• JustFab

JustFab

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Overview

JustFab has a rating of 3.4 stars from 9,097 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.

Proactively asks for customer feedback

This company responds to reviews on average within 10 hours

Positive reviews (last 12 months): 58.8%
Positive
709
Neutral
85
Negative
412
215
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How would you rate JustFab?
Top Positive Review

“Great stuff... so glad to see some quality come back”

Kelly W.
9/30/24

Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.

Top Critical Review

“Scammed/No Delivery.”

Chrissy L.
10/21/24

I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379

Reviews (9,097)

Rating

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Other

Reviews that mention popular keywords

customer service (953) vip membership (230) credit card (217) vip member (174) bank account (138) shopping experience (60) right size (44) return policy (41)
Thumbnail of user erical386
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

Never received the shipping label to return the shoes that didn't fit and now I can't return them due to it being past the return window. Shoes were very big.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Erica,

Thank you for sharing your experience with our Member Services Team and for returning items online. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user marvetw
3 reviews
0 helpful votes
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July 15th, 2022
Verified purchase

I enjoy buying and wearing items from Justfab. The clothes are true to size and fit. I have never had to return one purchase. And I do purchase a lot.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Marvet,

Thank you for your business. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!

Best,
Renz

Thumbnail of user nadias57
1 review
0 helpful votes
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December 16th, 2019

Never got shoes. Spend over 105 pounds.

They say its been delivered and when I check Hermes delivery, they say they never got item yet.

They are a thieving company

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Nadia,

Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user morgank203
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

I thought I looked hard enough at these but apparently didn't. They have a feature that I really didn't want or like but they will work and they fit and they are comfortable.

Thumbnail of user bonnies866
Bonnie S. – JustFab Rep

Hello Morgan,

Thank you for leaving a review about our merchandise. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.

Best,
Bonnie

Thumbnail of user shedellb
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

Love my boots and shoes. My shoes were a tight. They were the right size but they run small. So had to return the shoes and I got a half size bigger. And that was pretty easy to do as well.

Tip for consumers:
Depending on your feet and the cut of the shoe, they run small.

Products used:
Shoes and boots

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Shedell,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Thumbnail of user sallym79
2 reviews
2 helpful votes
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July 8th, 2019
Verified purchase

It is not your fault I cannot find shoes to fit me. One pair I kept I gave away. The other pair I wore. But I had to send back the last 2 pair I bought. Just not for me I guess.

Thumbnail of user ivyt14
Ivy T. – JustFab Rep

Hello Sally,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

Thumbnail of user eugeniar34
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

I love the quality of the clothes, my recent purchases were shoes and I love the colors as it is almost spring and will each be perfect for my wardrobe!

Thumbnail of user allisonc419
Allison C. – JustFab Rep

Hello Eugenia,

We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing quality products for members like you. We hope you will always have a fabulous experience with us in the future!

Best,
Allison

Thumbnail of user christinen971
2 reviews
0 helpful votes
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February 4th, 2023
Verified purchase

Products well made and great prices! Two of the shoes I recently purchased didn't fit, but the exchange process was so quick and easy! I cannot wait to receive the replacmemts!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Christine,

Thank you for taking the time to share your awesome review! We hope you'll like your replacements and please feel free to give feedback once you receive them. Have a fabulous day!

Best regards,
Chad

Thumbnail of user sarac31
1 review
2 helpful votes
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October 23rd, 2014

This site is horrible. The quality is awful and it's not worth even a look. Don't get lured by Kimora Lee Simmons. It's an awful company with terrible and cheap products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dorisr49
1 review
0 helpful votes
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February 1st, 2021
Verified purchase

I purchased over the knee boots. When I received them the boots were huge. Even when tied very baggy. I sent them back and never got a refund or anything.

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Doris,

Thank you for writing a review regarding your refund. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user sangerv
1 review
0 helpful votes
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November 22nd, 2022
Verified purchase

I never received my order, when I called to check where it was I was told it was never shipped out and all they could offer me is the money back because my items were out of stock.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Sanger,

Thank you for providing feedback about your experience with the delivery of your purchase! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user brendac1834
1 review
0 helpful votes
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November 6th, 2022
Verified purchase

I love those boots, I recommend fits perfect, and the top is the right color. Also is a really good items for a really good price. Definitely I will buy it again.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Brenda,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user dawns1461
1 review
0 helpful votes
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November 6th, 2022
Verified purchase

I tried to cancel my order and change my shipping address, but was unable to. So i dont have my boots and cant get them from the people at my old address.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Dawn,

Thank you for sharing your experience with canceling your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user hteeh
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

The heels are some how a little bigger than my usual size, but the boots are comfortable and fine.
Above of all the service is great and the product's quality are great.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Htee,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user madisona24
1 review
1 helpful vote
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November 7th, 2019

They tried to get 75 follars from me. I it gave a an option bot to use membership. Had put in my information first said my last name was a problem then had to reenter my bank card number and i kept pushing order and it sent me to the same page so i kept pushing to order now i look at my bank account and it said three orders were pending! Something fishy about website all together i had to call and get my card cancelled. Haha they aint getting my moneyyy hahah.

