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Getaroom has a rating of 3.1 stars from 6,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund, and easy process. Getaroom ranks 9th among Hotels sites.
This company responds to reviews on average within 11 days
I booked a hotel to coincide with a jazz festival and my 32nd wedding anniversary. Unfortunate my nephew passed form cancer. The funeral is being held during the time I booked the vacation. The small print on the reservation said NO REFUND. I had no luck with Affirm who paid the amt in full. Finally, when i reached out to geta room, I was treated with compassion and respect and within 24 hours Affirm received a refund and I am no longer on the hook for this. They did what affirm did not do in a week in 24hrs, Affirm even asked me to send in a copy of the obituary! When I called the next day, they said they did not ask for it. GETAROOM solved my problem. Thank you Rachel Gray
Bait and switch reservation website. Horrible to non-existent customer service - they are trained and scripted to give you the run around. They always can not find your reservation, can not confirm your identity, will provide a new number for you to call next, and will promise to get back to you in 24-48 hours and never do. Wave goodbye to your $ if you book with them.
This is by far the most disappointing experience with any online booking I have ever had. The information with the booking does not tell you how high is the booking fee. They do not even give you a summary of the total cost so you can verify before finalising the payment. In addition the phone contact is almost impossible and the customer service email while timely is unhelpful. Never book with them
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I mean look at all the negative reviews here! The reviews are all spot on. How does this company continue to operate? The company is a fraud. You're better off tossing your money in a fire. They don't offer any service for the best price. You can go right to the source and get the exact SAME pricing.
EDIT: I did a Google search for the hotel I wanted to stay at and GetARoom (aka Guest Services) AD was the top hit, that's where I made my mistake. Don't fall for the same. Ignore the Google AD, look a little further to make sure you're dealing with the correct company.
Tip for consumers:
You want a tip? Contact the hotel you're wanting to stay at directly.
Easily the best deal around. Highly recommended! I was initially concerned of the click and baits your read about on the net, this is not one. Called the hotel the next day to confirm booking and they had it! 2 months booking in advance, and it was there waiting on our arrival. So excited, I will definitely be using them in the future.
I booked 2 rooms for a family of 5. Asked if the rooms could be conjoined and they said they would guarantee the rooms would be. After showing up the hotel did not have anything available. Getaroom would not do anything other then give me 10% of my total back. I had to call them back 3 times because the call "dropped"
I feel this company is a scam and everyone should steer clear of booking.
Tip for consumers:
Don't use get a room getaroom to book any hotel.
Andrew, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with a positive resolution. Thank you.
Sincerely,
Getaroom
Discovered Getaroom through Kayak and I've been very pleased by their offerings. They don't have 'every' hotel listed, but they do have a very curated list and pretty stellar rates. Checkout was painless and I'll definitely use it again.
Best rates in the area I was searching
Aub,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
I have heard scary stories of different booking sites, but so far I have encountered really good customer service from getaroom... now I m just looking forward to enjoy my stay... thank you getaroom, saving my money on hotels...
It took a lot of back and forth with customer service but I am relieved to say that after posting a review on sitejabber and making additional phone calls, I have been assured that my reservation with be refunded
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Am very, very disappointed with Getaroom. I phoned them immediately when my airline cancelled the flight to Bordeaux to ask for a refund and after waiting on the phone and sending emails I have yet to hear any response to my request. I phoned the hotel today and they said they did not know of my request (even though Getaroom assured me they had been in touch) and warned me never to use this site.
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
A bad link sent me to Lexington, KY instead of Lexington, VA. I noticed my mistake after booking since the address didn't appear until then. I cancelled within 4 minutes. The consumer service refused to refund me any money
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Charles,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate a refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Love the rates but the next day I needed to change my reservation to one day less as I forgot the time difference in flying form North America to Europe. So we are arriving a day later. I would have to cancel my booking and re-book but they could not guarantee the same price as was advertised on Kayak. I checked and the current price is $72 more per night or twice the cost.
I successfully book my desirable hotel using this agent. Then, I learned that this agent charged a fee which is 50% of the actual cost incurred at the hotel. I am very upset by the extremely high service charge. Please do check with the actual price listed by the hotel before you complete your transaction thru this agent.
Tip for consumers:
Check the actual price at the Hotel before you use this agent.
Products used:
Hotel reservation
Good afternoon Bernard,
We apologize for the negative experience with your online booking. Your noted booking reference number will need to be provided so that a Service Resolutions Specialist can review this and reach out to you directly. Thank you.
Sincerely,
Getaroom
Not much more to say beyond the title of this post. When booking a room one looks for good price, good value, ease of reserving and flexibility in case plans change. This site met all of the above requirements.
This was the first time I used one of these sites to book a room and it was fantastic!
Nancy was extremely helpful and explained and/or answered all of my questions. We will definitely be using this site again.
This company is a complete scam. The Getaroom Supervisor agreed with the Hotel Rep to modify my dates. Getaroom then charged me the full price and refused to refund the amount after I contacted them several times with the Hotel Rep on the phone. They have horrible customer service and I will never use their service again. I will also be reporting this information to the Better Business Bureau. Scammers by every definition of the word.
