Getaroom

Was quoted 224 over the phone when I received credit card statement it was 324, called stated it was taxes and fees, they charged 100 dolllars in taxes and fees and lied about the quote, I asked to speak to a manager put me on hold every time for over a hour. I called back asked the operator if she could playback my conversation since they said it was recorded, no they don't have it, needless to say this is a scam, save your money use any site but this one, I thought it was legitimate since it was on the holiday inn express picture but it's not. Resolved to my satisfaction, Get a room refunded the difference very promptly,

I am editing my original review to share that the issue was resolved in a positive way. I received a call from Getaroom and was able to cancel my reservation and receive a refund. I still recommend that Getaroom communicate in a more transparent way to avoid these situations

I was deceived on Monday by get a room thinking that I was booking directly. I called 30 min after I realized what had happened and since than have spoken to them 4 times and I am still not able to get the cancellation. I have called the hotel and they do not have my reservation. The reply I keep getting is that they have sent an email and are waiting for a response and that the hotel will have my reservation 72 hours before my arrival, which is insane because I am not going to go all the way to Venice and risk not having a room

For starters, I could not understand the woman I made the reservation with on the phone. Her English, and annunciation were horrid. The hotel itself was not bad. I had 2 burnt out light bulbs in my room and there was a light out in the parking lot. The landscaping around the hotel is in seriously bad shape as well.

I google searched Westin and somehow ended up with their number. I asked directly if this was the Westin and/or their preferred status line and the agent said yes and told me to book fast because there were only two rooms left. I did and called back to put my rewards number in when I was informed that this was not in fact the Westin. Upon further investigation, getaroom said they had the best rate when setting me up in a room and it was $180 more than booking direct. They offered to refund 10% and have refused to let me speak to a manager.

I am considering pursuing legal action as they misrepresented themselves and will not provide any manager to talk to to escalate the situation.

Booking through TripAdvisor was very easy and GetARoom had the best price for our hotel room. I ended up having to cancel the reservation and re-book for a different weekend, and Michael (customer service rep) was extremely helpful, polite, and efficient. The process was very easy, and I ended up getting the same price as the original room. Very satisfied!

I'm traveling weekly and never received an email confirmation. As a result of this I accidentally booked myself twice. GETAROOM was charging me one night's stay when I went to cancel with them. I explained I hadn't received email. They didn't care. I called the other website and they cancelled my other reservation at another property no problem. I verified my email address and asked your agent to send another email before I left for my trip. I still never received the email and received no help from get a room.

This is the worst site I have ever used to book anything. When I had gone through the checkout it had said that the final amount was in canadian dollars but when I looked at my Visa bill the company had charged me the rate in USD. I had called the company spoke to 2 different people and a supervisor, all confirming they in fact were an American company and they could not do anything for me. I was livid. Why would a site claiming to charge me in Canadian dollars charge me in USD. The site we looked at had 2 price amounts one in US the other Canadian, obviously why would I pay for a canadian hotel with my canadian dollars in USD when I knew there would be an exchange rate?! By far the worst customer service and the morons on the other end just did not understand where the problem lied. They kept trying to find an excuse to keep their asses off the line. NEVER book with this site.

This company can not be trusted and should be avoided. I am frustrated right now that I have lost trust with any booking companies like this. NEVER will I trust bookings with third party companies because I will end up losing my money and regret having to ever call in the first place. I suggest booking directly to your hotel or asking price match guarantee offers from other hotel but NEVER EVER from a getaroom. This review is based on my current experience, too frustrating to think about.

The hotel does not have my reservation on file and it worries me I will have no wheres to sleep. How do I make sure this goes through? The money came from my account so I would like to know the reservation is in tact thank you

I was very disappointed when I made a reservation and cancelled it within a few moments after making it that I was not going to get a refund. However, working with customer service they understood my position and gave me a full refund. I like the way they continued to communicate with me about the situation till it was resolved.