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Madison,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user tajp5
1 review
4 helpful votes
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November 9th, 2016

I've been a customer of JustFab for a few years now and there business practices have gone down the toilet in the past few months. I ordered several pairs of shoes they said were shipped but were actually never delivered to my house. So the shoes never left the warehouse, they took my money, and then told me the shoes were out of stock so I couldn't even replace them! I was SOOOO mad but ohk I gave them one more try after that. Same thing! They sent me an email saying my shoes from my waitlist were being processed and then weeks later no shoes! I went online to check and they cancelled my order without notifying me of their foolishness. And lo and behold, no they didn't give me a refund. I HATE THEM SO MUCH. WORST COMPANY EVER. FRAUDS!

Tip for consumers:
Load of crock ripoff artists. Do not patron!

Thumbnail of user brennanf14
1 review
0 helpful votes
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March 7th, 2023
Verified purchase

It was easy to contact the company and speak to someone about my return. Everything from changing the pants and getting a return label was very simple

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Brennah,

We are glad you are enjoying our return/exchange process! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user zeinaf2
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

Worst deal ever, and for no reason they just charge you 49$ that you can't even use or refund.
They sell you shoes for 14$ and the next month charge you 49.

Thumbnail of user deanr161
Dean R. – JustFab Rep

Hello Zeina,

Thank you for taking the time to leave a review. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user arteviaf
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

I would never ever recommend anyone to y'all I never received my merchandise ignore my refund back and then y'all had the nerve to take 49.95 dollars and money and I still have not received that

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Artevia,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user gracey7
1 review
0 helpful votes
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February 19th, 2014

So I bought some really cute boots and I had already read reviews about the VIP service but I thought that I could just call and cancel the VIP membership after getting the boots. But I kept reading more reviews after making the order and got more and more upset with myself for buying them. So I called the number and cancelled my order and my VIP membership. I had to call 3 times to get those cancelled. Then I realized that I didn't get a confirmation number for the cancelled order and I also wanted an email so I could show the bank that if I was charged. I called and asked for that and the person gave me a number and said the email would be sent in less than 5 minutes. 20 minutes passed and I still didn't get the email. Being the cautious person that I am, I called again later and asked for a confirmation number and an email. The lady gave me a total DIFFERENT number and said that there was no way she could send me an email. I told her that her information and the person that I talked to earlier's information did not match up at all. She refused to send me an email and very rudely told me to check my justfab account to verify that the order was cancelled. I'm still waiting to see if I'm going to get charged but just stay away from them. It'll save you lots of trouble. Instead, go purchase some cute boots from cathy jean! I just bought some right now :)

Thumbnail of user aular
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

Being a VIP, gives me access to really great sales! The ability to skip a month is a good option, you just need to set a reminder if your going to skip that month.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hi Aula,

We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.

Best,
Tina

Thumbnail of user tiffanye43
1 review
2 helpful votes
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July 24th, 2019

This company does not send out conformations on orders no updates. If a company can take my money i better get a recipe emailed to if online. This company did not send out anything.

Thumbnail of user ivyt14
Ivy T. – JustFab Rep

Hello Tiffany,

We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Thumbnail of user crystals766
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

I really enjoy shopping with Just Fab. The site is easy to navigate. And the offers with purchases I like as well. The site filters make it easy to quickly find my sizes and the clothes I want.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Crystal,

Thank you so much for the review. We appreciate the feedback you shared about the website and are happy that you are having a great experience. We hope you will always have a great experience with us in the future!

Best,
Lia

Thumbnail of user katya29
1 review
0 helpful votes
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October 1st, 2021
Verified purchase

Amazing experience from start to finish from ease of ordering, quickness of delivery and quality of product! I love everything about my Justfab experience

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Katy,

Wow! Thank you for sharing your wonderful shopping experience with us! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from. Thank you for showing us some love!

Best,
Nelle

Thumbnail of user jenniferg343
1 review
2 helpful votes
  • Send Message
June 6th, 2018

Horrible online store! They reeled me in with the first pair of shoes for $10 and the shoes didnt even fit me right! Horrible! I forgot to skip the first 2 months because you only get 5 days to do so! Horrible! With the credit I accrued I tried to look for items to buy, but everything is overpriced or the style is just not cute (well at least to me)! Horrible! My plan was to use up my credits and then call in to cancel, but Ive been busy that I didnt have a chance to call. Horrible! So the next month comes and I try to skip the month using my cellphone because Im out of town and the website is horrible to navigate! Horrible! I was on vacation so of course I forget. They charged me this morning while I was getting ready and running late for work, I decide to just call then and there because Im just tired of it! Horrible! First you get an operator asking for your phone number and of course they didn't recognize my number so I have to wait to speak to a representative. Horrible! They put me on hold for 10 minutes, which is not bad. Then Eunice answered and tried to convince me to keep my account and went into a huge spiel, I didn't budge. At the end of the phone call I got my $39.95 refund for the month that they just charged and canceled my membership. Never again! Horrible!

Thumbnail of user dm559
D M. – JustFab Rep

Hello Jennifer,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

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From the business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.

Business History

JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.

VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically responds within 10 hours

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