JJ's House

We ordered a prom dress from this site and received a very poor imitation of the real one which we had tried on. When we contacted them the same day to say that we are returning the dress we were told that we could not return it. After several more emails we were told we could return the dress but we would have to pay for courier! A tracked shipment to China from NA costs about 70 including the 50 we paid for brokerage fees it has almost cost us the amount of the dress! This has been our worst experience to date with online ordering and I would urge you not to order anything from them.

Since my original post, I was contacted by Adam of jjshouse who helped refund all out of pocket monies. Wish there were more like Adam in customer service at this company-he was very helpful!

I ordered a dress too small so I needed to return it to get a new one but they didn't give me a full refund. I bought the new sized dress I needed and it has been processing for over a month even though the money was taken out of my bank account. In all, will never buy from them again.

I needed a dress for a few formal events, and after searching several stores I decided to order online which made me really nervous, but the dress just arrived and it is absolutely beautiful! I had to do custom sizing since I don't quite fit in one particular size, and it fits perfectly, and the material feels really nice! I will definitely be ordering from here again.

This company advertises easy return, full refund. Big Lie.! The dress I ordered arrived promptly but did not fit. I requested to exchange it. Went through tedious emailing back and forth day almost a week, They wanted pic of garment defects, totally ignoring that i ask for exchange due to size, I ask for phone number to call, No reply just more emails. Finally got form to return and it was for a refund. I was told I would get a coupon for total price so I can reorder. Only offers 40% if you want refund. Believe they are stalling for time so i will go past deadline to get it back to them so refund can be denied

I wanted to order 3 dresses for my daughter's engagement party in March: 2 of same dress in different size, and then a second style. I intended to return which ones I did not choose. I ordered, then received an email saying they would not allow someone to try and then return - that I could only order one dress. Of course, that is not how online shopping typically works, and we all know dress sizing is particularly tricky. I want to cancel, and am trying, but am worried reading reviews of people trying to cancel without response! This is not a reasonable business practice!

From start to finish it was a great experience. Easy to order. Everything arrived on time.The evening dress was made exactly to the measurements they said.The quality if very good and not shabbily made as in some comments. I will not be hesitating at buying my wedding dress off here and I advise others who read the reviews on here to step forward and do so aswell. A good job all round.

I recently got married and decided on Royal Blue lace. I found the perfect dress at JJ house. At first it was hard to order the perfect fit, but with returns. I ended up getting the perfect size and fit and length. Order at least 2 sizes up. Cut small. It was perfect. I have now ordered other items and accessories too! Shoes for my wedding as well.

I ordered 3 dresses thinking that I would have a variety of choice to choose the perfect dress. Can't return 2 of the dresses because this was not made clear that they were made to measure, but on top of shipment paid with jjshouse I had to pay import tax of £93! Just be careful what you are buying as you can't send it back! However, since my review jjshouse did get in contact and refunded 40% of what both dresses were worth and I have kept the dresses as well.

I wanted an organza coat to wear over my dress at a wedding. I found one on this site, paid the very expensive charge of £17 for expedited delivery within 3-6 days, it is now day 17, the coat has not arrived and the wedding was 2 days ago so I had to go buy an alternative elsewhere. I have sent numerous emails and they send me a link to track my order which is in Chinese so I have no idea how I can track the order without understanding Chinese. I have asked for a refund but they just continually ignore this, tell me to track my order on the Chinese site and have the total cheek to ask me to give feedback on their customer service. I have contacted my card provider and asked them to raise this as a dispute I believe if you have paid by credit card they can revoke the payment otherwise looks like I've been ripped off. Will never use this crooked company ever again.

Ordered my dress and then panicked for weeks after reading the reviews.
Was thrilled when it arrived. Quality is excellent, finishing is spot on. I ordered custom to my sizes and it fits perfectly. For the price it is far better than anything I had tried on in shops. Customer services even contacted me to double check one of my measurements was correct before making it.
Will definitely be using them again!

Needed a dress for a military occasion so shopped around but found JJ's House to have the best selection. It's great they have so many dress type/color options. I was unsure of the color of my dress when ordering (champagne in chiffon vs. satin is very different) and the color swatches are hard to depict... but the dress turned out beautiful and fit according to the size chart. So many compliments! And fast shipping too (took about 2 weeks). Will definitely be ordering from JJ's house again!

I order and received a pair of dancing shoes. Took 30 days longer to arrive then they said it would. Shoes are poor quality and do not fit. I attempted several time to following their on line instructions for returning them. What they told me to do does not work - i. E. re-entering a code they send me. NO other way to communicate! No phone number, no live person to talk too, no address given for me to attempt to mail shoes back... Worst customer service EVER

Such an exquisite and beautiful dress! I opted for custom-size and it fits like a glove!
I am incredibly impressed with the product! The CSO's too are efficient and provided world-class service. Overall, it has been a wonderful experience purchasing items from JJSHOUSE. Excellent job guys!
Wow! Just wow.

Ordered a dress and Jacket, poor quality material and finish, returned the items accepted I need to pay a return fee, however they fail to mention they deduct nearly 30% of the feeding price, lost £44.00 on £138 in postage and taxes, it's a scam, don't use this company

I have never come across such fantastic service with an online store. Any question I raised was answered within a day and really efficiently with detailed responses. I am really impressed with the company and will definitely recommended to all who care to listen! I'll be back for more!

AS you can see from emails they were notified several times about the cancellation before they shipped while payment was still pending but they shipped anyway.
I canceled through there web page within minutes.
Very deceptive company.
Also did not know shipment was from overseas until payment was done.

I ordered 3 faux fur jackets/wraps for my wedding two came day before my wedding they where too small one size fits all yea if you a 13 girl who wears a size 0 very very disappointed don't order from them all looks good in pics but no no

Loved the selection that JJsHouse offered and an easy to navigate site. I also ordered a few color swatches which arrived early and made the decision very easy. Highly recommend to anyone looking for affordable bridesmaid dresses.

Ordered a wedding dress, veil and 4 small LED Xmas trees (decorative) for my wedding. Very satisfied! Fast shipping, great customer service and very decent prices! Quality is excellent! Would definitely recommend it to friends and others!

I have had the most amazing experience with jjhouse. Top quality products, very well made. I ordered 3 bridesmaids dresses and my wedding shoes through the website, color and cut was spot on. Very reasonable shipping time, all dresses were custom made and only took 2 weeks to come in. I would recommend however to order the dresses to your custom measurements as it is only $20 more and guarantees a good experience :)

JJ's House never fails to please or deliver. I got my wedding dress from them and also a few special occasion dresses. The prices and the quality of the dresses can't be beat.
I am a repeat customer and will always be a loyal fan. One tip: When you order, be sure to read the sizing guide. Most dresses run small from JJ's. I'm 5'2 and 125 lbs and have to order a size Large. They do have a custom dept that will make the dress to your specifications but I never took advantage of that.

Had an amazing experience with JJ's house. I was cautious ordering as I had seen bad reviews, however, the product I received was exactly as pictured and great quality. Stitching was top notch, I got it custom made which fits perfectly.

Shipping was quick and easy and could be tracked from China to New Zealand.

I will be ordering my bridesmaid dresses from JJ's House.

Thanks so much for saving me thousands of dollars!

My experience with JJshouse is exclusively positive. Great customer service, fast shipping and beautiful handiwork - a masterpiece of dress!
Thank the with all my heart and will definitely buy from them again.