• JustFab

JustFab

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Overview

JustFab has a rating of 3.4 stars from 9,097 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.

Proactively asks for customer feedback

This company responds to reviews on average within 10 hours

Positive reviews (last 12 months): 58.8%
Positive
709
Neutral
85
Negative
412
215
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How would you rate JustFab?
Top Positive Review

“Great stuff... so glad to see some quality come back”

Kelly W.
9/30/24

Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.

Top Critical Review

“Scammed/No Delivery.”

Chrissy L.
10/21/24

I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379

Reviews (9,097)

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Reviews that mention popular keywords

customer service (953) vip membership (230) credit card (217) vip member (174) bank account (138) shopping experience (60) right size (44) return policy (41)
Thumbnail of user bernadettet34
2 reviews
0 helpful votes
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March 10th, 2021
Verified purchase

My experience here is second to none, customers service is always there to help you. I'm always satisfied with my purchase, the quality of the products are excellent.

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Bernadette,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Best,

Daniel

Thumbnail of user annetteb511
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

I have always had good experience purchasing jeans on this site. The fit is always good, and very decent quality. The latest pair, wide legged jeans, fit perfectly and we're the perfect length.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Annette,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

Thumbnail of user sridevib1
1 review
0 helpful votes
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July 15th, 2022
Verified purchase

The fitting was super weird and the quality was very low. Never buying any clothes or shoes. The shoes always gave blisters because of the cheap leather. The clothes are just ill fitted.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Sridevi,

It is with great regret that we received your feedback regarding the quality and the sizes of the items we have. Our Member Services Team will contact you right away for further assistance.  

Best,
Lia

Thumbnail of user susanw857
2 reviews
0 helpful votes
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January 6th, 2023
Verified purchase

I spoke with a representative named Steve regarding a brand new fit watch that did not work. I was provided with a solution and a thorough explanation. It was quick, friendly and efficient.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Susan,

Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!

Best,
Renz

Thumbnail of user briannaw14
1 review
6 helpful votes
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September 11th, 2016

I have been ordering from Just Fab for a little over a year now and I have never had a bad experience. After reading the reviews from other people no this site and all false. I am not a paid surveyor I am a legit customer. The people who continue to complain about the monthly fee did not read the TERMS AND THR CONDITIONS. This states clearly of what to expect from the company. You do have the option to skip as many months as you want AGAIN AS MANY MONTHS AS YOU WANT. You do receive a notification by email every single month. You do have FIVE DAYS to choose the option whether or not to pass that month or make a purchase. I have passes seven months in a row and never had any ISSUES with Justfab. I made a purchase on September 4 and my package was delivered at my door on Septemeber 10. NO ISSUES AGAIN.

Thumbnail of user jenicer2
1 review
0 helpful votes
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September 4th, 2020
Verified purchase

The return policy is wonderful, return in original package and in time you'll receive the replacement. In my case, I had to get a size smaller. I love the match with my dress.

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Jenice,

We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience possible. Have a great day!

Best,
Nelle

Thumbnail of user tinah852
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

You get charged 49.95 a month to be in club to get discounted prices. I did not sign up for membership. I can't afford to blow 50$ a month I don't buy shoes every month

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Tina,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user karenw2730
1 review
0 helpful votes
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July 15th, 2022
Verified purchase

I have had a WONDERFUL experience shopping with JustFab and being apart of the VIP program is AMAZING. The shoes I have ordered have been comfortable, cute, and the price with all the VIP benefits, sales and discounts, is out of this world. If you haven't tried JustFab, you are missing out.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Karen,

Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.

Best Regards,
Clark

Thumbnail of user natasham389
Natasha A.
1 review
0 helpful votes
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September 22nd, 2022
Verified purchase

Send the wrong shoes. Then the wrong top. Can't get anyone on the phone like you used to. All out sourcing if you do and they are not on top of knowing all the merchandise.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Natasha,

Thank you for sharing your experience with the products you purchased from us. Your feedback will help us what we can do better.  Our Member Services Team will get in touch with you right away.  

Best,
Allison

Thumbnail of user jessicap365
1 review
0 helpful votes
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July 8th, 2019
Verified purchase

Site is hard to navigate profike, can't change address, thought I fixed it and package still was sent to wrong address for the second time and now rerouted back to justfab. Have not received items.

Thumbnail of user ivyt14
Ivy T. – JustFab Rep

Hello Jessica,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user lilyd108
1 review
0 helpful votes
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April 22nd, 2022
Verified purchase

I didn't expect these heels to be so high but i'll try to figure out how to walk in them. The shoes are comfortable and I like them but I have to get used to the height of the heels first.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Lily,

Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away to help you further. Thanks!  

Best,
Renz

Thumbnail of user jackier140
1 review
3 helpful votes
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December 16th, 2018

Ordered my first boots. Ok good deal. Didn't want to keep the membership, because I don't want to keep buying more shoes every month... or whatever else. So I tried to cancel. The chat took 3 mins in between every comment. And it was always a comment trying to get me to stay on. No I want to cancel. Period. Thanks. Then I was disconnected. So I decided to call. Lady says I can cancel but my order would have to cancel as well. Never ever heard of that nonsense before. But I can cancel in a few days once it ships? After that phone call, I decided to call back. Literally 2 mins after the first call. A different lady tells me my order shipped. That I can cancel now but only After some more bs of trying to get me to change my mind. I then checked my email for the shipping... there was an email an hour before I placed the first call, saying the order shipped. So whom ever talked to me the first time... lied. I thought this place was neat until having to cancel. Let's hope the boots aren't cheap...

