• JustFab

JustFab

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Overview

JustFab has a rating of 3.4 stars from 9,086 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.

Proactively asks for customer feedback

This company responds to reviews on average within 10 hours

Positive reviews (last 12 months): 58.9%
Positive
704
Neutral
84
Negative
408
215
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How would you rate JustFab?
Top Positive Review

“Great stuff... so glad to see some quality come back”

Kelly W.
9/30/24

Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.

Top Critical Review

“Scammed/No Delivery.”

Chrissy L.
10/21/24

I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379

Reviews (9,086)

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Reviews that mention popular keywords

customer service (953) vip membership (230) credit card (217) vip member (174) bank account (138) shopping experience (60) right size (44) return policy (41)
Thumbnail of user kristas207
1 review
0 helpful votes
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November 26th, 2022
Verified purchase

Barely anything to choose from. The coat I did choose - size Large, I wear a Med- more a Small size. The boots are not as described, scuff super easy. Very unhappy

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Krista,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user eboniel
1 review
0 helpful votes
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November 4th, 2019
Verified purchase

Wonderful wonderful shoes, they are great every time I order form just fab. And I feel like they are one of a kind not everyone has the same shoes your wearing.

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Ebonie,

The team here at JustFab is thrilled to hear such good feedback, and we’re proud to be one of the best sources of shoes and clothes!

XO,
Dean

Thumbnail of user galeb104
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

My experience with the JustFab representative was good except for explanation why I did not receive the Essence magazine subscription. Checked my mail and email to no avail did not receive

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Gale,

Thank you for sharing your experience with our items and your free magazine subscription. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user vonnessat
2 reviews
0 helpful votes
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June 16th, 2022
Verified purchase

The black sandal fit perfectly in length however the heel strap was very loose. I had to get to adjusted. The fedora is beautifully made. I can't wait to wear it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Vonnessa,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user deborah61
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

I was very pleased with this most recent purchase. Each item was well-packaged. They were quality fabric and well made. Each of them fits just right and I enjoy wearing them.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Debora,

Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.

Best Regards,
Clark

Thumbnail of user oksanak4
1 review
5 helpful votes
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July 27th, 2016

Some time ago I bought shoes and a bag on their site. I cannot say anything good about the quality ( actually, didn't expect much for such a price), just liked the design. Months later I got an sms that confirmed my payment to this $#*!ty shop ( it was like I put 39.95 euros on my online account there). First of all, I blocked my card. Secondly, I wrote to them on Facebook about my stolen money. Their Barbi ( f... king Eva) said that I should call them and they'd try to help me. I said that I was abroad in a roaming, so, I was not gonna spend even more money to fix everything. It was their fault, so, I recommended them to find a way to contact me ( gave them whatsapp for free calls). But that $#*! kept insisting that they could not call me, it was me who should do that. I repeated myself, that I wasn't going to spend more money for them. And in case I don't get a call from them, my negative reviews would be everywhere. Since that day that $#*! blocked me on Facebook and almost every day I receive sms that they try to steal money from my blocked card again n again n again! Somebody! Is it possible to stop all this $#*!? Is there any law for such thieves? I cannot understand how they still exist? Excuse me, in my country we don't have this shop, so, I really cannot do anything from here. But ppl from other countries! WAKE UP!

Tip for consumers:
PLEASE!!! NEVER USE IT!!! THEY STILL MONEY FROM BANK CARDS!

Service
Value
Shipping
Returns
Quality
Thumbnail of user blairel
1 review
9 helpful votes
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February 11th, 2015

Before you make a purchase, terms say you will be charged every month unless you skip. So stop complaining about them taking your money. Read before you agree. Your own fault.

Thumbnail of user danas629
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

Shoes and boots have no real grip and have you sliding. Material is tight and hard. Not true to size at all. Not worth the purchase, even at a discounted price.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Dana,

We appreciate your feedback regarding our product sizing. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user dannyw59
3 reviews
4 helpful votes
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January 22nd, 2018

I love getting JustFab. I always spoil myself! I used to buy and eat pineapple whenever I need a pick me up, but now I just browser JustFab. Definately worth it!

Thumbnail of user sherrye11
Sherry E. – JustFab Rep

Hello Danny,

Thank you for giving JustFab a positive feedback! Have a Fabulous day!

Best,
Sherry

Thumbnail of user dm559
D M. – JustFab Rep

Hello Danny,

Thank you for giving JustFab a positive feedback!
Have a Fabulous day!

Best
Sherry

Thumbnail of user nancys1645
1 review
0 helpful votes
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January 4th, 2021
Verified purchase

Was looking for some winter boots and when I placed my order, I was surprised to see the total was under $20, I will be placing another order very soon. Thanks!

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Nancy,

We appreciate your review! We definitely promise awesome deals and you can surely expect more, soon!

Best,
Nelle

Thumbnail of user donnar1970
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

I ordered these boots as they were in my size at a price I could afford, unfortunately they sent the wrong size with no information on how to return them if they weren't what I needed/wanted.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Donna,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your boots. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user royam8
2 reviews
1 helpful vote
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September 21st, 2022
Verified purchase

First order that I received it a was a second hand snickers, then I contacted the customer service and they send me the new pair but this time wrong size!
Also they charged me $49.95 for vip fee with out my permission. I contacted them and they didn't help this time - HORRIBLE COSTOMER CARE
I will let everyone know to stay away from this scammer website

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Roya,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user janetm1528
1 review
0 helpful votes
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December 15th, 2021
Verified purchase

I purchased a couple pairs of boots they did not fit so I wanted to return them. I contacted the company, they immediately sent me an RMA. It was hassle free. I would recommend them 100%

Tip for consumers:
For some reason, when I order shoes online they never ever seem to fit correctly. I love this company, they’re awesome to deal with, but I will buy in person from now on

Products used:
Boots, dresses, shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Janet,

Thank you for leaving such a lovely review. We are glad to hear that we can provide great customer service. We will strive more to deliver excellent customer service consistently.

