JJ's House

I ordered a custom mother of the bride dress and received a dress way too big. Jj's said the contract had no return on custom dresses but could give me 30% back.
They did not supply the size measurements given! Don't order!
I aldo had to provide border custom fees of just under $60 to add to the price. The seamstress has said it is a complicated alteration. I will not be wearing this dress to the wedding.
(I don't know how to share proof of purchase email)

Very nice dress, thrilled. Fast delivery, prompt response to emails. If in doubt, no gamble, got in touch with me directly, both by telephone and email. Would heartily recommend this site if you want to buy you a nice party dress. Five stars :)

No stars! Do not purchase anything from JJ House. I purchased a dress that was about an inch longer on one side then the other, the middle was twisted because of the difference. I bought the leatherette shoes to go with the dress and they were crushed in at the front and made of some sort of cardboard, YES cardboard, I'm still in shock. I have never been so disappointed with an online purchase

I bought a wedding gown from jjhouse custom size, I asked customer service trough chat, and asked them I need it less that two weeks.
The price was les that $300, and it delivered on time, the only thing I didn't know I had to pay $100 duty tax. But when I had the dress it was better than picture, tall crystal and hand work was beat, and fit perfectly, the quality was so good it was same as the highest boutique in the city, so I didn't mind for paying tax duty.
Thank you jjhouse to create one of the best night in my life.
Since then I shopped a few other stuff and they was good.
I totally recommended

I wish I had found these reviews before we ordered. Their sizing is terrible. The dress we ordered is more than a size too big and they will not refund no matter how many photos of measurements we send back. The decorative elements are really cheap and nasty. They lead you to believe you can get a refund if there is a problem with sizing. I am taking it up with Paypal to get some action.

UPDATE: please note that I complained about the quality of my dress and I relieved the most professional service from Adam and the team in returning it. They refunded the duty tax I paid, which they didn't have too and have processed my refund.

Adam was with me through every step of the way and even with the time difference made it easy for me. Please, if you are unhappy with your dress or any item you've ordered please talk to them before giving them a bad review as I've learnt that communicating with the website proved to be easier then getting upset and angry.

I received what I thought was going to be my dream dress and was very disappointed to find that the stitching in the dress was coming lose, the hemming and lace frayed and extra bits of material, which if important or not, is well noticeable. Am trying to get a refund and will seek legal action under the goods and services act

I ordered two dresses in watermelon for my bridesmaids. The quality is amazing and they came just as pictured. We had them custom made to size and they fit the girls perfectly. Even though they were custom made, they still arrived within two weeks of ordering. At first I was worried about the quality but I am so happy with them that I am buying my wedding dress on jjshouse as well. Well done Jen Jen house, keep up the quality and good service.

Bought a mother of the bride dress which unfortunately was too small. No fuss to send it back and ordered the same dress in a larger size. Very impressed that the on line chat is manned out of normal hours.

The site is user friendly and has a variety of items to choose from. Be sure to look at the size chart for every style as they can often vary widely from one style to another. Custom ordering was simple.

I ordered a two coloured knee length cocktail dress and gave measurements so it would fit properly as the standard sizes did not correspond to what I would normally fit into.(it's worth paying the extra for this)
It's arrived, and I can honestly say, it's a really well made dress. The quality is as shown and as described, it has an internal bra strap to ensure it sits securely, the beading is well done...
I have now ordered another dress as I was so pleased with the first one.

Not great. Dress is beautiful but it does not look good on me and they offered to give me 10% of the dress price back. Should have been CLEARLY posted somewhere that returns were not allowed. Learned my lesson and passed the info on to our soon to be daughter in law. She is going somewhere else for sure.

I purchased a custom dress on 9/27/2023 and paid for expedited shipping. In a wedding on 10/17. Its been a nightmare trying to get this fulfilled! I've used online chat who make tickets. Then emails that ticket their dress makers who seems like they don't communicate with their online chat. I paid for expedited shipping. Not only did I receive an email stating they were on holiday for 3 days (should let people know on your website) they would suspend my order because their online chat and designers couldn't communicate. My order went out on 10/11 -12 days after I placed my order. Plus they didn't use expedited shipping like I paid for! Online expedited shipping is 4 days. Mine is now expected to come to me on 10/19 AFTER the wedding. So thank you I now need to scramble to find something by 10/17. Shame on me for not checking out your reviews first (not on this site).

