ipsy

I have ipsy and trying to get rid of it. The customer service number doesn't work and I can't call them.

BUYER BEWARE! If I could give zero stars I would! This company has become a joke. I'm going on FOUR MONTHS trying to resolve issues with my June bag and still working on solving an issue with my July bag! Customer service is slow to respond (I've had to routinely wait several days to over a week to get a response) and just send one templated response after another. All they want to do is give you points that are no good unless you continue your membership (and even then the bonus products "sell out" immediately). They basically refuse to solve the actual issues. No one takes ownership to help you and your "case" is passed from one rep to another, even after requesting to speak to a manger, so no one knows what is going on. You basically run on a hamster wheel going nowhere email after email. No one at the company seems to care about their customers or retaining business. They are quick to charge you for your bag but don't ship in a timely fashion (if at all!), noting they can ship at any time during the month. Basically, they will charge you on the 1st and not ship your bag till the 30th and that's okay by them.

Further, products are getting smaller and smaller and seems like products and brands have become extremely limited and repetitive over the last year or so. Clearly they want to push people to their more expensive subscriptions. Their warehouse has also gotten sloppy lately. My last three bags have had at least one wrong or missing item. My products used to come neatly packed in the zipped bag however lately they are loose in the mailer like they were just thrown in. Some items are even open as if they have been used prior to shipping - very concerning for make-up/skincare! The bags have also become completely redundant. They used to be unique (different sizes, shapes, types, material, etc.) but now it's basically the same bag every month, just a different color or pattern.

Based on what I've read on social media, it looks like my issues and concerns are common occurrences. There are a lot of companies offering this type of service. I would HIGHLY suggest doing your research before giving this company your money and would highly discourage a yearly membership as you are then locked in with no recourse.

I signed up for ipsy in April. Immediately was taken off the wait list and received an email saying I would receive my April glam bag soon. May has come around, I still haven't received the glam bag I was charged for in April, nor have I received any sort of tracking information. I emailed the company back and forth asking where my April glam bag was and I just received what seemed as an automated response of "we're sorry you're having issues, you will receive your tracking information soon." I email the company again telling them I changed my address (I waited until the end of April to do so, for May) and inquired about my April glam bag, and why I was charged if nothing was received. I made them aware of the upcoming move, and told them I changed my address at the end of April as to receive my May glam bag without issues. My email was very clear and concise, and they interpreted it as "we don't reimburse for address changes, but we know stuff happens so we can make an exception." Keep in mind I said nothing about not receiving my April glam bag BECAUSE of the address change, I just hadn't received t at all. I looked back at my email as to give them the benefit of the doubt that possibly there was chance for misinterpretation... I just don't understand the incompetence. With that being said, I don't have much faith in a company who conducts all their business through email. I went ahead and cancelled my subscription as not to deal with any future hassle. Sure, they have potential and I'm sure there are many success stories - but in my opinion it's quite unprofessional to get back to someone two-three (at times it was four days!) about a product you're paying for and not receiving.

I like my Ipsy bags. Ten dollars is nothing to get almost three full size items and two deluxe size samples along with a cut little cosmetic bag. Its a nice surprise. Also, I like the fact that I have the opportunity to purchase high end products at a fraction of the price and several times a week. They also offer discounts through name brand sites via a promo code. My problem occurred when I was looking around the site and found that I can accumulate points to receive deluxe products for said points. You get points by doing reviews, ratings and comments and posting them to your facebook or other social media. So basically giving them a plug for points. Well I did them, I had quit a few to do because I had never done them within the almost two years of getting Ipsy. I did so many the one night and received all my points. The next morning I set out to do more. I had my eye on a colorpop eye pallet for 1500 points. That morning I made 30 posts, all very accurate and time consuming. I checked my points afterwards to see where I was at and it did not give me the correct amount for the posts that I had made. So I contacted them via email. They responded with there was something wrong with their system and they were working on correcting it. Well the system is back up. Now Im fighting to get my points. They have had several different associates contact me, each of which fail to read past emails and have to be informed once again about the problem and each not understanding it either because they keep mentioning things that dont pertain to the problem. The last girl that contacted me asked me twice to do thirty screen shots of my facebook to prove that i did the posts so that i could receive the points I had done the work for. I told her to eff off in not so many words. Im pissed and this is how Im going to retaliate. Im also never writing another review about them unless its negative. B holes. Decent item, bad customer service skills!

My bags have been arriving later and later. December 2nd I added on some items as gifts. December 17 received an email saying my order was delayed but I will get it in time for the holidays. December 22nd, still no shipping info so I reached out to customer service via email. Was told my items were on the way, asked for tracking info, they told me it should be in my account. Nope, reached out via email again, was told that my order still hadn't shipped but would get info soon. December 24th reached out again via email. No response. Reached out via messenger, was told postal service delays, ask for tracking, they told me it was still in process at their facility. December 26th, emailed. No response. Messaged, no response. December 27th, post a comment a page post. Finally got a response but it was to tell me my order never shipped and now they are out of stock of a good part of my order. Won't refund me and I'm basically out of luck. I'll maybe get my order in the next 15 days. Canceling my account after about 5 years because they simply don't care.

I love the samples they sent so much and I upgraded to the Ipsy plus still waiting for that one to come in

It's alright but if you cancel your order or subscription you don't get your money back! Donte recommend

I wanted to try products i didnt know about. These people hounded md until i cancelled and has yet yo send my 30 products already paid for

Great customer service and also good products! I always use all of the Ipsy products I get! I recommend it.