Your agent did not disclose I was talking with 3rd party. Guaranteed that room was non smoking stating entire Hampton Inn was ns. Not so. Hampton told me. They would not honor your commitment. I expect an additional discount for this medical issue. Contact me. John Deluca.

Our original booking was cancelled, we did not receive a confirmation as the e mail address it was being sent to was incorrect, but the correction was done and we have rebooked but at a higher price, which was not great $184.77 vs $258.38 was very disappointing and this is in US dollars which makes it quite expensive for us, but this was a later date than the original booking, so nothing could be done for us.

First i reserved a room with a double bed i actually chosed that option and paid more for it but getarrom email still shows double or twin making the owner have a reason too say it's is choice, and they try to give us two single beds after an argument with the owner that told me he makes the laws here, he ended up giving us a double bed, then i was in the bed talking to my wife naked when a guy opens the door immediately after knocking catching us naked, pervert pricks, avoid like the plague

I went on line to book at room at a reputable local hotel. I got what I thought was their website and proceeded to make my reservation. The site advertised rooms for $124 per night. I did not receive a confirmation number or a receipt. When I reviewed my credit card history on line I was shocked to see I was charged $181.40. I contacted the hotel about the charges and a receipt this, the hotel manager said the reservation was made through a third party. He then was able to obtain a receipt that showed that I had been charged $52.69 in fees

Tried booking twice via tripadvisor and once through Kayak. Twice received an unexplained error message, and third time received a 'processing, and if you do not get approval email - call us'... till when should I wait before calling? I then called. Press one, press two... most combination led to an announcement - 'call the hotel' and hanging up on me. Finaly I received a representative. He was very polite (hence the extra star), but he couldn't explain the situation, could not verify my previous booking did not hold, and took about 15 minutes of waiting to do so, and then took the exact same order over the phone, at which time it worked. He said that an email should appear with confirmation number within 5 seconds. Well, it did not. So I asked him to provide me with the number over the phone, but he already hung up on me...

Forced to cancel room reservation due to Corona Virus based on news today. Due to 1.5 hour expected wait I went online and cancelled and was assessed a $425 penalty (one nights room)
When i called back to inquire I was hung up on by agent. When I called back (another 1 hour wasted) I was told the previous agents name was unavailable and that the systems were down and I would receive call back within 24 hours. Guess what... Not expecting a call back... Horrible service. Just a scam and reason to always book direct with resort

We paid for a room that said there was breakfast. We got to the hotel and asked them what time breakfast was at. They said there is no breakfast... but the restaurant in front gives 10% off of breakfast for hotel customers. It was a bummer. That's one of the things we always look for in a hotel... breakfast.

Bad service like a company.
The pictures of the hotel weren't real, it was really old, bathrooms bad condition not painted, heat really old, and also they charge me 35 fee you didn't mentioned in your webpage, I call you to cancel or too see option only offer me 5% discount in the next booking

BOGUS & FRAUD website, your money will doom down the drain. They don't know what is customer service, hotel called in front of us to these website people and told not to book any room for their hotel in future. Something with website people take money from customers and don't pay the hotels. When customer arrives at hotel, customer don't get room. Do NOT use this website to book anything.

We booked a 2 night stay and they quoted a good rate for the room and even though they tacked on an extra charge and called lt Tax, they quickly refunded the charge after I enquired about the charge. Thank You GetaRoom.

I needed to modify my booking and they gave myself and my husband the run around. We knew very well they had no intention of assisting us in modifying our hotel booking despite saying they would. They were condescending and in the end, our booking was never modified.

When I called to inquire about the hotel in Chile, Debra was right there for me. She answered my questions capably and when she didn't know the answer she sought to find out by going directly to the hotel source. She was an absolute pleasure to deal with.

We were stuck in Florence without a room I made reservation in February and when I arrived in April the hotel had no reservation for us. It is a 4 Star well known hotel and they had sent getaroom notice of not having a room. However you took our money and kept it. I lead groups to Italy. I will NEVER use you again and I will discourage others to do so.