Getaroom

Cancelled a reservation 27 hours prior to check in (1 PM day before 4 pm checkin). Small print revealed they charge you for one day if cancelled after 10 AM the previous day. Called getaroom and the property and neither of them would allow a refund. An expensive lesson to understand I will NEVER use them again.

Just looked on my credit card statement. Charged $4,321.39 on 25/27 Feb. Canceled booking, as I needed to rebook with one less day. Then credited $4,184.33 on 12/14 March. So lost NZ$137.96 in the process simply because I needed (because of flights) to stay at hotel Sun-Thu instead of Sun-Fri. So was not refunded the full amount, as promised. Don't really want to spend another hour on the phone, calling from New Zealand.

If you use this service, you better triple check the entire form before you submit it. I will never use this service again. And I highly recommend going through someone else unless you want to throw away your money.

I made a Mistake when trying to book 6 rooms and was unable to cancel and reorder.
I would never recommend this site to anyone nor will i ever use it again, people make mistake and should be punished!

This company is deceptive and fraudulent. Never presented me a confirmation page to check the charges before booking. Instead, my card was charged 50% more for the room than the advertised rate. Wouldn't refund the charges when I called to cancel immediately. Booking was made literally minutes before that but this is what they do. The ol' bait and switch. They are total scammers and should be put out of business for fraud. Lodged a formal complaint with BBB of which there are over 700 complaints!

I had booked two rooms for 4 nights, I was running late and was unable to get the hotel the first day. Upon arrival the second day, I was informed they were sold out. The hotel informed me that did not have my money from the booking agent and therefor was unable to refund anything for the remaining 3 nights, suggesting I call the booking agent. Here, they call me a no-show and are refusing to refund me for any portion of the trip, saying I should have called the hotel to let them know I would be late (though I did, they did not answer the phone). After holding for over an hour, I was able to speak to someone, but after only being called a no show asked to speak with a supervisor and was put on hold for another 20 minutes before I was hung up on. I book hotels very regular, but would sleep on a park bench before I would consider using this company for a room.

I thought I was booking through the hotel directly, but my confirmation showed I had somehow used get a room. I called and confirmed my room in Kansas City, and everything seems to be in order. The correct room is booked, and it shows paid in full. Only the amount I booked for came off my card.

I made this reservation on a website which I thought was Omni Hotel. After getting the confirmation I found I was charged $294.07 for taxes and service fees! I was shocked to see this! This was more than a one night stay. This is false representation of the hotel website. I am a senior citizen (not that it matters) and I feel like I was scammed! I've made several reservations online and this has never happen to me before. You should be ashamed of yourself and your company!

I was not pleased with the experience. I only wanted to change my dates for my stay at the hotel in Munich. I didn't want to cancel. However, I was not given any options. I contacted the hotel directly, and they said they would be willing to help but since it was done through a third party, I had to deal with them. What's the use of going through a third party if they can't even help.

Really bad service. Having booked and paid for hotel in Hawaii I get a message 1 week before travelling they contact me to say they have overbooked hotel and resevervation cancelled. Manage at late notice to find alternative I miles away from friends and location. Would not use again.

I had no problem choosing the hotel room. When I had put in all of my billing info and clicked "confirm" to complete payment, the site simply froze. I tried twice with no luck.
I had to call customer service and to the whole thing over again on the telephone with a representative.

I did not realize I was booking with a third party & it was not revealed by the agent. I would not use this method to book a room. I cancelled the reservation. Very much disappointed & dissatisfied that you've charged my card & tied up my funds. I will not use you ever again.

Get a Room scams the unwary consumer by posting a look alike website to the hotel you wish to book. They then offer a reasonable rate and tack on an outrageous service fee ( approaching 50%)then cannily refuse cancellation siting policy when you realize they have deceived you. They will not disclose or itemize what the service fee is on the phone They pass the actual booking on to Priceline. This complaint board is loaded with customers who have all been deceived in this way. Besides being chagrined at being had by a shady company everyone should lodge complaints to The Texas consumer protection office in order to bring this to a halt.

The usual charge for booking with the hotel was $396.00 They charged me $577.00.
I was in the process of arranging for my wife's funeral so didn't review the reservation.
If anyone books with getaroom beware.

Please do not use this site. I used it and then requested a receipt with a zero balance because this was the only way my employer would reimburse me, they would not send me the receipt only a confirmation receipt showing what I paid. After much begging and pleading with my employer they reimbursed me with the exception of the $200 something dollar tax recovery amount because it was excessive and the hotel would not have charged that amount. Beware! Rip off.

This service is horrible. They lie and over charge. They told me rooms were not available at a certain price for my conference. I later learned that the room were available at a certain price for my group. I was also charged an enormous amount taxes and amenities. I will never use this service again.

I wanted a reservation for 2 nights. I thought I was very clear about that. When the e-mail came about the reservation, just one night was listed. I called back to reserve the other night but it sounded like we'd have 2 separate rooms. My husband called back and I'm hoping that we're clear now.

Just like any other "discount" site, they initially draw you in with a great price when put in the days you are looking for. But when you go book it of course, the room and date you want are now almost twice the price.

Made reservations for one night at Comfort Inn Monterey Peninsula. My credit card was charged $223.00 and some odd cents. I paid that credit card bill. Upon arrival at hotel was told I did not have a reservation and Get a Room had not paid them. I then had to pay 146.00 to stay that night. I paid that credit card bill but quite a mark up on room price. Get a room has not reimbursed me. I will never use their services again and will certainly recommend that others do not use them.

I needed to book a room at a hotel my family was also staying at, but they didn't use the booking site as myself, I got a much better deal for the same room they had - and they paid over 20 dollars more. I wanted to see if they could get me on the same floor as my family - and not only did they arrange for me to be on the same floor - they were able to put my room right next to them. They were very helpful. I was concerned my family's room might get downgraded because they paid more money for their room, but turns out they booked the same exact room type as mine - they just paid more than I did. The agent who helped me was very nice and had it done in a matter of minutes. I was very pleased, because my family booked their room in haste because it was a wake/funeral. I looked for a better deal on mine. Very happy.

This company misrepresented who they were and overcharged me by $400 in hidden fees. I asked to cancel my reservation and was not it was nonrefundable even when the hotel say they would cancel my reservation with no issue.

Save yourself some time and trouble and book through a hotel.

I was contacted and transferred to the relocation specialist, whom assisted me with the issue below. After a couple of conversations they were able to speak to the hotel partners and fix my room issue and resort fees; original deal was honored. I am very happy everything has been resolved.

This was the first time I ever used this website. Everything worked out really well, and I will definitely call them again. I booked two different hotels in Vegas with them. Getaroom later called me to tell me there was a problem with the second one and that they were moving me to a different location. It turned out to be a completely remodeled place which I considered to be an upgrade, and this made me very happy!