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JustFab has a rating of 3.4 stars from 9,091 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 hours
Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.
I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379
I ordered 5 pairs of shoes, 3 we're too big. I attempted to initiate an exchange through the website but was unable to do so. I called JustFab and the wonderful representative was able to get the exchange initiated successfully. I returned the 3 pairs and JustFab quickly sent the exchange order. I received the 3 pairs of shoes and am extremely happy with the purchase and experience.
It came up in my pop-ups to buy a pair of shoes I bought the shoes they were nice they shipped very fast but now they charge me $40 a month every month for that one pair of shoes as advertised I did not know this was going to see a reoccurring charge it's a scam
Hello Priscilla,
Thank you for sharing your feedback! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
I ordered my first pair of boots for $10. I normally wear 8.5, but I always feel that I have bigger calves. For the pair of boots I wanted, my choices were to get an 8.5 regular calf or 9 bigger calf. I went with the latter. The fit was (I guess) just what I asked for, but just a little too big. I'm going to get the 8.5 regular calf instead.
Hello Lori,
We value the comments you made about the sizes of our products. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
The style has changed for many items, and not for the better. The choices are not to my liking any longer. I do not like, not being able to cancel this account online. It has to be over the phone. I do not like that they will not return my money if I happen to forget about the monthly boutique.
Hello Janey,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I wouldn't order or waste your money with this company! I ordered boots over a month ago still aint received them i have emailed the company, i have tried ringing but it always engaged, i have tried live chat but can never get some one to talk to me its a joke! Im so angry at this company trust me guys its not worth the hassle stay away if i was you.
I recently purchased a cardigan, a purse and some shoes! The purse and shoes were great so far no issues
However the cardigan arrived with one of the buttons hanging by one thread and ended up falling off the first time I wore it around the house
Hello Matraca,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Driver said the package was delivered to the front of an apartment building on the outside of the building and the package could not be found. Because of insufficient responsibility of a driver that doesn't know their job description or responsibility to the client waiting for the delivery paid for.
Hello Irene,
We appreciate your feedback and your thoughts about your experience with JustFab! Your feedback about our shipping process and delivery timeframe is important for us to know as this will help us to provide great service to our VIP members like you. We would like to go deeper into your concern so we'd know how we could further assist you.
I have checked the status of your recent Order ID: 1286516175 and your tracking says that the package was fully delivered by LaserShip on 02/01/2023 at 11:08 am (left at the front door). Here's the link to your tracking info: https://t.lasership.com/Track/1LSCY72001FGYLN.
Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it’s not hiding or jammed. Or ask your neighbors if they may have received it for you. There are also occasions in which an order may be delivered 2-3 business days after being marked as 'Delivered'. If your package still hasn’t turned up after the 3rd day, please let me know and I'll be glad to further assist you.
Orders are processed within 0-2 business days (weekends not included) from our warehouse for fulfilling and packaging. If your order is sent via standard shipping, orders usually arrive within 6-14 business days, and rush shipments will take 2-3 business days after it ships. You can also check on the status of your order online for future reference. Just log in to your account online, and click on 'Order History' under the Account tab. Select the order number and check on the status of your shipping. You may also utilize our Facebook- Messenger to check the status of your purchase.
Let me know if you have any other questions or if I can further assist in any way.
Best,
Zeth
I ordered some shoes, but ended up canceling it within the same hour, called customer service to cancel it and it will be back into my card within 3-5 businesses days. After the 5th day called again and said its gonna be up too 5-10 business days bc they declined it. So i looked back into my bank account and the statment is gone and stole my money like if i had never purchased anything from the site.
Hello K m.,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.
Best,
Samar
I didn't buy anything and shut down my membership. The company is a complete ripoff. I tried to cancel long before they never refunded a purchase I told them to refund. Anyone doing a class action against them I want in.
Hello Lee,
Thank you for writing a review regarding how the VIP Membership works. Your feedback is helpful for us to hear. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
I bought 2 pairs for me and the same 2 pairs for my sister. We workout together and these shoes are perfect for doing our workouts. They are vey light weight so not a lot of added weight on your legs.
