JJ's House

I received my dress yesterday, it's so beautiful. The materials are gorgeous and the workmanship superb. Don't any of you be afraid to order on jjshouse, everything is first class. I used the custom make service and it was spot on. Well done jjshouse, you have made one bride very, very happy!

I love this dress. I ordered it for a wedding in Sri Lanka on this site. I was a bit worried that it would not arrive in time since I had to order a bit last minute. But it arrived really quickly (even overseas) and the material and the make are gorgeous. I will order here again for sure. I was able to measure myself and they made it to fit me perfectly.

After contacting jjshouse regarding my 2 purchases they have agreed to compensate me 50 percent of the cost of the 2 dresses which in grand total $430 including the shipping and duties I am happy with that decision I am loosing in the end because the dresses too small, however something is better than nothing at all so that is why I gave a 5 star rating. I will be happy to report when I receive the refund.

I've ordered a few thing from JJ's House and had great outcomes, which is why I'm still giving them a 4. However the shoes that I ordered were way off compared to normal sizes. I ordered a size 7, and they are about 2 sizes bigger than what an actual size 7 would be in the US (I used their size chart). I looked closer, and their return policy says that you can't return any items unless basically they made an error. You can't return anything just because the size you ordered doesn't fit. So now I'm stuck with basically a size 9 shoe that I cannot return or use.

Thank you jjshouse for a fast dress made, fast delivery. Bought dress in custom size and it is perfect fit, well made, good material. Can't wait till my big day. Would recommend to anyone! Thank you again! Will post some photos after my wedding :)

This is my updated review of jjshouse. The only thing I can say positive is that jjshouse did keep their word and finally refund my money. The dresses I ordered were very pretty but completely wrong. Jjshouse, you should be more open and honest with your customers. You should change your refund policy to state NO REFUNDS, because that is the stand you take on all problems. I wish my experience had been a better one because this was my first time ever to order online. This was such a terrible experience that I may never do it again. But thank you! For keeping your word and refunding my money. It only took 8 emails, some ridiculously humiliating photos of myself in dresses that didn't fit, unbelievable frustration, posting a review that did not reflect well on jjshouse, and spending $68 to ship two dresses back to you. I am ONLY giving you a 2 star rating because you did refund my money, not because I enjoyed shopping with you.

I came across this website trying to order bridesmaid dress. It was defective and i couldnt open the button/zipper to try the dress on, and they said "cant process return since its not that big of a deal and it could be easily fixed". Couldnt believe their response to $140 dress.

I had ordered some dresses for my daughter from another dress site. I was trying to find the perfect prom dress. With time winding down I discovered that the dresses I had ordered for my daughter had not shipped and we were only weeks before the prom. As fate would have it I found JJ'S House. My daughter found the perfect dress at a great price but it gets better, I emailed them to request an earlier delivery time. They called me in person to find out exactly what I needed. Not only did they move up the delivery date but got the made to order dress to my home 3 days earlier that I had asked. This is a company that you can trust. They are not just about making money they work to make lasting relationships with satisfied customers. You won't be disappointed.

I absolutely love JJ's House! They have so many beautiful choices of dresses and accessories and much more. I have ordered 6 bridesmaids dresses, 2 try on a home dresses, a wedding veil, and color swatches. They all come at the promised times. I also their points system that encourage me to buy more! Will definitely shop here as long as I can!

I purchased a mother of the bride dress from them, it was huge! Their hassle free returns is a joke. I sent three emails requesting a return label so I can return the dress in the time frame allowed. They never answered any of my emails. Finally I was able to get a lady on chat to help me. I returned the dress and I still have not received my refund. I will never buy anything else from JJ House! Weddings are stressful enough without a dress company adding much stress!

Ordered a communion dress for my daughter, it arrived at the very end of the time estimate, and instead of the dress in the picture that was floor length it was cut off at the knee!
The shoes, which I had deliberately ordered 1.5 sizes up, were no where near a fit, and are obviously completely wrongly sized.
The event is now this weekend, and we have no hope of a resolution from them.
Still waiting to get a reply from them on email...

jjshouse.co.uk provide an address in Uk as Readmob but it is just a sham
The telephone never rings, nobody is there and the accounts are dormant (and I bet they pay no taxes paid in UK either...).
I ordered a dress made to measure. They challenged and changed my measurements and of course the dress was ill-fitting. It was for my daughter's wedding so I had to pay for emergency alterations work.
Jjshouse denied all responsibilities and, despite promising it, refused to refund.
So it is off to the small claim court we go.

