HomeAway

Homeaway Strong Arm Tactics forces owners and Guests to use Book It Now being is wrong. If owners don't use it, they get put at the bottom of the list. Guests have no choice. And if owners use CSA property damage insurance in order to put a claim into CSA for guest damage, they need to provide the signed written contract from the guest? With Book it Now, we don't get a signed contract!
Make sure you send the guest a rental agreement and have them sign it and return it to you.

This is an update to our earlier review. For 22 years we have offered the most affordable rental rates in Provincetown Massachusetts. We have 30 five star reviews and many guests that come back every year. Thanks to the greed of Homeaway we now have our units up for sale, very sad. This is a disgusting avaricious company which does not deserve anyone's business. Captain Bob www.captainbobsrentals.com
Otherwise, Home Escape has had a year to get itself up in search results then all of a sudden Homeaway puts the screws to everyone and in rushes Home Escape with a beautiful website with no way for the average renter to find it. Free listings, no problem then all of a sudden they want $199.00 and many people will just hand it over. The point is at this point we are basically screwed and although there may be answers, they will not come easy and many of us will lose.

I joined both Airbnb and HomeAway as a Host, I got many inquiries and bookings with Airbnb but not even one inquiry through HomeAway. I e mailed HomeAway twice asking them to check my listing but got no reply, so I tried to deactivate my account - there was no way for me to do this myself so had to contact their Chat service - I communicated with 2 different reps. But they were either unable or unwilling to deactivate my account and delete my listings. I have been able to turn off my listings but am unable to deactivate or delete. Terrible!

We booked a house through homeaway twice for the same trip and both times they were canceled after we signed the contract. The first was about 3 months prior to our dates. The second house we got they called 4 days before we were about to leave and said they double booked us. We even called 6 days before to confirm and they confirmed with us. They were very rude and they put us in a bad situation. This whole process made us a nervous wreck. I will never use this site again!

My family paid a $500 deposit on a house for a vacation this summer. The owner sold the house, the new owner isn't honoring the contract (they already booked someone else for the same dates) and nobody is returning the $500 deposit. HomeAway refuses to help and says their guarantee does not apply. We paid $500 and are not receiving the product/service paid for! I understand the owner is to blame but HomeAway should take some responsibility and at least assist us in pushing the owners to do the right thing.

My family and I spent 7 nights at 2809 Pier Pointe Drive Emeral isle NC. Listing at HomeAway.Com was *******. The condo was breathtaking. Very clean and well decorated. Ocean views right from the backporch. Everything you need is already there for your use. The owner is very responsive if something happens and you need help. I highly recommend this condo to anyone that wants to have a relaxing vacation really close to the ocean.

Booked a 4 bedroom villa in El Medano and I was sent an e-mail from homeaway advising me that the property had been taken off the website due to some kind of irregularities with ths property owner. They advised me that the booking was cancelled and told me to book somewhere else which I promptly did. They advised me that I would get a full refund of which I had already paid if i sent in the correct paperwork for the monies I had paid. However they only gave me back the fees that they charge and not the full deposit that I paid leaving me around £230 out of pocket. I think that its a disgrace that I have been left out of pocket through no fault of my own and now I dont know what or where to go from here. Any advice would be appreciated.

We booked a condo in the Cayman islands for Christmas week. We just received a cancellation notice from the owner. Evidently the owner was in the process of selling her condo and the new owner does not want to honor the booking. Home Away claims no responsibility and has not offered to help find another location. We are in the process of trying to talk with an executive of Home Away. We have purchased airfare which will not be reimbursed and at this late date there are no options for us in the Cayman Islands. I do not recommend this organization.

They allow their listing owners to claim ceiling fans as AC, do not respond to complaints, and do not display all reviews for the properties. I submitted a less than positive review for a property that I stayed at and stayed within all of the appropriate guidelines for reviews. I even tried to be as fair as possible by adding both the positives as well as the negatives of the property. My reviw never got posted, the property only has 5 star reviews posted and is claiming that the ceiling fans are acceptable to declare as AC. HomeAway has told the property owner that that is OK. Renters can not trust a company that does not display ALL reviews!

I am outragged as a homeowner that HomeAway is now charging our renters a service fee to maintain their website and support their 24/7 Customer Service. What customer service?
I waited 40 minutes on the phone to ask what this fee was for so how can HomeAway profess to provide such a service. I already pay $1200 a year for their service and now they are charging our renters for the privilege of calling them. This is another example of corporate greed. The poor renter already pays occupancy tax and state taxes in California.
There is no service that Home away provides that merits ths additional charge.
Anyone up for a class action lawsuit?

I'm a prop owner who has had a vacation rental on Homeaway for 8 years. They charge me $400+ and offer many upgrades for promoting my house. Now they are charging over $100 per booking to the GUEST when I book. My house, my services, my negotiated terms -- but they charge guests $thousands to simply use a consumer facing web site. I run my own FB campaigns to promote my home at a Homeway URL. Absurd, greedy and unacceptable that they would quietly implement a monetization scheme on my guests, effectively forcing down my average rental fee in the same way taxes and other fees do.

It is easy to complain about what Homeaway is doing to the hosts and yes even to our guests. If they were to lose 10% of our advertising dollars plus the fees would they get the hint? If we unite as a group we can make a change. There are other options like homeescape.com and vill4vacation.com but if enough of us made the change we can effect a change. It is fine to complain but it is time to do something. "The opposite of courage in our society is not cowardice it is conformity" Earl Nightingale. I personally refuse to conform to this type of behavior. I hope you will also and get involved in changing this poor corporate behavior.

If there could be a negative star that is what I'd give. Booked a reservation on 7/5/17 and total price given online and in CONFIRMATION email was $649.56. I went online almost three weeks later to pay on the credit card I used to book and found a "service charge" of $66.00 from Home Away as a separate line item. I was sure this was just a mix up so I contacted them and despite me providing them my confirmation email with breakdown which DOES NOT show this fee they maintain it was displayed at check out. This is not the first time I've booked with them and I know very well how to make sure I know what I'm being charged for and this "service charge" was not given to me at checkout. I have filed a BBB complaint as these charges also showed up two days later than my booking charges, so this clearly was not displayed when I booked. I smell a class action law suit in the works myself...