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JJ's House has a rating of 4.0 stars from 3,061 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JJ's House most frequently mention customer service, wedding dress, and good quality. JJ's House ranks 3rd among Wedding Dresses sites.
This company responds to reviews on average within 2 days
I purchased beautiful final sale dresses at jj house always had a wonderful shopping experience excellent customer service. I have been a customer for several years and would highly recommend jj house to my friends and family.
Declared value invoice was $18. Dress cost $180. Resulted in $200 customs fine I had to pay to get dress released from customs. Absolutely no reply from JJsHouse for 3 days on this. Either major fraud or honest mistake? EDIT: JJsHouse replied on my mail and promised to refund penalty.
Custom measurements was a little confusing and needed to inquire further information to complete measurements. Otherwise JJ's House was fast and quality was good. Thank you to them for helping a petite woman who has a difficult time finding something that fits!
I purchased x5 dresses for my bridesmaids and all dresses straps broke on my wedding day (3 of the 5 didn't have big busts either) they had to be sewn in and tied up constantly throughout the day and these dresses weren't cheap either. Very disappointed - contacted jjs house and they are not interested in helping
Products used:
Dresses that all 5 ended up breaking and snapping
Dear Rebecca,
We deeply value the significance of your wedding day and appreciate your trust in our services. We have noted that your order was delivered on January 23,2024. However, we regret to inform you that the communication regarding your concerns has surpassed the stipulated time frame of 14 days post-delivery, which constrains our capacity to offer direct assistance.
For your convenience, please find the link to our refund policy provided below:
https://www.jjshouse.com/about/help.php?page_id=225
We remain committed to ensuring your satisfaction and are available to address any further inquiries you may have.
I looked everywhere for a dress for my daughter's wedding and found the perfect choice at JJ's House. Try on was easy and sending dresses back and forth through the mail was much easier than I imagined. It was a great experience.
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great experience shopping with us. Your satisfaction is our top priority, and it's always incredibly rewarding to know that we've met your expectations.
We truly appreciate your support and trust in our brand. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future!
I was expecting this site to be a scam after seeing some bad reviews from Reddit, but nope, it is absolutely legit. I received my order lightning fast (like 4 days?) and they were exactly as shown on the website. They didn't look like those Shein/Wish reality vs expectation dresses like I was afraid. What you see is actually what you get - these clothes are nice quality! Definitely try them out!
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Providing reasonable prices, good quality, and fashionable items is our goal. We appreciate your loyalty and trust.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
The dress fit perfect i was glad that i did order a larger size then i would normally wear i went by their measurments and it fit. Love the color the only thing was it was very long so i have taken it to be shorted. Will be sure to order from this company again.
Thank you so much for taking the time to leave such a glowing review! 🌟 We're thrilled to hear that you had a fantastic experience with us. Our team works hard to ensure that every customer receives top-notch service and quality products, so it's incredibly rewarding to know that we hit the mark for you.
Your support means the world to us, and we can't wait to serve you again soon. If you ever need anything or have any questions, please don't hesitate to reach out.
Thanks again for choosing JJ's House!
I have purchased exclusively from JJ's House, for several years. The dresses are always as described or better. Great customer service and prices!
Thank you sincerely for taking the time to share your positive feedback with us. We are delighted to learn that you had a wonderful experience with our services.
Your satisfaction is of utmost importance to us and we eagerly anticipate the opportunity to serve you again in the future. Thank you for entrusting JJ's House as your preferred online shop.
JJ House dresses are of good quality and delivery is as scheduled. I am pleased with the dresses I purchased for my Wedding Vow Renewal
Thank you sincerely for taking the time to share your positive feedback with us. We are delighted to learn that you had a wonderful experience with our services. Your satisfaction is of utmost importance to us and we eagerly anticipate the opportunity to serve you again in the future. Thank you for entrusting JJ's House as your event shop.
Each step of my search for a gown for my grandson's wedding has been easy-the try on option has let me see the dress on and select the one that fits and looks the best-the quality of the material is high and I have recommended them to everyone I know that needs a gown
Thanks so much for being our repeat customer. As a professional online shop, we always spare no effort to satisfy our customers. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Quick delivery and quality product. Love the dress!
