JustFab

I often forget to unsubscribe for the month, and when I have money for it to go through I collect points. Come Christmas time, just fab always saves me with money off and reducing prices for me during the holidays. Currently I have plantar fasciitis and a few other ankle problems. The black combat boots I purchased are so comfortable and are my favorite go to for a comfortable fit and walk.

I ordered 2 pairs of leggings and they aren't the sizes described to be. I even measured myself and followed the size chart on the website. I ordered a size up from what I usually wear (from other stores) and even the size up didn't fit. Now I'm left with something I can't wear and wasted money

So it turns out that when you sign up for a "free" VIP membership, somewhere in the fine print, they will charge you 40 dollars every month if you don't buy a pair of shoes, EVERY MONTH. At the bottom of every email they send you, it says "Upon enrollment in the VIP Membership Program, if you do not make a purchase or log into your account to 'Skip The Month' between the 1st and 5th of the month, your credit card will be charged $39.95 for a member credit on the 6th until you cancel." but it is really tiny. To cancel your account you have to call in. I did call them and was able to get all my money back, it just took a while to get them to agree to that, i ended up talking to two customer service dudes and the second was pretty understanding and helpful so that made me a little less grumpy, but overall it was a very unpleasant experience.

Terrible shoes quality, chinese shoes dude
Terrible customer service
They force to entoll in the vip subscription that forces you to pay 39$ every month for them for no reason, try to canc it and you will have to deal with $#*!ty customer service who would awfully cancel that subscription. Save yourself the headache, it is not worth the money

I got charged for over $100 CAD as i forgot to skip for the month. And end it up i had to pick something in the website. After tax and shipping cost i paid over$60 cad for each clothes.
And i'm so piss of the poor quality! I can get much better quality in Forever 21 for under $30, but i have to paid over $60 to this blooding website! The quality of the shoes and clothes are so poor and cheap!

I normally don't do this but what the hey. This site is horrible hands down. I ordered something online in August and I called and asked why my package has not arrived. They literally lost my package. They said I have the wrong address but on my profile is my correct address hmmm? Soo I was like can I get a refund and she said she needs the product in order to get a refund. So time passed now October and now I see a charge for $39. For being a member? A member to what? I didn't even get what I ordered and now they charge me this bull$#*!. I called them and all I kept saying c I was so fed up was cancell it, cancell it, cancell it. She kept asking me why and I just said because your company is stealing my money ad I not getting a damn thing including the item I ordered in August!

Forgot to skip the month in the tiny wendow of time they allow you to do so. Got charged 39.95. SKIPPED the next month and got charged another 39.95 anyways! Thank god my bank transferred and my card is deactivated. Worst experience I've ever had with any company.

No matter what style I looked at it said they were out of stock, I like my wish app much better, I'm sure not going to bother with just fab any more they didn't have one single item I was interested in in stock

This company since I have gave them a chance has been awful sending bad product not fixing an issue when called in all they can do is refund my by a check that can take up to 12 and maybe get it before 8 weeks. Not only did they take funds that I never said they could when I would skip a month their system then says it was never processed. I faxed over bank statements to them that showed money was taken from my account. Then they don't leave notes as to what they are going to refund so you don't get what was told to you. This company told me that I had 3 credits in which aren't really credit you prepaid for those services. If I had paid for something and wasn't happy with it I could either return the item and exchange it not here you can't. Then if you don't use the credits I guess you just eat that amount once you cancel your account. I will never shop anything that has to do with this comapny.

I love shopping with JustFab because I know I will always find somethings I want. I will fill up my cart and then realize I need to put some back to the save for later list because I would spend majority of my money on this website. Thank you for always having options I can pick from

I never received and get any reason about by the order never arrived so I decided to cancel my subscription. When I cancel that the agent told me that I'll receives a check with the month payment plus 10 us more and in my credit card the difference that I paid. However, I just get the check for $49 USD and never the $11,99 for the extra charge.