Reserved a room at what I thought was Marriott. Go to check my reservation tonight and find out it was getaroom.com with an additional 198.00 in tax above what I thought I was paying. Called company and talked to a Brian who was totally rude and said there was no refunds. This man should be fired... very arrogant like He was happy He ripped people off. He refused to let me speak with a supervisor. Called c. C company to dispute and they said they have had several reports about this company... how can they legally tap into a legit website and pretend they are them... reporting to bb as well
We booked a room thru Getaroom and was hit with 36.00 extra fee once we checked in.
While there is a notice of the fee on laptops/computers, there is no indication on their MOBILE website, which we booked on.
Customer service does not acknowledge this flaw, and it seems future customers will also be hit with unexpected fees.
I don't mind paying fees, but I do mind undisclosed fees. This company seems unethical, please be careful.
Hello M,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
After searching every website for a good price on a room in NYC that was close to where I needed to be, I stumbled upon this site through Trip Advisor and booked the same room that would have been over $200 with tax for $177 with tax. I'm very pleased. I let you know how everything turns out.
I was trying to book a room i got booked for 2 different hotels for the same day they would not cancel one because I policy they then reserved transaction and took the transaction again. I am out 176.28 of my hard earned money. This site charges 60 extra dollars to use their site. You can just call the call the hotel directly to book a room and avoid this site all together. I will never use another booking site ever again because of this mess. Sorry Expedia, Booking.com etc. This site is absolutely useless.
Tip for consumers:
the policy before i booked.
Products used:
hotel room
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Letisha, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you. We take our customers' reviews very seriously, and we'd like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Don't ever book though this place they screw you with a 70$ fee and could have booked it at motel direct cheaper this is the biggest scam there is never use them again they people are not helpful and they have a no cancellation policy that is not shown when booking either terrible booking company
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Good afternoon Levy,
We have provided a resolution regarding your review on Sitejabber, and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we Thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you. We take our customers' reviews very seriously, and we'd like to Thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Below issue has been resolved by customer service representative, thank you. "Getaroom charged me high service fee that I did not agree to. After receiving my booking confirmation showing the high service fee I cancelled the booking right away. However their cancellation policy does not offer partial or full refund. I contacted customer service about my situation and and have received help"
Products used:
we did not use the service/product
Yunxuan, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund.
Sincerely,
Getaroom
They took more money than they should have and when the question was asked as to why, they gave a generic answer and then refused to reply yo any other correspondence. Don't trust them and I would not recommend them and I will never use their website again when booking for accommodation.
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I booked through them (without even realizing it) and hit the wrong date. When I tried to rectify the error by calling they told me they would cancel and reissue the correct dates. Then they hung up on me. I tried using the automated system and got a bull$#*! non answer. Then I called again and they said they had no way to help this situation. I cancelled the reservation and rec'd a bill for the full amount. I am disputing this with my cc company and hope to get some resolution. The sad part is I would have stayed with them if they had just corrected my wrong click problem. I hope someone can pull the plug on these con artists.
DO NOT book a room with this company! SCAM! The cancellation policy is that you must cancel on the day that you make the reservation or you are screwed. This was NOT clear when booking. On top of that, they charges me almost $100.00 in fees! I thought I was making my reservation through the H Hotel but when I called to cancel due to a family emergency they said I had to call this company. The customer service agent I spoke to was heartless and rude. I have never had such a horrible experience with hotel cancellations.
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sarah, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Almost immediately after i posted my review on sitejabber, the getaroom folks got in touch with me - they processed a partial refund and once that posts to my credit card, i'll update again
Got my partial refund so am a bit less unhappy - i would still say to steer clear of getaroom
Nancy, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that your refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Travel agent (decades of experience) was steered to this website when booking us a room at Embassy Suites in Napa Valley, California - after a couple of days with no record of the booking on the hotel website, I called Hilton (owner of Embassy Suites) and was given their reservation number - the amount paid to the hotel was a bit more than $300 for 2 nights (peculiar since I'd paid almost $600, but we'd requested a pet in room and knew that fee was $150). After we checked out, we got a charge receipt for the pet fee, on top of the large amount we'd paid. No help from getaroom yet on the discrepancy.
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
They are very good at problem solving. After, I contacted them about my issue at the hotel. They take a full responsibility which is I really appreciate and hope they will keep doing this, I mean caring and listening to what customers said and give them comments. Thank you.
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I suggest anyone trying to book a hotel room through this website to keep looking for the hotel's website they are trying to book. We paid $59.00 more dollars than the actual hotel site would have charged and tried to cancel while the charge was pending and their automated recording asked if we would like to cancel and we said yes...but it was still nonrefundable. Buyer beware. This is a misleading horrible way to do business and not the first time it happened in our business. I've instructed people over and over again not to fall for this but they make it look like you are on the hotel's website. Never use them or you are stuck! Last time we lost $1200.00 to them. Horrible company.
Sheri G., On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with a positive resolution of a full refund. Thank you.
Sincerely,
Getaroom
Gain trust and grow your business with customer reviews.
Hi Iva,
We have provided a resolution regarding your review and an email has been sent to you directly
Detailing this information. On behalf of the entire Customer Service department with getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers' reviews very seriously, and we'd like to thank you in advance for updating your star rating for your experience on Sitejabber.
Thank you,
Getaroom