jClub.com

Bought some things in November with promises by Christmas... failed to fulfill this... I was given "store" credit. Ordered something recently and they can't find it... more store credit.
Why would I want to ever shop here again?
Now stuck with MORE credit...
They claim to have "customer support" but all I get is standard scripted responses by people who cannot write English.
Choxi sucks!

I find great bargains each time I go to the Choxi website. Yes, there are definitely a few things (earrings & a handbag) that said retails for $129.00, and I paid around $10 or $15 for that were worth Choxi's price, but I would never had paid $129.00 for the items. Everything is delivered in a timely manner. I have been ordering from this company for over three years, and there was only ONE time that they made an error in my order. They sent the wrong color of a watch & went out of their way to make it right. I find that the prices & quality are actually quite good.

I have a credit rating of 735 yet this company decided, with no explanations, to shut down my account and till today, even after several emails from me, my account has not been activated. Needless to say I am shopping elsewhere and will never ever go back to that site.

One order placed on 19 March has gone way past the 12 -14 days for delivery. Twice I have asked about it and they keep saying its the supplier. If I do or not get the order soon, I am deleting my account with Choxi and will never buy from them again. I have been a big customer of them until now. So, I don't order anymore since I don't want to go through the waiting game and excuses.

First I wrote about 6 long paragraphs with my crazy good experiences with Choxi. But my teenager said no one will read something that long. Here goes: The customer service is outstanding & easy to get a hold of. I got a refund the same day. The products are as good as they appear and are as described -- sometimes better. Every item I've ordered is of excellent quality -- bed sheets, a record player, jewelry, purses, wallets, watches, etc. I'm not wealthy. But I love quality and I love a bargain. The amazing service, and people behind it are the best. Consistently. I've ordered 5-6 times over the last 15 months.

Overall, Choxi is a great way to buy. The prices are usually below other competitors. If you see something you like on the site, it is unlikely you'll find it at that same low price. The shipping times vary, but most items are distributed within a week. I would highly recommend buying from them.

I used company under previous two names, and I was a bit reticent to try JClub after not getting merchandise from last order with Choxi. But, my curiosity got the best of me, and I did it. Love the free shipping, first of all. Items shipped separately and with different speeds, but I did get everything. Quality is what is expected and varies, dependent upon item/company. I love that they sell refurbished items at significantly discounted prices. So, so far, so good! I'm excited to continue the relationship.

I received my order only to find out it was defective. I considered doing nothing about it and eating the cost because I dread online returns. It always seems to be such an ordeal to resolve problems with online orders - sometimes taking nearly a week of emails back and forth. Since Ive never dealt with JClub before I figured I would go ahead and contact them. To my delight, not only was my email answered quickly, I received quick resolution and they are shipping me a replacement in less than 48 hours. I will definitely continue ordering through JClub and recommend them to my friends and family.

The customer service is nice enough but I have had several items that took over 3 weeks just to be ready to ship. Some items didn't even arrive with all of the appropriate accessories. So even though the customer service team helped me resolve these issues, there were simply too many too often to continue using this site. Also, I can find similar or exactly the same items cheaper elsewhere.

The customer service reps are nice, but the companies policies are greatly lacking as far as serving the customer. Issuing a store credit for returned merchandise should be handled like cash, with no restrictions placed upon the credit. After going through these issues multiple times, I decided to stop buying from Choxi because the policy isn't right.

I wish I had. Almost a month and no item or any status updates. 24 hours to answer my inquiry, which basically said "we don't know, but you can cancel."
In this day and age, hard to believe an online retailer can be this poor.

Everything has always been great! I noticed a credit on my visa this week so i'm guessing the sheets i ordered in Feb are not coming. That's ok. I had a chance to deal with customer service and they were very pleasant explaining some things to me. I wish you could re-carry some of the great offers you've had. The handbags are so beautiful and well priced, i just wish you'd carry some half the size.:-) But overall I love your website and visit almost every day. Thank you k.

If you are like me and have already started Christmas Shopping, no need to shop any where else. jClub.com has the best prices on the Internet. More importantly they have a great customer service team, that will even help you find gifts for your loved ones. I had the pleasure of speaking to a customer service representative by the name of Stephanie who was so polite and helpful, I just wished every company I dealt with had someone like her to help customers.

Choxi opened a awesome way to shop when they announced their new name! My sewing machine arrived just days after I placed the order and the cost was lower than any other companies - even Wal Mart! I'm excited and 'window shop' on their site a lot. Thanks you Choxi

Everything I have purchased from Choxi has been priced right and just as advertised. Coffee K cups have worked out to be less then 0.25 per cup, bluetooth headphones by LG have been really good.
Costume jewelry has been a little cheap but you get what you pay for!

Ordered camo underwear for my husband. Took almost 2 weeks to arrive, but was very pleased with the order. Hanes underwear were great quality, just what my husband likes. Terrific price, free shipping as well. Will order from Choxi again.

I've used Choxi way before they became Choxi (nomorerack). It's a great site to score some awesome deals on high ticket items. You can usually always find something that you can't get in stores and it's just fun to browse!

Placed two orders for Christmas gifts for my sons. 3 1/2 weeks later, nothing!
I have called Customer Service, only to get the run around. They told me I needed to email my issue. Did that, and received standard response form letter. Responded to that, same form response. Send another email regarding the lack of delivery, same exact form letter as a response as the previous two.
These guys suck!
Don't believe me? Look them up on the Better Business Bureau's website.
Save yourself the headache. Use a real internet seller. Not these crooks.

After several inquiries on shipment, Choxi finally cancelled my oder. They tried to shove a site credit at me, and once again, had to ask for a refund. This site is no longer one I care to do business with.

I have had two recent transactions where the product was not available. It took five weeks and two inquiries for me to finally get notice of the first one, and just yesterday I got an email about the second one. Not available--no longer doing business with manufacturer. Instead of giving me a refund, Choxi gave me a credit of 125% of the purchase. This is nice, but it means that I must now buy something else from them. And right now, I'm not finding anything I want from their inventory. I'd have preferred the option of choosing which way I wanted it to go.

I'm in the process of refitting my guest room and shopped online with Choxi for a new comforter ensemble. There were so many choices, I was able to find just what I was looking for very quickly. Three days later, my door bell rang, the dog began barking his head off to let me know someone was outside. Unbelievably, when I opened the door, I found a large box from Choxi with my order. The room is not even ready yet but I will be when needed. Thanks Choxi!

Products not shipped in timely fashion. When I asked for a refund a month later I was told if I changed my mind about my purchase I had two hours to do so. I am still waiting for items purchased that they refuse to refund and have no tracking information for them which your supposed to get within 7 days of your purchase. This site is horrible. Will never shop with them again. Don't recommend to anyone!

Everything that I've ordered is as advertised or BETTER. I'm simply in love with their prices and their service. Sometimes items don't arrive as fast as they would from other services but that's O. K. with me because most of the time I order during the free shipping window, saving me $$$. Keep up the good work... I will keep ordering from Choxi!