JJ's House

Currently waiting on a refund for my returned items. Will be happy if this is processed as promised. This issues were resolved and a full refund was provided. I am happy they followed through with their word. Just wish they did not make it so difficult from the start.

I ordered a size 12 pant suit the shirt is made very disproportionately and 3 sizes too small. They will only let me have in store coupon for something comparable, or 40% refund. Clearly this is a rip off! I will never shop here again or recommend their company.

These arrived a couple of days ago (excuse my work uniform & neglected hair!) I'm absolutely delighted with the materials, colour, quality packaging, sizes (of bouquets and shoes)

I showed my parents the flowers today and my dad wants to buy some just for in his house! Have promised to email him the link. They took a few weeks to arrive, but Ivm not getting married until Sept so still plenty of time to spare.

I'm now looking at ordering more from them (wedding favours) now that I know they are such good quality and value for money

I do highly recommend... just order in plenty of time

Dress designs and materials were fantastic. The process to "try-on" and either buy or return was simple and worked great. We have a black tie formal family wedding coming up, and I have already recommended JJ's House to everyone!

Warning! This company will take your money and ignore your requests with customer service. I have said many times and requested to cancel my order and get my refund through tickets, phone (doesn't work its disconnected, the chat online doesn't help at all etc) Very bad service! Do not order from this company.

They don't response within 24 hrs. It is has been more than 7 days and nothing.

Dress was better than the picture. Everyone asked where I got it, which I shared with them. And UPS performed extremely well in the delivery arena. The whole process took only 7 work days. Very pleased overall!

Update: JJsHouse had contacted me and resolved the issue in a timely manner. I am satisfied with their customer service:)

Do not order from this website! I bought a dress a few weeks ago and payed the full cost of dress, along with the shipping fees ($16.99 US expedited). However, I have been informed by DHL that I will need to pay an additional $86.97 CAD before I can receive my purchase.

JJsHouse's website does not mention these additional fees at the checkout, and it does not state on their website that they are based in or will be shipping from China, making these additional fees so expensive. These fees are ridiculously high and unfair as I cannot afford to pay them. Please do not buy from this website!

Worst customer service experience of my life. I was guaranteed a delivery date by their representative over Facebook messages- and then told the next day after ordering that it wasn't going to be delivered on time and the they would charge me partial cost for ordering - not a full refund. Do not trust them, I recommend looking on bhldn.com or lulus for fast shipping, good refund policies & professionalism. This place has been absolutely ridiculous. I have attached photos of their representative saying one thing, their production department telling me another.

High stakes for ordering a wedding dress that you love —- they mess up and then tell you that you have to pay for it? Don't do it :(

Update:
Jjshouse offered to refund the import tax (and did so) I had to pay in return for deleting my comment. I feel however that to pretend that a company is located in a certain country is misleading.
I have changed the rating but will keep my comment intact.

I ordered from a Swiss site; jjhouse.ch in SFR.
To my surprise they sent the merchandise from China. I had to pay an additional 50% Import tax plus handling fee. If I had known this and there was no mention that the merchandise would be sent directly from China I would not have ordered

While the dresses look beautiful make sure you
Do not have to rely on the delivery date promised. We order two brides maid dresses for a a wedding verifying delivery dates with chat since the wedding was going to be just shortly after order was placed. Well they arrived the day after the wedding. Had to go with another vendor which would have been ok since we found something… However this vendor JJ House takes all kinds of fees when you return something. Even mailing fees, if you self-pay to return items, are charged. In todays environment and with the number of competitors out there with beautiful, reasonable priced options and no return fees, I warn you to go with someone else unless you are 100% sure you are going to keep what you order. Can't comment on quality as I didn't even open items since I was returning…. BUYER BEWARE!

Don't buy from jjshouse or their site Jenjenhouse.com. Its a scam, where they take your money, sent you a cheaply made, dress that would cost less than $50 and then not even reply when you ask for a refund! Ordered my formal dress, and now I feel completely stupid for actually believing this. Just don't risk it.

Exactly what expected from their website.
Took approx. 10 working days for dresses to arrive.
The dresses are really well made and great quality. Always a bit worried about ordering online but no problems at all. Ordered 3 and then another 3. Nice fit, quality and loads of colours too choose from.

When I found this site, I feel unsure about how it would end up. There are good reviews but also some negative ones. I decided to give it a try. Ordered on Oct 3 and the order arrived two weeks later. Super fast! I bet it would be one of the advantages ordering online from Asia. They have great passion about getting things done fast. I guess if you are rushing for a dress or running out of time for a prom, it could be your shot.

I love my dress from JJshouse although I did use the custom measurements which meant alterations for me because you have to be really good with a measuring tape. The work is quality, you can tell that they are at least partly handmade. I would order another dress from them but only in a standard size.

It's been over a week and company has promised 3 times to send replacement dress in correct colour and they are still messing around with me. The company does not care about your important day or event just about how much money they can sucker out of you and offer of coupons to put towards future orders. They fail to follow through on their promises and want things to be returned to unknown people whereas any other company I've dealt with returns go back to company name not an individual. They have ruined my upcoming wedding and no additional budget to purchase a new wedding dress and company failing to follow through.

I love this site because they have an awesome selection of styles, colors and fabrics. Also, their customer service is great. I have to say it's not as speedy as I'd like due to there's no number to contact someone; only the message feature, but they respond promptly and resolve issues quickly. I got this for my granddaughter so I'm not able to include a photo right now, but the dress was so pretty and fit perfectly in accordance with their measurement charts, etc.

First the dresses are well made and beautiful however... be sure you get what fits the first time because I have been unable to return 2 dresses that don't fit. I have reached out several times, as well as put in at least 3 "tickets" to make a return. It has been a full week since my first attempt, even though it says there will be a response within 24 hours. I would not hesitate to recommend the dresses, but as we all know, buying on line for some body types is very difficult.

I ordered a dress sized to what their website indicated according to measurements. Everything fit except the top which had a 3 or 4 inch gap when trying to zip it up. Their return policy claimed to refund or pay for alteration fees. I sent pictures as requested and emailed them continually with no response. I got conned out of over a $100.

Dress was of poor quality had a badly fitted faulty zip which even after a lot of effort to open will now not close again at the top tried to contact company but despite several attempts to show them they wont accept my photos. Would not recommend

Actually i searched google before i ordered on this website, some bad reviews... customer service said misunderstanding existed, then my first try came, it turned out not bad, i thought u guys could have a try~

So far disgusted and annoyed just paid $34.00 postage to return gross gross dress hope yo get refund if will trash jjhouse on social media dress cheaply made poor quality embellishment look like snow flakes i wanted this for a august wedding zipper poor UGLY does not look like photo i ordered at all so far out $200.00 ugh

We ordered a gown for my son s wedding from your site, used your size chart chose color ordered size needed, arrived my wife tried on gown would not zipper! Like a terrible mistake 5 inches off! Not true to size! We also sent embarrassing pictures to Cathy Shan who works in customer service, she to is offering A 30 percent off of the gown, It DOES NOT FIT! Please send my return authorization so that this nightmare may end. Terrible company to do business with! Linda Buyer! Please respond

From beginning to end responsive and rapid communication and really helpful team.

Ordered two custom dresses to be made in the minimum amount of time possible and they both arrived exactly as expected a day early.

Beautiful fabric, beautifully made and cannot wait for another occasion to get more.

An affordable way to posh up your wardrobe with made to measure!

Fantastic!