Getaroom

I had the unfortunate misfortune of contacting GetARoom.com! The rate looked alright, but when it said to pay a non-refundable fee, they tacked on an extra $50 or more dollars in addition to the hotel fee. Honestly, I had NO idea. There was no warning until after I hit paid! It was only for 2 nights. It is greatly misrepresented! BEWARE! They tack their ridiculous fee in ADDITION to the hotel fees and taxes! If I had gone DIRECTLY to the hotel, I would have immediately SAVED over $50.00 for the two nights! NEVER again!

Disguising themselves as Hilton, we made a reservation for 1 night for $177. Credit card was charged $259.52. That's $87.52 for fees? Was not told of this charge prior to receiving the receipt via email. Called to cancel reservation and was told it is non refundable, but we could still cancel the reservation. DO NOT USE THIS COMPANY... BAIT AND SWITCH,

I am yet to have an experience as ridiculous as this. I thought I was on Marriott website and booked rooms late Sunday night. Monday am learned trip was cancelled. Called Marriott and gave them Reservation number. Turns out it is not their reservation. Checked the email to see it was from getaroom. Phone number did not work. Cancelled online and did not notice amount of penalty. Turns out penalty was $1,900. Airlines don't do this. I will be careful to ensure I do not land on this site.

Would not give a military rate. After booking was told if something came up would not get any refund. Will never use this company again. Was lead to believe I was talking to motel until after booked. I give them a 1/4

Reservation started yesterday but due to one of the passengers getting sick and showing some covid-19 symptoms, last minute needed to change the reservation for 2 passengers only instead of 3. Tried to make the change before checking in, but lines were jammed and no option to do the room update online. Went to check-in and was told by the hotel I needed to go through getaroom.com. Just looking to get a refund for the one passenger who couldn't travel given the circumstances. I'd be happy to update the review once refund is processed (R*******682)

The link to my password would not work after trying three times. When I tried to log in a fourth time, I was told my account was locked. I eventually had to use another email address in order to book the reservation.

We had to cancel part of our booking which was difficult but did work out in the end. The cancellation was last minute due to a tropical storm/hurricane. Verification of no cancellation was required from the hotel.

No problems- I've got the best offer from this site and registered accordingly. I wish that bat the end of the event I will participate and use the room in the park-inn hotel I still remain satisfied.

It was my first experience with getaway and everything worked perfect.
The hotel was not so good. Noises from the corridor were heard from the room, the shower turned from hot to cold without moving the tap.

I was satisfied with the customer service and got a good rate. Unfortunately, I was not advised that it was an Advance Purchase, which I never do. The Company was efficient in processing my booking and cancellation.

Hassle free booking system, Hotel was very good, the staff were friendly, room was typical Hilton standard, very clean throughout, the only down side was that the bed was a bit lumpy, not a great night sleep!

I booked 2 different hotels one by phone and one by the internet. I thought i was dealing directly with the hotels, i was wanting to stay at. As it turned out its a masquerade. They are third parties who lead you to believe you are dealing directly with the establishment you want to stay at. Theses multiple third party players are all connected to CCI. *******3575 getaroom/bogota etc. They charged 30-40 percent more in fees. Than what was quoted initially. I received no confirmations notices prior to or receipts at end of my stay. Good Luck trying to get any answers after you have made the reservation! Good Luck trying to get the hotel ( Hilton) you stayed at or your credit card (BOA) to help you! Its fraud plain and simple. Check out who is behind these companines CCI Getaroom. The whole situation reeks of criminality!

Similar story... thought I was talking to the hotel reservation desk because their phone number was on the hotel's website. The representative spoke broken English, struggled with the computer (took over 40 minutes to book) and didn't tell me it was non refundable. In fact, she gave me a cancellation date and time. Called back the next day to cancel/complain after reading the "nonrefundable paragraph" on my receipt and the representative refused to let me speak to a supervisor/manager and refused to cancel my reservation. I called the hotel direct and they are trying to help me and called my credit card company. Anybody have any luck with fixing their reservation problems with this company?

Today I called TRU hotel phone number and thought I got the front desk to book me a reservation with my credit card for two rooms but instead I found out it was a third party company called getaroom. To make a long story short after I found out I was being lied to I tried to cancel and she said it was non refundable. She basically took my money. I arrived to the hotel to find that the room was paid by a third party company. I looked for my reservation in my emails and found getaroom had my reservation. The representative told me that there were covid-19 fees which took the rate up $70 each room. The hotel had no knowledge of these fees. This is unacceptable to be lied to and deceived while on vacation. (Update) I was contacted and taken care of. Thanks for your prompt response and help.

I had to add a name to my room reservation, and doing that took way too long; over fifteen minutes. Then, when I tried to verify that that had been done, I was told I did not have a reservation; resolving that took over thirty minutes of on-hold time. That situation is beyond pathetic.

The cancellation policy states two conflicting statements.
"Bookings cancelled after 30 days in advance are subject to a fee of 1 night's room. Bookings cancelled after 4pm date of arrival are subject to a fee of 1 night's room."
We tried to cancel 3 nights in advance and they would not let us. We called the hotel direct and they referred us to GetARoom. GetARoom would not let us cancel. When asked to speak to a manager, Katie in Customer Service stated she was not is and most likely she would not return our call.

Since this post, Getaroom has refunded our full one nights fee. We are pleased they responded by doing the right thing.

The rate I was given here ended up being $25 more than what the hotel was charging for their rooms at the time I was staying there. When I contacted customer service I basically got a "too bad" for an answer. Terrible customer service.

Getaroom overcharged me 400% on a hotel room in Buenos Aires, and then told me they had a no refund policy. It took a few days, but after complaining to them, leaving 1 star reviews here and on Trustpilot, and sending them screenshots from the hotel website which proved they had overcharged me, they cancelled my reservation and gave me a full refund. Their customer service department was extremely polite and helpful throughout. Part of the problem was that their website looked like the website of the hotel, and another problem was that they only charged the full amount after I'd pressed the 'Agree' button. Obviously I wouldn't have agreed if I'd known what I was being charged. Their website is confusing, and needs a rethink.

The room was advertised for $131. At booking the total was $181. At other sites it should have been $142. Will never use this sight again. They do not show you the total until you hit the book button. I will never use this sight again. The room is non refundable or no cancellation.

They act like the hotel and give you the price. Then you receive your bill with $134.30 extra charge for fees. I was lied to when they told me my total was $336.82 and when I received the confirmation email I was charged $471.12.

They still haven't emailed me back from several days ago regarding the room. I had a bed request. I can't believe they still haven't emailed me back and this form is requesting that I type at least 100 characters before I can submit this.

I had an incredible booking experience. The website was very easy to navigate and everything went well. I got a great deal, had a smooth booking experience, and enjoyed my stay. I will definitely use Getaroom to book my travel accommodations in the future!

Long story short after a couple of attempts on their part, the company did call me back. The person was very polite and no arguements, she did refund the improperly charged amount. I appreciated the response from the company. After checking my credit card and seeing the refund I'm completing my agreement to update my review.