jClub.com

This review relates to my first purchase with Choxi. I bought three very small items. They all arrived in good condition and are of good quality. The purchasing process was very easy. The only reason that I didn't give five stars is because they seemed to take an inordinately long amount of time to arrive and each was sent separately. Now I understand that this last part may not be under Choxi's control, as the items are probably drop-shipped from the manufacturer or some middle-man, but it still was unexpected and annoying. Other than that, everything was great.

While I love their merchandise, their customer service needs help! I needed to know how to return a pair of mens shoes. I bought two pairs knowing one of them would fit my husband, but when buying online, you don't know until you get them. Naturally, the first pair he tried on did fit him. The others had to go back. BEFORE my problem was solved, Choxi sent emails stating: "Your request (#*******) has been solved. To reopen this request, reply to this email or click the link below:
https://choxi.zendesk.com/hc/requests/*******." My request was NOT solved. They need to better understand what it feels like to have someone claim your problem is solved when it was definitely not solved at that time. Thank you.

My overall ordering experience is great. It was easy and fast. However, I never know when my order is ready to ship. But, so far the product arrived in a reasonable time. I am still waiting for 2 more orders. Price is good.

Why did I stop shopping with you.
Your company failed to give refunds on returned merchandise. Even after two of your representatives were notified. I lost between $90 and $100 in refunds.

Do not contact me again

I enjoy the variety and selection of items. Gives me good ideas for gifts and the price seems to be better than other on-line sellers. I've learned from experience to check out items carefully before ordering, however, because some products are super-miniaturized as compared to what one may expect from the illustrations; i. E. tiny toys, jewelry, etc. (hence - the lower pricing). All things considered -- it's still the "biggest bang for the buck "..

I've been a fan of this site from the beginning. Their customer service is great; make sure when you purchase something it's returnable if you have any hesitation about the item. I made that mistake; but it was my fault so just pay attention. I still love the site I'm just smarter!

Great customer service, awesome products, generous frequent customer gifts ($10 off coupons every couple of weeks in my email) and low cost shipping! Most of the deals say they have a time limit, but I usually run across them over and over, so even if you miss something the first time it will generally turn up again... and if there is a problem with any product their customer service will refund your money with no hassle.

When Choxi was Nomorerack, I gave them 5 stars. Their service has deteriorated significantly. In the last year and a half, 4/5 of my orders were not filled. Moreover, shipments take weeks when they do fulfill your order. You; re better off using Buy.com for electronics and Overstock.com for household articles. A watch that was $115 on Choxi was $96 on Overstock. Moreover, these two vendors get your stuff to you in a week or less.

Item ordered over three weeks ago and has not shipped. Choxi customer service just gives a boiler plate response. Even a phone call did not help. They will not call or contact their supplier for status. This is totally unacceptable. We have purchased a number of items from them and never had any problem. There will be no problem in the future, because we will not order from them again. Too many other discount places on the web to put up with poor customer service!

Man, I am so disappointed in this company. When it was "NoMoreRack" is was awesome. Quick deliveries & great customer service. Now that it's Choxi, good luck talking to customer service & even understanding who you're talking to. That's beside the point tho, I placed several orders recently. I had to wait close to 2 months for everything. I got wrong sizes, wrong colors, different material than what was stated on the item on 4 pairs of pants, and the worst customer service ever. The options given to me were NONE that were acceptable. I will never order from them again!

I have been using Choxi for awhile now and have been very pleased. I look forward to seeing new deals appear when I receive there email! It is like Christmas every month! Good value for most of the item they offer ata a great price. The 2 dollar shipping is just another bonus as well...

If you're diligent, you can get a lot of gift and necessity shopping done here - just be careful not to buy things because they are a good deal! (guilty:-)
I've ordered well over 100 products over the years and have always been satisfied. Once or twice a shipping issue arises and they are very good at resolving quickly. One of my favorite sites.

Ordered a great pair of boots and at a great price; however, since my instep starts practically at my ankles could not get them on. Returned the next day, with ALL instructions followed Been 10 days and still have not received credit. This slow delay will certainly affect what I order.

Better quality. Quicker delivery. They keep me better informed about any problems with an order. More compliments from those that get to see what I bought from this company. Choxi is so much better than it was as NoMoreRacks. I love them.

I was very satisfied with my recent orders for sheets. They were received within a matter of days. The ordering process is easy with an option of protection through the Google Trusted Stores program(free). Also free delivery is offered during a certain time period provided by Choxi. I am notified via e-mail of this capability.

Sometimes it seems to take too long to receive orders, but I understand that they come from different suppliers, so it isn't that big a thing.
I am most happy w/bedding items(sheets). Not always pleased w/personal wear items. Have found some poorly made, or chintzy! Have not really ordered any very large items like household furnishings, or electronics. So cannot comment on them.

Really enjoyed ordering from Choxi. Always had good quality purchases. Then all of a sudden Choxi quit delivering to my home, for what reason I do not know. Tried a couple times more and it would not go through. So I stopped.

Overall, I'm pleased with what I purchased through Choxi. The charging cord took a long time to arrive and is very slow when in use, but the other items all arrived quickly or reasonably quickly, and have been of very high quality.

I have ordered electronics as well as a few different health & wellness products from Choxi. If you take advantage of their free shipping offers and VIP credit deals, you can really save a bundle. I have also gotten three different magazine subscriptions for free as a bonus on my order.

My only criticism is relating to shipping. About half the items I purchased arrived within a reasonable time (1-2 weeks). But others have taken considerably longer. In fact, I am still waiting for three items that were ordered about one month ago.

Have very good experience with Choxi. No hassles, quick response, good prices and products. About all you can ask for in an online web site. Their discount offer for customers is a good incentive to shop.

Orders say completed, but I have been waiting a month for the bug zapper. They have the worst website for giving you any kind of shipping information. By the time I get it the bugs will be gone. I emailed customer service and just got basically no answer to my questions. The old web site was wonderful. This site is horrible, and I'm sure you can find the exact items they sell elsewhere, which is where I'm going to shop from now on.

I ordered from this company and had previously ordered from them when they were nomorerack.com with no problem. I recently ordered from choxi and over a month later I'm still waiting! They are the worst! I've called customer service numerous times, to no avail. The customer service is horrendous and promises made of contacting vendor and then will get back to customer. That never happens! How does a business last treating their customers this way? They have no problem taking your money but you get nothing in return. I've learned my lesson so save yourself the frustration, time and money and don't order from them! If I could grade them lower than a "1" I would!

I have purchased a number of items from Choxi and have never been dissatisfied with any of them in any way. I ordered 2 down alternative comforters that wash well are are warm, yet light, sweaters that I ordered 4 of, a collapsible dog dish for only $2 that my reluctant drinking dog loves, among many other items. Shipping is fast, love it in all ways - only wish they would provide payment through Paypal as used to be the case with their predecessor. Other than that Perfect!