Hoverboard360

My father in law purchased this hoverboard for my son for Christmas. Even though he was supposed to receive it for Christmas, it came a month late. My father in law was so distraught that he bought my son another gift. He then received the hoverboard in January and I told him to give it to my son for his birthday in June. Now there is a recall on the board. They want to give you credit at their clothing store! YEA RIGHT!?!? Who wants clothes in place of their hoverboard?!? I noticed that SWAGWAY is putting the right batteries for anyone who has a recalled unit. They are even giving credit to buy the right one. WHY IS HOVERBOARD 360 NOT DOING THE RIGHT THING? VERY POOR CUSTOMER SERVICE... BUY FROM SWAGWAY NOT HOVERBOARD 360!

I ordered a hoverboard from them on December 14th and still have yet to receive it! They will not answer nor will the respond to the emails I have sent. I am going to contact my lawyer.

I finally got a response with the shipping address to return the board after I filed a dispute with my bank. I would advise everyone to file a dispute with the credit card company or your bank.

For anyone interested here is the shipping information to send the board back-

Thank you for providing us with the information we needed to facilitate your return. Please send your board to:

Keenford, Inc.
463 7th Ave.
Suite 806
New York, NY *******

Please be sure to remove any and all labels from the outside of the box prior to shipment. Please be advised that due to our terms and conditions, there is a 15% restocking fee associated with your return, and the shipping is on the customer. We will refund your money upon inspection of your board. If your board is damaged your refund will not be approved and you will be responsible for shipment back.
Please be sure to send tracking information from your shipment to *******@hoverboard360.com.

We appreciate your patience.

Best Regards,

Returns Department
Hoverboard 360

They are a scam... no customer service, will not let you return hoverboards. They do not pick up the phone or reply to emails. AVOID!

I ordered 2 of these after reading about how well and great these things are. I ordered them with the "2-Day free shipping" PFFFT! Took about a week to get 1 and another couple days to get the other. After receiving them, they were not Hoverboard 360's. The box said iMoto. NOT WHAT I ORDERED. I felt a bit suspicious of this. I emailed the comany from their contact info on the web site. I sent an email, one time 3 days in a row. I called their number about 2-3 times a day and never was able to get through. Always placed on hold automatically and eventually getting a recording telling me the voice mail was full and to call back. I finally received an email response back and was told the iMoto is an "Upgrade" because the product I ordered was un-available. That's like going to a car dealership and saying "Ehh, I'll buy a Chevy" and get upgraded to a Cadillac for the same price. No, I don't think so. I called again and FINALLY got ahold of a real person. They tried to convince me that these iMoto boards are OK with no issues. Whatever, I have zero trust at this point. Sending the un-opened iMoto scam Hoverboard 360 whatever is really in the boxes back. Wish I could leave a negative rating because even 1 star is too much!

They took $590 for something that never worked will not answer phone or emails. Something needs done

DON'T BUY FROM THESE they rip you off. Brought a hoverbroad for my son used it 2 20 min each time and then it stop working won't reply to none of my emails

Do not order from this scam. They single handedly ruined alot of Christmas happiness while laughing all the way to the bank.

If any of you are trying to call the no# on the web it doesn't work. This no# is good. Just got off the phone with them. *******985. Good luck all.

I order some hoverkicks on dec. 11 and it said it would of have been on my door step within 2 days but its dec. 22 and there still not here

Ordered on the 11th cancelled on the 12th confirmed on the 1599th and refunded on the Date: 12/17/2015
Amount: $398.99
Type: Posted Activity
Description: HOVERBOARD *******7761 /NY US CARD PURCHASE REFUND

I ordered and company phone nor email works! Called numerous times and they did not respond! Don't order from this company

Ordered on 12/7. Got concerned when we found out it was shipping from Hong Kong, not the US. They say they have two day delivery. What a joke. I send multiple emails, all with no response. I tried calling but you cannot get thru to anyone or leave a message for them. We called our bank to get the payment cancelled. We called PayPal to get the payment cancelled. We registered a complaint with BBB. Its funny that they got back to PayPal asap.

Finally got sick of waiting and got one somewhere else. I called UPS and had the refused the delivery.

Unbelievably I actually got thru to someone this morning. Sheldon informed me that it was UPS that was screwing up the shipments and that it was not their fault. Told him I wanted my refund. But they cannot do that until the package is put back in inventory. 2-3 weeks. He put me on hold and then hung up on me. I tried calling back 20 times but can't get thru.

I have never dealt with a company that was so horrible with customer service. They also lie about their shipping policies. I did not find one thing about this company that was reputable. STAY AWAY.

12/22- Finally got an email from them responding to my final email threating them with legal action. Told them the package was refused for delivery. They actually said there would be a 15% restocking fee for the return and it would take 3 weeks.

I tracked the return on UPS and it said:

A hazardous materials irregularity occurred with this package. We'll contact the sender with additional information.

Wonder what that means. I found a number on another site for Steve the manager. I will be calling him every day until this is resolved.