Best,
Bella

Thumbnail of user emilya242
1 review
0 helpful votes
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November 4th, 2020
Verified purchase

I don't know why because I own shoes with lower heels that still hurt my feet, but these shoes aren't uncomfortable at all, and they look amazing with everything. I'm so glad that I bought them!

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Emily,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in service and style just for you!

Best,
Nelle

Thumbnail of user kayleec10
1 review
3 helpful votes
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September 14th, 2017

They will cancel your order or up charge you if you cancel your membership on your first pair of shoes. And they will double charge your account, 'To make sure your card works' like what the hecl is that? DONT FALL FOR IT!

Thumbnail of user sherrye11
Sherry E. – JustFab Rep

Hello Kaylee,

We are very sorry to hear that you are not happy with the service we provided. Please Allow us to contact you within 24-48 hours to make things right.

Sincerely,
Sherry

Thumbnail of user brew5
1 review
0 helpful votes
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July 8th, 2019
Verified purchase

I would have loved to keep the shoes had I only been able to wear both shoes. The zipper was stuck/broken on the right shoe and of course, they no longer had my size when I tried to exchange.

Thumbnail of user ivyt14
Ivy T. – JustFab Rep

Hello Bre,

Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user taylorb468
1 review
0 helpful votes
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March 1st, 2022
Verified purchase

Had to buy them a second time, first time (size 8)they were too small so I gave them to my friend and then I ordered again in 2 sizes up just in case I ordered size 9. Cute boots

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Taylor,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!

Best,
Lia

Thumbnail of user emmad65
1 review
2 helpful votes
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April 13th, 2018

Even when you cancel your account they still try to charge you for months after, when I called AGAIN and cancelled for the second time it took FOREVER. I don't know how many times I had to tell them to just cancel the damn account, I don't care how many "credits" I have.

Thumbnail of user sherrye11
Sherry E. – JustFab Rep

Hello Emma,

We’re sorry to hear about what sounds like a frustrating experience. Our member services team will get in touch with you right away. Thanks!

Best,
Sherry

Thumbnail of user ellief5
2 reviews
6 helpful votes
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March 11th, 2013

I LOVE LOVE LOVE LOVE JustFab (No, I DO NOT work for them... I live in NY. Lol) I first heard of them when they were about 8 months old but didn't sign up til they were about 14 months into it. I knew exactly what I was signing up for when I did! I have loved everything I have ever purchased from them! I have to say that for the people who are complaining now, Uhm there is a PAY AS YOU GO option, but of course you wanted all the perks right? So you read about that but you CHOSE to be a VIP. The fault only lies with you. Learn to read before signing up for ANY online site!

Thumbnail of user jodid172
1 review
0 helpful votes
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August 19th, 2023
Verified purchase

Ever so often they stop sending the opt out emails and you are charged for credits you don't want. I want out but can't cancel because of the forced credits.

Thumbnail of user bonnies866
Bonnie S. – JustFab Rep

Hello Jodi,

Thank you for leaving a review about the emails and Member Credits. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.

Best,
Bonnie

Thumbnail of user taraw13
1 review
8 helpful votes
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May 19th, 2015

YEA SO THESE MF DON'T TELL YOU THAT THEY WILL HIT YOU'RE BANK CARD UP ALL THREW THE MONTH IF THEY CAN'T GET IT ON THE 1st... messed me up... took my bill money and then when I called about it they told me there sorry but I'll just have to sit in the dark (lightbill money) until I get my money back in 5 to 7 days...#Azzholes

Thumbnail of user janet697
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

I was looking forward to my order but haven't received it yet! I was hoping to get it before my Las Vegas trip that's coming up in 2 days. But too late now I won't be able to wear them for my trip!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Jane,

We are sorry to hear that you did not receive your order yet. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.

Best,
Lia

Thumbnail of user juliab535
1 review
0 helpful votes
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May 1st, 2020
Verified purchase

Was having a hard time with the site this time. It was skipping and wouldn't move fast and it took three times to update my address. But overall normally never have problems

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Julia,

Thank you for writing a review! We're sorry for the experience you've encountered on our website! We value you as a member, so our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user vanessab672
1 review
0 helpful votes
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July 12th, 2023
Verified purchase

JustFab made my purchase and exchange process SO easy, which has never been simple with an online retailer previously. I'm so glad I opted to exchange rather than return, and I love my new shoes!

Thumbnail of user maryl2745
Mary L. – JustFab Rep

Hello Vanessa,

Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! Hope to hear more from you in the future! Have a great day!

Best,
Mary

Thumbnail of user marianneh471
2 reviews
0 helpful votes
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April 1st, 2023
Verified purchase

I purchased a bunch of items from fabletics. Unfortunately several of the Yitty pieces were disappointing with open seams and fading after one wash. It stinks because I really like the items.

Thumbnail of user bonnies866
Bonnie S. – JustFab Rep

Hello Marianne,

Thank you for leaving a review about your order and the merchandise. We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email to assist you further.

Best,
Bonnie

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From the business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.

Business History

JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.

VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically responds within 10 hours

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