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JTV has a rating of 2.4 stars from 412 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about JTV most frequently mention customer service, credit card, and poor quality problems. JTV ranks 12th among Diamond sites.
This company responds to reviews on average within 26 days
What can I say, got my first Candlelight diamond and been hooked since. JTV is awesome! They have beautiful jewelry and the customer service is wonderful. My experience has been a great one. Thank you JTV 🥰
Everything is falsely advertised. Nothing came as pictured. Sizes different. Customer service is worst ever. They shipped tanzanite bracelet in a plastic baggie with no protection at all. Comes smashed up. Have repeatedly sent emails to the president of jtv and he has never replied. Customer service is a joke. They asked me to go buy a protection envelope with bubble wrap to send the package back so it didn't get damaged. I had already told them it came damaged and I wasn't buying Nothing as it was their fault for not having a bubble wrap package when they sent it. And everything I ordered was on sale the next day or so. Also they billed me 25.00 plus tax extra money than it was advertised for. Had a 25.00 email saying it was 25.00 off. Used it but they charged me the 25.00 plus tax and wouldn't do anything about it. DON'T BUY FROM JTV. THEY WILL CHEAT YOU.
What can I say, got my first Candlelight diamond and been hooked since. JTV is awesome! They have beautiful jewelry and the customer service is wonderful. My experience has been a great one. Thank you JTV 🥰
I have purchased several pieces of jewelry from JTV and have never been disappointed. From the quality of the jewelry pieces, the delivery process, I have zero complaints. Items always look great and represent exactly what is shown online. My online purchases are always quick, no issues. My pieces are always complimented by people at work and family. Based on my experience, I recommend purchasing from JTV.
Products used:
Jewelry
Hi Darlene,
Thank you for taking the time out of your day to provide such wonderful feedback about your shopping experience. We appreciate you for sharing your experiences with us! If you need further assistance, you are always welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via Chat on JTV.com!
Best regards,
JTV Customer Care
Everything is falsely advertised. Nothing came as pictured. Sizes different. Customer service is worst ever. They shipped tanzanite bracelet in a plastic baggie with no protection at all. Comes smashed up. Have repeatedly sent emails to the president of jtv and he has never replied. Customer service is a joke.
They asked me to go buy a protection envelope with bubble wrap to send the package back so it didn't get damaged.
I had already told them it came damaged and I wasn't buying Nothing as it was their fault for not having a bubble wrap package when they sent it.
And everything I ordered was on sale the next day or so.
Also they billed me 25.00 plus tax extra money than it was advertised for. Had a 25.00 email saying it was 25.00 off. Used it but they charged me the 25.00 plus tax and wouldn't do anything about it.
DON'T BUY FROM JTV. THEY WILL CHEAT YOU.
Tip for consumers:
Stop having to sign in.
Products used:
None trashed the 8 items ordered. .
David,
We apologize for your experiences with JTV. We take Customer Service very seriously and we would like the opportunity to discuss with you your concerns you have voiced. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this.
Best regards,
JTV Customer Care
Host's falsely and deceptively advertise.
Not 3mm is 2mm. Not 20" it's 191/2". Host's say it won't be any cheaper,NEXT DAY IT'S 20.00 LESS.ITS 40.00 LESS IN A WEEK AFTER BUYING. Host's repeatedly say a cross price is 99.00 then change it to 139.00 right on TV. NO REPLIES TO EMAIL'S EVER COME. Contests rigged and they don't answer if they are getting my daily entries or not. The attorney General office consumer protection agency needs to investigate their falsely advertising and changing prices on TV within 3 minutes of stating a lower price. Better off shopping at local stores as they have 90 day returns and if advertised lower within 30 days they refund the difference and if another store has it cheaper they refund the difference plus another 10% off. Paid 186.97 and within the next day it was on sale for 143.30. SO THEY CHEATED ME 42.87 COUNTING REWARDS MONEY. Family and friends have said they returned all their stuff because of the lieing by Host's. Others say they commented to jtv about this and the Host's shut them down and say they can't get it any cheaper anywhere else. THIS IS A LIE AS WELL AS THE SAME THINGS ARE CHEAPER AND MORE BEAUTIFUL IN THE STORES HERE. THEY OWE ME A REFUND OF THE SALE PRICE. THEY OWE ME 42.87. Stop lieing about sizes weights lengths and sending scratched up products. They show AAAA tanzanite and send almost clear stones a light lavender color NOTHING AS SHOWN ON TV. So not a happy customer.
