JustFab has a rating of 3.4 stars from 9,086 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 hours
Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.
I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379
I have been a member of JustFab for a few years now. I love the experience of customized boutiques, in addition to shopping by category, special features, etc. The website is easy to use and I never have a problem. Everything is spelled out for you, in black and white. The quality is always top notch, and the customer service is spot on. If they mess up, they fix it. If you are unhappy, they do whatever they can to make you happy. They also listen to their customers, and are open to suggestions. They also really interact with us, via social media (FB, Pinterest, Twitter, etc.) They show that they value us, and I greatly appreciate that. Also, they frequently have contests to award their fanbase with freebies and goodies. Super fun!
Yes you have to remember to skip the month but it is a great website and has brilliant offers. If you buy often enough like me they give you credits. I earnt £45 from referring 3 friends! And then they gave me a £20 credit for free twice! Seems too good to be true but it wasnt, and their customer service is brilliant
I forgot once and rang up and they refunded me the £35, love the website and the shoes been a member for over a year and really pleased
On this last purchase, I bought some sandals, shorts and tank top. The shorts are the only thing that really works for me. The sandals fit good because I bought based on the reviews suggestion, however, the sandals were hard and I couldn't wear them more than 3 minutes of walking. They were cutting into the back of my ankle. The tank was cute, but fit too tight. I am saving it, in hopes that I will be able to wear it if I lose some weight. I like JustFab for the boots, but I really am not impressed with it for other items. And to me its a hassle to log on to the website each month to opt out. The only reason I actually made a purchase this time is because I had credits due to forgetting to opt out a couple times. I do like it for the boots, but only in the Fall time.
Hello Ann,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. We would like to discuss further the VIP membership and 'Skip the Month' option. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I bought 2 pair of boots and your site WILL NOT let me print a label or return slip. One pair does not fit and the other has too hgh of a heel for me with the pain I have in my feet. I need to know how to return them please
Hi Janis,
We truly apologize for your experience! Your feedback about the purchase is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
I am always catching a good sale via JustFab! Members are always getting the best deals and the quality of the shoes are amazing! I have been a member for about a decade now. I love it and I appreciate the quality of the shoes and clothes.
Hello Sherice,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
I got 3 pairs of boots on the black friday sale, they all fit perfectly and look soooooo good, im a size 11 and i have wide feet but i didnt need to order the wide width, the regular 11 fit perfectly...and items arrived within one week of ordering, neatly packed.very pleased with my order
Hello Chargrega,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I bought the shoes and I needed to return my products for a different size, I contacted customer services were they provided an information that is not working. They said that I need to go to my account, my orders and from there I would be able to see the option to exchange my shoes. The option is not there and is not available. I lost my money
Hello Maria,
Thank you for your review. For assistance with your exchange concern, our Member Services Team will get in touch with you right away.
Best,
Renz
I got sucked in to the promotion of getting my first pair of shoes half off or something like that. This is beside the point, but, the shoes absolutely SUCK. They are so cheaply made. Anyways... Somehow I got signed up for the "VIP membership" where they take out $40 from your account every month and put it towards a credit for a pair of shoes. Well... Somehow I missed that fact and that is my fault. HOWEVER, I called to cancel/get my money back and the person said I couldn't have my money back. They also stated over and over that the membership is "FREE".
This company is misleading and they steal your money.
JustFab, enjoy those countless chunks of $40 that you steal out of people's accounts every month!
I hate this company and would not recommend it to ANYONE.
I tried to call to cancel and when I first called Justfab first tried to make me take a survey for a free vacation then the number I called hung up on me. Now when I call the SAME number, it says its out of my calling area. What. The. Heck.
I enjoy ordering from Just Fab. It's easy and the items are stylish. I also appreciate the ease of returning items cost free. The items are also true to size. Overall it's a great site to purchase from.
Hello Mary,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I love the items I purchased from JustFab. Both pairs of boots that I ordered are great. Love the look and fit. I definitely recommend JustFab to others. Many choices to choose from and great prices compared to many other places.
Hello Cruzita-Maria,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
You guys didn't help me AT ALL when my shoes were "delivered" and I couldn't find them anywhere. I even had called the company that sends out the shoes and they sucked too. You both suck. Cute shoes on website but sh*tty service. Too bad i don't know how cute the shoes really are since they never came even though the tracking said it did.
Hello Elsa,
Thank you for sharing your feedback regarding our shipping services. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
The shoes ordered looked good on the site, however when I purchased them, I didn't really like the way it fitted me. The materials the shoes are made are durable and of good quality. Nonetheless, I still like the shoes.
Hello Camille,
Thank you for the positive feedback! We are happy to know that you love all our products. This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I have filed a report with the company that does the shipping, and I have not received a response. I also sent a review to Justfab and did not get a response back. At the very least, I would like my money and credits back.
