JJ's House

I ordered two gowns from JJ's house for my son's upcoming wedding. I chose one of them, but ordered it in a different color, after being assured by customer service that I could return the gowns I did not want. I am trying to go about returning these two gowns, but every step is leading to a dead end. Customer service (accessible only via chat) has told me repeatedly that they have made a ticket for the return and I would be contacted with the next steps to complete the return. This has not happened. I have absolutely no recourse. The number that I found to reach the company says it is disconnected. My emails have not been responded to. I feel that this is a total and complete scam! I am only given 14 days to return, and this runaround is costing me all of them. This is obviously purposeful on their part. STAY AWAY FROM THIS COMPANY! I am looking into next steps to take action against the company.

I bought ceramic wedding favors for my guests and received half of them broken. The packaging had no padding. Once I contacted JJ House to ask for assistance they asked me to send pictures which I did. I then got an email saying the will provide a 50% store credit or a 40% refund. I selected the 40% refund as I did not want to spend more money at JJ House. Today I received a $55 credit to my PayPal account. They gave me a $55 credit on a $460 bill (not 40%). I am now left with a $405 bill and a bunch of garbage because they didn't properly pack the shipment. The price is attractive but you are buying garbage. BE CAREFUL!

This is nice website to provide all kinds of dresses in any occasion. It's easy to try on by their program (only need to pay the shipping and return within 7 days if do not like it). Their on sale session also contain good dresses style as well. Recommended this place to start your dresses shopping.

So I had ordered a 6.5 shoe and the shoes that they sent me were definitely a 7. No big deal, I figured I would just contact them for an exchange, well they don't except exchanges only returns, and when they send you the new pair you still have to pay for the shipping Again. OK fine no big deal, I contacted the site twice and they kept telling me that they would send me a return slip within 24 hours and never sent it to me. And they just kept telling me contact us back in 24 hours. It really seems like the site is designed to make returns impossible so that you have to purchase another item. I won't be purchasing from them again

I've been looking at this site for a while and decided to risk a small order...(bad experiences on other sites).
So happy I did. Can't fault the service and speed of delivery. Will certainly order again.

Pictures do not look like the website, poor quality, returning is a nightmare, plus shipping fees back to China are outrageous. Customer Service is absolutely awful. I don't know how this company is still in business.

My order has never turned up despite being given a date. This business isn't in Australia but China. They just keep telling me its coming but it is already 10 days late so its not likely ever going to come.

I ordered this standard size "off the rack" dress for my daughter's wedding, a standard size which usually fits with most designers, however, the dress was slightly small. I was hoping to be able to fit into it by the time of the wedding but unfortunately I had to wear a different dress. A 7-day return policy is simply not enough time when planning in advance for an important event like a wedding. The dress was never worn. I contacted the company and was told it was beyond their 7-day return policy but they could offer me a 10% off coupon on another purchase! Seriously?! Any other retailer in this country would accept a return with a receipt. Do not use this retailer!

Dresses where great delivery as expected customer service second to none, JJ house changed the size on one dress very swiftly before dispatch, great parcel tracking i cannot complain about anything and the icing on the cake my girls looked just beautiful excellent quality excellent value for money will definitely use again thank you

I ordered a dress in the incorrect size, but was fortunate enough to be able to email the company and they changed it with no fuss. Their customer service is top notch... other companies should take note! Wonderful experience.

I threw my shoes out as soon as they arrived. Its purely fabric and its warped from the glue holding everything together. Theres no solid base so even a few hours of dancing would make these fall apart. Dont buy these!

JJ's house has good customer service. Beware the $30 coupon for a positive review offer, it has a minimum purchase requirement of $200 that they don't tell you about. Other than that, items seem to be shipped pretty quickly.

We ordered a dress for our son's mid May wedding in early March. It took JJs 65 days to process the order (not 15 as advertised). Also, if you pay 25.00 for expedited shipping, your package is slow shipped from China (or wherever), and spends God knows how long in the states on the way from Florida to New Jersey where it is sent to you via 3 Day Mail service. It arrived a week after the special event. When you complain or seek refunds they give a small percentage off so you are totally fleeced. We had to rush to buy another dress last minute. Advice: Stay away from JJs if you want something on time for a special occasion. I could go on I am so livid.

I really like the try on method. I've never come across other sites that do this. The dresses in general are great quality and very affordable. So many colors to choose from. I've talked to me friends about JJ' House.

Horrible customer service!
They sent my dress in the wrong shade that and also had bad stitching right on the darts. The process to return it and get a new one in the correct color (so I actually match the rest of the bridal party) was awful! Takes forever to go back and forth via email. They gave such a run around and didn't offer any discount for all the crap they put me through. Now I'm 3 weeks from the wedding and still no dress! Praying it gets here in time and is correct and without issues! Definitely don't recommend this company and won't buy from them again!

As it's now prom season, many people are looking to buy dresses for the big night! My friend and I recently got prom dresses from JJsHouse and we love them!

This black one fit my friend really well and it looked so good on her. I really loved the blue one that I shared in the picture (the back is my favorite :)) Her's was about $150usd while mine was only $89! We did get it tailored/custom sizing so that does cost extra.

The quality of these are just so amazing for it's price and I'm so glad I didn't spend more than what I did because paying hundreds of dollars for a dress for this one night is erm not exactly worth it so definitely check out their website if you're interested in buying ANY kind of dress!

Ps, they ship internationally too!

After reading several reviews I was cautious about ordering but after receiving the dress I am very happy. Colour and style exactly as shown on the website. All up it took 2 weeks from ordering to receiving (probably missed a busy time). No issues with delivery - from China to New Zealand in 6 days.
Fabric and craftsmanship of good quality. Would definitely consider using again

I have only ordered dresses to try-on at home, but will definitely be purchasing from JJ's House! Found the perfect place to buy a dress for my daughters' wedding this fall. You can find something very formal, or less formal for an amazing price and extraordinary quality. All the dresses are fully lined and have built in bras. Very quick delivery - doesn't get much easier than this!

Ordered 2 dresses, both are unable to be zipped from the waist. Bust and waist measurements are accurate but the thorax is shaped like a Barbie Doll, not a human. Hold them up to you and can see your ribs on either side. (114 pounds, 5 feet 4 inches)

Also had a 60 dollar charge for "duties, or broker house fees" via UPS to even receive this box with doll shaped dresses. Not told about this prior to ordering but UPS guy said "Yeah, that happens coming from China".

Now they will not respond to email via site and I have to provide photo documentation before they will consider accepting a return.

Horrible. I feel had.

Dress designs and materials were fantastic. The process to "try-on" and either buy or return was simple and worked great. We have a black tie formal family wedding coming up, and I have already recommended JJ's House to everyone!

These arrived a couple of days ago (excuse my work uniform & neglected hair!) I'm absolutely delighted with the materials, colour, quality packaging, sizes (of bouquets and shoes)

I showed my parents the flowers today and my dad wants to buy some just for in his house! Have promised to email him the link. They took a few weeks to arrive, but Ivm not getting married until Sept so still plenty of time to spare.

I'm now looking at ordering more from them (wedding favours) now that I know they are such good quality and value for money

I do highly recommend... just order in plenty of time

I ordered a size 12 pant suit the shirt is made very disproportionately and 3 sizes too small. They will only let me have in store coupon for something comparable, or 40% refund. Clearly this is a rip off! I will never shop here again or recommend their company.

Currently waiting on a refund for my returned items. Will be happy if this is processed as promised. This issues were resolved and a full refund was provided. I am happy they followed through with their word. Just wish they did not make it so difficult from the start.