Tip for consumers:
Make them stop showing photos that have been enhanced to show better quality and better color and measurements that are off..they show and say deep dark blue AAAA tanzanite And it's barley lilac to clear in color. They say everything is the same as what they show you and IT'S NOT.
Products used:
2 sterling silver necklaces that wasn't exactly as advertised.
And what's not to love! The largest selection, reasonable prices, great sales, and absolutely great customer service! What's not to love folks? Below I will share a few photographs of which I am very proud and appreciative:
Tip for consumers:
I love and respect JTV!
Products used:
JTV: I have purchased many, many products from JTV over the past 14 years or so.
Hello Arlana, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! Thank you so much for being a part of our JTV family! We appreciate you taking the time to write us a review, and share these wonderful photos with us. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
This ring I was very skeptical on getting the picture. Definitely does not do it justice. I absolutely love this ring!
The ring I purchased was gorgeous. It was more beautiful than I expected. I am now looking for more moissinite to add to my meager jewelry box. Love it! Love it! Love it!
Products used:
ring and earrings
Hello Barbara, we want to thank you for leaving this sparkling review! We are so happy to hear how much you love your new Moissanite jewelry! Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance, you are welcome to call our Customer Care department at 800.619.3000, or email us at customercare@jtv.com.
I love shopping with Jtv they are really a good company to purchase from and customer service is really nice and friendly to talk with when making a purchase or paying a bill,they are my favorite place to shop
Tip for consumers:
Jtv is a wonderful company to shop with
Products used:
Jewelry
Hello Teresa, thank you for leaving this sparkling review! We are grateful to have you a part of our JTV family. We are thrilled to know we have customers like you! We appreciate you taking the time out of your day to provide such wonderful feedback about your shopping experience! Thanks again for sharing your experiences we appreciate it so much! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
I have ordered many pieces of Jewelry and I am pleased with almost all of the pieces I have ordered, there were a few that were damaged in transit but overall my experience has been a positive one, I love the selection of jewelry and the value, my advice is to read All of the descriptions before you purchase.
Products used:
Jewelry
Hello Tana, thank you for leaving this sparkling review! We are thrilled to know we have customers like you! We appreciate you taking the time out of your day to provide such wonderful feedback about your shopping experience! Thanks again for sharing your experiences we appreciate it so much! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
I just got a response to my numerous emails my shipment wasn't received.
If they left off West after my stree address, it won't get delivered.
However, I believe I also gave my P.O. Box number. It should've been delivered by now. I was expecting it on March 4th.
Customer Service said they've not received it back when they'd said there was an issue with my address.
So, please do an investigatation the shipping company you're using. If I didn't get my order, and your company hasn't received it back, there's a problem.
I checked my Post Office and they've never received it.
Thank you,
Martha
Hello Martha, we are so sorry to hear that you did not receive your order. We do understand your frustration, and we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this order for you. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns with your package not arriving. Thank you.
Love most of what I have gotten from JTV. Only a few things had a problem with. All in all satified.
Tip for consumers:
Only thing is it impossible to get a JTV PERFERED CARD
Products used:
Jewelry
Hello Susan, thank you for leaving this sparkling review! We appreciate you taking the time out of your day to provide such wonderful feedback about your shopping experience. Thanks again for sharing your experiences we appreciate it so much! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
If one is a discerning shopper, great jewelry finds can be found at JTV. I love their Tahitian pearls and Golden South Sea pearls. I have been able to add so many pieces to my jewelry collection with the Stretch Pay option. I love JTV!
