Getaroom

This company is fraud. You think you are making a reservation at the actual hotel site which I only do and they sons how intercept it. It was weird. It's all foreigners that don't speak English. You CANNOT cancel or get refunds it's a scam. Call the hotel directly

Avoid this POS site at all costs. Made the mistake of booking a stay on NY through these amateurs, showed up and the hotel had absolutely no record of our reservation. Turns out getaroom had never forwarded them to reservation. Gets worse... after an hour of the worst customer support I've ever experienced, they finally get the reservation through, and when the hotel attempts to finalize the charge, the getaroom credit card (not mine, the getaroom reservation they use with hotels, getaroom had already successfully charged mine days before when I made the reservation) was DECLINED! What kind of shoestring operation are they running there? They should definitely not be in business, and absolutely no-one should ever use them to book a room.

One of the rooms I booked had no heat, a broken phone, no fridge, and blood stains on bedding. Another room was obtained, but the infrastructure is old and is in poor maintenance condition, with unapologetic staff.

This site gives you complete information on the conditions for the room reservation. I don't see what more I can say, I'm just writing to fill the minimum 100 characters that are asked in order to submit.

Communications were difficult. It was necessary for information to be repeated multiple times. When it came to the disclaimer information, it was delivered in a machine gun manner like you experience with the TV commercials where they have do their ten sentence disclaimers in five seconds or less. The Jabber portion of the website seems very accurate. I think I would have preferred talking to a receptionist at the place I made the reservations.

Terrible to speak with, not English speakers, huge background noise from their headset. Unwilling to adapt to the problem. Couldnt understand my wishes to add another room! Extremely painful and irritating experience!

I clicked on Sams Town Res. Site and asked if this was Boyd Casino Reservations to which the rep. Said yes, without telling me it was getaroom. After booking the room and paying, I asked if there were any other charges associated with this booking and was told no, but when I checked out there was a $58.30 extra charge. These people will say anything to book you, beware.

I waited until I stayed at the hotel until writing this review. I would highly recommend getaroom. They were amazingly helpful and friendly with my booking on the phone and when I checked into the hotel I was given my choice of floors, not shoved in the corner like some other websites. I will defiantly use them again whenever I travel. Thanks so much they certainly made it easy.

Be aware that even though the room rates they quote on this site may sound great, they tack on a ridiculous amount of fees. I never got an emailed confirmation from the site until I filed this complaint, and then they sent it to me. That's when I saw the line labeled Tax Recovery Charges & Service Fees. The total of those charges was an additional 38% above the total for the room alone. In other words, if you exclude a bit for taxes, their Service Fees were an additional 30-35% over the price of the room charge. At that point it's not a bargain at all. And it was a huge hassle just getting to their customer service department: menu options that simply hang up on you; and when I finally got to a human (only by choosing the option for making a new reservation), when they transferred me to customer service I got hung up on another 2 times. I will never use this site again.

Rating is actually -1
I fell like I have been robbed. Our money has been tied up for two days. $1405. 55. They supposedly booked us a room and then did not deliver on an actual room. We were charged 4 times and still never received any room. The site kept saying that these rooms were already booked. This is on our debit card also. They are telling us that it could take 5-7 days to clear these pending charges. Now if I want them off sooner I have to get the bank on the phone with me and then conference call "Getaroom" on the phone with me for them to erase all charges now. I don't see why I am having to do all the work for their problem. It's like they are holding my cash over my head and saying "here see if you can come and get it!"

This company owes me a $185 refund. I have made numerous calls and spent 30 min on the phone. The company blamed the hotel but the hotel did not charge them. I am now in need of waiting another 7 days for an email response. I will never book through them again!

Booked a room at getaroom.com charged a $ 70.00 convenience fee. What a rip off. Talk about price gouging.
Update. I received a $70.00 credit on my cc. They obviously care about feedback. I commend them on their attention to detail and making the moral choice in the form of a refund.

I agree with a previous reviewer who noted that the website is not as informative as the other major sites- but the prices were better, their staff
Very helpful. When we had to cancel due to a schedule change, the process was prompt and efficient.

This company is a scam, they make it look like you are booking directly through the hotel website and charge you so much more. I tried to cancel my reservation and they charged my card even though I was 3 days from my arrival date.

I booked this afternoon (10/30) and then needed to cancel (funeral arrangements for family coming in for recent death in the family). Only then did I find that the room I thought was booked through the hotel website was actually thru getaroom.com and the cancellation was only allowed prior to 5 pm on 10/30. Hilton/Hampton cannot help me. Isn't there some way this room can be cancelled. It is for 11/3-4, which should be plenty of time. I have NEVER seen a site that you had to cancel within 4-5 hours or pay full price penalty. Please help!

First of all really like Arizona Charlie's!
Did not like the fact when on last page after putting payment information in comes back and says sorry that room is already gone! And you have to start all over and comes back at a higher price.

WIth the added fees that the hotel charges after your stay it ends up being more expensive when compared to other hotel reservation sites. Very disappointed. GetARoom needs to let the buyer know the full expected price upfront so that people know not to bother clicking on the link if someone else is truly offering a cheaper stay!

They are by far the worst agent ever... They cancelled my booking took all the money with no reason. So I end up paying for nothing and there customer service are so rude to answer we can't do anything for u

We booked thru getaroom and even with permission from the hotel to refund our money for 2 additional nights, getaroom refused to refund it. Their agent didn't do the appropriate paper work and we paid the price. We are out $542.06 because their agent didn't take ownership and I have worked on this issue for 30 days and have now given up. Don't deal with them or Expedia, Hotels, Booking or any other sites they may own. Expedia seems to own all of them.

Stay away! I tried to change my reservation and they are unable to provide me the change in writing... I felt that at a minimum I could speak to a supervisor and despite SEVERAL calls, this never occurred. Do not book with them... it will cost you much more than the dollars you saved in TIME (and undoubtedly they will keep your money. Really awful organization.

Reserved a room. Over a week later the hotel still did not have my reservation. This was after calling customer service for assistance and no resolution. Calling is a joke, no options for direct help, agents hang up on you, extreme hold times. Their site says to call if you attempt to check in and the hotel does not have your info, so you then have to wait half an hour on hold to *maybe* get help with another room while you are stranded?

Booking was easy, but there is no option to put in notes or special requests. Im bringing 2 dogs but ended up calling the hotel instead of using the web page booking system... 40 minutes on the phone later, Im booked.

Actually, you did not give me a solution. You stated to me over the phone that you would be issuing a refund. However, when it was never issued, I called again and was told that this problem had been resolved. No further action would be taken. I stand by my initial review, this this place is a SCAM. Do not waste your time or money here.