Getaroom

I contacted GetaRoom.com customer service to dispute a charge made against my credit card. I had attempted to make a hotel reservation online. While I was going to through the reservation process the room became unavailable and the reservation didn't go through, but my credit card was still charged. The customer service rep informed me that they could transfer me to someone who could assist correcting the charge, but before she did, she identified I was still looking for a room in Miami. She located the area I was trying to stay in, based on my failed reservation and she found a GREAT deal that I was not aware of. Once the room was reserved she assisted in getting the charge corrected. This is great customer service.

I reserved a room and immediately started receiving dozens of junk mail. These are not the type of junk mails that you can "unsubsribe" from, apparently, because they come from suspicious senders so that it can avoid the spam filter. Nasty. Wish I'd of known.

I very much appreciate GetARoom arranging a rebook.
I would give them a 5 star were it not for the many calls and emails it took to make that happen. Getting to the right person - someone who had authority was difficult, and it happened only when i gave a poor review.

I purchased a double queen but were only given a single queen room. My confirmation explicitly stated double queen, which is what I paid for, but the manager stated that GetARoom only paid them form a single queen room. GetARoom and the hotel both just sat there pointing fingers at each other. This is dishonest and close to fraud on your part! I'll never use your system again!

This was my 1st experience with GetARoom, I had some mixups and after contacting them, the issues were resolved. I had a followup personal phone call and they wanted to make sure I was completely satisfied and they would be issuing a refund. Customer Rep. Who contacted me was very helpful.

Accidentally booked through them thinking I was going directly through the hotel. Same base price as hotel and hotels.com but ended up with a total that was $180 more and they could give me no breakdown of the fees. Accidentally booked a nonrefundable rate too, so can't cancel.

What started as a nightmare without a reservation number, a way to cancel my room or even be able to discuss my issue with anyone with getaroom.com ended up with a happy resolution. My expectations started off pretty low but I eventually was pushed through to a customer care representative that was able to listen to my issues and provide reassurance and a resolution that was more than I expected. It has been a relief and a weight lifted off my mind. My hope is that any future business done with getaroom.com will be the best of experiences.

First time. When making reservations I requested room on first floor. I was told it was put in the system. When checking in there was no annotation requesting a first-floor room. Therefore I did not get one. Also reservation person said breakfast was being served. I questioned this during the virus time. Was told again yes breakfast is being served. Expecting her to check with hotel to make sure however she did not. I called back a second time got a different Reservation person and was told no breakfast was not being served. Which is what I initially thought.

Booking the room was easy and the interface is great. However a resort fee (daily, levied by the property) was not included when shopping and came as a nasty surprise when the confirmation was emailed.

Received immediate response from Getaroom.com and the issue is being addressed.

Very efficient and effective post-sales service.

The booking experience for The Royal Pacific Hotel and Towers hotel in Hong Kong was very good. Your company provided excellent information and the booking process went extremely well. All cancellations before 2-11-2019 are fully refundable.

I booked a one night stay at a top hotel in sydney for our wedding "mini-moon". The booking process was easy and i received confirmation. I checked my emails again 30 mins later and i had received a CANCELLATION notice for the room. I had not cancelled anything. I don't know why my booking was cancelled. I had to re-book a room through the hotel and pay more. Not sure i would recommend this service. Still waiting for my refund.

I was a little nervous after reading some reviews about GetARoom but felt that there were more positive reviews then negative so booked. The hotel price was SO good. Some people complained about the "extra" charge for tax & service but it was even lower then some I had seem. The hotel room was for the end of Nov. 2018 After booking the next day I called the hotel to confirm our booking and there was NO booking- all the negative reviews came flooding in. I called the number the GetARoom had listed thinking it would maybe say "No longer in service" and had run off with our money HOWEVER got a very helpful person who explained they do not book their rooms until two or three days before needed. WHAT! She then asked if I would like to have it booked now and I said please and she did and it is. I called and it is booked! So, great room price and service.

