Guest Reservations

You will NOT get what you would expect from a Hilton. Room was not clean, no shampoo, no soap in showers, pool was ice cold and rusty edges. Lobby was clean, front desk clerk was just "ok" Absolutely disappointed in so many ways. Just very tacky, dated, dirty and blah for the price.
Lastly, outside pool area was so gross, blood stains on a chair, cigarette butt's scattered and weeds everywhere in the "flower beds" that had no flowers! Bed skirts were ripped and bedding was stained!

I booked in their website,price $380,I paid $794 this automatic took to my visa too expensive! The tax they took from this booking $264, one or two days of stay around Manila honestly. Riff off hotel! I ask for refund they give me $200.4 for my $794! Where is the fair of this hotel! Don't book here not recommended very bad organisation online the stuff are bad too!

The rate you click on will not remotely be what you pay for a room and there are no refunds. Totally bait and switch. The rate was $330 and final bill was $498.

I booked the room on Expedia and the pet fees were not listed on the hotel description and they were not included in the final price.
When we arrived we were told that they were going to keep half of the security deposit. I asked why and was told for "deep cleaning".
I told the receptionist that I would not have stayed there if I had known. Hilton and Doubletree do not charge for pets. He was nice, but I still had to pay.
The photos included are my feet 10 minutes after a shower and walking barefoot in the room. The wash cloth and napkin are dirty from wiping up water on the floor.
We paid $216 to stay in a room with a filthy floor and a hotel that is practically underneath the 10 freeway.
We have a very different definition of what "deep cleaning" means.

Motel 8 would have probably been better. After being here a whole day now you need a key card to get in the front door and asking my kids what room they in, when going to eat breakfast. Got here and got my room now they need a $100 down deposit for if the room is damaged or smoked in like they are too 8 rated. Get the room a the bathroom door is broken and won't close no sheets or pillows or blankets for the pull out sofa this is crazy. They were so polite when we go here and now every time it's something. Never will I ever book here again. Babies crying at 1 in the morning not once did I hear them being questioned. Breakfast is not all that like the pictures and it is way smaller than we expected.

I booked a hotel room in Saint Augustine Beach. They charged my credit card but sent me the confirmation to a similar hotel in the historic district some 5 miles away.I called immediately to correct the location, They confirmed the error but said this was a nonrefundable booking and that they couldn't do anything about it, the rep was rude and not very helpful. I finally got a response a week later. Had I known they were not going to return the funds I would have just stayed there.

This is a scam website designed to look like a hotel website. They will show you a low rate and charge 60% over the quoted rate. That's not hotel tax, obviously. Don't get tricked into booking through these crooks.

$229 fee. Not disclosed. No matter what the customer service representative says. I would never agree to such a rip off fee. Room rates were at most $174 and least $130 so the fee is so disproportionate it's not even funny. Buyer beware!

They will rip you off! I made a reservation for one night and they changed the days after I entered my credit card information. I called the company to let them know there was an error and they absolutely refused to make any adjustments what so ever.

Guest reservations lied about only one room left ( l rang hotel) and advertised "994 baht" per night for three nights, ( 2,982 baht). But, after booking charged me "5,458.24 baht"…. L wrote a email for explanation, but, no email was forthcoming…. I cancelled the booking, but they still try and charge my credit card… l will not pay or use guest reservations again.
Peter

DO NOT STAY HERE. This place is a dive. The rooms aren't clean. The wifi is terrible and our vehicle had two smashed out windows when we woke up the next morning. Nothing was left in the car, windows were smashed out anyway. Stay where you can have a safe space for your vehicle. San Fran has turned ghetto. This place is a dump!

The site looked like the hotel site with the name of the hotel in the web address. On tip of the room rate and calculated in the final price was a 1300 euro charge for booking that goes to Guest Reservations. It wasn't clear and it's only when you process the booking that you realise and it's too late. Go directly to the hotel you want and avoid this site or pay the price like we did. Very deceptive.

The staff was very nice and accommodating however the condition of the hotel was deplorable. The hotel had roaches, infested with mold and just dirty. I have attached the photos so that you can make an educated decision. If you have any health concerns keep going.

This website is miss leading and a bunch of crooks taking money for no services provided. Lead to believe that u can cancel a stay within the time frame allowed and be refunded which I did! Instead they just steal your money and tell u too bad will tell everyone I know to not use this crappy hotel reservation website

They added $71.86 to a $178.68 hotel bill. Thought I was on a Marriott site but got redirected. Please pay attention to the website or just call hotel direct. Very unethical.

I booked through Guest Reservations at the Comfort Inn Benalla Victoria for Sunday night 4 August.
I had a email confirmation of the booking.
When I arrived I was told my booking had be transfered to another ( read cheaper) motel.
I was told they were booked out
I had a trailer and needed trailer parking.and I had a booking.
After much argument a room was provided and I estimate the motel had no more than about 50% booked on the night.
Very unimpressed having stayed at this motel over many years.
Clearly under new management,given that Guest Reservations charged $80 over the rack rate.

The Hotel front desk was not helpful when it came to understanding rates and prices. Didn't want to call down a manager to help. Hotel didn't clean rooms, replace towels and wash cloths, or make up the bed. I stayed for three nights and they only cleaned the room once. Upstair bar chief closed the kitchen an hour before it was suppose to close and I didn't receive a refund. I had a horrible experience and not impressed with my stay.

Room was very hot, a/c did not work and when I contacted front desk they proceeded to tell me they would put in a work request instead of switching the room. Remote was also not supplied for tv in room and I needed to request that as well. Poor service! Comparable to a motel honestly

We are visited Berekley Springs in August for the archery tournament.
We booked the last room (115) paid everything before thru Pricelist but when we received the room upon arrival the room was smelling from urine badly.It was below the condition to stay.
We requested the different room but the guy was an absolute douchebag.
He can't care less.
We are moved to the different city and hotel and they won't refund the $1400.
Never again this experience.
This place is a sh.t hole.