JJ's House

I originally reviewed this company with 1 star bc of their return policy. I had ordered a dress and cancelled my order just a couple hours later and they were only offering me a 5% refund. The order had not even been processed or shipped yet…
After emailing the company back again, they ended up honoring a full refund.
In todays times with online shopping, consumers change their minds, needs or wants can quickly change. I recommend this company changes their return policy for cancellations so that they can ensure more confidence with their buyers.

I did not like the way this dress fitted and I used a tape measure! UGH! Also, it took way longer than they said to arrive. The dress doesn't look like it does in the pictures and the lace is itchy. Be sure to read the details of the return policy. I did not realize that all of the dresses are made to order, even if you order per their dress size guidelines. I could have picked up a much nicer quality dress in a local department store.

I purchased a size 14 dress. It was too small so I ordered the same dress in size 16. After 5 days of numerous live chats and numerous "we will get back to you in within 24 hours" responses, I received the message that I can receive 10% or 20% back. Do not buy from this company.

I have to say after a very nervous wait for my order which arrived the day before my daughters prom (which is the only thing I could fault this company on it should of arrived the week before) the dress was absolutely spot on. We paid for the tailored fit and it fit perfectly, she looked and felt beautiful in it.
We were charged an extra £32 shipping fee from courier and had to pay it to get the dress, however, I contacted JJsHouse and they promptly refunded that payment. So I would definitely recommend this company after a hesitant start!

I found this site without time to order a custom dress. I managed to find a dress and placed an order. They responded already out of stock, please provide alternative or cancel your order. I found others that would work and was supposed to get a response in 24 hours. 2 or 3 days later, sorry out of stock, can we cancel your order. I tried several more times and the same customer service agent says again, can we cancel your order? They had no intention of helping me. I asked several times that someone call. They are liars and cheats! Now, I'm two weeks from my daughters wedding and I don't have anything. Don't use this company. It's a scam!

Do not order from this company! I order a dress for a wedding I am in and there return policy states they except returns as long as the tags are in tacked and it hasn't been warn that is how my dress is I tried it on and needed to exchange it and they offered me 10% off to buy another one! I was willing to eat the shipping cost just to get an even exchange but I still got a big fat no! Poor customer service on top of do not hold up there end of the dill on returns!

Customer service does not exist on this website. I ordered a bridesmaid's dress but need to return it because the color clashes with the flower girl's dress. For a legitimate company this would be a piece of cake. Not with this company. No phone number to call them. Reading between the lines of the return policy it basically says that if something doesn't fit - too bad - you ordered that size so it should fit. Color wrong? Too bad! Their not responsible for the quality of your computer monitor. I can only assume this is a Chinese company because the dress came with a return address from China. The company does not operate as a legitimate U.S. or other nation's operation that cares about its customers. Stay away! I wish I had checked out this website before buying from them. Lesson learned!

This dress is as beautiful as pictured and the fit is perfect. It is true to US sizes. It arrived even sooner than I expected which was great since I was worried about receiving it in time for an upcoming wedding. I now have a chiffon jacket to match on order to cover my arms. I can't say enough about how pleased I am with my order and would recommend JJ's House. Also, this dress is very flattering if you have a tummy that fitted dresses tend to accentuate.

It seemed like an overseas company... They don't always think like we do. So of course the word "return" to them means "exchange". They were full of tricks up their sleeve when I wanted to return a hat. I was smart in that I only spent $38. I also knew there was no customer service number which always additionally worries me but I took a chance.

They pose two options for returning an item: Option 1: Keep the item and they will give you a coupon for 50% off a future purchase or Option 2: Return the item and get a full coupon for another item (essentially an exchange). So I told them I am opting for Option 3: Donating the hat to charity and never using their service again because I feel tricked. I gave them this website and showed them how much everyone hates them.

Well live and learn everybody... I should have looked them up before buying but I really thought I'd like the hat. So chalk it up to experience

I have ordered 2 dresses for my wedding and I am more than satisfied. First of all, affordable price. Second, grate personal assistance who is always on line and helps you to proceed your order. Third, timing. My dresses were done very fast. And last is delivery, quick and safe.

This company is a rip-off. I ordered a bridesmaid dress from JJshouse as it was where the bride chose. I picked an a-line dress due to not wanting anything tight. I paid for custom sizing as I had read that the regular sizes come small. Dress arrived and it was skin tight to mid thigh and the fabric at the chest area stuck out in different places. Also the built in cups were very low. Contacted them the day I got it and was told I could only get 40% back. I accepted it for alterations, but found out the dress could not be fixed, so I contacted again and they said they could only offer 10% of a coupon for my next purchase. Now 2 months later I am still fighting to get full amount paid returned to me, which I was promised during communication through PayPal.
I would highly recommended never using this site. I went to a local dress shop and got a beautiful dress that was made perfectly.

