• jClub.com

jClub.com

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Overview

jClub.com has a rating of 3.5 stars from 7,428 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with jClub.com most frequently mention customer service, good quality, and great prices. jClub.com ranks 3rd among Daily Deals sites.

  • Service
    228
  • Value
    233
  • Shipping
    235
  • Returns
    106
  • Quality
    231
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
3
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How would you rate jClub.com?
Top Positive Review

“Always the best place to shop”

RR R.
5/10/16

Choxi (formerly NoMoreRack) has awesome customer service. I had a problem, once, with my local post office, and they handled it for me. That goes above and beyond. The products are well priced. Sometimes not quite what I expected, but always as stated on their site.

Top Critical Review

“Amazon”

cheryl s.
3/17/24

Has some amazing daily deals.I check them every few days.If you cant find an item anywhere be sure and check Amazon.Has a variety of choices and pricing.

Reviews (7,428)

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Reviews that mention popular keywords

customer service (754) quality products (104) shopping experience (121) credit card (72) store credit (35) post office (18)
Thumbnail of user andyy5
Singapore
1 review
0 helpful votes
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September 5th, 2015
Verified purchase

All of my Choxi purchases have been good quality and reasonably priced. Shipping can be very slow on some orders, fast on others. My one return attempt was a messed up confusing affair but maybe by now they have improved upon returns.

Thumbnail of user shirleyk26
Florida
2 reviews
3 helpful votes
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May 15th, 2016
Verified purchase

Placed order 4/21. Charge went thru 4/22. Received 1 item 4/27. Still waiting on 5/13 for rest... 4 items. I don't like anybody using my money for their purposes. Charges should be made when product is shipped.

Thumbnail of user lindak81
New Jersey
1 review
0 helpful votes
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February 6th, 2016
Verified purchase

Have purchased quite a items and am mostly satisfied. Only one purchase left me totally disappointed! Worst quality I've ever experienced! Everything else was cool.
Do find that the prices are really good most of time, but the stated original cost can be ridiculous! Only other complaint is that email is so long! It keeps repeating the same items and it's hard to get information on an item without going through many again! Really do appreciate the three hour ship free window!

Thumbnail of user sandyp44
North Carolina
2 reviews
1 helpful vote
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November 9th, 2016

Have been having trouble with getting any items from them for months. Finally issued a credit and can't use it due to the Website down now for weeks. Nomorerack was awesome but whoever took this over is failing miserably.

Thumbnail of user rebs2
Georgia
1 review
5 helpful votes
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September 6th, 2016

After about 7 months and numerous calls to defunct Choxi and my credit card company, I finally got a refund for the two bottles of perfume that we're never delivered. I fear no one else will be getting refunds. Choxi has dissolved in bankruptcy and assets taken over by a "new" business--jClub.com-- They have already sent me ads but their website makes great pains to say they will NOT assume any old debts from Choxi

Thumbnail of user sarahm191
Oregon
1 review
0 helpful votes
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December 15th, 2015
Verified purchase

Choxi had a decent amount of name brands and after market products for better than average discounts. It's well worth it if you can shop during their limited free shipping window. I have been satisfied with the majority of my purchases. However, Choxi's return policies and shipping times can use some improvements.

Thumbnail of user irwing5
Florida
1 review
1 helpful vote
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December 4th, 2015
Verified purchase

Eye makeup that arrived completely broken up and not returnable was given a 50% refund. It should have been completely refunded in my opinion, I am a valued customers who consistently purchases from Choxi and has few bad products.

Thumbnail of user ambere15
Alabama
1 review
0 helpful votes
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February 13th, 2016
Verified purchase

I've bought about 20-25 items on Choxi, and have been pleased with almost every purchase. The one item that I didn't like--I was able to receive a refund; less restock fee. I used Choxi for 50% of my Christmas shopping as it was so convenient and they have good "free shipping" specials. They also send me $10 off coupons periodically, which are helpful, and of course keep me coming back. Thanks Choxi!

