JustFab

I have been justfab customer for a few years and everything I've purchased has been good quality merchandise, exceptional deals and excellent service.

So I decided to purchase two pairs of shoes from the website and did NOT agree to upgrade to the VIP package. 2 months later I looked at my bank statement to find that I had still not been given a refund for the shoes I had previously sent back and that I had also been charged for 2 months VIP membership that I had never agreed to. When I rung up they said that I could never get the £70 back that was used to spend on this VIP package and that I would have to buy something online otherwise I would lose more money. Absolutely awful service. Now I've lost £70 and still waiting to see if they'll ever refund me £35 for the shoes I sent back a month ago. NEVER RECOMMEND THIS WEBSITE.

Please, FOR THE LOVE OF GOD, think twice about starting up this disaster. I HAVE TRIED TO CANCEL MY ACCOUNT TWICE AND I STILL HAVE IT. The customer service people have no idea what your saying. THEY TRAP YOU SO YOU CAN NEVER CANCEL. The customer service man told me the only way i can get a refund is if i keep my account. OMG SUCH BS! Still fighting this. Such a scam!

I just ordered a pair of boots today, and I've been automatically added to the VIP membership, this WAS NOT stated clearly when I was buying the shoes, I'm ringing tomorrow to cancel the membership and hopefully I havent paid for anything other that the boots. I've read reviews after this has happened and disgraced at the way they deal with their customers and the way the basically are conning people out of their money. Wouldn't recommend this website unless you read all of the reviews and know exactly what you are getting!

Well, it made me put one star, they do not deserve that. I purchased two pairs of boots. One pair was missing the decorative buckle. I called to send back, and they were going to give me 1/2 the price I paid, and charge a restocking fee. I finally got someone in charge, and told them I was not paying for a defective product. They agreed, and refunded the entire amount. The 2nd pair after two wears, horrible shape. Now, I am trying to get the monthly fee, which I evidently missed, when ordering, removed from my account. Not an easy process! I was told I could get one month's credit, but not two. I then said I would go to the bank to dispute. He said, well, then you will get no credit for any month. I asked for a supervisor, and he told me, it would not help, because that was their rules. I've been on the phone for 50 minutes, and getting the song and dance of I can always use credit, it will never go away. So, shop at my convenience. He said going to bank stops all refunds of any type. WHAT!?!?!? BE CAREFUL.

My experience as a member was great. I loved my shoes, loved the skip this month option. When it came time to cancel (after an entire year of being a member and 15 pairs of cute shoes from the site) I got on these review sites and got extremely nervous about how difficult it would be to cancel.

I just hung up the phone with Maggie, my rep. While yes, she did try multiple different ways to get me to keep my account, I simply replied to her, "Maggie, I am reading the reviews on how difficult it is to cancel and would like to assure you that I am not interested in any type of different membership. I am fully aware of what it means to cancel, and to save you and I the headache I am going to tell you right now, yes, cancel my membership completely."

My phone call lasted all of 2 minutes. I will update this review after two things. 1. I don't get charged next month (fingers crossed, I will be checking on the 5th) and 2. My order that I ordered right before I cancelled actually arrives on time (also fingers crossed)

First i did not know that this was a monthly thing... then when i went to get on my password wouldn't work and it would not let me reset my password. So frustrated I just called to cancel my account and had the WORST CUSTOMER SERVICE. I don't know what her name was but she CLEARLY does NOT understand customer service. I signed up for this account and ordered a pair of shoes that i was very happy with. I got back on in hopes to order something else only to find out my password would not work. I have tried NUMEROUS times to reset my password and get no where! Obviously frustrated and fed up with this issue i called into your customer service to go ahead an cancel the account. Your rep cut me off then hung up on me. I work in a customer service call center and have NEVER had an issue like this. I will be telling people to not purchase from your company and will write every bad review I can. I still have not received a cancellation email either. DO NOT SIGN UP FOR THIS!

As a VIP member, I get great prices and extra savings over the year. I just got a pair of luscious suede boots for an incredibly low price. I couldn't be happier.

Ordered 2 pairs of boots- one for snow, one for fun/faahion. They were delivered in no time, super freaking cute, and fit perfectly! Love that they offer wide sizes. I'm so happy!

I love them! They are very comfortable and stylish. One star less than perfect, because the zipper gets occassionally stuck, and I worry that it will break. But so far... so good.

Took a chance and ordered boots in 8W. Lined with fake fur all the way down to my toes AND I can wear thin socks with them. Great fit, comfortable and warm.

Powerhold leggings definitely do the job however at least in my experience then then to roll down at the very top if you're doing intense exercise - especially a lot of ab work

My first purchase turned out to be too big. My exchange happened seamlessly and my new garments fit perfectly. Thanks JustFab for making my experience a great one!

I bought boots for my daughter. As soon as she opened the box she immediately stated how expensive they looked. The fit was perfect. We highly recommend justfab.

I love the quality the material very good prices fast shipping for the price it's convenient shopping they have everything you need in the push of a button

Great shoes. Great return policy. Easy from the comfort of my own home. After several years, I have a feel for sizing. ALWAYs get compliments on the shoes

I always find it difficult finding tall boots for work that fit over my calves. These boots fit perfectly and I have gotten so many compliments on them.

I had a great experience it was quick and easy. I purchased exactly what I was looking for. My Grandma loves her boots they are stylish yet comfortable.

THIS COMPANY IS PURE GARBAGE. IF IT SEEM TOO GOOD TO BE TRUE IT PROBABLY IS.
I BROUGHT ONE PAIR OF CHEAP BOOT... AND IT WASN'T WORTH THE STRESS THESE PEOPLE PUT ME THROUGH.

IF YOU HAVE MONEY TO BLOW EVERY MONTH ON QUANTITY AND CARE NOTHING ABOUT QUALITY THIS SITE IS FOR YOU. GO AHEAD AND ENJOY.

I have been a meme er for years now and wow has just fab lost its appeal. The selection use to be better and now im skipping and skipping months. Thinking of just closing my account.

I ordered a cute pair of boots September 26. Rush ordered. Looked on JustFab for tracking number. All it said was shipped. I never received them. I want my $20.58 back since I didn't get them.

I ordered size 10 wide width boots. They look fabulous, but there is no way they are WW. I can not get my foot in them. Oh well, that's what I get for having wide feet.

I haven't received my order yet when I called they said it was sent back and it was being resent. I'm still waiting for it so ask me again in maybe a week or so if and when I get it!