Tip for consumers:
No
Products used:
Jewelry
Hello Joy! Thank you so much for reaching out to us. We are so glad to hear you love your Tahitian and Golden South Sea Pearls from JTV! We are always eager and happy to bring values such as this to you! We appreciate that you have shared your sparkling experience with others in the JTV online community and universe. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. We greatly look forward to the next chance to serve you! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
I was charged stretch pay but it showed on my account paid in full it showed it hadn't been shipped yet but I was told it had.I asked to speak to a supervisor they had me on hold then hung up on me. Never sent a confirmation number.I called back and they still wouldn't let me speak to a supervisor and they signed me off my account. They were very rude I have a witness to the amount been charged on the account it NO Supervisor No Confirmation number.Patricia Grey This isn't the only problem I had they sold me a necklace that was supposed to be gold but a magnet stuck to it the bad thing about it is. I had bought two of the sets. I delayed making payments.Because of non gold necklaces. So I believe they changed it to pay in full. I am so disappointed in them I have bought over 20 something Items from them Gold and silver mostly gold and all I got from them is maybe 20 dollars off and that's just the tax so they didn't do much. Done Patricia Grey
Hello Patricia, we sincerely apologize for the experience that you have had recently and take our commitment to customer satisfaction very seriously. We do understand your frustration, and we would like the opportunity to assist you further. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Thank you.
I've been shopping with JTV for approximately 14 years now! I still own my very first purchase: a 10 carat yellow gold anniversary band with baguettes and rounds, and I've never looked back.
Following I am sharing some highlights of items I am particularly fond of:
Tip for consumers:
Regarding receipts, I've a huge stack of receipts collected over the past 14 years or so, but I would be hard pressed to locate each applicable one. Besides, I tell everyone I am as organised as a flea in a tornado! Also, I'm sure I've earned a black belt in misplacing things...but not my beloved jewellery!
Products used:
Let me explain the photos please:
° Frames one and two: These are stones I won from JTV many years ago, with the exception of the opal (I purchased it from you; it came from the closed Australian mine, which is closed). I have had jewellers literally beg me to sell this opal ring to them! Never!
I took each of the other centre stones to my jeweller to design rings. a) Alexandrite helped with clean white diamonds, b) Champagne diamond solitaire in rose gold, c) Burmese ruby (won casting from JTV as well), d) jeweller chose design and included an accent diamond from my wedding ring, and lastly, e) a South African princess cut pale yellow diamond.
° Next is a very lovely champagne diamond accented halo ring I purchased from JTV many years ago, and lastly
° Lastly, I purchased this rose gold accented setting circa 7 years ago. Earlier this year I nabbed this large, gorgeous London blue topaz stone from you, and had it mounted. It is absolutely exquisite!
I also own a 2-carat Tanzanite ring talked with white diamonds, cast in 18-carat white gold, but forgot to take a photo of it.
Hello Arlana, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! Thank you so much for being a part of our JTV family for so many years now! We appreciate you taking the time to write us a review. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
Your products are beautiful, and no one can touch you prices and value. I love the shipping rate. Delivery time is a gift in itself. The specials, specialty buys, power buys, and the jewelry sets you offer have kept me as a 15+ year customer. Your operators are nice and eager to please.
The only non constructive thing I've experienced is the latches on the necklaces. They are almost always too small. One more thing. Your offer beautiful neck pieces, but then you add an ugly, too simple for the gems chain. 9 out of 10 times that ugly chain keeps me from buying the item.
Hello Joan, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! We are grateful to have you as a new member of our JTV family. Thank you for taking the time and writing us a review. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com.
I order some product on 12-12-2023, said two days busines delivery, one sta over in Arkansas form Tennessee, now told it will take one week to get product,No help on call line just excuses. One week to ship one state over? Really. It took two days to process order for pick up yet they dang sure billed me in the 12th.not shipped yet? So their two days business delivery is misleading and a false advertising. Like their products but customer service is truely lacking with their customer in mind.
Tip for consumers:
This is not the first time this has happened, I do like products but would like for they to honor their two day business when offer not change it to a week later and take two extra days from receiving payment to actually process order. I get sorry emails, it means nothing when I do not get the product I order in the time frame I was promised when I purchased them. As somoene who runs a Businss i would not allow this to continue and have my complete ordering adn shipping process reviewed
Products used:
Jewelry, ring, watches, necklaces
Hello Lonny, we sincerely apologize for the experience that you have had recently and take our commitment to customer satisfaction very seriously. We do understand your frustration, and we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this, and help make this right for you. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Thank you.