Hello Sandy,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I called in to cancel my subscription. The representative was very professional, kind, and helpful. I developed a foot condition and can no longer wear the cute shoes I used to and no longer needed a subscription to JustFab. Great experience.
Hello Megan,
Happy to hear that your concern was taken care of! We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
My order was delivered on time! I like the quality and design of their products! The amount of most of their products is just right base on the quality. Hope you maintain a affordable and has good quality products in the market.
Hi Hersalyn,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
When I received my products, the maxi dress was perfect, but the turtleneck is not what I got. The top I received was a short sleeved Henley type of top. I returned it for an exchange, but I never got the turtleneck.
Hello Cheryl,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in JustFab. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
My boots arrived in time. They are stylish. I get compliments every single day i wear them.
CONS: They are not durable. I live in Massachusetts and my feet gers cold inspite if my socks. The sole has been cracking little by little so i got 2 new ones because i need them its still cold. But am hoping this time, its durable. Same with sandals i bought for my 2 daughters. They are stylish but didn't ast past a few months.Very Disappointed.
Hello Nana,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the quality of our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Bought the first pair of shoes! Came with one heel shorter than the other! Exchanged it! Came with one heel twisted and 2 size smaller than what I ordered! Canceled my account! And they are not even refunding me.
Stay away!
Customer service was quick to my needs with a refund in regards to a quality issue. They are amazing to work with, great deals and awesome sales events. I would recommend them to everyone looking for customer apparel. Low set up fees and minimums make for a great experience.
Hello Fiona,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
This website is a scam, I never received my package even though they said I received it and the website promised a reshipment when I called, I kept calling them for three says and for those three days all they did was stall, they are nothing but liars and scammers. Be careful they will take your money and never refund you even!
Hello Malak,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I bought two pairs poor of shoes made out of cardboard that blistered my feet. Wore it once and put in the trash! Only to found out that my account have been deducted with a reccurrent $39.95 VIP membership that I never signed up for. I called them was hard... long story short, SAVE YOURSELF, its a SCAM!
Hello Tshiala,
We are so sorry that this happened. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!
Best,
Sherry
I received a package thinking it was my sneakers and sandals along with a bag. I opened it and it was a whole different order and a whole different size. It seemed like the package labels were switched and this was not cool. Some of my shoes I purchased were the last ones in my size and I was really looking forward to wearing these for work since I'm pregnant and I'm allowed to wear sneakers. Is there any chance I can get my real order sent to me?
Hello Graciela,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I heard about JustFab from my daughter. She asked for shoes for Christmas so I ordered them from JustFab. They came quick and my daughter loves them. I can't believe how inexpensive they are. Very cute shoes and my daughter is pleased.
Hello Melanie,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
My shoes were great but the last two pair of shoes received came in crushed boxes. Since JustFab began using USPS, delivery is always the day after the expected date and the boxes are crushed - maybe want to consider a change?
Hello Susan,
Thank you for sharing your experience with our products and the delivery process. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I was dissatisfied with the fact that I was directed to go through Facebook to confirm that I was who I said i was in order to order and there was no option but to call customer service. That signals to me that the site is not secure and someone else could possibly use my membership to place an order. Beside I don; t want to be forced to use Facebook for anything!
Hello Dianne,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I like the boots that i have purchased. What i dont agree with is the charge to be a VIP. I dont see the perks. There are no special deals that i have seen that is worth the 40 dollars that is charged to me every month.
Hello Geneva,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have tried 3 times to call and cancel my subscription and the person on the phone will tell me I can't and give me millions of reasons why I can't cancel to the point where I will hang up and they keep taking the money out after I keep trying to cancel. Horrible website and customer service!
Hello Mckenzie,
We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
They charge you 39.95 every month automatically, if you forget to skip it in the beginning of month, they are not allow you to cancel it and you are forced to buy their shoes. Second, $#*!ty online service
Hello Rene,
When our members are unhappy, we’re unhappy... Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
Gain trust and grow your business with customer reviews.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Rosemary,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth