• JustFab

JustFab

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Overview

JustFab has a rating of 3.4 stars from 9,081 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.

Proactively asks for customer feedback

This company responds to reviews on average within 10 hours

Positive reviews (last 12 months): 58.9%
Positive
702
Neutral
84
Negative
405
215
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How would you rate JustFab?
Top Positive Review

“Great stuff... so glad to see some quality come back”

Kelly W.
9/30/24

Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.

Top Critical Review

“Scammed/No Delivery.”

Chrissy L.
10/21/24

I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379

Reviews (9,081)

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Other

Reviews that mention popular keywords

customer service (953) vip membership (230) credit card (217) vip member (174) bank account (137) shopping experience (60) right size (44) return policy (41)
Thumbnail of user katep96
1 review
1 helpful vote
  • Send Message
May 9th, 2019

I never got told if I bought something once that I be getting 35 pound taken a month out my PayPal account for nothing you scamming people and I been to trading standards as they getting loads reports of this as I never signed for u to keep my bank details just fab said that I get 70 pound back in next 5 days I better or trading standards will be taking over. Top it all I was insulted by staff saying I take it u cant read how u know that I am not blind u are disgusting as company and will advise no one buy off u the boots I got ment be 8 more size 6 and never once would u take them back!

Thumbnail of user ivyt14
Ivy T. – JustFab Rep

Hello Kate,

We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user jennac200
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

I ordered on Nov 19 and the items were shipped Nov 22. It's Dec 7 and I still have not received them! No additional updates from tracking since the 22nd so I'm just hoping they get here by Christmas.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Jenna,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user zakiyyahg1
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

They send me someone else's and never sent mines I called them and they basically did 0 still almost December never got my stuff but they took my money FRAUD I have been every chance I get spraying them on any site I can horrible first buy never will get my funds again also I'm a Hurricane survivor I needed my clothes

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Zakiyyah,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user eulandat
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

I have been a justfab member for years! However as of late the cost has gradually gone up. I love the products but isn't able to afford some of the item unless their a sale or clearance.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Eulanda,

We appreciate the feedback you shared regarding the prices of our products. Our Member Services Team will contact you right away for further assistance. 

Best,
Lia

Thumbnail of user veronicas606
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

I bought boots, love boots, wore one time, boots for dirty Tried to swipe boots off the color came off. Employee was rude An it doesn't say you can only make one return but that's what he

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Veronica,

It is with great regret that we received your feedback regarding your item. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Thumbnail of user brittanye245
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

I ordered some boots that fit way large. No big deal. I will just exchange them... Oh, I can't because the website refuses to load when I try to click return or exchange from my orders... Great...

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Brittany,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user teresar878
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

I ordered 4 pairs of shoes. They all fit perfectly. They are not the highest quality but for me just fine. It fits my budget and the styles are cute so I can buy more of them.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Teresa,

The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.

Best,
Mary

Thumbnail of user alannar
2 reviews
2 helpful votes
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November 1st, 2021
Verified purchase

I bought 3 booties this order which they all have no cushion for the foot and there's a lot of glue marks on some of the boots. The sandals broke the first two hours of wearing them.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Alanna,

Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the quality of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Dean

Thumbnail of user tees10
5 reviews
14 helpful votes
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April 16th, 2016

My mother used to order from them until she seen every month they were taking money out of her account and when asked why they had no reason behind it all they told her was that she had to " skip this month " every month, she decided to cancel her membership and they kept forcing her to stay but she had no interest. My experience with them recently has also been horrible I ordered a pair of shoes from them and for some reason they got sent back to their warehouse when I told customer service I wanted a refund they insisted I just take 10% off my next purchase I told them no I don't want it I want a refund I got my refund the same day and it wasn't even the full amount these people are full of ****

Thumbnail of user amyp58
1 review
6 helpful votes
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December 9th, 2015

Never order from again. I became a vip member and they decied to take £35 a month from my account witch was ment to be 'free' but wasn't they told me i had member cridet of £35 witch was 'free' but infact it all came from my bank account! I got a bank statement and realised they had been taking £35 a month of me! Please be carefull and DONT become a member unless your willing to pay £35 a month for 'free' boots & clothes that your actually paying for.

Thumbnail of user putris
1 review
1 helpful vote
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October 14th, 2019

This site is really weird! I don't have any intention to buy something this month since I have already bought a boot last month from this site, that is why I 'SKIP THE MONTH' for this month so I won't be credited 39.95 this month. BUT GUESS WHAT? THEY STILL DO. And they credited me on Friday and I have no idea will they be available during weekend. IT IS REALLY SUCK, since I don't budgeting those money for this kind of credit.

