JJ's House

I want a refund and they keep offering me a coupon! Process the refund please! We didnt get what we ordered. Stop stalling

Felt so pretty. My dress was Perfect and the shoes were the most comfortable dress shoes I've ever worn. Thank you JJs House!

UPDATE: After posting the review below with 3 stars, I was contacted immediately by Customer Services offering a full refund. This was more than was necessary; I was happy for them to just cover the cost of the alteration, as I do really like the dress. JJsHouse have therefore agreed to pay the alteration fee. They also followed up with a phone call. This seems like a company who really want their customers to be happy. I will order again.

I'll start with the good points. The dress was made within a day and delivered within the week which far exceeded expectations. I paid for a custom fit, and in general the dress fits, although it is too big on the bust (see bad points). I do intend to keep and wear the dress once altered. The quality of the dress is generally good and it is fully lined. Also the customer service team were great at addressing my questions and concerns before purchase.

The negative points... The dress is too big on the bust. It does actually fit at the widest point where I took the measurement but then it flares out towards the armpits and will need taking in. The 'cups' also extend up too high as though catering for a much larger cup size. I hope this will be easy to alter.

Other things to be aware of: people have mentioned the import VAT costs. I wasn't aware of them when ordering but feel this is my own fault and that I should have known this so I am not holding this against the company! What you should know though is that DHL put a £7 admin charge on top of the VAT as their handling fee (DHL pay the customs VAT charge on your behalf, then contact you to reclaim it, for which they charge this fee). So, a £57 dress, plus £17 custom fit fee, plus £17 delivery charge, plus £22 import tax including admin fee, ends up as quite a pricy dress. None of this is a reflection on JJsHouse, but something to be aware of.

In summary, I am glad I bought the dress as I couldn't find a bridesmaid dress for the wedding. The custom fit is not quite right but I think can be altered. The turnaround time was brilliant, the quality good, and the price overall comparable to the high street.

All the dress are butiful and I love them all they look so nice and fit well can't wait to where them at the wedding

My daughter and I chose jjshouse cause of the so called good reviews. But this has been the biggest nightmare ever. My daughter never like to ware dresses. So Imagine how excited we all were when she said she was going to the prom in a dress. Long story short we order the dress on 04/10/14 and on the site it said if order that day we will have dress on the 23rd. We said it's cutting it close cause the prom is on the 25th. Now today is the 22 and they saying the dress wont be finished till the 24th. So I wrote to them since this their mistake by not haveing the dress here when they said (which by the way the admitted to the mistake) I wanted a refund. Ms. Chen writes me back that they are sending the dress and will compensate me 15% of the dress value. Now really you are going send me a dress I cant use plus 21.00 ( which is the 15% of the dress). Are you kidding me?!?! I was told they need to pay the dressmaker, labor cost and fabric. Thats not my problem... your mistake, your problem... which you admitted that it was youR mistake. I WANT MY MONEY BACK. BEWARE OF THIS COMPANY. I WOULD NOT RECOMMEND THIS PLACE TO ANYONE!

I ordered a US6 and the fit is true to size, the process was easy, and the dresses are of good quality!

Ordered three bridesmaid dress all came well made and to size. Also ordered swatches wich had free shipping and came very quickly.

I admit when I first looked at the website I loved the look of everything. But I soon found out it was the biggest mistake ever ordering from there. I found a pair of shoes and they were meant to be for me for my wedding. The price didn't seem to bad but the shipping cost was extreme. And in no way doable. You have 2 options for shipping first one standard delivery 6-8 days to all major destinations! £15! Then you had the expedited shipping at £17 which take 3-6 days. I had a dress fitting within 2 weeks of my order of the shoes. I paid £17 for the expedited shipping, so after 5 days I checked my order status to find it saying still processing so I begun to panic. Sent them a message asking what's happening with my order. While we were messaging they put my order on hold! The. Told me I wouldn't receive my order for at least 3 weeks! I'm disgusted with the customer service and the company. They kept telling to use my shoes for my next occasion! I told them I can't do that as they are meant for my WEDDING day so they won't have any use after! So I after I asked how much longer would my order take as they had put it on pause they proceeded to tell me that they had no stock! So it would now take even longer. So in the end I said to cancel my order and I wanted a full refund for all the stress and time wasted as now I had to go shoe hunting again in time for my wedding dress fitting! At first they tried to argue and were being very avaisive. I proceeded to say I would be seeking advice elsewhere. After trying to give me silly discounts like 5% coupon which I said back that I had no need for because I'm never ordering from JJs house again! I got a full refund back after a week long of messages back and forth.
My main point was to them that their shipping is extremely misleading as they told me most of their products take around 3 weeks to be delivered! So why they have the 2 delivery options of 3-6 days@ £17 and 6-8 days@£15 I don't know. I have told them they are giving false information and it's very misleading unfortunately they didn't seem to care. Avoid this company!

I ordered a dress on January 30th 2022 and on February 25th it still has not been shipped. It was not delivered in 10 days as advertised.

