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JJ's House has a rating of 4.0 stars from 3,061 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JJ's House most frequently mention customer service, wedding dress, and good quality. JJ's House ranks 3rd among Wedding Dresses sites.
This company responds to reviews on average within 2 days
I purchased beautiful final sale dresses at jj house always had a wonderful shopping experience excellent customer service. I have been a customer for several years and would highly recommend jj house to my friends and family.
Declared value invoice was $18. Dress cost $180. Resulted in $200 customs fine I had to pay to get dress released from customs. Absolutely no reply from JJsHouse for 3 days on this. Either major fraud or honest mistake? EDIT: JJsHouse replied on my mail and promised to refund penalty.
Ordered two cocktail dresses- quality very good. Color just as described ( navy and a smoky eggplant). Great fit even though I didn't use the custom fit option. I will not hesitate to order from JJ's again!
JJsHouse: Ill tell you to check your emails once again if you are truly interested in fixing this issue. I've sent at least 5 messages with the same message and pictures before and after this review on site Jabber. You will find the order number in there. But I know you will do nothing. JJs House is a scam based out of Hong Kong with terrible customer service. They are not an American company and therefore we have no recourse.
Tip for consumers:
Do not buy.
Products used:
None. They made the dress size 3 inches smaller than the ordered size and refused to replace it with the correct size.
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I wish I would've read these reviews before ordering! JJs House custom made a dress for my daughter (which I paid extra for) and mistakenly made it size 23" bust rather than 26". They will not replace with the correct size. Our event is on Christmas and it's too late to get another one and have it altered in time. I'm beyond frustrated. Btw, they must have turned off my ability to leave a comment on their website. Unbelievable. See pics below of their email responses.
Item not described. Offered coupon & discount, even said a return will take time to process the refund.
Returned the item, parcel was tracked and delivered a month ago and still chasing the refund.
They keep saying checking with their warehouse for return and refusing to refund. The item has been delivered.
They cannot be trusted
Ordered my favour holders for my wedding a few weeks ago and they arrived this week. Am delighted with them! All (48) bar one were in perfect condition, and the one that wasn't was only slightly dented in transit which I easily fixed. Will definitely both recommend & use this site again, thank you!
Ordered a gown for my wife, it arrived after only 8 days. Absolutely fabulous! Dress was exactly as pictured and fit her like a glove. (ordered by size chard not custom).
The quality of the dress was as good or better than anything we looked at in high end shops locally. (no snags, stains, or loose threads, tight stitching all around)
Had to pay customs but that was expected when ordering from a non free trade country (customs are demanded by your Gov not JJs)
Will definitely order from JJshouse again
Just Got my Dress today and my first thought when i took it out off the Box was WOW... it's stunning im so Delighted. I Bought this Evening Gown to Attend the Miss Northern Ireland Final. And i can't wait 2 show it off. This is my first Formal Evening and i wanted something that stood out and no one else would have. Im Delighted 2 say the Least would say Order this you won't be disappointed. Xx sharon. P. s photos will be put on after the Ball
I cannot find the customer service email address or telephone number as I am happy with my dress, but it is too large and it was meant to be custom made.
Could you please let me know these details please?
Regards,
Adina
Dear IULIANA G.,
Thanks for shopping from JJsHouse.com and sharing your shopping experience with us.
It is really a pity to hear that you do not know how to contact us. In fact, you can contact us by entering My Order Page, clicking the Return and Refund button. It is true that we do not provide the phone number. Due to the time difference between countries, we really prefer our communication through emails. We do beg for your kind understanding.
However, we will surely take over your case. Please kindly tell us your order number or the email address you used to place the order. You also can send your order details to feedback@jjshouse.com.
Best Regards,
Rita
JJsHouse team
Very easy process. I took daughters measurements as directed on site. Picked her size. Shipping was fast. Tried dress on and it fit great except the hem was to long. Easy fix. She is wearing boots instead of heals. Our experience with JJs House was excellent.
After making a complaint concerning companys refund policy - Ms. Cecilia contacted me asap and promised to take back my daughters prom dress. We decided to resell the dress, because it wasnt fitting my daughter in the end. But any how, I am pleased now with the companys refund policy. Thank you Amber Chang and Ms. Cecilia!
Dear Eijakristina,
We are happy that we have already reached an agreement. For any further issues, you may contact me at feedback@jjshouse.com with the title "sitejabber+your order number+the issue".