Thumbnail of user virgilc12
Nevada
1 review
0 helpful votes
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February 25th, 2016
Verified purchase

So far... Waiting on a better app to save favorite. Groupon is really only competition with me. Love the shipping. Some items hit or miss. You get what you pay for. The best customer service. Very timely responses. Overall A-

Thumbnail of user tinah52
California
1 review
0 helpful votes
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December 27th, 2015
Verified purchase

Choxi my new go-to. The orders that I placed were dealt with quickly, efficiently and almost effortlessly. As an MBA student, if they offered me a job, I'd grab it. They're business sense is spot on!
I highly recommend everyone make Choxi their new Go-To!

Thumbnail of user miab10
Nebraska
1 review
0 helpful votes
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June 29th, 2016
Verified purchase

I made my purchase on 05/31/2016. It is now 50 days later and I have only received 3 of my 11 items! I am not sure why it would take this long! I use to love ordering from No More Rack, their former name, however it seems that there are always massive delays in shipments with Choxi. I do not see myself using the website again.

Thumbnail of user lindab202
Minnesota
2 reviews
0 helpful votes
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February 6th, 2016
Verified purchase

Good reviews helped me pick the right size and the price of $19 was perfect along with free shipping! They arrived by the time and day stated. Overall a great experience for buying online, sight unseen. Will order again!

Thumbnail of user hm39
Illinois
1 review
0 helpful votes
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January 24th, 2016
Verified purchase

The boots I ordered were exactly as described and fit perfectly thanks to the hint to order one size larger. They arrived a day earlier than expected which made it even better. Would absolutely recommend everyone buy these boots.

Thumbnail of user craigr26
New Jersey
1 review
0 helpful votes
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August 26th, 2015
Verified purchase

Even though there have been some items that I have returned, only to exchange for others, the shopping experience here has been very good. Now if we can work on the speed of delivery then everything would be great. But customer service and response is very professional and reliable.

Thumbnail of user amandac106
Minnesota
1 review
0 helpful votes
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February 22nd, 2016
Verified purchase

I have ordered a lot from this site over the years. Each time has been great! They have lots of name brand products and items that I can not find anywhere else- all at discounted prices. If I have an issue with my order after I receive it, they always make it right with no questions asked! Love them! Recommended to you family and friends.

Thumbnail of user torir4
California
1 review
0 helpful votes
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February 21st, 2016
Verified purchase

I enjoy checking out Choxi's selection. I've recommended the site to family and friends. I've purchased dozens of items over the past couple years.

Minus 1 star for cancelling 3 orders (Each time suspiciously happens to have been when I used a $10 credit.)

Thumbnail of user anneb48
Louisiana
2 reviews
1 helpful vote
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October 31st, 2015
Verified purchase

No, I will never use them again. The delivery of my 3 items took forever. After 20 day I am still waiting on a item. There are too many other better sites to use than them like Amazon, RetailMenot.
I do not recommend Choxi.

Thumbnail of user joand27
California
1 review
0 helpful votes
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February 6th, 2016
Verified purchase

When an article of clothing is no longer available, it should be stated on the site or upon purchase. An article I ordered 3 different times and was charged to my credit card ended up not available weeks later. Now I wait for the 2 to 10 working days before a refund. Too frustrating to shop this way. Sorry, I can't give a good rating even though the price may be attractive.

Thumbnail of user barbarao21
New York
1 review
0 helpful votes
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March 19th, 2016
Verified purchase

After 41/2 years of specialists, physical therapy
And constant pain in my neck and back, I have found relief using the portable full body vibration machine ( using it for a week). Am hoping to relieve pain in my arms and hands and legs with continual use. All of this caused by a careless speeding driver on his cell phone. Other purchases have been super at cheap prices. Thank you, Choxi!