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
I am trying to find a dress for granddaughters wedding. I am so unsure what will fit or look right. But with your try on option I have been able to sample several ideal dresses and find the one right for me and my granddaughters wedding colors.
I ordered 3 dresses on the 'try before you buy' promotion and they sent me the wrong size. I contacted them and they claimed that I ordered those sizes and they don't want to send a replacement with the right size dresses. Instead, they suggest that I place another order, paying again...
I would rather use another website, where they are more helpful.
Tip for consumers:
Use another website, not this one
Dear customer,
After confirmation, the sizes we sent you were correct. Your understanding would be appreciated that there are differences between US and UK sizes.
Please kindly contact us if you need any further help.
Thanks for your time.
I purchased a dress in February for an event in April, so I could get alterations if needed. Dress cost $248. I kept checking my order, and was getting worried because in one month the order was still "processing". I contacted them about it and got NO response. The order never shipped (they are in Singapore) but luckily I found a dress locally that I liked, and bought it. I canceled the order. JJ's House refunded me only $110 of my $248. When I brought this up to them, they went ahead and refunded my full amount. So yes they have beautiful dresses but plan on a good 6 weeks to get it.
Products used:
Dress
Dear Virginia H.,
We checked the emails back and forth between you and the customer service team. All the communication emails were sent to your email address: vh***@hotmail.com with the titile"【【Return & Tariff issues】--vhowell40 submit a request! # After-Sales】". You may look for the emails in your email box(junk email included).
The order was placed on 14th February and was cancelled on 23rd February. The order was cancelled more than 120 hours. According to our cancellation policy, orders cancelled more than 120 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost. Here is the link of our cancellation policy for your reference: https://www.jjshouse.com/help/order-cancellation-policy
Thanks for your understanding.
I'm genuinely impressed by their customer care! Their attention to detail and willingness to help made my shopping experience delightful
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
I had a wonderful experience! I ordered a variety of Try On dresses. Found one that I liked and fit well. It was very easy to order and then return the dresses I did not want to keep.
I would buy from JJ House in the future!
We're delighted you had a great experience with our Try On dresses. We look forward to serving you again!
I love the dresses JJ's offer, but I can never get my size in anything I want to try on. 2 shipments and 1 month of waiting for the right size and/or color in a dress I like. My daughters wedding will be here in 5 months and I'm still waiting. I want to find my size before I buy.
* JJ's House attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for your review.
We see there is one order under your account that was delivered on Feb 29th. May I know if you have received it?
We would like to help you but the try-before-buy program is so popular and can be easily run out of stock. If you are interested in a size that is not available, please fill in the blank beside the dress. You will receive notifications if the dress is coming back.
Thanks for your understanding.
My Maid of honor ordered try on dresses and they sent them to the wrong province! Yes that happened and told her ohhh well, then I ordered one of my bridesmaid dresses and a month later still don't have, other bridesmaid after the second try on dress order…which actually made it to the right province lol the sizing is so wrong! My wedding dress which I ordered a month ago and still hasn't shipped…which I already know is going to be garbage and won't be here when it's supposed to be lol do not and I repeat do not! Order from this place!
* JJ's House attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Hope C.,
1. As to the try-on dresses your maid of honor ordered, we suggest she contact our customer service team to solve the problem.
2. For the order 856***3276(wrong size order), we checked and confirmed that the size you ordered is 0, not 16W.
3. For the order of a wedding dress, your order was sent out on March 10th and will reach you around March 23rd if all goes well. We will email you the tracking number and tracking link again. Please pay attention to your email box: hopec***@gmail.com. Your ordered the dress on 10th February. As the website stated, it took 29-32 days to tailor the dress and 13 days to ship the order.
Thanks for your understanding.
I did a try before you buy on 2 gowns and they arrived so quick and were absolutely gorgeous. The material is exactly what you want in a gown. The style exquisite.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Providing reasonable prices, good quality, and fashionable items is our goal. We appreciate your loyalty and trust.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Don't buy from JJs House! The pics in the catalog are NOTHING like what you receive and then they give you the run around on the return. " open a case" then "go to our website" in a circle of no action forward!
* JJ's House attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for your review here.
We are sorry for the inconvenience caused.
We initiated the self-return to facilitate our customers since it would be easier for them to start the return and get the label in their accounts without waiting for our response. We appreciate your understanding that there is a time difference.
