Getaroom

I grabbed the hotel number offline. Thought I was calling hotel directly, mentioned didn't want third party site because all the issues. He never said anything about being one. Then the taxes and surcharges on a room that was 89.99 were 45 for a total of 135.15. I kept questioning the charges saying it didn't sound right and he said yes they are all normal and what you would be charged elsewhere. I called hotel directly and they said no way. My bill with them was 103. Save yourself money go to the hotel directly to book.

After an original issue of not being able to understand the original agent they put me in touch with someone that l could. They fixed what issues we had with a real caring and and had a speedy resolution. Thank you getaroom for being so prompt. We will use your service on our next trip.

Buyer Beware! Getaroom is a scam! I thought I was booking directly through the hotel website. This third party website did not disclose its fees or disclose that it was a non refundable reservation fee until after I stupidly entered credit card information. As soon as the full price showed up and I realized the deception I called to cancel. The customer service rep was terrible. Even thought the reservation was only minutes old he indicated that they could not cancel the reservation because of the hidden non-refundable statement. I should have been more careful.

Arrived at hotel booked for three persons and tolled you have to pay for the third bed not sure how that works wanted $35 a night extra in booking free breakfast only could have for two person. Extra $12 a day so all up my boy sleep on the lounge and then had to make him noodles in the room after we had our breakfast so I think you can see things are not right

I just booked the room and cancelled it because of the change in beds. And they are saying the money is non refundable. Don't book through this ……. Please
Booking confirmation # R**************7516

Do not book with getaroom if you have a chance of anything going wrong in your trip. You get stranded and can't make your room reservation, even if it's an hour later after you book it, doesn't matter! Too bad for you they charge your card immediately and then charge you close to the amount of the room fee to cancel. They don't care what problem you may have encountered. You just got in a car wreck and your child died, who cares sorry. Still going to charge you twice! Too bad so sad! Don't work with this company! Go directly through the hotel!

Made booking for business trip for my boss & colleague. Eventually upon their arrival at the hotel, hotel staff confirmed that there is NO reservation done from GetaRoom at all.
Tried to call all the numbers available from the website, but non of them existed.

No immediate help desk at all.
What a GREAT service!

Emailed them regarding this is issue and asked for refund, but only gotten auto reply. Nothing more.

Headline price +/- £183 after providing credit card details for payment total bill £260+ fortunately I can afford to pay this amount and can't be bothered to complain to a phone no. Based in the USA where I can understand tactics like this are deemed acceptable. So, if you are trying to book a hotel, firstly make sure you are communicating with the hotel, not this outfit. And if you are happy to continue with this outfit look out for "add ons" fees etc which are almost equal to 50% of the headline price. What I will be doing is advising friends and family to avoid doing business with these people. I am surprised Hilton Hotels have an association with them.

Scam. Getaroom publish highly discounted rates for our hotel that are not real or valid. If you try to book, they say there is no availability online - call for unpublished discounted rates. When you call they say they are all sold out, but they can find another deal in the area. Customer service keeps hanging up when confronted. Research online says that they are affiliated with Expedia. Other complaints say they were directed to Getaroom from Kayak, Tripadvisor, etc. However they do it, it is blatant fraud. We have no agreements or relationship with Getaroom. Expedia, TripAdvisor, Kayak (owned by Priceline) would all be better served by not being affiliated with this company.

As with other reviewers, we thought we were booking directly through the hotel. The website clones itself to do this. The operator who made the initial reservation made several errors.
1. Name spelled wrong in one place, correctly in another
2. A wheel-chair accessible room was requested, on the ground floor. The room was on the second floor and the hotel does not have elevators. That would have been a shock when we got there
3. A totally wrong telephone number was entered.

And when we tried, for half an hour, to fix an error, they cancelled the reservation without telling us.

On top of all that, the rate was $100 over the rate when we booked directly through the hotel. They have a very competent front desk manager, Des, who solved all the problems Getaroom caused.

They should be ashamed of their incompetent service. Believe me, we will never again make the mistake of using this booking site.

This company is a scam... I needed to make a change to my reservation. They take my call, there is zero professionalism ( you can hear a party like goings on in the background). They say they will put me through to sales'... I am on hold & then disconnected. This happened 3 times before I realized it never will happen:(
I thought I was booking with the Hotel directly as I was on the hotel website!
After sending an email, the reply - is we are not able to make any change once booked! Why didn't they say so in the first place!
Terrible...

