• JustFab

JustFab

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Overview

JustFab has a rating of 3.4 stars from 9,081 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.

Proactively asks for customer feedback

This company responds to reviews on average within 10 hours

Positive reviews (last 12 months): 58.9%
Positive
702
Neutral
84
Negative
405
215
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How would you rate JustFab?
Top Positive Review

“Great stuff... so glad to see some quality come back”

Kelly W.
9/30/24

Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.

Top Critical Review

“Scammed/No Delivery.”

Chrissy L.
10/21/24

I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379

Reviews (9,081)

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Other

Reviews that mention popular keywords

customer service (953) vip membership (230) credit card (217) vip member (174) bank account (137) shopping experience (60) right size (44) return policy (41)
Thumbnail of user dianew849
1 review
0 helpful votes
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March 3rd, 2021
Verified purchase

My experience with. Justfab has been the best experience since I was a child. I feel like its Xmas or my birthday each time I'm shopping. Love all it has to offer.

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Diane,

We strive to provide all our members with excellent service! Thanks for the amazing review!

Best,

Daniel

Thumbnail of user claudiad234
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

I love shoes and this is a great way to shop! It doesn't matter where I am, I just look through the selection and choose what I want, perfect fit every time!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Claudia,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

Thumbnail of user janicel848
1 review
0 helpful votes
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September 12th, 2023
Verified purchase

For my last order I used my points which is supposed to be $30 off but after I checked out I realized it wasn't even applied so I just lost that points, the check out process was too complicated not like it used to be.

Thumbnail of user chada40
Chad A. – JustFab Rep

Hello Janice,

Thank you for taking the time to leave a review. We apologize if you experienced some website difficulties in using your points. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user corinnah11
1 review
0 helpful votes
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November 1st, 2021
Verified purchase

Sizes WAYYYY OFF!
This is the WORST thing I ever got tricked into doing! I have all these stupid monthly fees/'credits' that I hate to lose, but what good do they do if the shoes aren't even sized right?!?! I don't have time for a monthly craps shoot! No time to be returning stuff every month! HATE THIS PROGRAM! I don't even want to give it 1 star!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Corinna,

Thank you for writing a review regarding our sizing and how the VIP Membership works. Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Thumbnail of user wendyj310
2 reviews
0 helpful votes
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June 30th, 2023
Verified purchase

I have been buying from JustFab for 5 or 6 years. I have a room of shoes and boots.lol I love them and I've never had one single issue. Fit perfect every time and they last year after year!

Tip for consumers:
Try it and you will be hooked! Totally worth it to be V.I.P. cannot beat the sales!!

Products used:
I have bought boots, sandals, coats and jewelry.

Service
Value
Shipping
Quality
Thumbnail of user andreac321
2 reviews
2 helpful votes
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September 17th, 2019

Customer service is non-existent, they don't clarify what items are covered by the credits ($40 a month, every item SHOULD BE purchasable with credits) and my package is going to take 14 days to arrive. Save yourself the headache and seek a monthly fashion site elsewhere. Justfab is NOT THE ONE.

Thumbnail of user ivyt14
Ivy T. – JustFab Rep

Hello Andrea,

We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will be sending a private message to you shortly to assist you.

Best,
Ivy

Thumbnail of user desireew31
1 review
0 helpful votes
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February 4th, 2020
Verified purchase

I got some boots, but they don't fit my calves. I am a bigger woman, but I've never had problems with this before. Not very happy because I can't return them and I feel like I wasted my money.

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Desiree,

Thank you for sharing your feedback with us regarding the fir of the shoes you received. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user deborahd1705
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

I have not received it as yet because of the size box cost me 3 times the amount of purchase. Not pleased that i have to ask for an invoice every time which delays me from receiving my package.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Deborah,

We hear you! We are sorry you had a frustrating experience recently. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user lakeciaa
3 reviews
2 helpful votes
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March 28th, 2015

They act like every women in the world have small feet! I wear a size 12. I joined because I was approached with advertising that they 'cater to women with larger feet'. NOT TRUE AND IT PISSES ME OFF!

Thumbnail of user daraelw
1 review
0 helpful votes
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March 1st, 2022
Verified purchase

The shoes have a great fit, my cream over the knee boots, and black over the knees flats are hella stylish and also very comfortable. I get compliments on them all the time I'll post pics soon. I alw

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Darael,

Thank you for your review. We are happy to hear that you are happy with your purchase and it fits well. Thank you for sharing this with others. Stay awesome!

Best Regards,
Clark

Thumbnail of user ebonyh62
1 review
0 helpful votes
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February 12th, 2022

Justfab is just full of s***! Everytime I try to call and cancel my membership, the phone picks up and hangs up on their end like they're going to bully me into allowing them to take my money! If I want to buy something, I will buy it, I don't need you taking money when I am out of town and need every dime especially when it comes to something that won't allow me to cancel! True enough they refunded my money for 5-7 business days after they took it but it only took them 2 seconds to take and I don't want to hear my bank may take 5-7 days when I receive checks and any other money to my card in NO MORE THAN 2 MINUTES! My phone has blurry screenshots and why the Hell do I have to give you proof of something you sent when I left the #?!

Service
Value
Shipping
Quality
Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Ebony,

Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user neeshh
2 reviews
0 helpful votes
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February 16th, 2023
Verified purchase

I wear them everyday. They are true to size & I love them. I wish I'd gotten more colors. They're comfy & perfect for my ankle I hurt because I need support but something that can slip on easily.

