Getaroom

NEVER AGAIN! My husband made a reservation and was told we would have a two bedroom suite. Not the case. We love the hotel and have stayed there many times. I usually make the reservation by calling directly to the hotel but he made the reservation on line. Not very computer savvy and didn't realize he was not communicating directly with the hotel. We were traveling for a family members funeral. Had to cancel a night after arriving but they wouldn't give us a refund for the one night. When speaking with them, there was not budging. Almost $200 lost! NEVER will we use them again! They charged more than what we could have gotten when speaking directly to the hotel. Husband didn't know. Was just trying to get to family during this stressful time. NEVER! AGAIN! The Tax Recovery Charges & Service Fees were over $200! Ridiculous! STAY AWAY!

This company is Unconscionable and desperate and greedy. Instead of booking directly, their website popped up and I booked with them. Within the hour, I asked to rescind the reservation and they would not. I now have to contact our legal department to dispute. It's the principal. And I would have used them for personal reservations had they been the least bit accommodating.

After I booked a room that was suppose to be $150, my confirmation email said $250. I went to cancel immediately - within 2 minutes, and received a cancellation notice. However, they did not refund my booking cost. I tried to resolve this with customer service and they refused to help me. I then tried to rebook since they already had my money. They refused to rebook me. So I am out of $250 because they held to a reservation for literally 2 minutes. Do not use this service. You will be scammed.
**After submitting this review, I have received a refund.

I was charged double the rate I would have received had I booked directly through the hotel.
The price they quoted on the phone was over $100 LESS than the charge that hit my credit card. Customer service emails do not address the stated concern nor do they provide a phone number for follow-up. I got the phone number off of my credit card statement and itwas one of the worst customer service interactions I've experienced.

I needed to change my reservation from one hotel to another and they were very helpful. However, I needed to tell each person I spoke with to slow down. I could understand them but they all were talking too fast! Must be from NYC. LOL

Go directly to the resort to book your stay. Representatives are not helpful and cannot modify your reservations. Also booking directly will likely be a better deal as the website seems to automatically go to the most expensive options or not even list better deals.

I was calling to change a room that I had already booked and paid for to another person name within our organization. I simply wanted to put a different individual on the room receipt to reprint. This was not handled and never sent to me.

ABSOLUTELY dissatisfied! I wanted to upgrade... YES... UPGRADE and was told because of policy they could only cancel my reservation (losing my payment) and make a new reservation! So they refuse to apply your payment to a better room, total ripoff! I've used other booking sites and never had issues and always had a wonderful experience! Lesson learned... DO NOT make the same mistake! Go to Expedia or Hotwire, they'll never let you down!

The woman I spoke to was trying to be helpful and friendly enough but she had an accent and spoke so fast I could not understand her. I had to repeatedly ask her to slow down and start over. I do not have a hearing deficit or elderly Dementia. My problem was solved in the end but it was difficult.

Had to cancel a booking that said full refund. There was a part refund made and a charge left on my credit card $154.21
Contacted Getaroom support, they made lots of excuses as to why this charge was made but in the long run there is no FULL refund. I booked aCanadian Hotel with Canadian funds but they converted my funds into a foreign currency. When I called the Hotel day's later to check my reservation I was told cannot take bookings at this time as we have not set Rates for 2020?... so that's why I canceled

Paid £130 for a room for 1 night. I arrived at the hotel and they said the hotel is fully booked, as was every other hotel in Swansea. I had to sleep in the back seat of my car. I had an awful night with no sleep!

Called for unpublished rates. And service member seemed to have just woke up from a deep sleep with slurs speech and incorrect read back when verifying what I was looking for. Unsatisfactory because I repeated what I needed 5 times with incorrect read back from service member so I just trying again online.

I booked a hotel for a certain date. When I got o the checkout it changed my dates. I confirmed the hotel and then realized the dates were incorrect. Sitejabber called me and after I explained what happened I was given a refund. Very pleasant customer service.

I booked a hotel in Casablanca. I thought I was contacting
The hotel directly, but it went through Getaroom. No problem. Got the confirmation immediately. Only difference is that the Getaroom confirmation number differs from the hotel #. It would be clearer if they were the same.

So... their reservation method is to hijack a reservation from a searched name that was intended to be directly with the name hotel. Then they add a "tax recovery fee" equal to almost half of the room fee. Then when you find out, the reservation is non-refundable.

New booking site for me - I've used them all because I travel a lot. Getaroom is easy and best of all, it was the only booking site that had the rooms I wanted. It was a last resort for me the first time; going forward it will be my first choice.

I was at this establishment for one evening when I check in at 3 p.m. Sunday I had no face towels no hand towel no bath mat towel I only had one large dry towel the carpet felt so dirty that I could not walk on it without having socks or shoes on my bed had a dip in it on the left side

I have been trying to cancel. There is no reason the company can not cancel a reservation made within a reasonable time especially in the current climate and the hotel will still be able to book the room. I will continue to advocate for a cancellation and a refund.

This is a revision from my initial review. The company called me after hearing of my displeasure from my initial call with them. Apparently the hotel was untruthful with them about my stay but Get A Room resolved everything to my satisfaction. Thank you for the quick resolution of the issues.

Booked a room a a "great price" until I got the confirmation and and discovered all the fees. I tried to cancel immediately and got the runaround. The agent would not let me speak to a supervisor. I would suggest that you do not use these people as there are so many legit websites that offer similar rates and no BS.

I thought i was dealing with the hotel directly. Was told my confirmation says 2 queen beds but dont worry the king bed requested would be what we got. We got 2 queen. Then I was told we would get the military discount at arrival at the hotel. This was not true. That is when i was made aware of booking though an outside venue.

Very polite, but the process was lengthy. Also, when I initially made a reservation, your policy stated would be charged for early departures. When I called to leave 1 day early, I was told your agent couldn't modify the reservation, just cancel and re-reserve. Took a long time, as it was for 2 rooms.

I don't recommend booking thru getaroom unless you like paying at least $50 more for a room you can book through the actual hotel just as quick and easy and save yourself paying this 3rd party booking site $50+ to do the same thing you can do through the hotel website or phone # and even get your member discount in advance instead of having to wait to prove your membership till you arrive and get refunded. Also they make sure once you do book you can't cancel when you find out you've been ripped off or you will still be stuck paying full price while the actual hotel booking site will allow you to cancel up to 24hrs in advance of your check in for no or little charge depending on hotel