We were in town for a practice round of the Masters. We booked a non-refundable two night stay. We were rained out after a couple of hours, and opted to leave after the first night. I turned in our keys to let them know we were leaving, in the event someone needed a Masters room... our room was lovely. Kitchenette with fridge, and sink. We dined in Emilios, the lobby restaurant. All of the staff was absolutely delightful. Would definitely stay again... not gonna lie, wish they could have refunded my second night!

My son booked some rooms for his company with these crooks. He thought & was told he was speaking directly with the specific hotel, but he was not - they lied. He was offered a decent price, but when he got the bill it was 50% over the quoted price - they lied. I called then & they could not tell me why - they lied. They immediately offered a 10% refund (it appeared they are very accustomed to doing this). We'll see if that happens & if they again - lied. These folks should be ashamed but I'm a firm believer that what goes around, comes around.

[Update] They worked with me and offered me a decent refund for this "service tax", but none of this would be necessary if I had booked through the hotel directly. I would advise doing that.

I booked a hotel for work. $105 per night at the Holiday Inn, 3 nights. I got my hotel bill after my stay, $335. It wasn't until I saw my credit card charge of $485 when I realized something was up. Apparently this was due to GetARoom's "tax recovery charges and service fees." They offered me $35 off of this bill as "a sign of goodwill." Now I have to explain to the boss why I paid nearly $500 for a 3 night stay at a cheap hotel. Avoid, avoid, avoid.

Getaroom booked a room for us in the wrong city and state. We called a representative directly at about 3:30PM who refused to change the booking claiming the time for cancellation had passed per hotel policy. We called the hotel directly and they stated that the cut off time for cancellation was 6:00pm. So the Getaroom representative lied and refused to help us.

However, after complaining on this site, customer service responded with a few hours to grant a refund. I appreciated that effort. I was unfortunate one customer service person made our experience difficult.

This seems to be a fraud company. I had never used their site but they booked $127 from my credit card, causing a lot of trouble with my credit card company since they wanted to block my card in order to prevent further fraud from getaroom.com. When I called the customer service they first confirmed the booking, but wouldn't give any details. A few days later I called again and they denied that they had such a booking on record.

I booked a room in error through this website thinking it was the actual hotel chains website and when I asked if it was the case they lied and said they were. Then they did not tell me about the charges in $USD or the service fee's - no transparency. Had they been honest I would not have booked and save myself a few hundred dollars in costs that I would not have had to pay. I would not have accepted this website had they been honest so do yourself a favor and stay away from them, that is not the way to runs business.

Left two days early and was not allowed to cancel. SCAM! If I would have just used the hotel it would have been much easier. So glad I did not cancel the whole trip. Just another pass through the night scams. Wish I would have checked the reviews. Go figure this was just a Motel 6.

I was charged over double the price for tax and service fees than what the actual website hotel was charging! We could have stayed an extra night for the price! I wrote a bad review and received an email from this company on Nov 14th staying they would refund half of the tax and service fees. The email stated it would take 3-5 business days to receive my refund. Today is 12/12/17 and have yet to receive any type of refund!

I had 3 good experiences booking a room. First, I made reservations for a wedding and the date was changed so I had to cancel that and make a new reservation. Then I realized the dates were wrong and I had to correct it. The customer service representatives were great in handling these 3 situations. Very easy to do and no problems.

This company hijacks your reservations by spoofing actual hotel websites, confusing consumers into making reservations through them. Price is insanely high, and no receipt. When you call it's a loop of number pushing with no live body. This should be illegal!

I booked a room that was sold out on all the other hotel vendor websites and the hotel website itself. The reservations process was very easy, but the receipt actually looks a little too brief, leaving me with a slight feeling of mistrust. I just hope I have a room when i actually get to Scotland in 3 months. I have emailed the hotel to get a confirmation from them directly -so far, no response yet. Humm..