its as great as it seemed :) the process was easy and also had to make a call to customer service and they were very helpful as well.

I called the number on a website that portrayed itself as the Holiday Inn booking site. The person I spoke to, and booked with, also portrayed himself as being with Holiday Inn. Three days before check-in, I needed to change from 2 nights to 1. I was told that my "Free Cancellation" would cost me $182 in penalties. The original booking could not be amended. A "new" reservation for 1 night, along with the penalty would cost the exact same as the 2 nights.
I did end up cancelling and rebooking direct with the hotel. At that point I learned that the 2 bedroom suite was actually 1 bedroom and a pull out sofa bed.
I'll take this up with my credit card company, but I don't expect much.
In the long run, I'm saving about $50 overall and learned something about making hotel reservations. Be very careful who you make reservations with!

Hi there is war in Israel and dangers to be in other countries for Israelis over the world. And get a room lying me that the hotel not refund us while the hotel told me they refund us
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After my sharing here I wil get the refund from get a room it will take 5-7 days

Booked a room in Oregon as I was moving from CA on Nov. 1st.
My car was stolen in CA and It was going to be another full day before I got a rental to make the trip north. I called get a room and explained to them my situation and was immediately told "there's nothing we can do for you since the 48 hour cancellation period had passed" (I had booked the reservation October 22. I asked for a supervisor and was told no one was on duty. My feeling is: they could care LESS about people and more about keeping my money. I would NEVER recommend GAR to anyone! They kept my money without a single care. If I could choose minus 10, it would still be too favorable for their $#*!ty service.

My suggestion is that NO one ever use this site. I booked a room through them on July 11,2016 for 2 nights at Best Western Plus Riverhouse Hotel, was quoted a price of $262.20 and given a confirmation number. When I received my credit card statement I was over charged $100.00. I filed a dispute and was credited my $100.00 only to have it taken out of my account on September 23,2016. This is a very dishonest company BEWARE! Another thing I wish to make a note of is that I was never able to reach anyone in person to discuss this situation and I never received an email with the information they provided to my credit card company.
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