I bought this dress and walked down the street in Hawaii and got comments from everyone who passed by me! Trucks, vans, cars, buses, and tour buses would honk or blow there horns for a long time as they passed by me. When we made it to the beach, everybody stop and said how pretty I looked in my dress! I took my wedding pictures on the beach and they posted them for everyone to see as their ad. Oh yea, and by the way; this dress looks great on a plus size women!

Ordered a dress a few weeks ago and got it today 7/25. The dress did not fit. I asked for a return shipping label and refund to the original form of payment (which they do according to their website) but instead they are making things complicated and offering me a bunch of coupons instead of just refunding the money to the original form of payment! So unhappy with jjshouse, stay away!

My dress came quickly, fit perfect since they customize the dress to your body. Quality was above what I expected. It wore very well and cleaned well. I am a plus size woman and this dress made me truly feel beautiful!

I found JJsHouse by chance and ended up order a navy blue prom dress from there. It arrived in good time and while I was unsure on the quality and fabric choice, it ended up being very well made and simply gorgeous. I also greatly enjoyed how it was custom made for me with no extra charge. The prices are quite reasonable and I'm shopping here again for this years prom!

I tried jjs for first time-it was perfect!
Custom measured myself so i was nervous but i am so happy w this company!
Shipped 5 days early too! N let me know by email it was coming. Very legit Thank You!

I ordered a beautiful dress, in what I thought was a size that would fit me - it didn't. I had an extremely hard time even fitting it over me in fact.
When I tried to follow the steps to return it, they kept telling me I needed pictures of the issue. -How am I supposed to take a pic of myself attempting to fit into the dress - are you kidding?
They refused to accept my return because I ordered that size so tough crap for me I guess. Thanks JJ house for taking 3, almost 4 days to tell me to go screw myself even though your website absolutely leads you to think that you can return if it, YA know, doesn't fit.
I will never use your site again or recommend anyone order anything from you.
Your "policies" are ludicrous and not customer friendly whatsoever.

Absolutely brutal customer service. Of course, it is not the representative but they have made it ridiculously difficult to return an item that only didn't fit. They try to bargain deals instead of the 'no hassle returns'... They also stated that my dress was custom order when it was definitely not and therefore tried to offer 30% return of the item as a 'final option'. I would never recommend them. The only reason I would give them a 0.5 star is because the color of the dress was as represented on the site, but that's the only thing that is. I'd recommend spending your money elsewhere, even if it's a bit more expensive.

I custom ordered a dress from jjshouse a month or so ago. The dress arrived very quickly, was gorgeous, but even though I sent my exact measurements, it did not fit correctly. I then read several reviews for this company, most of which were very negative in regards to returning merchandise. I immediately assumed I was going to have a problem with them, and braced myself for the battle. To my relief and delight, once they realized I was very unhappy with the product, they gave me the option of returning the merchandise for a full refund. Customer service was polite, courteous, helpful and prompt in their responses.

I was very scared to order my dress online but was left with little options in the midst of a pandemic. I was very impressed with JJsHouse. I paid the extra 20 to put in my measurements and they even asked me to send in my arm size to make sure everything fit. The dress showed up on time, delivered by DHL, they sent me notifications and I made sure someone had to sign for it. The dress was exactly what I ordered and I'm very happy.

I recently ordered some colour swatches from JJ's house and I was extremely pleased with what I received.
Delivery was fast, the samples were fantastic quality and very large so you could really get a feel for the colour and material and I will now be going on to order my bridesmaids dresses and matching ties - I haven't been able to get an exact colour match anywhere else!

Will definitely recommend the website to friends.

Honestly the company is a joke. I ordered a dress from them, took over a month to be delivered, when I got the dress it was not flattering what so ever. The breast pads were up near my collar bone and it was supposed to be a low cut and loose fitting top. Nothing like the picture nor were the sizes correct! Then they charged me an additional $22 to mail the stupid dress back to them! Complete rip off and will never advise anyone to purchase from them!