Hello Avery,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with your order. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I signed up for Just Fab after finding a cute pair of boots on their site. I joined the VIP membership in order to get the discount. I finally received the boots that were incredibly small and uncomfortable. After that I couldn't find a single pair that I liked but I continued to skip the month. On three different occasions I tried to cancel my membership for fear of being charged but each time I had to wait over half an hour before abandoning the task all together. I just forgot to skip the month and was charged $40 that I can't afford. I would like to cancel my account but no one will fix this issue. I will not recommend to anyone.
Hello Anna,
We are saddened to know that you are thinking of going away. Allow us to contact you within 24-48 hours to make things right.
Best,
Sherry
I ordered 3 pairs of shoes and they sent 2 pairs which were the opposite of what I ordered. They made me go through the return process on shoes I never received and also made me wait an additional 2 weeks before they sent the correct order out. Total of 23 days after initial order waiting for boots. Wanted these for the New Year and they totally ruined that. Customer service couldn't understand me and gave me a crazy answer. Nightmare!
Hello Courtney,
We appreciate the feedback you shared regarding your purchase. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
Phone number for customer service just gives a bunch of "offers", cannot get a live person on the phone, chat feature extremely frustrating when I clearly stated their system would not let me apply my 7000 pts & fully charged my credit card
Advised them I needed a phone number where I could speak to someone & was given the same number that I said I could not get a live person
I've been a member for a long time & this is completely unacceptable.
End of chat person finally states can do what I originally asked. And ENDS chat!
Hello Candy,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
I had been looking for these boots for some time, I have some feet problems and have to wear a very flat shoe and finding a stylish, flat shoe, was hard to come by,buy Just Fab had them.Just Fad always come thru for me.
Hello Sally,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I was very excited for my boots to come in n the day that they came in the box was damaged a little bit but overall I love them. They look so great on me, I wore them out the night I got them n I got compliments on them.
Hello Natdahlie,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love love love my JustFab shoes... all of them, and I have a lot. I get so many compliments on all my shoes, purses, clothing I purchase from JustFab. Quality is great, huge selections, price is reasonable a good value. I will be a JustFab customer for a long time.
Hello Lori,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I bought an item last month. Exactly February 28. I didn't like the product because it was to big. I order extra small but unfortunately they don't have an small side. I tried and it was to big. I called them and ask for a return label. They provide me a return label. I return the dress the same day. I called them to ask when I will get my exchange product. They told me in about 1 week. I wait and wait for almost 2 weeks. I called and find out that they cancel my account and cancel my exchange product but they receive my item and keep it.
Now I'm trying to go on the website and it's not allow me. So I can't contact Justfab on the website. So I never receive my exchange dress and they keep my lace up indigo dress. I can't go inside my account because justfab delete my account. So I write the name of my email where I use to have my account with Justfab.
Hello Sara,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member services will contact you shortly.
Best,
Samar
I bought 2 pairs of shoes and it's really beautiful and good quality. Justfab have a lot of type and size to make sure that you can wear it and you will feel comfortable and confident when you wear it.
Hello Thidarat,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
The site has been an irritant to use. I have purchased quite a few things from this company but have returned most of them and have even been less than satisfied with the items I kept. I wanted to redeem some credits so I placed an order just now. My checkout verified that I was using my credits, yet my order history says that my credits weren't used. I am very frustrated yet again with this site.
Hi Kate,
Thank you for the feedback! We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
JustFab is a scam. Make sure you read the small print and keep a close on on your account. It will be charged every month $39.99. Month after month. Don't get involved with this scam. You will be charged every month forever!
Tip for consumers:
BEWARE. IT IS A SCAM. DO NOT LET THEM GET YOUR CREDIT CARD NUMBER.
Products used:
Its a scam! Don't fall for it.
Hello,
Thank you for bringing this to our attention! We sincerely apologize for the inconvenience we had caused you. If you need further assistance, feel free to respond to the private message we've sent you asking for your details or you may contact our Member Services hotline open 24/7 at 1-866-337-0906.
Best Regards,
Nelle
Shame on those people who signed up on this site and took advantage of the discount and when billed for a member credit will ask for a refund and will even claim the money was stolen! Do you know how to read?! Seriously? Read the terms and service before complaining, the money was not even stolen it was just converted into a member credit that you can still use to make a purchase, it is still yours. Duh! You even get mad asking for a refund instead of asking it nicely since you know it was your fault. That's a bull$#*! attitude! Pathetic. Learn how to accept mistakes, it does not hurt.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Coral,
Thank you for sharing your experience with us. Your feedback will help us know what we can do better. We value your opinion and see it as an opportunity to learn and improve. We hope you'll have more fabulous experiences with us in the future!
Best,
Ivy