All our dresses need to be ironed before wearing them. Please kindly check the attached QA picture before it goes out of our warehouse.
Our customer service team has contacted you to offer solutions. Thanks for your time.
I have worked hard and jumped through hoops to purchase a dress from JJs House. The experience has been horrible! As of now, they are holding $253 of mine for up to 14 days on an order they said to cancel and reorder via PayPal! What's worse? Their customer service SUCKS! You can't talk to anyone cause they are based in Singapore - wish I would have known that at the start! Buyer Beware! ZERO STARS!
Tip for consumers:
The absolute worst customer service! There isn’t any! So if you have any issues - you get zero help to resolve it! Your money will be held up for 2 weeks!
Products used:
None!
* JJ's House attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for your review.
We appreciate your understanding that some orders may be challenged and will not be processed until we receive confirmation from our customers, to ensure a safe international transaction, avoiding online fraud.
After confirmation, your order was cancelled as requested. Please understand that the refund has been issued from our side and it will be back to your account within 3-14 working days depending on your bank's processing time. We have no charge of it.
Thanks for your time.
I ordered a dress for my son's wedding, received the dress very fast, it was absolutely beautiful and was very well made. I sadly had to send it back as I needed a size 2 and the dress did not come in a 2. I sent the dress back with no problems at all. I was very satisfied with my experience!
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. We look forward to your continuous support. Have a wonderful day!
I ordered a dress, took almost a month to arrive, and the "off shoulder" sit for the straps is bulky and doesn't lay on the arms, as well as it smells strongly of fish. I asked to send it back immediately and they want 10% restocking fee even though I am returning with tags right away. I also ordered two necklaces (matching ones) for kids and one stretches and the other doesn't even get over a small kids head. They also are making me pay to ship it back. I am now out almost $40 because of their poor quality items.
Products used:
Dress and jewelry
* JJ's House attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for your review here.
We apologize for the inconvenience caused and would like to address it promptly. The free return label has been sent to your email address to help facilitate the process. After checking, the necklace set is Elastic(A bracelet and a necklace). Therefore, we may recommend stretching it to meet your needs and the shorter one is only for the wrist. Meanwhile, the feedback has been forwarded to our QA department for further improvement.
We would thank you a lot for bringing this issue to our attention.
Thanks for your time.
Dresses are beautifully made but it takes too long. Also the try-on option is great! I wish JJ's house would allow more than 3 dresses as I was searching for a dress for the big event, and I can not wait...if you can improve this area that would be awesome!
As a professional online shop, we always spare no effort to satisfy our customers. Thanks so much for your input.
Support from customers like you helps our business grow and evolve. We look forward to your continuous support.
I can always find the special dress I am looking for at JJHouse! The color options are incredible!
Thank you sincerely for taking the time to share your positive feedback with us. We are delighted to learn that you had a wonderful experience with our services. Your satisfaction is of utmost importance to us and we eagerly anticipate the opportunity to serve you again in the future. Thank you for entrusting JJ's House as your event shop.
I ordered 3 sample try at home dresses, received quickly. I knew upfront that the samples were not in the colors I would purchase, but no problem because they let you send them back with shipping labels included. I can either order them in the color I want to buy now that I saw how they looked in person, or I can order more try on samples now that I received notification that the dresses were received as requested within the try on period. This is really a great web site giving woman the chance to try first. Very pleased.
As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. We look forward to your continuous support.
I'm shopping for my son's wedding and love the try before you buy aspect. I'm not sure about my size and don't want to purchase something & have it not fit. I live rural, so there are no bridal shops within a 100 mile radius from me, so this was convenient.
Dear customer, we are really happy to hear that you are satisfied with this shopping experience with us.
For better viewing and tracking, we highly recommend downloading our apps.
IOS:
https://apps.apple.com/us/app/jjshouse-bridesmaid-dresses/id1502211753
Android:
Https :// play.google.com/store/apps/details?id=com.house.jjs&referrer=utm_source%3Dapp%26utm_medium%3DWEB%26utm_campaign%3Dandroid_sidebar_download
Have a wonderful day!
Gain trust and grow your business with customer reviews.
Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021 and 2024 The Knot Best of Weddings, 2022, 2023 and 2024 Wedding Wire Couples' Choice Awards!
As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. We look forward to your continuous support.