I order product on 7-5-2022 personally talked with agent to have CC to make sure arrive by 7-7-2022 for anniversary 7-10-2022. Product did not ship Until 7-8-2022 Friday before anniversary. Now told unknown date when will arrive and not arriving prior to anniversary. They did the same things on Mothers day order I had. Only response I get is will give you % off next order. WHY would I want to order from a Company that does not stand by or keep its word? Their produces are great, their customer service and lack of effective commincation with customers is lacking and 100% unsatisfactory.
Tip for consumers:
Think twice before they do not stand by their delivery time or shipping
Products used:
Jewelry
My only issue with JTV is that their hosts talk WAY TO MUCH! I want to see the item, not hear you jabber on about it. My purchases have been awesome. The jewelry is beautiful. But the hosts are incredibly long winded, terrible. I've changed channels because of the constant jabber, jabber, jabber.
Tip for consumers:
Everyone I've had contact with is very nice and professional.
Products used:
Rings
Hello Susan, we are sorry to hear that some of our hosts do not appeal to you. We try to have a variety of personalities so that all our customers can find someone to connect with while watching the show and shopping with us. We have taken this feedback and have forwarded it to the correct department manager. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. We are so happy to hear that you are satisfied with your purchases from JTV! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com.
JTV used to try to make you feel like family. All the things that made their programs special are gone. They axed favorite designers (Janyl Sherman, Artistry of India, etc) without even a thank you and proper sendoff. They've cut customers favorite programs (gemstone shows, The Morning Mix, special pre-recorded Christmas show, the JTV exclusive Holiday Ring, Rockafellas, etc). They've made all the hosts stick to canned format (the price drop dance "No, it's not $799 or $699 or $549..." and the countdown "we're down to only 49, 48, 46,...) Just looks awkward. Yes some hosts do it effectively but others look uncomfortable. Why not let them be themselves? So much more personable. If you want everyone to sell the same way you may as well hire robots. I miss learning about jewelry & gemstones. I do like their return policies. And their customer service has always been exceptional.
Tip for consumers:
They need to fix their shopping cart
Products used:
Jewelry
Hello Debra, we are sorry to hear that some of our hosts do not appeal to you. We try to have a variety of personalities so that all our customers can find someone to connect with while watching the show and shopping with us. We have taken this feedback and have forwarded it to the correct department manager. Thank you for taking the time and writing us a review. We appreciate your collaborative feedback, and thank you for being a part of the JTV family. If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com.
I purchased a ring in May of 23. I paid around $70 for the ring. Within 2 months a stone fell out of the ring. At first they were not going to replace or fix it but they finally agreed to do it. They had the ring for a month. I finally received it back and after 2 more months, the same stone fell out. I reached out and they told me to send it back and they would fix it again. I received the ring back without being fixed and they said they were done fixing it. This is not good customer service. I would expect it with a $20 ring but not at $70. I have bought other jewelry from them over many years, but never again.
Products used:
jewelry
Hello Rita, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We would love to see if we can make right for you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. In any event, we are sorry to hear that you are not fully satisfied with your purchase, and we would like to further analyze the products that you received. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
I followed Tim M.'s instructions and wrote, again, to customer service with a full explanation, copies of this review and Tim M.'s personal notes to me, along with pictures of the ring in question. I received a letter two days ago saying that a refund was in process. This morning, the credit appeared on my account. I want to clarify that I've bought many items from JTV and have been pleased with prices for what you get. This case was different because it was pure gold and gold should last. I hope this will be the beginning of JTV continuing to handle these things more appropriately.
We're happy we could help, Evelyn! Our customers are our family and we strive to treat them as such, if you ever have a problem again feel free to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook or Twitter!
I purchased many items over the last years and have not been overly satisfied but then decided on a very expensive item ($400) expecting some quality. Gold rubbed off. Returns took weeks and continued to have the same problem with the item. I bought a 10K gold ring knowing it is stronger and gold is for life. Within 2 months the ring began falling apart because of how thin it was and shards of gold began breaking off. Customer service promised a refund to "stand behind their product" and sent me a shipping label. They sent it back without explanation. I called and was told "sorry" the person who ok'd the return didn't have the authority! "Sorry" " Sorry" "Sorry. They kept my money. I have garbage to show for it.