Loved the show style but the quality of the shoes seemed a bit off. I bought a pair of heels and some flats. The flat sandals were great just ran a bit large. The heels were off completely, each shoe fit a bit different. It was almost as if one was a wide fit and the other wasn't. The heels also didn't have any size info or anything for a label.
I returned both pairs for an exchange. I hope the process goes smoothly.

This is the worst place to shop for shoes the quality stinks. I recently returned and item and they gave me store credit but that's not the problem the problem is that they did not refund the taxes that I paid. I called customer service to ask why wasn't the taxes I paid refunded and the numb $#*! manager told me that my taxes was paid to the state because I live in California. I was so pissed so I asked how to I get my taxes back from the state and I was told that he doesn't know so I then ask so even though you got your merchandise back the state get paid for something that was not sold seeing how you guys have the merchandise in your possession. I was yes so at that point I just closed the account even though I still have a $29.00 credit that's how mad I was. So please don't waste your time like I did I rather pay high prices and deal wi the bigger store that give you back the taxes you paid for there merchandise if returned.

The boots arrived and I wore them to work (I am a teacher who is on their feet all day) - I have owned these boots for a little over a month and already there are parts of the boots that are demonstrating less than stellar results.

Have tried to return a pair of shoes and stayed in for 2 whole days after being promised a collection - have given up now but do not deal with crap company and crap customer service Karen Bailey West Sussex

They have a whole section of "plus size" but their size guide is inaccurate, they do not hold any actual plus size. Claim to go to a 3x but their 3x is a normal American 1x. Their options are not good. Besides the issue of plus size I got a purse from them and it does not latch correctly and is pilling after less than a month and it was very expensive. I tried to cancel my account and it said I did but then charged me anyways the next month. I put in a contact me help email and no one ever got back to me. Their shoes are fine, but the size guide is also not correct. Don't try to return stuff its not worth it because they say the shoes are damaged, because the box looks damaged. (which is how it is delivered everytime) Don't waste your money farther than the 10 dollar any pair. Delete your account immediately after.

Returned a pair of boots they said money will back in account in 5-7 days after they received them and now 15 days later After they have boots I contact them again and now thay say I have to wait 3-5 days now, what a crap site they are quick enough to take money avoid this place if I was you! Just fab you are a bunch of c**ts!

There's never good styles in wide width. When it's time to skip you forget and their taking from your account. Next your looking at your account and your balance is low, they shouldn't do that if your not ready to purchase you shouldn't have to.

So I got these shoes from justfabfor my mom's Christmas present and I thought it was a really good price because it was only about $12. After awhile I noticed that every month $40 was being taken out. I didn't know where this money was going so I callled them and they said that I was a vip member, but I never signed up for it. They said they would refund me for those 4 months and that they would cancel my membership. Don't buy anything from justfab. You might think that your'e just a guest member and only have to pay for those pair of shoes that you bought once. Though in reality there are scammimg you for your'e money. Please read everything before buying something online and don't do what I did!

Ordered beginning of December to receive before Christmas and i received after Christmas. Package shipped and stayed in one spot for two weeks and was promised to be here before Christmas and got it a week after Christmas.

You have to opt out of current month's selection NO LATER THAN THE 5th day of the month. (And they send no reminder. And you can't even attempt to opt out until the 1st.) If you don't opt out, you are AUTOMATICALLY CHARGED $39.95! And opting out is no easy business on their app. (Personally, I think they designed it that way so you get charged the $39.95.) AND, if you cancel your subscription, you lose all your credits including those for returns of their poorly fitting shoes! Man... can you tell I detest JustFab?

The selection for 3-4inch pumps with a closed toe and with ankle straps has really gone down over the years with JustFab.
I have been a customer for over 10 years and will likely be ending my membership.

I signed up for this and yes I forgot to skip a month so a credit was taken for my account, no big deal because there was a really cute pair of shoes I was planning on getting anyways. Pair of shoes on my card! So you took a credit and you charged me for the shoes and customer service isn't open. So I will be canceling this first thing tomorrow and not using the service again