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JJ's House has a rating of 4.0 stars from 3,061 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JJ's House most frequently mention customer service, wedding dress, and good quality. JJ's House ranks 3rd among Wedding Dresses sites.
This company responds to reviews on average within 2 days
I purchased beautiful final sale dresses at jj house always had a wonderful shopping experience excellent customer service. I have been a customer for several years and would highly recommend jj house to my friends and family.
Declared value invoice was $18. Dress cost $180. Resulted in $200 customs fine I had to pay to get dress released from customs. Absolutely no reply from JJsHouse for 3 days on this. Either major fraud or honest mistake? EDIT: JJsHouse replied on my mail and promised to refund penalty.
J J House is very quick in responding to customers' request. They are time is exact and no delays
Love the try on and return option. Shopping online is much more comfortable for plus size.
Thank you for your kind review.
We are glad to hear your recogition of our "Try On" service which offers multiple options. Your affirmation is our greatest encouragement, and we will continue to optimize our service and quality.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
I ordered a dress to try on; that process was very slick!
Thank you for your kind review.
We are glad to hear your recogition of our "Try On" service which offers multiple options. Your affirmation is our greatest encouragement, and we will continue to optimize our service and quality.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
Having the try on option is fantastic for those of us in rural areas. I would definitely recommend!
Thank you for your kind review.
We are glad to hear your recogition of our "Try On" service which offers multiple options. Your affirmation is our greatest encouragement, and we will continue to optimize our service and quality.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
Exactly the staff very good and kind and some of dresses really nice
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I love this website, I got satisfying dress and service here, very happy!
Fast delivery I got the dresses quickly and the quality was very good.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Item well made love the colour, fit is excellent, delivery time was excellent
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Love the dress. The size runs perfectly and can look good on anyone!
Very accommodating when I changed color I originally and then omitted the jacket
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
The dress I ordered was just what I wanted. Can't fault their service.
Bought my step daughter a dress for my wedding and it fit perfectly
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Was delivered on time. Was the right size for the event matched up to exactly what we ordered.
Thanks so much for ordering from us.
Support from customers like you helps our business grow and evolve. We couldn't be prouder to find a dress that fits you well.
We are grateful for your honest feedback here. Thanks again. Hope to serve you very soon.
After reading some of these terrible reviews and how many people have lost money to this company I had to leave my own review and experience. (Even though they asked me not to) They are wonderful when you ask a question about their dresses, in fact they reply by email immediately and even offered a small discount. I ordered 2 dresses and couldn't wait for delivery, was so excited. I was shocked when I opened my parcel to find the most horrendous dresses I've ever seen. They may fit your body in certain places if you send in your measurements but they look awkward (not well made) and the quality is NOTHING like what the pictures show. The material is so cheap and they look nasty. When I emailed them that I wanted a full refund as they were horrid, I got NO REPLY. After the 3rd email they responded with I could either get a credit or part refund. I told them that I wanted a FULL REFUND as the products that I purchased were nothing like what was advertised. I didn't think I would get an answer or a full refund UNTIL I put through a TRANSACTION DISPUTE WITH MY BANK as the product was NOT as advertised. I emailed this to them with a letter requesting a full refund. Funny enough I received an email immediately stating that I could return the products and get a full refund even though it was made to measure. I kept sending emails DAILY and received my full refund within 1 week. The ONLY reason I got my money back was because the BANK DISPUTED the transaction. The dresses look great on their website but don't resemble the product or quality. DO NOT WASTE YOUR MONEY OR TIME and DISPUTE it with your bank if you are not satisfied and YOU WILL receive a FULL REFUND even if it's made to measure. It is false advertising and they know this, otherwise I would not have received my refund. It upset me greatly to read about so many women who have lost their money to this company. Don't waste anymore time, dispute your transactions immediately. Hope some of you ladies receive your refunds. Also I DO NOT believe for one moment that people have given this company a 5 star rating, more false advertising...
The dress arrived and is just WONDERFUL and very well executed. I am overjoyed and I really recommend JJHouse to everybody!
Wonderful experience, quick easy and fast delivery. Dress absolutely wonderful thank you
Fast shipping. The dresses were lovely. Fast response to inquiries. Highly recommended.
They have a lot of styles and colors. They do fast work.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
The food was good. Everyone was nice and our order was taken by a beautiful young lady.
The dress was very pretty, great quality, the order came super fast, great company to buy from.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Prices are great, quality is great. Lots of options to choose from.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Excellent! Really helpful when ordering item went through it step by step
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I had to send it back, so I recommend buying tailor-made suit.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
The dress was very nice!
I was pleasantly surprised,
It fit perfectly
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
The dress fits great, also it is made of very good quality, thick and long, made very well. Love it
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Gain trust and grow your business with customer reviews.
Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021 and 2024 The Knot Best of Weddings, 2022, 2023 and 2024 Wedding Wire Couples' Choice Awards!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~