Kind regards,
Cecilia
My dress+jacket costed 77$.
The delivery cost as more than 40$. I had to harass them to receive my package more than 2 month after the order.
When I received it I add to pay an unexpected taxes (48$).
The problem is not only the time & the price but the energy I had to invest to receive my package. The customer service is horrible.
And the dress, not exactly what I expected.
I don't recommend it at all!
Tip for consumers:
Delivery delay (few month)
bad customer service
Products used:
dress
jacket
Dear customer,
Thank you for your feedback.
We are sorry to hear that. Please kindly send the proof and we are willing to issue the refund of the custom fee. If you don't want the item, you can return for a refund.
Looking forward to hearing from you soon.
I was worried about getting my daughter's first communion dress in time for the event. I had less than 2 weeks to get something. JJ's House offers quality snd beautiful items plus fast processing. They offer fast shipping options to speed delivery at reasonable costs. I was very pleased with all 3 items I purchased and will shop from them again
Dear customer,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Disappointed in every way. Processing and delivery took forever. Dress did not look like the one ordered. In spite of "customized fitting" promise, the dress did not fit in anyway. Requested refund, took forever to get any response. Was finally told I could have a discount of 20% on my next purchase and that they do not get enough detail on measurements to guarantee correct fit so I should have it altered locally myself. Even if I had it tailored it is way too short for an adult, let alone for wedding attire. I will be donating this dress to Salvation Army in the hopes that some little girl's Mother is a seamstress and the child needs a party dress. A big waste of time and my money. Please tell everyone you know - stay away from JJHouse. I believe they mislead, procrastinate, take your honest earned money (for me over $300.00), and deliver disappointment. Looks like a lot of other consumers of JJHouse feel the same as I do. Buyers beware.
Be very careful about ordering from this company! Yes the prices are good but it seem's very hit & miss as to what you will receive. I placed an order for a tailor made dress with specific measurements, I stated what length I wanted but it is about 8 inches too short & is over all to big! I will now have to spend double what I paid for it to get it altered. The dress is for my daughters wedding in August & I was planning on ordering another one for my son's wedding next April but I'm not going to risk it now!
I have very special birthday party in April and wanted an extraordinary gown for it. I found just such a dress online at JJ's House but was skeptical to order because of some of the reviews. Took that leap of faith and am delighted with the dress. I chose customized fit and am so glad I did. It is a perfect fit, beautiful color and a one of a kind dress. Fast delivery too.! Will order again and again!
Yvonne J
Ordered a dress on 23rd April. Ordered wrong size and put in address wrong, tried contacting them by phone, it obviously rings Hong Kong.
E. mailed them herd nothing there Web site is confusing as I have cancelled within 24 hrs I should be able to have afull refund.
They clearly don't like refunding, sorry don't trust this sight, I would like my money back.
Thank you for your email.
Due the the time difference, email is a good choice for both of us. We have changed the address and size as required.
Please contact us if you need any further help.
Company is a scam. Sent us a ruined dress, and argued with me regarding it. When you submit a ticket like they ask the company management ignores it and all requests made. Staff constantly lies and pretends it never happened after the fact. Company has NO ethics or morals and should be avoided at all costs.
Dear Anthony W,
Thank you for your feedback.
We do apologize but the all the items sent from our website will be strictly inspected by the quality inspection department before they are sent out, so usually there will not has this kind of problem. Could you please kindly send us the picture of the ruined item so that we can improve our service. Also after checking for you, we have offered the highest offer, you can return the item for a full refund(including the original shipping fee and the return shipping fee) However you only want to asked full names of the CEO, President, and COO and their personal contact emails. They can't give you higher offer. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email for detailed information and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Dresses arrived looking gorgeous but I returned it because my girls didnt like the color, they gave me fantastic service and a full refund even if I didn't have a valid reason to return... will definitely order from them again!
Omg! Stay away please don't make the same mistake that I did. I ordered my wedding veil and it was the wrong one the material is super cheap and the beads fall off easily very disappointed. They are sending these from china so you can't contact customer service only by email and their rep told me we are sorry about that we will give you 40 % off you next purchase as in buy another veil and if I wanted to send back the wrong veil to china that I was responsible for the shipping. I just called my bank to dispute the charge. Website looks great but it's all fake ** the good reviews you see they aren't real these people just want to steal your money *** I can't believe I'm going through this before my wedding horrible experience.