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Putri,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user erainf
4 reviews
2 helpful votes
  • Send Message
April 16th, 2021

Just Fab Is Not For Sexy And Attractive Women This Site Is For Elderly Women Who Go To Church And Plain Jane Women That Work At A Courthouse School DMV I Feel So Sorry For Y'all I For Got That's Why I Never Bought Shoe's From Just Fab

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Erain,

Thank you for sharing your feedback regarding our products and website. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user michaeld3071
1 review
2 helpful votes
  • Send Message
November 3rd, 2020

ABSOLUTELY DISGUSTED - my mother purchased a pair of shoes from just fab over 2 years ago - she is not very intelligent when it comes to internet based buying and she obviously didnt understand the rules of vip membership. My mother has become rather ill lately and i have been helping out with her finances. To my utter disgust i found that just fab have been taking 35.99 a month for just over 2 years from my mothers bank account. This is absolutely horrendous. Contacted justfab and they said they would reimburse £175. IS THAT A JOKE OR WHAT. ROBBED MY MOTHER OF OVER £850

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Michael,

Thank you for bringing this concern to our attention! We deeply value our members like you and your feedback is important to us. We would like to assist you further. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Sincerely,
Nelle

Thumbnail of user carolenahh
1 review
0 helpful votes
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July 7th, 2020
Verified purchase

My girls love Justfab, their ages 14,18 and 20. The site has things for everyone it is truly a blessing that we can go to one site and it has everything. Thank you

Thumbnail of user nellep
Nelle P. – JustFab Rep

Hello Carolenah,

Wow! We are glad to hear that your girls love JustFab! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you! Enjoy your purchase!

Best,
Nelle

Thumbnail of user bf179
5 reviews
0 helpful votes
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September 18th, 2022
Verified purchase

These boots have elastic tops that do not stretch far enough to allow you to push your foot in. I am very disappointed in the quality of these boots and will return them.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hi B J,

We value our members, and your feedback about the quality of items is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user mariannes235
1 review
0 helpful votes
  • Send Message
June 19th, 2022
Verified purchase

Easy to order both shoes & purse. Slight hassle when it came to redeeming my credits though. Have consistently had this problem with the companies though. Good prices, good value for the money.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hi Marianne,

Thanks for your effort in writing a review about your shopping experience. We always want to make your shopping experience as easy as possible. We will be emailing you right away for assistance.

Best,
Tina

Thumbnail of user melanief15
1 review
0 helpful votes
  • Send Message
October 21st, 2016

I have been a member for several years and I love them. My closet if filled with heel, wedges, flats and boots! No one every has my shoes and I'm always getting complements

Thumbnail of user brendaw1546
1 review
0 helpful votes
  • Send Message
August 9th, 2022
Verified purchase

I LOVE everything that showed up. It fit perfect and the tote was exactly what I was looking for. The items were better in-person than they appeared online. I am a satisfied customer!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Brenda,

We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Have a great day!

Best,
Mary

Thumbnail of user krystif
1 review
0 helpful votes
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March 2nd, 2022
Verified purchase

I love my boots! Everyone always compliments me on them! I am just so happy that this company isn't just for kids! Even though they have the best styles for my little one!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Krysti,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!

Best,
Lia

Thumbnail of user heatherc1460
2 reviews
0 helpful votes
  • Send Message
January 8th, 2023
Verified purchase

I am just not too happy with my last two purchases, they were really too big. I gave them to family members because I can't go through the hassle of sending them back.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Heather,

We appreciate the feedback you shared regarding the sizes of our products. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user theresat274
3 reviews
0 helpful votes
  • Send Message
September 1st, 2021
Verified purchase

My experience was great as always. Never no issue ordering. My package always arrives on time. I recommend this site to any and everyone who loves a good shopping experience and quality merchandise.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Theresa,

Awesome! We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. We are glad to know your order arrives early! Enjoy your purchase.

Best,
Nelle

Thumbnail of user catrinab22
1 review
0 helpful votes
  • Send Message
April 17th, 2021
Verified purchase

I purchased 2 of the buckle shoes while they were on sale. However, the sizes run very small. Wanted to do an exchange, but the shoes are out of stock for my size.

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Catrina,

Thank you for writing a review! We would love to assist you further with the concern you had with the fit of our product. A representative from our Member Services Team will email you within 48 hours.

Best,
Dean

Thumbnail of user meganm541
1 review
0 helpful votes
  • Send Message
December 30th, 2020

ORDERED A SHIPMENT TO ARRIVE ASSUREDLY BEFORE THE HOLIDAYS THEY STILL HAVE NOT SENT IT AND OF COURSE THEY OUTSOURCE THESE AGENTS TO SOMEWHERE ACROSS THE WORLD-
SO YOU BARELY UNDERSTAND WHAT THEY ARE SAYING!
CANCELED MY ACCOUNT AND KEEP GETTING CHARGED!
SCAM!

Tip for consumers:
DONT SIGN UP

Products used:
CLOTHES

Service
Value
Shipping
Returns
Quality
Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Megan,

Thank you for writing a review regarding our shipping time frames. Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Thumbnail of user jerrir21
1 review
0 helpful votes
  • Send Message
December 20th, 2022
Verified purchase

The first pair of boots that I received was the right pair of boots the second pair is not the same boots and when I called them they said that was the same boots that I had ordered and no it's not it's not the first that's not the same boots that I had received the first time just going to send it back and get my money back, not satisfied at all with just fab

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Jerri,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user paulinac38
1 review
0 helpful votes
  • Send Message
April 19th, 2022
Verified purchase

I had ordered three pairs of shoes out of all three I stayed with one pair I sent back to exchange two pairs of shoes and I never got my pair of shoes back I'm still waiting for the right pair and size to come in and never have

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Paulina,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your exchange order yet. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

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From the business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.

Business History

JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.

VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically responds within 10 hours

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