Thumbnail of user ivyt14
Ivy T. – JustFab Rep

Hello Jackie,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user dinab181
1 review
0 helpful votes
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May 17th, 2023
Verified purchase

These shoes are not true to size i am a size 8.5 and these slip off of my feet. And the material the heel is made of is super heavy, but they are super cute

Thumbnail of user bonnies866
Bonnie S. – JustFab Rep

Hello Dina,

Thank you for leaving a review about the merchandise and the fit! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.

Best,
Bonnie

Thumbnail of user danaj384
1 review
0 helpful votes
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July 15th, 2022
Verified purchase

Very comfortable and love the colour. I wore them the first time and did a lot of walking, so was worried I would get blisters. They were so soft and I wear them all the time now.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Dana,

Thank you so much for your feedback and for sharing this with others that you like our product and style! We are pleased to learn that we were able to meet your expectations for online shopping.

Best,
Clark

Thumbnail of user chrisj1216
1 review
0 helpful votes
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July 15th, 2022
Verified purchase

I am a great fan of shoes! Because of JustFab I now have a variety of super nice, amazingly cute shoes! The only draw back is having to remember to skip a month at the beginning of each month.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Chris,

We appreciate the feedback you shared regarding the products we have and the skipping option. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

Thumbnail of user sheilal397
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

Nice boots, but these were about a 1/2 bigger than the other ones I bought before. It seems they came from a different company than the other ones but overall they are just about as nice. Thanks

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Sheila,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user margaretc277
1 review
0 helpful votes
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September 11th, 2019

I sign up which I thought I sign up for the site, haven't anything from them and have multiple payments coming out of 44.00 I won't b letting this matter go

Thumbnail of user ivyt14
Ivy T. – JustFab Rep

Hello Margaret,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

Thumbnail of user lizete
1 review
0 helpful votes
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December 10th, 2022
Verified purchase

My experience with the site was okay. I was looking forward to the shoes I bought but they ended up being too big despite them being the size I normally wear. I ended up returning them for a refund.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Lizet,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user amberl168
1 review
0 helpful votes
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July 6th, 2019
Verified purchase

I think some of the products can be hit or miss. I also don't like that the monthly credit can be way less than a lot of the items. I do like the gym clothes they offer.

Thumbnail of user ivyt14
Ivy T. – JustFab Rep

Hello Amber,

We would like to sincerely thank you for notifying us about your experience with JustFab. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user gabbyc37
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

I bought two pairs of size 6 pumps and both are a little too big for me. Unfortunately, the 5.5 would of been too small so I'm going to have to find someway to make the 6 fit.

Thumbnail of user chada40
Chad A. – JustFab Rep

Hello Gabby,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your pumps. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user ranellv
1 review
0 helpful votes
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December 1st, 2020
Verified purchase

It had plenty to pick from and sale was easy to understand! No hidden fees or extras that weren't part of a normal. Just over all happy and a bit surprised as to the quality of the products!

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Ranell,

We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience possible. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle

Thumbnail of user gregorior22
1 review
0 helpful votes
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November 6th, 2022
Verified purchase

Love my boots! Fit perfectly love the color I would recommend this item to everyone. Bought these for my girlfriend she love this item. I'm happy she's happy thanks FAB!

Tip for consumers:
Item as described size fit perfectly!

Products used:
High boots,

Service
Value
Shipping
Quality
Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Gregorio,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

Best,
Mary

Thumbnail of user annen112
1 review
0 helpful votes
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June 12th, 2020
Verified purchase

No words needed. This company sells u something cheap and then continues to charge u every month without telling u. Doesn't say anywhere clearly. This should be considered fraud and maladvertising.

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Anne,

We appreciate you bringing this to our attention and we are sorry to hear that you are not pleased with how our VIP program work. We value you as a customer and want to make things right! Our Member Services team will email you within 48 hours.

Best,
Chad

Thumbnail of user tisham1
2 reviews
7 helpful votes
  • Send Message
December 23rd, 2016

Still waiting for refund after 5 or so months. Went through my bank and they said no until i had to go through BBB. They said they had given me a refund. I contacted my bank and they said that there was no record of it. Sent that to BBB and was told "oh it didn't go through we will do it again"... have spoken to numerous amount of people and each time i get told "oh it didn't go through well do it again. Asked to be send a check and still nothing. Contacted my bank AGAIN and did a 3 way call with a just fab rep and sorted it out after almost an hr. A week later, still nothing. Called again today and was told "oh we are going to process it now". No matter who i talk to i keep getting told its either done, i then contact my bank and they have no record of it. I go back to just fab and they then say 'oh we'll do it again". Wasting my time but since they are giving me the run around i am going to constantly contact them until i get it back. Id stay away from this company. As soon as you have a problem they waste your time for months and constantly lie - even to the bank, when the bank said they didn't have any record of it. Called again today and was told the same thing..."we are going to process the refund now" even though last week they said the exact same thing. I highly doubt i will get it and will have to go through bbb again to sort this out

Thumbnail of user erical386
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

Never received the shipping label to return the shoes that didn't fit and now I can't return them due to it being past the return window. Shoes were very big.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Erica,

Thank you for sharing your experience with our Member Services Team and for returning items online. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

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From the business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.

Business History

JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.

VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically responds within 10 hours

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