• JustFab

JustFab

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Overview

JustFab has a rating of 3.4 stars from 9,086 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.

Proactively asks for customer feedback

This company responds to reviews on average within 10 hours

Positive reviews (last 12 months): 58.9%
Positive
704
Neutral
84
Negative
408
215
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How would you rate JustFab?
Top Positive Review

“Great stuff... so glad to see some quality come back”

Kelly W.
9/30/24

Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.

Top Critical Review

“Scammed/No Delivery.”

Chrissy L.
10/21/24

I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379

Reviews (9,086)

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Other

Reviews that mention popular keywords

customer service (953) vip membership (230) credit card (217) vip member (174) bank account (138) shopping experience (60) right size (44) return policy (41)
Thumbnail of user tracym498
2 reviews
0 helpful votes
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June 16th, 2022
Verified purchase

I am tired of trying to keep up. I do not have the luxury of time to remember to skip months on merchandise that is not cut for my body shapes and is not great quality.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Tracy,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you shortly to further assist you.

Best,
Dean

Thumbnail of user alexxusd
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

I ordered two pairs of boots and one pair of slippers that totaled to 55$. All great material and comfortable. They also arrived within a week of ordering which is a plus!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Alexxus,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.

Best,
Lia

Thumbnail of user vanessab672
1 review
0 helpful votes
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July 12th, 2023
Verified purchase

JustFab made my purchase and exchange process SO easy, which has never been simple with an online retailer previously. I'm so glad I opted to exchange rather than return, and I love my new shoes!

Thumbnail of user maryl2745
Mary L. – JustFab Rep

Hello Vanessa,

Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us! Hope to hear more from you in the future! Have a great day!

Best,
Mary

Thumbnail of user graces537
2 reviews
0 helpful votes
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September 20th, 2022
Verified purchase

Great, orders come quickly. And the shoes are good quality. Love t h e shoes very satisfied with all my shoes. Will be ordering again. Every time I order all the shoes I receive are beautiful.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Grace,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user janet697
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

I was looking forward to my order but haven't received it yet! I was hoping to get it before my Las Vegas trip that's coming up in 2 days. But too late now I won't be able to wear them for my trip!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Jane,

We are sorry to hear that you did not receive your order yet. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.

Best,
Lia

Thumbnail of user bonnier283
1 review
0 helpful votes
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March 1st, 2021
Verified purchase

I placed and order... got comformation when it was shipped and it said to be delivered on 2/18/21. On the 19th the delivery date changed to the 20th. As of the 21st it has been sitting in New Jersey with no delivery date. I called on the 29th and asked why it was still sitting in Jersey for a week and when would it be delivered and the justfab rep said due to covid there was nothing he could do for 15 business days but if i dont have the order by friday to call and the order can be refilled or refunded. Ummmm... answer the question that i asked dont read what is on a piece of paper!

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Bonnie,

Thank you for sharing your feedback! We are sorry to hear if you are unhappy with our shipping services. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user lakishap2
2 reviews
0 helpful votes
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January 19th, 2018
Verified purchase

Always enjoy my items I purchase, and they also look good on classy on me as well. I receive lots if compliments, and the clothes and shoes always are very different and fits my style perfect.

Thumbnail of user sherrye11
Sherry E. – JustFab Rep

Hello Lakisha,

Glad to know that you like the styles! We always want to create unique designs for our valued members like you!

XO,
Sherry

Thumbnail of user nashm4
1 review
5 helpful votes
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October 4th, 2017

Are in with JustFab what's the worst thing I have ever done I didn't receive my items they told me 14 days ago I will receive my money back I still haven't received my money back they are nothing but a big disappointment

Thumbnail of user sherrye11
Sherry E. – JustFab Rep

Hello Nash,

We sincerely apologize if you have not received your refund. We will be contacting you within 24-48 hours to help you further.

Best,
Sherry

Thumbnail of user jamieb1120
1 review
0 helpful votes
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December 10th, 2022
Verified purchase

My shoes are very great quality and I am so happy with how they look/how long I think they will last. I also had one pair I had to return and the process was so easy.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Jamie,

We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user melissar54
1 review
1 helpful vote
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December 27th, 2015

I been buying for justfab for 3 years and all the clothes and shoes are amazing, good quality for the price, true size, on time delivery, i Just love it. I recommend to everyone i know.

Thumbnail of user ursulaa42
1 review
0 helpful votes
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January 6th, 2023
Verified purchase

The boots are"just fab"!
They are so comfortable, I walked in them alll day.
Delivery was fast!
I have difficulty buying boots because I have a wide calf, but these fit beautifully!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Ursula,

Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!

Best,
Renz

Thumbnail of user katherinemariep
1 review
1 helpful vote
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July 7th, 2019

They trick you into being a VIP member then charge you 40 dollars if you don't shop every month! AND THEN WONT GIVE YOUR MONEY BACK ONCE YOU REALIZE IT AND TELL YOU TO KEEP BEING A VIP MEMBER. $#*!ing disgusting people, disgusting customer service.

Thumbnail of user ivyt14
Ivy T. – JustFab Rep

Hello Katherine,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user markitag4
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

My experience with Justfab is always pleasant the package is never damaged and the order is delivered on the day it's scheduled to be here highly recommend

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Markita,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Thumbnail of user sarah1983
1 review
9 helpful votes
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October 13th, 2015

Wow what a good deal 10$ booties how can they afford to stay open with such low prices.
It's a joke.
This company makes money by hoping that you are dumb and don't read the fine print.
So don't be surprised when your $10 below average product shows up and within a month you now own a $50 below average product.
But don't worry if you give them more money you can have a second below average product! Yes that's right you have to spend more than your 39.95 credit to get it applied to your second purchase.
So be a smart shopper and cancel your membership!?
YES. Navigate through this poorly (if your a crook briliantly) designed web site to find the cancelation page. If you find this page after their 5 day cancellation window be prepared to continue this "awesome shopping experience". If you find this page before your five day allowance set 100 reminders to return and cancel (they want you to forget because your stupid and they want you trapped) once you have completed this you have won the game; congratulations.