How cool is a salt water pool, I'm not sure because it required me to go outside. Awesome in the warmer temps I'm sure. The general manager is great! I got a head cold during my stay and they did everything to make me feel better. Very friendly caring respectful staff! Thanks to all!

1st booking was wrongly advised as fully refundable and the website is denying it. I needed to update to 4 days instead of 2. The CS representative wanted to book a whole new 4 nights and "hopefully request a waiver on the first reservation" I was not willing to be stuck with $300+ on a duplicate wrongfully non-refundable 2 nights so I just went with 2 separate reservations. The new booking my e-mail confirmation shows refundable so that pleases me. Im seeing reviews that this website didn't pay the hotels so I'll be calling Golden Nugget to let them know this is all paid in full and be sure they get their money. This is my first and last time booking with getaroom.com

The site associated through Trip Advisor indicated the Hotel costs were as per Canadian currency. Getaroom was easy to use however, when the payment transaction for the hotel booking occurred, it was in US currency. This is a shady way of doing business as exchange rates between currencies and especially credit card companies always fluctuates. I contacted Getaroom and they said that it was because they are a US company. Thats irrelevant as they should be charging the actual currency amount Cdn to the credit card as displayed on the website. Will not use or advise anyone to use Getaroom again.

Looked like a direct booking from Best Western. Did not reveal they were a third party. Told me I could even use my Bonus points which was false. Took all my information and made me pay upfront. Tried to cancel and they hung up on me 4 times. Customer service transferred me over twice to a nonexistent line that hung up. Scam. Beware.

Horrible, terms and conditions indicate price match or cancel without penalty if completed with 24 hrs. Even with 15% off there was no price match and they were still higher than booking direct. Do not ever use them.

When booking a room in Chicago, I proceeded to hit the completion button thinking I was getting a decent price. However, what was added on unbeknownst to me, was a hidden 98$ fee in addition to the regular fees. We had friends that booked the same room on other sites that paid $100 less! After numerous complaint calls- we were not refunded one cent and were basically told there was nothing they could do! Please DO NOT place a reservation with this site! By the way- the phone call to dispute this price was placed minutes after the deal was made!

Booked a two night stay at a hotel in Canada. Got told the price was $170 Canadian, get my emailed bill and it's over $400 US. I called to complain and they tell me that they can't offer a refund, but only offer a $40 credit. I told them I was lied to during the reservation process, because if I was told the total amount was $400 US, I would have cancelled. I called the hotel directly and the rate was $279.06 Canadian, inclusive of all taxes. Supposedly someone is going to call me in a few days. We shall see. If they do and fix this, I will change my rating.

UPDATE Got a full refund. Customer service was very responsive and courteous. A pleasure to deal with

Very helpful customer service rep. Who found a great price for us for an additional night's stay at a hotel in Tampa. We had no problem with the change in reservation and the follow-up email was useful too.

Horrible customer service! Tried to change reservations 4 days before nobody could help could never get anyone on the phone. When we asked to speak with a manager they said none were available.
They are horrible! STAY AWAY

On July 1st, I booked a room online with what I thought was the JW Marriott. I had no idea that when I clicked on get a room at a discount I would be lead to another site. I somehow ended up on getaroom.com and it has been a night mare dealing with them!

I was told I was being charged one rate but in fact, they charged me another rate which was much higher than the discounted rate they were advertising online. After continually calling getaroom.com and being placed on hold and talking to everyone under the sun, I still have not got this situation resolved.

Really... this site needs to be completely Shut Down. They mirror hotel sites so that you think you are on the correct reservation site and then charge a huge markup and additional fees such that you end up paying much more than you should for the room despite what appears to be a great deal. DO NOT USE. When you figure your mistake, they will not let you talk to any management and getting your full refund is an hours long nightmare on the phone. Thank goodness I booked with a credit card and now the charges are in dispute. Again... a SCAM. DO NOT USE.

I cannot believe this company are allowed to do business. You think you are booking with the hotel. They quote a price, you select this and put your details in, then click place reservation and then they hit you with another charge. Not shown above this button. It is misleading and a massive SCAM. Because I booked a non refundable room they say I cannot do anything about it. Just read the 100's of social media comments of people who have been ripped off. Hope you sleep at night!