I ordered a ring and since i only live 30 mins away from JTV... Was hoping that it would be here quickly. Well they put my time sensitive ring on the wrong pallet. It went all around the country and finally came back to me. Which was not in time to be given as a gift. I talked to customer service guy and he basically told me to get over it. Never did he offer to compensate me. Ive had a issue with other companies that offered a discount for the trouble. They should do that before they loose all their customers.
Tip for consumers:
Be sure to get the jewel protection plan!!!
Products used:
Jewelry
Hello Jus, we sincerely apologize for your experience and want to thank you for bringing this to our attention. Our goal is to provide excellent products and service to our customers. We sincerely apologize for your experience and would love for the opportunity to make it right. Please provide an Order Number, Tracking Number or Phone Number associated with your account so that we can review. You may contact us at 800-619-3000 or by email at customercare@jtv.com.
Just received my prayer box. I love it. You never fail to amaze and impress me. Thank you. It's even more beautiful than I expected. I also am loving the ring I got last week. Gave my daughter one like it for mother's day. We match.
Hello Rita, thank you so much for reaching out and sharing with us that you are happy with your pieces! We strive to make sure everyone has a great experience with us and it brings us joy when we see it coming to fruition. We love having wonderful people like you in our JTV Family and as always you are always welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook or Twitter!
I've been a loyal customer of JTV for 20+ years. Of course there have been things I returned over those years... Heck I've returned items to Kohl's etcetera. They have the greatest customer service folks! Always go above and beyond. The mark up on gemstone jewelry is 500% NORMALLY. They don't have to do this. But hey... Keep doing what you have been and I will continue to collect... More for me!
Hello Nancy, we thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us! We are grateful to have you a part of our JTV family. We are thrilled to know we have customers like you that have been with us for so long! If you need further assistance with product information you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
I've been a JTV customer since May 2022. I've had no problems with the jewelry, returns, shipping, or anything else. I do think it's interesting that JTV's management hasn't realized the world population does not consist of only white people. Come on, folks. The world is diverse. JTV should be too.
Products used:
Earrings, rings, necklaces
Hello Vicki, we thank you for providing your review, and want to welcome you to JTV! We certainly appreciate your feedback and value you as part of the JTV family. We are actively searching for potential host candidates from cross the country with the goal of having a diverse array of hosts who appeal to each of our customers. We will continue to work hard to recruit hosts with a variety of backgrounds who our customers can connect with. If you need further assistance you can contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
The perfect jtv host: 1) speaks with a normal pace, never shouts. 2) is animated and pleasant, never hyper or annoying. 3) has no obvious speech challenges or annoying nasal tones 4) never exaggerates to the nth degree, never talks down to the customer. 5) never pretends that their line of work is heroic or they are doing customers a huge favor with their service and business, is humble. 6) never, ever, says that anything is "flying out the door". 7) does not smack between sentences 8) knows that it is best to have a conversational voice, never rushes or counts down "3 left in a size six", etc., just lets you know when an item is sold out. 9) absolutely does not have a crazy laugh 10) keeps in mind that the audience is made up of sons, daughters, sisters, brothers, mothers and fathers and has genuine respect..
I have been shopping with jtv for at least 20 years. I have seen them improve in the last few years. To me, their CS is much improved as is QC. The biggest issue I've had is the sizing of some rings. When I order a 7, it fits like a 6. I've never had an issue returning or exchanging. Most orders I qualify for free shipping. They've even started having coupon codes again and unlike another network, they work!
Hello Harmony, thank you for taking the time and writing us a review. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family!
Gain trust and grow your business with customer reviews.
JTV (Jewelry Television) offers the largest selection of fine jewelry and loose gemstones in the world at up to 80% off retail prices.
In 1993, a small company known as America’s Collectibles Network® (ACN) broadcast its first show from Greeneville, Tennessee. Originally offering everything from baseball cards and knives, to electronics and even quilts, ACN eventually focused on its true passion and rebranded itself as Jewelry Television® (JTV). Broadcasting 24 hours a day, seven days a week, to over 86 million American homes, JTV has become one of the largest retailers of jewelry and gemstones in the United States.
Hi Lilia,
We are thrilled that you are enjoying your experiences with JTV! Thank you for sharing your feedback with us! Should you need assistance in the future you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via Chat on JTV.com.
Best regards,
JTV Customer Care