The website is easy to navigate and it is easy to purchase from. I brought a ring and the sizing guide was a bit confusing so i asked for help via the online chat and was told I've been sent to someone who can help and a email will come through to help. I've yet to receive the email so I'd say communication with jj's house isn't the best / doesn't get you very far. I took a gamble with the ring size in the end and gave up hope hearing back from the people who told me on two different occasions someone will be getting in touch soon. But i would still recommend the site the purchase from as it is really affordable and straight forward when doing so I've not had a problem with ordering or receiving my orders (and loving what I've purchased) so i definitely would recommend the website to friends and family but will wish them luck if they need to communicate with those within the site.

It's just my size! As I had customized it... no need of any alterations at all... for the
Prize! It such a great buy... i love the color (red) i like the material... and the workmanship... it's well made!... can't wait to wear this. Thank you JJHouse

Quality is poor! And the Customer Service is same! POOR! If you are not happy they say they give you a refund, but contact you once every 24 hours with how to return item, so you run out of time! SCAM!
After I purchased my order, I was warned by MANY people this would happen.

The flower girl dress we received was beautiful and great quality. I had an issue with the color when it arrived and customer service responded to my concerns quickly and offered options to make sure I was satisfied. Would recommend JJShouse and will purchase from them again.

I read a mixture of good and bad reviews about jjshouse, however I went ahead and bought my prom dress from their website. When the dress arrived i was super happy with it. I had it custom made and it fits perfectly which i was kind of surprised by. The dress is very well made and both the colour and dress looks exactly the same as on the pictures. My dress was supposed to take 3 weeks, however it took 6 weeks instead, so make sure you order in good time! This was a real disadvantage, however luckily my prom isn't until another few months.

Dress came within a week of ordering! Beautiful quality and colour was perfect! I had ordered the wrong size so sent the dress back to reorder the right size, the returns allows you 14 days to return the item which was plenty time for me to get it back in time! Really happy with my experience and the online preorder chat feature is perfect for a helping hand if its needed!

My dress was beautifully made, well structured. The measurements were out a bit and I had to take it in several inches as well as alter the straps as they kept slipping off, this could well have been my error. Get a friend to measure you. I would use the service again and allow as much free time as possible incase alterations are needed. It was also a struggle to get the creases to drop even though it had been hung up in the bathroom for several weeks.

Jjshouse is absolutely awesome! Their service is impeccable and their products are top quality. I recently bought a dress and a bra from them and they arrived yesterday. I am so happy with both the products and they have really done a magnificent job at making my gorgeous dress. It fits perfectly and has exceeded my expectations. I would definitely recommend this company to everyone! Thank you so very much JJshouse! You're awesome!

No hassle shopping with amazing results! I recently purchased a dress for my wedding and I could not be more thrilled. The dress is gorgeous! The size is perfect and the color is exactly what I wanted! Then top it all off with an amazing price and ridiculously quick shipping... Can we say WINNER! I will be back to purchase more items, this site is the best hands down! Hail to JJ's House!

I ordered my veil and 7 bridesmaids earring and necklace sets. The tracker said "Delivered on 9-4 at 06:38". I received that notifications on 9/3 at 9pm. I never received my items. They sent a copy and pasted email and didn't address anything. I want a refund and they won't respond. My wedding is in 5 days. This has been a very frustrating time. I paid $160 and probably won't get a refund. No one that I've talked to has ever heard of this company.

I received a dress that does not fit. I have written a few emails to return it and also contacted them through chat which should respond within 24 hours. They issued a ticket and I have not heard back from them. They claim you have to return within 14 days, but apparently ignore the emails to stall for time. I am extremely unhappy with their customer service. The dress did come in the expected time frame and is very pretty; it just does not fit properly. I should not have such issues trying to return it and get my refund.