Hi Stepany:
I am sorry to hear that you did not feel the professionalism and enthusiasm that we extend to all customers.We will make greater efforts to make your feel better the next time. Could you kindly send more details on the issue so that we can better understand it and resolve your concerns? You may contact me at feedback@jjshouse.comat your earliest convenience.
Adam
JJsHouse
I ordered my Wedding dress from J J's House about 21 days ago. It has just arrived and I can honestly say I am completely satisfied with the dress. Quality of the fabric is amazing! I am so satisfied that I will buy all my accessories and bridesmaid attire from them. Thank you for excellent service.
Highly recommend JJ's house. Quality is amazing, especially for the lower prices! I've ordered several bridesmaids dresses and am currently having bridemaids for my upcoming wedding get their dresses from here.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Beautifully made dress, gorgeous, luxurious fabric. Unfortunately it is too big. I have a large bust which doesn't correspond with under bust and back measurements so the inset bra doesn't hold breasts in place as dress is too big at the sides and across the back
I think JJ's need to request more measurements for custom made dresses.
JJ's customer care and attention to detail is second to none. I cannot fault them in anyway as had the top of dress fitted, it would have been my dream wedding dress.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and item size better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I don't usually write reviews or even really pay attention to them, but in this case, this was the worst experience of online shopping and customer service. They will easily take your money but will not help with returns or refunds or exchanges. The dress took forever to get here. Apparently it is sent from China. Once it was delivered (over 2 weeks later than expected) there was no packaging slip, no invoice, nothing! The only way to contact them is via email, which will get you an automated email about their "policies". There "policy" says you have to return within 7 days... but the dress was two weeks late, so according to their automated email response i couldn't return, I didn't get any more responses from them. Please do yourself a favor and shop somewhere else. This business is a SCAM!
Just got my dress and it just not look what it suppose to be, the colour the design.
Lets see how the return will be... let you guys know.
Update
They send me a email referring to refund, got 100% back plus shipping to them+ the fee that I pay when I got the dress.
Very happy and would buy from them again.
Dear customer,
Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at JJsHouse.com.
We have sent you an email to your email address: frot**na@gmail.com. Customer satisfaction is our NO. 1 priority; we hope you could give us another chance to meet your shopping expectations. Thank you for your time.
Kind regards,
JJsHouse service team
I ordered a couple dresses for my daughter's wedding and they immediately emailed me to tell me that I couldn't do that... Multiple returns. Forget I've already paid an outrageous price to ship! Major scam company. Don't do it no matter how good it looks. Will get you in the end! Even Paypal didn't support me! RUN
Dear Customer,
I hope you have a good day.We are sorry to bring you any inconvenience.
We checked that we have accepted your return and the refund of the returned item has been sent to you, would you please check again?
Looking forward to your reply soon.
I wish I had seen site jabber reviews before ordering. I too have been ripped off by JJs house. I ordered a chiffon wrap for my daughters wedding and when it arrived the chest, waist and hips were correct but the sleeves were too tight. My daughter who wears 4 sizes smaller than me tried it on and they were too tight on her also. Once you figure out how to contact them you get the run around. After complying with everything they asked including sending pictures of me in the jacket they told me to take it to get altered, which I can't because there is no excess material. Then they offered me 10% off another jacket. No exchanges no refunds. I also paid for express shipping which took twice as long as they stated. Expensive lesson learned. DO NOT ORDER FROM JJs HOUSE! The reviews on their site are probably bogus!
Dear Karen O.,
Thank you for sharing your comments on JJ's House.
We understand how upset you will be when the wrap does not fit well. However, as the twice shipping fee you have mentioned, we would like to kindly explain that we will just charge the shipping fee for once. So for another shipping fee, we believe it must be the customs fee charged by your local customs.
But we really care about your case. We will solve your problem as soon as possible. Would you kindly send me your order number so that we can contact you?
Your words shall help us improve our customer service and ensure better shopping experience for customers. Hopefully, we will be able to serve you again in the future.
Best regards,
JJ's House Service Team
Gain trust and grow your business with customer reviews.
Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021 and 2024 The Knot Best of Weddings, 2022, 2023 and 2024 Wedding Wire Couples' Choice Awards!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~