JJ's House

I love this site and wanna thank parker and all the representative you guys are great.

Perfect! My dress arrived really quicky, 10 days after my order. They look nice and fit very well.

I love everything I have received and have become a repeat customer.

It was very easy to place my order and the order was shipped rather quickly.

Dress fits perfectly and color and fabric are gorgeous it fits like a glove and embroidery is beautiful Looks elegant and very expensive Thanks JJ'S

WARNING - DO NOT BUY FROM HERE.
THEY DO NOT REFUND 100%
ANY PURCHASE TAKES OVER 30 DAYS
NOONE TO CALL FOR HELP

I ordered a wedding dress, which shipped fine. It looks as specified in the picture and it's hard to tell the quality as at the moment the wrinkles are still shaking out, but the fit, according to their specifications on the website is off, such that I will still need $60-80 in tailoring to make sure the dress is tight enough to stay up.

IMPORTANT for Canadian customers (and likely for others): YOU WILL BE CHARGED at least $70 extra on delivery for duties, taxes, delivery fees associated with the carrier. JJs buries this information in a vague statement on their FAQs page, but they don't tell you this info when you send your payment. The delivery company will contact you for a COD payment before you get your dress and it will be at least $70 (for Canadians) - for me $73. Really think about whether the dress is still worth it when you are paying an extra $70 + the cost to tailor it, versus buying something locally.

This company, despite having US and Canadian prices is NOT in North America, so the duties are quite high.

Buy the dress, it's a good option but you need to factor in and extra $50 - $150 for duties, taxes, shipping and tailoring.

UPDATE: Upon contacting JJs House to let them know that they should advertise the duties, levies, taxes and extra costs better for customers, they promptly responded with a reply from one of their reps, Adam Chen, and offered to fully refund my dress. I think that is very generous. The company's customer service is very response despite what others may say. As long as you know the fees you'll be charged and have an idea of what alterations will cost (or get them done through JJS), I would recommend this as a good option.

Ordering was very easy. Quality was great I definitely recommend the try at home program

Great dress, perfect cut, material and fittings! Love it! Highly recommended and will shop again

Amazing dress delivered timely with great communication.

NO RESPONSE - COMPUTER AUTO CHAT- tried to return an item - THEY NEVER REPLIED - proof attached- ZERO CUST service

So excited to wear this dress to my son's wedding. Nicer even than photos.

The dress i ordered was wonderful, im really happy with it. It is perfect.

A very beautiful holiday dress. Got it very quickly. Fabric and embroidery are marvellous.

Fit, style, service all exemplary. Would highly recommend and definitely use again.

It was started with a problem, but finally was very good. I am impressed.

All orders are done on time and in good quality. Dresses are very nice!

Perfect for my son's wedding in December. Dress fit perfectly and is very comfortable

Beautiful dresses. Try on made decision easier. Sizes are different, each dress.

Was happy with the transaction! The service was fast and responsive.

I fell in love with a particular dress on this site for my sons wedding. After carefully having myself measured, I ordered it with the additional custom fit fee of $20. I was a little afraid to order something sight unseen. I should have trusted my instincts! This custom made dress arrived within 5 business days..."custom made" from Hong Kong! Now really! The dress was shorter than portrayed on their web site, way too big in the bust area and way too low cut. When I requested to return it... with photos, this was their response: "We have checked your pictures carefully and do feel sorry that the dress does not fit you. PLease be assured that we did make the dress In The size you offered. You may refer to the attached photos of your dress taken before shipment. (Photos show measuring tape on dress) We understand that different dress styles and different body proportions may also affect the fit. Also each of our dresses is purely hand sewn ( in less than 2 days?) so the finished gown may vary by approximately one inch in either direction of the specified measurements which is unavoidable. TO solve the problem timely, we have worked out the following ways to solve your problem out. 1) According to our dressmakers, you can go for a local tailor or professional seamstress to have the dress re-sized (I wonder what that will cost me, but will still be too short!) And, we are willing to offer you 10% refund of the dress value to share the cost...( this would be $20) 2) If resizing is not possible, we are willing to offer you a 20% discount coupon code to buy a new dress in correct size. And custom size is highly recommended. Meanwhile, you can keep the dress."
I do not have time to order another dress and risk the same situation, and I DID pay extra for custom fit!
I have requested a full refund and am awaiting response... Will keep you informed. IN meantime... steer clear of this site!
FINALLY! They agreed to a full refund. However, I had to pay $35 to send it back to China using USPS. Apparently I cannot expect a refund for over a month and may be charged a small fee on PayPal. I have tried to track the package but cannot follow it beyond the US. I have asked my post office to alert me via email when the package is delivered. Unless you have a lot of time and energy to apply to this company... DON'T DO IT!
6-28 received email that I should see my refund in my paypal account in three days. Received refund. After way too much agrrivation!

I ordered this cress for a yacht club commodores ball with a james bond theme. Amazing. I loved it.

Great quality dresses. A lot to choose from as well as color selection.