Getaroom

The Hotel was great beautiful right on the water. The rooms were spacious with balconies overlooking the river. The only complaint was when I called to confirm my reservation at the hotel they did not show the rooms in their system so I spent an hour on the phone between customer service at GetARoom and the hotel. It all worked out and my stay was great.

While booking a room directly on the Hilton site, I was redirect to an identical looking site with identical prices. I didn't notice the hijack and entered my card information and confirmed. When I got the receipt, there was a surcharge of $101. Yes the site refunded my money after I contacted the credit card company but a few days later I had to cancel my card because of a fraudulent charge to another site. Did they steal my card information? You decide. And watch out for the hijack and the surcharge. Don't do it.

My complaint is very similar to many made before me. I thought I was on the hotels actual website, not one trying to look like it. There is even a number shown that looks like a UK landline number but is a US number. The tax and service fees are not mentioned at all and are very misleading. Cancellation means you lose the rooms and any money paid - surely this is illegal? At no point during cancellation are you told that you will not get any amount of refund. Is this even legal? Trying to contact anyone is impossible. An automated phone line is of no use whatsoever. I also had the same problem as another customer - the reference number is repeated back to you incorrectly. Is this a premium number and therefore a total scam? This company are appalling, do not use them.

I am positive I booked my room through the Omni Hotel website and went to cancel my Friday reservation today was informed it was booked through getaroom.com and I would have had to cancel before Monday (5 days before) to get a refund. I asked them to please change my reservation to the next day, Saturday, November 23,2019 so I can watch my son play basketball and they will not. They give me a website to write in to and stated no supervisor was able to help me on the phone.

Despite receiving a confirmation email that said I was guaranteed a room, we ended up travelling to Battle Creek to sleep since the GM at this place was crazy and threw us out.

Despite a response from Karen, I am still left with a bad taste in my mouth from this "company." I will never use this service again and I encourage the same from everyone else.

Michael left us with the impression that getaroom.com was going to pay for a room for us so we weren't out on the street. We ended up out on the street. The sales chick would not or could not understand that we couldn't afford another room, kept trying to sell us a better room.

I booked and paid online with this company for hotel room but when we got to the hotel they didn't have a room for us and than said nothing to do with them ring the agent which we tried to do, we couldnt get an answer so emailed them who said we could have money back but would take 5 working days there was no apologies no travel expenses and waited 5 days for return of money. So we traveled 3 hours to hotel and 3 hours back to home as everywhere was booked as it was a bank holiday terrible experience.

This is a horrible company. I thought I was booking with The Kimpton Canary directly but ended up at this third party company. I booked and cancelled within 20 minutes after seeing the added fees of over $260 that they did not disclose. I called getaroom.com and they told me that the other hotel does not allow cancellations. They are liars. The hotels site allowed cancellations until 3 days before the reservation. The getaroom representative, told me that She could offer 10% off the fees which I refused and said I would dispute the charge with my credit card. I am out $659 for the room. I was told nothing can be done. This company is a SCAM! Do not ever book with them! I filed a complaint with the BBB and my credit card company. I demand a refund.

I had booked a room at a place back in March. I was charged over 55% of the room charge for some Tax Recovery Charges & Service Fees. Today, I needed to add another room and checked the pricing. The same charges and fees are now less than 30% of the room charge (same price for the rooms). Back when I made the original reservation, I did not pay attention to the ridiculous fees, but after seeing how they changed so much it makes me question what the heck are these fees for?

Should have checked her before booking with getaroom. What a rip off. Thought I was getting a great deal for south beach hotel but when I checked out the price the hotel had was $70 cheaper than getaroom. Buyer beware!

This is a fraud company. They bill you but without any booking and without any hotel room. They billed my Australian account and I didn't book anything. I don't use that card to book hotels.
Stay away they are frauds

Very easy to follow directions and accessible. Pricing was good, hope the hotel experience will be as good as on line reservations. Hope we really enjoy Helen in Winter and plan to go back in summer time.