"Well that's seems too confusing maybe I'll just call"
Wrong again! After trying to explain and rationalize to a computer you might manage to get transfered to an "English as a second language" correspondent. They will repeat the small print to you multiple times and then tell you its your fault for ever being stupid"
Also by this point the product you received originally has fallen apart.

These people are crooks and their products are sub par. They purposely confuse and trick you into a string of charges by hiding information and trapping you.

Buyers beware. It's too good to be true.

Thumbnail of user mariag2521
1 review
0 helpful votes
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November 27th, 2022
Verified purchase

I love my boot, the best experience; the last weekend forgot my other shoes and 3 days wear my boots very comfortable and perfect with different styles

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Maria,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user katiac1
1 review
3 helpful votes
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November 13th, 2016

I bought a pair of shoes because I had 35 pound of credits with them. They didn't take the credit and charge me 35 pounds, even if when I bought the shoes the total was zero because of the credit. It's the second time that it happen with them. EXTREMELY BAD COMPANY!

Thumbnail of user jessicat1541
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

Got my order on time and perfectly packed.
Everything was my size and in stock, even the sale stuff. Shoes were comfortable and sweater dress was stunning!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Jessica,

Awesome! Thank you for the feedback! We're so glad that everything worked out for you. Here at JustFab, we always do our best to provide the best service and unique style at an affordable price! Have a great day!

Best,
Mary

Thumbnail of user alyssat10
1 review
6 helpful votes
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October 7th, 2016

This company has been nothing but trouble since the beginning. When I first ordered a pair of shoes I was dissatisfied with the way they looked so like normal I called the company for an exchange. This whole process was dis-satisfactory. First they ask you to print out a return flier but you must purchase the box to return it in. Being that I am a college student i never made it to buy a box and ended up waiting to long. When I called back I got nothing but rude and terrible customer service unwilling to work with me on the return. Needless to say the shoes now sit in my closet and have never been worn. Then after being so tired of skipping months forgetting and then having to get a refund I called and cancelled my account. I had to argue with a "consultant" for 10 minutes as she pretty much begged me to say and that was it I though I was done, but NO! They never did cancel my account! So when i got another email about my available VIP credit you can imagine how upset I was. The weekend of my fiancees birthday and the little money I have is now gone because JustFab couldn't do what I asked in the first place. Now I have to wait 6 days for reimbursement and they finally cancelled my account. I will never deal with a company like this again it was overall a horrible experience.

Thumbnail of user katieb603
1 review
0 helpful votes
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October 2nd, 2021
Verified purchase

First haven't seen anything that I've liked in months finally find something decent and it never shows up. Then I was supposed to get my money back and account closed but I KEEP getting charged

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Katie,

Thank you for making a review and for bringing this to our attention. I have recently read over your review and I am sad to hear that you had an unpleasant experience with us. I'll make sure to share your feedback with our appropriate team! Your feedback helps us know what we can do better.

Best,
Clark

Thumbnail of user jackiec645
1 review
0 helpful votes
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January 7th, 2023
Verified purchase

I've been very pleased with everything I have bought from them. Great quality, great fit, great style, you name it. I would highly recommend them to anyone.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Jackie,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!        

Best,
Renz

Thumbnail of user erikak86
1 review
0 helpful votes
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July 4th, 2020
Verified purchase

I love Just Fab. They have some cute stylish shoes. They have great priced also. I try to order at least once a month. Most of my favorite shoes came from Just Fab!

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Erika,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Dean

Thumbnail of user andrear977
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

I recently purchased a work boot. The overall processing which includes the delivery went well. I received it in a timely manner.
I am well pleased with my boots as well. Great colour.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Andrea,

We are glad that you are satisfied with your purchase and the services we provide. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

Best,
Allison

Thumbnail of user lynettem178
1 review
0 helpful votes
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July 15th, 2022
Verified purchase

The left shoe was irregular. The tie is on the side more than the front
I do not like that I have to make a purchase every month... just to be a customer..

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Lynette,

Thanks for sending your review! Your feedback about our product quality and style is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.

Best,
Zeth

Thumbnail of user abriam
1 review
4 helpful votes
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December 7th, 2016

Literally signed up for this VIP membership because it said it was free. Little do I know they charge you $40.00 bucks a month if you don't choose to skip the month between the 1st and the 5th of the month. Which it had no details about in the signup. Then of course I wanted to cancel my account; and to do so you need to call or use a chat system. I first tried to use the chat and sat on the page for a half an hour to find no one from the business connecting with me. So I decided to call and it was a computer that asked for the phone number associated with the account. On my account there is no phone number or option for a phone number on the account. So I called 3 separate times trying to figure it out. Then finally the next day I tried the chat again because I really wanted to cancel these VIP memberships. So I sat on the chat page for a whole hour before getting connected to someone who was very rude and ended up disconnecting on me. So I refreshed and connected with someone who was finally able to help me out and explain it all. This process took way too long and the customer service overall was horrid. I will never do business with this company again.

Thumbnail of user paular787
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Shopping with justfab is super easy. The styles are unique and colors are great. The items are also very durable. My only concern is the magazine that are marketed, I never receive them.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Paula,

Thank you for taking the time to express your thoughts. We appreciate your comments on the magazine. Our Member Services Team will get back to you right now.

Best,
Clark

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From the business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.

Business History

JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.

VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically responds within 10 hours

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