You do not deserve this 1 star, but it was my only option. I've tried for 3 days to cancel my order and all you do is ignore my "ticket". Your live chat is worthless, it's like talking to an automated system. I want a complete refund and I will never order from you again. I will definitely make sure to warn everyone about your business practices and how you ignore your customers. Why have a cancel button of it's not even truly an cancel button. It's amazing how quickly you took payment though. Shady business that needs shut down.

JJ's House offers dresses to try on. Pay $10/dress, my shipping was free and fast. They arrived in a few days. I tried them on and my final decision was complete! You must send them back within 7 days, but that is plenty of time. I then ordered the dress in the color I selected and had peace of mind that my decision was right for me. The quality was very good too. The lining was soft (not itchy), well. Made and they offer custom sizing if you're hard to fit. I highly recommend JJ's House!

We ordered dresses from JJ's House and they are horrible. Out of 5 dresses NONE fit! I am a professional seamstress and they do not take into account the shoulder measurement and this should have been my first red flag, but because we were pushed for time we thought we would go for it! WE WASTED $1000! The dresses are garbage. Garbage material, garbage workmanship and 10 inches of missing material in the back! Then they offer me 40% to take it somewhere to have it fixed? Where am I going to find fabric to match and fill in 10 inches of fabric? NEVER order from these people!

I just received my 3 dresses! Just Beautiful! I did not get it custom made I used the sizing and it fit perfectly except for 1! It was slightly too big on the bust, no big deal will get it altered! The dress does smell a bit fishy and I am presently airing it out! Should be fine after a few days! The zippers are hard to zip up. I was surprise of the additional Custom I had to pay! So with all this I will give JJ's House a 4 star

I bought a dress- that didn't fit, they refuse to exchange or return my money. Claiming these dresses are custom made, Not! All I could do when ordering was choose a size and a color.
Their solution for me to sell it on E-bay or go have it tailored. The dress is super long, and it doesn't close (too small) they don't have a phone number, and they only communicate via e-mail. I already have a dispute with my bank. Total cost for my dress $163.18

I highly recommend JJ's House. Customer service was very timely on their emails and very kind.
Their dresses are high quality and not see through. My alterations gal said my dress was beautiful and very well made. I can't say enough good things about my experience. I highly recommend the Try It At Home program. It's easy to return items and the dresses looked brand new. I ended up keeping a Try At Home dress.

Bought a gorgeous chiffon and lace dress on final sale. I was nervous because I knew I could not return in. I followed the measuring guidelines, which indicated I should order a 6. It arrived quickly, as promised, and was so pretty! The bodice needed to be taken in a bit for the best fit, and the dress is designed with alternations in mind, so I was able to do it myself! As I'm 5' 1-1/2", the dress needs to be hemmed as well unless I plan to wear stilts or stand on a small box throughout the event. Buying this dress on a terrific sale gave me insight for future orders. Get out a tape measure or a piece of string and a yardstick and take careful measurements! Do not order based on your usual clothing brand size. A custom option is just a little more and might be the best way to go--check the size guide. I am very happy with my dress. The details are so pretty! I will definitely be back!

I ordered a custom measured gown for a black tie affair. The dress came in 5 days! It was beautifully made, lined and fit like a glove. Customer service was top notch and answered my many questions promptly. I would highly recommend this site and actually have to all of my friends and family. I'll be back to order a Christmas dress!

Just read the huge stack of bad reviews. Then look at the shill/fake accounts posting "five star we love it reviews" with accounts that only do one or two reviews.

Don't order from this site until you look at all the reviews!

JULIEYYE L.: Posting in all caps is yelling at us. ( and gives your post no added value...)

I purchased a dress and paid extra for custom measurements, however they did NOT use the measurements of hollow to floor or my height, so the waist is in the wrong place and cannot be fixed. When I notified them they said I got what I ordered (FALSE) and they would refund 40% so I could get it fixed. No. I showed pictures proving they did not use my measurements.

This company is a scam.

They send out wrong dresses and then keep half the money because it is impossible to return. Out of 4 dresses ordered for this wedding, 3 have been unusable and 1 has been too long but that bridesmaid was able to have it hemmed thank goodness.

It is a scam! I would not recommend using this company. They are unprofessional, unreliable and will not return or refund regardless of tags or in the package. They refused to return or refund to anyone about anything and then they stop responding to your emails after you continually try to ask for one.

I was a bit worried about receiving my order as i ordered $300 worth of stuff for my wedding after reading all these reviews. But i now have received my order and am so pleased with everything. Such good quality, affordable price, great customer service. And they helped track my order the whole time. Overall great experience with JJHouse.