When I originally booked I could not understand anything the person was saying because he had a heavy accent. When you book through them they charge you a cancellation fee. When I called to question they are so rude and when I asked for a supervisor they said no. She put me on hold without telling me and I think she wanted me to hang up. When she got back I told her how rude that was and she continued to do it. When I asked her name she said no and then said Reg which is probably a lie. I will never use them again.

As I see many others thought they were on the hotel website and it was actually a third party. They charged me $150 more for the same room I could book on another site. I never book rooms that are non refundable but this one charged me and they are now saying it is nonrefundable. AVOID at all costs!

Your agent that the reservation being considered at SLS Los Vegas was cancellable until Apr. 8 without charge. The confirmation received indicated that the reservation was non-refundable. I made a note when she made the misrepresentation on the phone. When I phoned you another agent said there was nothing she could do except pay me 10% which is your fee to the hotel. Misrepresentations are inexcuseable.

The staff member was kind, courteous, and professional. I was able to book a room within a few minutes and she made sure everything was correct. Very good experience for me and I highly recommend this service.

They booked me a room in a wrong city. Despite me repeating at least 3 times that city I need a Warsaw, Poland. Refused to change booking and refused a refund. If I could give them minus 5 rating, I would.

I thought I was making reservations through TravelAdvisor when it took me to Getaroom's website to make the reservation. No problem in booking the rooms, but I was surprised to find that they charged my credit card immediately! You need to read the fine print. The reservation was made one month prior to our stay, so maybe that's what makes the difference. There was no problem--we called our hotel directly the night before we were to arrive and they gave us confirmation #'s that our two rooms were booked already. I was initially quite upset when I read the reviews, thinking we had lost our money. I am happy I called the hotel which negated the upsetting reviews I had just read. Thank you Getaroom for not letting me down and for making my hotel reservations!

I had no idea when booking it was with a third party. It appeared as though it was the actual hotels website. Our event decided to cancel so I went to cancel our reservation to be told we are out 331.00! No offer of a partial refund or credit for when the event rescheduled. Worst customer service. Got hung up on twice when I requested Politely I may add for a manager. Third call the manager refused to even answer the phone when I want to wait to actually speak to them unless I give the rep my reservation number. The whole reason I don't give it is because I get hung up on

We had to cancel the reservation (two full days in advance) due to family issues and when I tried to call directly, the line kept hanging up. There was no warning that I was going to lose the entire $166 (I called the hotel and I don't think they're getting anything).

I called customer service and asked if they could at least reinstate the room and they said no, they were not able to do that either. I asked for a supervisor repeatedly and was told there was no supervisor available.

The kicker was that the booking clearly stated there was free cancellation and that was an absolute lie.

Do not under any circumstances use getaroom.com for any bookings.

Between being treated the same by bookings.com and now getaroom.com I will never use an online reservation system again and will call all hotels directly to make a reservation. In the end at least I won't be losing any money.

I very much appreciate GetARoom arranging a rebook.
I would give them a 5 star were it not for the many calls and emails it took to make that happen. Getting to the right person - someone who had authority was difficult, and it happened only when i gave a poor review.

Booked a room with this business thinking it was direct to the property; learned the hard way it wasn't. Called to reschedule due to a medical emergency, no help after 2 hours and multiple phone calls. Stay away!

After reading all the very bad reviews left by other for this particular hotel chain, I decided to leave my own. I can only speak for the location that I stayed at as they are independently owned. The room I was given at the location in Athens, Alabama was clean, seemed fairly recently redone, the staff was courteous and I was given a rate that was acceptable for what I received. If I were passing back through and needed a room, I would not have a problem staying there. Again, I can only speak for the place I stayed.

I thought I was booking through the hotel website and instead received my email notification from getaroom.com with my confirmations and $200 in "service charges and fees attached". Thy refuse to refund or price match the actual hotel site they apparently rerouted me from. Filing dispute with my credit card company