Thumbnail of user chada40
Chad A. – JustFab Rep

Hello Neesh,

Glad to hear that you had a wonderful shopping experience! Check out our new selections on the 1st of the month and we encourage our members to shop at the beginning of the month when the new styles are usually released to ensure availability. Have a fabulous day!

Best regards,
Chad

Thumbnail of user pierettet
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

I have been shopping with you guys for about two years now, and i cant Express enough on the great customer service and beautiful shoes. Thank you just fab keep up the good work. Pierette Taylor

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Pierette,

We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user katrinac241
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

The agent was helpful but I had a billing issue that I was not able to resolve online myself which is why I had to call in. I liked my shoes they were as described and came very quickly!

Thumbnail of user deanr161
Dean R. – JustFab Rep

Hello Katrina,

We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user dollier15
1 review
0 helpful votes
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July 15th, 2022
Verified purchase

My purchase was left casually outside on the steps to my apartment building where in the past purchases have been stolen. Fortunately a fellow tenant watched delivery person sit down package and drove away. Tenant brought to my apartment. UNACCEPTABLE and DISSATISFIED,

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Dollie,

Thanks for sending your review! Your feedback about our shipping/delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.

Best,
Zeth

Thumbnail of user kaylam621
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

The website has a small window for cute wide/extra wide shoes, according to the website a certain with is considered wide so I purchased 2 shoes even though they didnt say wide/narrow because I used a size chart - the first pair I couldn't even get on my foot where are the second pair I was able to get on but they were so long my feet didnt reach the top - got a refund and thats about it

Thumbnail of user chada40
Chad A. – JustFab Rep

Hello Kayla,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our product. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user denisec741
2 reviews
1 helpful vote
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April 17th, 2021
Verified purchase

After I was ALLOWED to order everything went smoothly, recieved package, box had been opened and my name wasn't on senders label, shoes and boots were beautiful and of great quality, Haven't bought one thing I didn't love and fit perfectly! Didn't appreciate that after trying to place order with new card and husbands first name, was denied ordering and put on restriction for a week, unfortunately I think I will cancel my subscription with them because of being treated like a lying child! Good luck Just Fab!

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Denise,

We are saddened to know that you are thinking of going away. We will be contacting you within 24-48 hours to assist you further.

Best,
Dean

Thumbnail of user tonyam16
2 reviews
0 helpful votes
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July 15th, 2022
Verified purchase

I recently purchased 3 pairs of shoes based on the sizing information listed in their size charts. When they arrived, NONE of them fit (too narrow) and I had to send all of them back.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Tonya,

Thank you for taking the time to leave a review. Your feedback about the sizing of our item is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user allisont40
1 review
1 helpful vote
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August 12th, 2018

They lure you in, and you don't realize they are taking $40 out of your account every month. And once you learn and decide to "skip each month", if you miss a month, you can only get your money back one time. It is a complete scam and it possibly the worst site ever. They rip people off to get their money by offering a deal that seams amazing, and then they take so much from you every month that you CAN'T GET BACK. I got a big refund back once, but they would not return the $40 I lost this month! DO NOT, I repeat, DO NOT sign up to be a member! WORST SITE EVER.

Thumbnail of user ivyt14
Ivy T. – JustFab Rep

Hello Allison,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user sandrab94
1 review
5 helpful votes
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March 9th, 2016

I ordered 3 pairs of sandals in August which when arrived were cheap and tacky couldn't be bothered to send them back. 6 months later I find that they have taken £37 out of my account! On calling to demand they return my money I'm informed that I'm a VIP member! And money can not be refunded! How does 1 order 7 months ago of cheap tacky sandals make anyone a VIP?!
DO NOT PLACE AN ORDER AS YOU WILL BECOME A VIP MEMBER AND CHARGED!

Thumbnail of user briannah16
1 review
4 helpful votes
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December 11th, 2016

I called to cancel my membership so I wouldn't be charged 39.95 (AROUND CHRISTMAS TIME MIND YOU) but the guy on the phone was like "you don't need to cancel! We'll send you an email to skip the payment!" Long story short I got an email of every discount and sale they're having this month but not one to skip the payment and keep my money! Now I have to wait 7-10 business days for my own money back GREAT

Thumbnail of user samg816
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

It has been almost a month and my order still hasn't shipped. No updates have been provided. I shouldn't have to waste my time contacting customer service, but here we are!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Sam,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user sabrea1
1 review
0 helpful votes
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March 1st, 2022
Verified purchase

I have big feet and just fab is one of the only places that doesn't exclude me! Love it. If there were better padding or insoles in the shoes would be the only thing that would get th 5th star.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Sabre,

Thank you for your review. We are sad to hear that there was no padding or insoles in the shoes. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.

Best,
Clark

Thumbnail of user michaelaf22
1 review
0 helpful votes
  • Send Message
October 24th, 2020
Verified purchase

I ABSOLUTELY LOVE every single purchase I have EVER made on this site! And if i could've gotten a better deal ANYWHERE else, i have NO IDEA where that could be! I would, and HAVE recommended this site to, well, everybody I know. And I recommend if u haven't checked it out, then u should asap. I truly believe that they have something for EVERYBODY. If it's not for you, we'll, at least u gave it a shot!

Thumbnail of user jenniferp3012
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

It was easy to view items, reviews and real life photos of real women in the shoes & clothes. Something you rarely get anymore. Reviews were spot on and the customer service was fantastic

Thumbnail of user chada40
Chad A. – JustFab Rep

Hello Jennifer,

On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our website and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!

Best regards,
Chad

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From the business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.

Business History

JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.

VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically responds within 10 hours

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