If anyone knows anything that can be done legally please let me know. At this point I would even drive to their office to get my money back.

We also had the horrible experience with Hoverboard 360. We ordered a board for LAST Christmas. It worked intermittently for maybe 2 weeks. Then it started smoking, became fried and died. For the past 11 months, I have been calling Hoverboard 360 for a refund, or replacement. For 11 months, I have been getting the run around. They would occasionally answer my call, most times not. When they did answer, they'd say "ship us back the defective board" (which we did in March of this year). Nothing happened. Kept calling all year. Around September, they agreed to send out a new, government -certified board (this was a new change to the recall order). Still, after calling for weeks/months, they never sent a new board. They'd say: "we didn't have the correct mailing address, or we lost the shipping label, we didn't have the right color of your board, etc". FINALLY, I called the Consumer Product Safety Commission (CPSC). Just google them. I spoke to Jenny, she took all of my information and complaints about the company. She assured me that within 2 weeks our our phone conversation, I would be getting a call from either Hoverboard 360 or the CPSC with a resolution. Needless to say, I had zero confidence of that, since I'd spend a whole year w/o any results or Hoverboard 360 EVER calling us even once. Well, within 7 days, we got a call from Hoverboard 360, telling us they shipped out a new board with a UPS tracking number! It arrived today. Once year later, but a "good" board arrived. So, for all of you out there, call the CPSC and file a complaint. They will look into it. If you complaint shows non-compliance of Hoverboard 360 in the government recall, they will take action, and did in our case. So, don't give up, call the CPSC and make a complaint! We got a new board, and didn't have to get $500 in crappy clothes. Merry Christmas!

David

Scammers. They do not answer the phone once they have taken your money. They do not deserve the one star I gave them.

In late November of 2015, we purchased a Hoverboard from Hoverboard360, a New York based company, for our son for Christmas. Our son opened the present at Christmas and rode it that day for a bit before we left on vacation for 2 weeks. Upon our return from vacation, our son used the board for a couple of days, indoors only in our basement. A few days later, my wife was working at her computer in our laundry room, where the board was stored. It was not plugged in, and without warning, made a loud bang and began to shoot sparks. For those that recall, it was around Christmas that there was much press about hoverboards catching fire, and in a few instances burning down homes. Fearing a fire, my wife took the board out to our garage.

I immediately began making calls to company to complain and demand a refund of the defective board. I was told to email photos of the board, which I did, and was told to return the board for a replacement. Although insisting a refund, I attempted to return the board through the mail and was turned away at the post office as they refused to ship the product for fear of fire.

I traded several emails with Hoverboard360 which resulted in my finally threatening legal action, which caused them to send me a UPS shipping label to use to return the defective product. I was promised a refund upon return of the board. Well, the board shipped via UPS on February 27 and the tracking information reflected receipt at the company on March 2. I heard nothing from the company for nearly 2 weeks after that time, and contacted them again via email. I was promised a refund within a week, but nothing ever came. I emailed again, and then was asked to provide the tracking number for the shipment, which I did showing delivery and signed receipt by a specific individual at the address.

Following that last email exchange with proof of the tracking and delivery email (April 1st, 2016), I have heard nothing. I have now emailed an additional 3 times demanding a response and refund as promised, but am being ignored.

This company is a scam. They have my money, have the product, and do not deliver on their promises. BUYER BE VERY, VERY, VERY AWARE!

Finally got the call this morning to verify payment ( a week later) women was very nice and understanding! Promised tracking info today FINGERS CROSSED!

I placed an order with Hoverboard360 on Dec 17th. The only thing I have received from them was an email confirmation. They never sent me an order confirmation. I sent several emails and received no response. I tried calling the phone number listed on the website *******298 to require about my order, someone picked up, said I had the wrong number, and hung up the phone. I was confused and thought I had the wrong number but pressed the redial button and it was indeed the same number. This time it was a company voicemail without option to speak to a live person. I reported them to my credit card company as a fraudulent company/website. The credit card company had a total different contact number then the website provided. Shortly after I contacted my credit card company, I received an email from "Hoverboard360" saying that they tried to contact me previously but could not contact me and provided me with a "BOGUS" previous email that had no "sent confirmation" asking me to provide my Credit card number again because my order was placed on high risk and they wanted to make sure they had the correct information. IF THAT IS NOT A SCAM, I DON'T KNOW WHAT IS. DO NOT ORDER FROM THESE PEOPLE.

Does anyone know how or who I can report these people too please help they have my damaged hoverboard and will not respond

I have contacted the FBI, please file a complaint here, if enough of us complain, they will look into it!
http://www.ic3.gov/complaint/splash.aspx

I am looking at this for a possible lawsuit versus Hoverboard360.

The Muhlstock Law Firm, P. C.
*******400
*******@MuhlstockLaw.com

Took 2 weeks to deliver a product that doesn't work - brand is an IMOTO and have been trying since day one to return.

This is one of the worst companies on the planet. I'd say more but not worth my time.