They claim a "worry free" return policy but then demanded pictures. The problem was size and i was requesting an exchange, not even a refund. So i proceed to take pictures of myself with my chest squished in the dress to prove it didnt fit and the link they sent would not accept the pics for some reason. I explained this and AGAIN waited 24 for another response. They responded that i must hit the "search" button in the link and no refund without pics. So now being day 3 or so I go back and look for so called "search" button, which what a surprise, does not exist. So i oroceed to write back to them and now their response comes back on day 5 that pics must be summited within 7 days or no refund. I SIMPLY WANTED TO EXCHANGE FOR A LARGER SIZE. So i have given uo with this exchange and will take the dress and PAY to get it altered so i have it in time for early October wedding. It is ridiculous to assume every problem can be shown in a pic and also They should fix their site to work if thats the only way they are going to give you to communicate with them. No phone # No direct email/chat and no address to send returns. **Did i mention the return link didnt work so i had to go thru "Contact us" instead and kept being redirected to return link several times before they gave me any assistance at all?**
I must say, other than a cheap zipper, the dress is nice but you better be VERY sure you wont need a return

I ORDERED MY DRESS 2 WKS BEFORE I NEEDED IT AND THE DRESS ARRIVED 4DAYS EARLY AND IT WAS PERFECT IT FITTED ME TO A T I AM HAPPY WITH MY PURCHASED WILL BE ORDERING AGAIN REAL SOON GREAT SITE JJHOUSE

I was happy with the product. However, the shipping I believe could be faster due to the timeline of events.

Firstly I recieved the dresses within a week! And the are made beautifully the quality is of a high standard

It was absolutely amazing! Couldn't be happier wit my dresses. I know I won't be shopping anywhere else for my formal dresses! 10/10 just amazing

I ordered swatches from JJs house and they were sent very quickly and very good quality. I am planning on ordering bridesmaid dresses from
JJs house.

Not bad, but could be better.
The delivery is not on time.
Qualitat is ok but maybe I've expected too much.
Could be better.

First time using this website to buy for flower girl dresses. I bought three items. A lingerie, a size 8 flower girl dress and a size 4 flower girl dresses. They shipped these items in two separate packages. The first packaged that I received was a lingerie and a size 8 dress however they're website said that the first package should have the lingerie and the size 4 flower girl dresses. The next packaged that I received was I am pretty sure a samsung screen glass protector because my husband and I were wondering on who ordered it because no one of us has samsung galaxy. So I threw all the shipping boxes and I threw the samsung glass protector coz I thought we didn't buy it so why do we have to keep it? Then when I checked online later on that day, the website said the second package which was the size 4 flower girl dress was delivered... but I didn't receive any of the item? So I contacted the costumer service and they were asking me a bunch of what's the weigth of the shipping box? What's the barcode of the item? Maybe it's in your neighborhood bunch of crap. Those things that they are asking me which I dont have because who in the right mind weigth a package and keep a box? I didn't receive any barcode of the dress. They sent wrong items and won't refund me for that one dress that they know for sure didn't ship. I fall for this scam so please people stay away from This website. I dont recommend this website at all. Please dont fall for this scam. Thank you. This website has scammed hundreds and thousands of people worldwide. I'm not the only one who has a worse experience from this website. Hopefully my reviews will stop some of you to be a victim because I was one of them. Pictures were the items I received and the size 4 flower girl is missing.

I ordered a dress on January 24,2020 for my son's wedding. It was guaranteed to be shipped out by 2/25/20. On 2/27 it still was not shipped. I have to relay my concerns through a chat with a fake person, with a fake Americanized name and a model photo. I told that my order would not be sent to me until 3/25/20, due to the Corona Virus. I told them to cancel it because that was after my son'e wedding Day on March 14. I was assured that it would be cancelled and that I would hear from "My manager" within 24 hours. Two days later I chatted again, stressed that I needed my refund ASAP to buy another dress (from who knows where) for my son's wedding. I was once again assured that the "manager" would contact me in 24 hours. It is now Three days later. ANOTHER CHAT, another promise to call within 24 hours. But on this call I learned that 1.) the factory is operating again. 2.) They have 6,000 claims 3.) My order is NOT cancelled! It can only be cancelled by the manager... who will call in 24 hours. For all of the people who are telling you not to listen to bad reviews... SHAME ON THEM! There should be a way to cancel an order, or a system put in place for delayed shipment after the event that a person ordered the dress for... this is a typical scam. If they do not cancel the order, and I get the dress aft4er the wedding, because it is a "custom order" I will not get my money back. It is wrong and it is shady!
My advice, start looking at all the sales at all of the stores the minute the engagement is announced, don't order from this company to "save money". I called Pay Pal and registered a claim, thank goodness for Pay Pal.

Perfect exactly what i wanted thankyou sooo much (:
Great customer service and work! This is the best site ever!

I ordered a formal gown and it is absolutely beautiful. So pleased. Thank you jjs. Quality was excellent

Incredible. Never been more pleased when shopping online. If only they had a shop here in the uk. I wouldn't leave!

Adorable! Very happy with this choice, they are heavy weight, shiny and sturdy keychains! Love them!

My purchase was so fast, only 2 weeks wich is good for me.
And look exactly as seen on website.
High recommended.
Thanks