JJ's House

The site has amazing items! They are well described and the sizing fit is good. The items arrive well packed and protected in ziplocked bags. This was especially important to me because my package was left in the rain last time. The items themselves were not wet although the outer box was damaged. I didn't give 5 stars because it is my opinion that packages arrive too slow. Mine arrived after more than a month... However, the business rewarded me with a free shipping coupon for one next time purchase to make up for that. Please note that sitejabber "purchase date" is not October 4,2013, but April of 2022...

I ordered a couple dresses for my daughter's wedding and they immediately emailed me to tell me that I couldn't do that... Multiple returns. Forget I've already paid an outrageous price to ship! Major scam company. Don't do it no matter how good it looks. Will get you in the end! Even Paypal didn't support me! RUN

I bought three summer dresses early June, they arrived late August. When I didnt receive them on July I tried to cancel but they said my order has already been shipped, what a lie!
When I received them finally I was horrified by the cheap material, I returned them the day after and paid 30 dollars for shipping. But then they would not return my money saying that they are updating their system, finally after 17 emails and opening a complain case with visa I got my money back after five months! Never ever buy anything from this site.

I ordered my mother of the bride dress in a custom made size. The gown fit like a glove. It was beautiful. I recommended JJ's House to friends and they also ordered gowns and were just as happy as I was, I would recommend them to anyone.

A lot of thought has been put into this website, the dresses are beautiful and how to determine the correct sizing is very informative and it goes into great detail.

I could not find another dress anywhere that I liked more than the one I purchased to wear in Las Vegas in January.

The delivery was so inexpensive and very very fast.

I will definitely, when the need arrises be purchasing from JJ's House again.

Kind regards

Jenni

EDIT: After a phone call from the company and talking with their customer service, they refunded the full amount of the dress! Very happy about that, and for the shipping fees they couldn't fully refund they gave me coupons for. Overall, I'm satisfied with how they helped me out.

I was skeptical about trying the website out after reading so many bad reviews but thought I'd give it a go anyways…bad mistake. The dress arrived within a week of ordering (which is why this review gets 2 stars, not 1), but was more than 2 inches smaller on ALL measurements I had given. The return policy on their website looks like returns are accepted but if you scroll all the way down it says that they have the right to refuse if you don't want to take it to your tailor at your expense. I was furious so talked to their customer service and after having me send PROOF that the dress didn't fit they still wouldn't accept the return! Too much fuss for an expensive dress…not ordering from them in the future!

Great service. Speedy delivery swatches are a good size to use when chosing other items. Big enough to give you a good idea of the fabrics and their colours. Will definitely be ordering more products soon

I have been ordering dance shoes from JJs house for some years now and cannot fault their products or service. They may not have such an extensive range as other sites but what they sell is very good quality. Cannot fault them.

Immediately after placing my order I received an email to verify the measurements. I also had 2 requests which were handled very quickly and professionally. The dress is beautiful, but had a flaw that needed to be repaired. They instantly offered a partial refund so I could have it fixed. I will definitely be ordering again from JJs House.

I brought 4 dresses in red for my bridesmaids. I have to say the dress is FABULOUS. The quality of the dress is amazing and the picture online does not do the dress any justice. It's better in real life. Thank you JJshouse everyone who attended my wedding and who has seen the photos of the bridesmaid had so many great compliments. My girls looked beautiful and they all said the dress was so comfortable to wear.

This dress ran really small. I typically wear a 12. Ordered a 14 after reading measurements, figured I could have it taken in. I couldn't even zipper it up.
I emailed back and forth quite a bit with JJ customer service. They more than once said they cannot refund for this reason or another, I was finally refunded the return shipping and restocking fee. I had to explain myself too many times. This dress was definitely cut wrong. I would have kept it if it was right as it was just what I was looking for.
I read somewhere that they are out of London. I think not.
I understand people are happy with this company. I am not one of them.

Bought a dress for my sisters wedding and it did not fit. The material was of poor quality, especially for the price I paid for it. This dress was maybe worth 50 bucks... didn't even bother to return because of the policy... if I could give a lower rating for this place, I would. I guess that's what you get when you order from China.

Awful business.
Firstly they are not based in the uk, they are in Hong Kong, dispite trying to mislead you with a. co.uk web address.

Secondly, even if you select the super saver deliver (which is still £12!?!?) then they will charge you £24 for delivery.

Thirdly when you inform them of THEIR website error and ask for a refund, they'll offer you store credit. If you refuse, they'll tell you tough luck, they've sent the item out, even though you raised the ticket immediately after completing the purchase, and we'll before they sent it.

Avoid at all costs.

Everything worked well. 5 Beautiful dresses for the bridesmaids. All fit well. Thankyou to all the sewers - wonderful workmanship. We are thrilled and delighted. Arrived in Australia in less then 2 weeks all custom-made, packed well and were able to track all the way where the parcel was. There were no extra charges.
Will recommend to all brides in Australia looking for something beautiful and feminine not off the rack for their special day. We also ordered other items and were happy with those too.

Thank you very much for the dress! I was a bit scared of ordering via internet without trying, but now I can recommend it to everyone. The dress is beautiful, really high quality and looks exact as it looks in the pics. I ordered standard 6 size and it fits perfectly. Together with the dress I ordered also dance shoes and they are also ok!

I ordered red shoes from JJ's House for my daughter's wedding. The ones they sent are magenta pink. I tried to return them, but was told they 'had verified that they sent the correct item', and the best they could do was a 50% credit for new merchandise or a 40% refund. No opportunity to return. I would never recommend doing business with JJ's House.

A dress I ordered on line arrived the day before I came away on holiday. I tried it on and very sadly doesn't fit.
To get in touch you have to input a code. Every time the code is invalid and just deletes my whole message.
Just read reviews and now think I won't be able to obtain a refund.
Anyone have any advice please.

Little blue tins. All completely destroyed, no packing and both bags were already open. They offered 40 percent of the purchase price or 6.00 on a 16.00 purchase plus I paid9.00 shipping. Whereby I lose 19.00 for receiving the junk. These are thieves. They are nothing like a reputable U S company. Don't do business with them. They also said I could spend even more of money to mail back the broken tins to them and then try to seek reimbursement. I sent them photos so they could clearly see the condition

I needed a dress for my niece's wedding and while looking online stumbled across your website. I was blown away by the variety of dresses in so very many color choices. Prices were very reasonable. Dress arrived quickly. I received many compliments on it. Now I'll be looking for my own wedding dress...

I would never order from this company again. Shipping is extremely high and must pay return shipping if the item does not fit properly. I received a defective dress that was shredding in the back. I had to pay to ship it back to them and then pay to get a new dress to replace their terrible workmanship. They were not accommodating and did not offer free shipping to replace the defective merchandise. If they bride did not select this dress I would have gone elsewhere. I would give them no stars if possible. Shop elsewhere!

I have to be honest, I was worried about being scammed, but nothing like that happened! Customer service was timely and helpful. My dress arrived within the estimated delivery time, exactly in the customised size according to given by me measurements.

This dress I have ever seen, this is the most elegant of the dresses I've ever seen! In JJshouse working real masters, these people out of business. Beautifully stitched dresses, all seams are neatly stitched, beautiful lace, lots of skirts, corsets, as I wanted! Am grateful to this company for embodied my dream!

I order a dress for my son's wedding, which is a once in a lifetime opportunity. Not only did my dress not get made on time, but they did not bother to contact me that it was delayed. I only found out because it didn't show up by the promised time. I have been fighting with them and they are refusing to give me a refund. This is fraudulent company, do not order through them.