Thumbnail of user williamb915
Utah
2 reviews
16 helpful votes
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November 30th, 2018
• Updated review

Customer service jumped all over my 2 * review and did everything possible to make right each one of my complaints. "Liz" was very persistent in emailing and calling me until we finally got together over the phone. She explained how jClub works with its product providers and distribution team to provide the best quality products at lowest possible prices and that when an item is inferior, damaged, or not as advertised, jClub customer service will quickly correct the problem. I am fully satisfied with jClub's response to my comments and complaints. I will definite buy from jClub again!

Low quality, inflated "retail" prices
October 29th, 2018
• Previous review

There really should be an investigation into the quoted "list price" of offerings. I suspect that the retail price is inflated to make the jClub price appear to be "70% off" or "90%off". I ordered a number of small items and some clothing and none of what I ordered would have been able to command the "list price" shown. Many retail stores were recently cited for that kind of false advertising by the Federal Trade Commission (I think). Buyers should be careful. If it has an incredible "jClub price", it probably is, and the quality will confirm that.

Thumbnail of user sofias9
California
1 review
0 helpful votes
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February 6th, 2016
Verified purchase

Everything I've ordered comes in a quick time. Some things don't exactly look like the picture but are still good quality. I've ordered jewelry, shoes, even replacement head for my toothbrush. I am very satisfied with the product.

Thumbnail of user kimberw2
Oklahoma
1 review
0 helpful votes
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December 27th, 2015
Verified purchase

I ordered Sterling Silver necklaces for my daughters as Christmas gifts, and they are stunning! I can't wait to see them on the girls. My Customer Service experience was both pleasant and efficient. I submitted a concern via email which was promptly answered (within 24 hours) by an individual as opposed to the standard auto-reply we have come to expect. The CSR provided the information I requested and did so with a pleasant attitude. I especially appreciate that because I have worked in retail/customer service during the holidays. People often take out their frustrations on you, and it can be difficult to stay positive.

Thumbnail of user shayc3
California
1 review
0 helpful votes
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March 19th, 2016
Verified purchase

Experience is quite good. I would like a phone number, but they like e-mail for communication. Variety of items for sale at reasonable prices if you consider tax and shipping fees... you have to do the math. It's always nice to be able to return something to an actual store without keeping the post office in revenue, but it's your choice. I've been very satisfied with their customer service. It's fun to shop at this site!

Thumbnail of user jills46
California
1 review
0 helpful votes
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January 23rd, 2016
Verified purchase

I enjoy browsing on Choxi. To be honest, it's generally best for little fun purchases rather than necessities, as things sell out so fast. But the prices are so low that I can justify an occasional little indulgence.

Thumbnail of user lorar4
Florida
1 review
16 helpful votes
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August 26th, 2015
Verified purchase

I've been shopping with Choxi (formerly Nomorerack) for approximately 4 years now and can honestly say that I have not had one negative experience with them. My orders have arrived on time -- Any exchange/refund, though very few, have always been handled with excellent customer service and a smooth transaction. They provide detailed descriptions on every product available to help with customer expectations and to prevent unwanted issues. I understand that there may be some who disagree with this review, but I firmly believe that if we would thoroughly read the details in the descriptions provided on the products on sale it would certainly prevent negative experiences. Every product I've ordered - handbags, jewelry and much more - have met and some even exceeded my expectations. I absolutely love Choxi and will continue to take advantage of this amazing website for so many of my needs, and yes, especially my wants.;-)

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From the business

JClub is a new online shopping destination for anyone who loves getting an amazing deal but isn’t interested in tricks, gimmicks, or fees.

Our team works directly with suppliers to cut costs and ensure we’re offering some of the very best prices around on products across a wide variety of categories including apparel, beauty, electronics, home, shoes, handbags, luggage, watches, fragrance, designer and branded goods, and more.

Every item, every day ships on the house. Absolutely no hidden fees and no minimum purchases required.

If you run into a problem with your order or overall shopping experience, our friendly and professional U.S.-based customer service team will be there to try and make things right.

Company Representative

Thumbnail of user adamh87
Irving O.
Director Of Customer Service & Call Quality

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